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What 193 owners told NHTSA about the 2014 Mercedes-benz CLA

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (193)Crash / fire / injury (10)Engine (68)Electrical system (47)Speed control (36)Transmission & drivetrain (23)Electronic Stability Control (esc) (20)Airbags (14)Body & structure (14)Fuel system (13)Visibility & wipers (11)Steering (8)

8 of 193 complaints match · Steering · clear filters

Aug 4, 2021SteeringBrakesCrash1 injury

Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider

NHTSA ODI 11427684

Apr 27, 2020SteeringElectrical system

WHILE DRIVING 30 MPH I RECEIVED A RED PARKING BRAKE ERROR AND MY CAR BEGAN TO BE VERY DIFFICULT TO STEER. I THEN PULLED OVER AND RECEIVED A YELLOW PRE-SAFE MODE ERROR WHICH ILLUMINATED THE CHECK ENGINE LIGHT, ABS LIGHT, PARKING LIGHT. I TOOK IT TOOK THE DEALER AND WAS TOLD IT WAS A RIGHT TIRE SENSOR. THIS APPEARS TO BE AN ONGOING PROBLEM WITH THESE CARS AND IT'S DEFINITELY NOT SAFE. THIS DEFINITELY NEEDS TO BE RECALLED.

NHTSA ODI 11322329

Jun 27, 2019SteeringSpeed controlEngine

I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE CAR SLOWED DOWN AND THE STEERING BECAME STIFF. THE PRE SAFE LIGHT CAME ON THE SCREEN ALONG WITH "PARKING BRAKE" "TRACTION CONTROL" ALTHOUGH THE PARKING BRAKE WAS NOT APPLIED. I HAD TO HAVE MY CAR TOWED HOME BECAUSE IT WAS UNSAFE TO DRIVE.

NHTSA ODI 11223005

Nov 20, 2015SteeringTransmission & drivetrainEngine

BOUGHT THE CLA 250 BRAND NEW IN 2014, VEHICLE HAS NOW TWICE GONE IN TO PRE-SAFE MODE AND INOPERATIVE MODE WHILE DRIVING. THE CAR SWITCHES TO NEUTRAL AS I AM DRIVING AND THEN REFUSES TO SHIFT IN TO DRIVE OR REVERSE LEAVING ME STRANDED IN THE STREETS ON TWO OCCASION WHICH COULD HAVE CAUSED TWO VERY SERIOUS ACCIDENTS. THE CAR ON THE SECOND TIME HAD TO BE TOWED TO DEALERSHIP WHO COULD'NT FIND ANYTHING WRONG WITH THE CAR. THERE SOLUTION WAS MORE OF A GUESS ABOUT A CPU NEEDING TO BE REPLACED.

NHTSA ODI 10795198

Jun 9, 2015Steering

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. WHILE ATTEMPTING TO REVERSE, THE STEERING WHEEL SEIZED. IN ADDITION, THE POWER STEERING MALFUNCTION, SEE MANUAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10724231

Jan 25, 2015Steering

WHILE DRIVING ON THE HIGHWAY WITHOUT NOTICE MY CAR COMPLETELY SHUT OFF. SEVERAL NOTIFICATIONS APPEAR ON THE DASH SCREEN "INOPERABLE SEE OWNERS MANUAL" THIS IS THE 2ND TIME IN TWO DAYS WHERE THIS SAME DANGEROUS LIFE THREATENING ISSUE OCCURRED. *TR

NHTSA ODI 10678770

Jan 20, 2015SteeringEquipment Adaptive/mobilityEngine

PURCHASE MY 2014 CLA 250 IN JANUARY 2014 FOR MY DAUGHTER. IN MAY MY DAUGHTER CALL AND SAID THE CAR JUST STOPPED RUNNING WHILE SHE WAS DRIVING IT. DIDN'T REALLY THINK ANYTHING OF IT BECAUSE SHE WAS A NEW DRIVER. ABOUT 3 WEEKS LATER SHE SAID IT DID THE SAME THING. AGAIN IN OCTOBER 2014 I WAS DRIVING THE CAR. DRIVING ABOUT 40MPH AND THE CAR JUST STOP MOVING. A MESSAGE OF INOPERATIVE CAME THE SCREEN. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE STEERING WAS VERY HARD TO TURN AND NOTHING WOULD WORK EXCEPT FOR THE BRAKES. IF YOU TURN THE CAR OFF AND START IT AGAIN THE CAR WILL START WORKING AGAIN. PUT THE CAR INTO THE SHOP. THEY SAID IT WAS A COMPUTER UPDATE. MERCEDES DEALER UPDATED THE SYSTEM. AS THEY WERE DRIVING THE CAR BACK TO ME THE SAME THING HAPPENED. SO THEY TOOK IT BACK TO THE DEALER KEPT IF A WEEK AND SAID THEY FIXED THE PROBLEM. THREE MONTHS LATER EXACTLY 1 YEAR HAVING THE CAR. MY DAUGHTER WAS DRIVING TO SCHOOL AND IT STOP RUNNING AGAIN AND THIS TIME THE TIRE LIGHTS CAME ON. SO I PICKED THE CAR UP FROM SCHOOL AND ON THE WAY HOME THE CAR STOP RUNNING AGAIN RECEIVED THE SAME MESSAGE AS ALWAYS THE CAR IS INOPERATIVE. THIS HAS HAPPENED IN ONE YEAR OF OWNING THE CAR 6 TIMES. THIS IS VERY DANGEROUS. I DO NOT ADVISE ANYONE TO PURCHASE THIS CAR. *TR

NHTSA ODI 10676575

Sep 3, 2014SteeringSpeed controlBrakes

AS I WAS DRIVING ON THE HIGHWAY AROUND 65 MILES PER HOUR, THE VEHICLE'S CHECK ENGINE CAME UP AND SAID " INOPERATIVE, PRE SAFE INACTIVE" I FREAKED OUT. I WAS AT HIGHWAYS SPEEDS AND IT WAS INOPERATIVE. I NOTICED THAT THE POWER STEERING WAS AFFECTED AND THE VEHICLE WAS UNRESPONSIVE WHEN I ACCELERATED. THE ABS SYSTEM WAS DISABLED, I WAS SCARED EVEN TO BRAKE BECAUSE I KNOW THAT WHEN THE ABS SYSTEM IS DISABLED THE BRAKES CAN LOCK UP AND CAUSE AN ACCIDENT, INJURIES AND EVEN DEATH. I HAVE NOTICED THAT MANY CLA250 OWNERS HAVE THE SAME PROBLEM. *TR

NHTSA ODI 10630432

Working with the data? Download all 193 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Mercedes-benz CLA verdict →