What 193 owners told NHTSA about the 2014 Mercedes-benz CLA

The contact owns a 2014 Mercedes-Benz CLA-Class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine. The contact stated that the vehicle had caught fire; however, the fire extinguished on its own. There were no prior warning lights illuminated. There were no reported injuries, air bag deployment, or police report filed. The fire department responded and was present at the scene, and disconnected several wires. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11723215

The contact owns a 2014 Mercedes-Benz AMG CLA45. The contact stated that while driving approximately 65 MPH, the glass panel between the front windshield and the sunroof suddenly detached. The contact inspected the vehicle and found information on NHTSA Campaign Number: 23V854000 (Structure). The dealer was contacted and informed the contact the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 75,000.

NHTSA ODI 11687280

The contact owns a 2014 Mercedes-Benz CLA250. The contact stated while driving 30 MPH, the contact briefly lost control of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed excessive rust underneath the rear subframe. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Extended Warranty–Rear Subframe Damage Code: 35441 47. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

NHTSA ODI 11644909

I purchased my vehicle early March from Carmax. They offer a 90 day guarantee on anything that will go wrong with the vehicle full coverage. My daughter was having my grandchild so what a great opportunity but to drive my new vehicle from Chicago to Florida to give it a good run when I arrived I was having problems with the Eco drive, which is the start stop enabler. The car would die out. Also, there were a few alarms as far as the temperature of the vehicle and the service mechanism being that I had left at the dealership at 9:30 PM at night and hit the road immediately I had to notice until the morning, but there was some cracking on the exterior of the driver side tire. Upon arriving to Florida. I brought the car directly to Mercedes at the Daytona auto Mall soon as I walked in they service representative stated we don’t deal with Carmax and I said well they said the car is covered under warranty to go ahead and bring it into you guys and they will take care of the bill. They made a big fuss about it saying that it needed to go to Carmax then Carmax needed to bring them the vehicle even though I had all of my stuff located in the vehicle for traveling then they proceeded to tell me that they would not give me a loaner car during the time of my service. The Carmax representative that I spoke with in service his name was Al when I had addressed all of my concerns he had mentioned due to the tire issue. They would be replacing all four tires and that they would address the issues with the Start stop control the computer reacting and then disappearing, and also a safety recall that I had noticed about the airbags because the passenger side airbag kept displaying a blinking needless to say, after being totally inconvenienced, they have my vehicle for over a week. The second I went to pick up the car. I had to pick it up in the afternoon due to having to work in the evening they had it ready in the express. There was multiple damages to the vehicle, physical eng tire

NHTSA ODI 11617403

The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that the front panel around the panoramic roof was separating. The contact called a dealer and was informed that there was a recall for the panel separation, however, the VIN was not included. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V197000 (Structure). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11550618

While driving on the freeway the glass piece between the windshield and sunroof flew off of the car, causing a major safety hazard.

NHTSA ODI 11476570

The vehicle had been previously serviced in 2019 by a Mercedes-Benz dealership. The panel between the windshield and the panoramic sunroof was replaced due to paint issues. While driving down the highway, I heard a constant noise but was unable to locate it when driving above 60 mph, after a few minutes the panel ripped off the car onto traffic behind. Thankfully the car behind me was able to brake and was not struck directly by the panel, but did run it over. This VIN is currently not in recall for this issue, but the car does meet the criteria for recall. Recall date 2021-03-18 Recall no. 21V197000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. Recall consequence The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash. Recall action Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

NHTSA ODI 11459708

I was driving on the highway and the front panel in between the windshield and the sunroof detached from the car and went flying. Luckily there was no one driving behind me at the time. It was previously repaired in December of 2018. I did some research and saw that my make and model car had a recall issued for this type of incident if you had ever had this part repaired stating that it was done improperly. See: NHTSA CAMPAIGN ID: 21V197000 RECALL DATE: 2021-03-22 For some reason, my VIN is not included in the recall. I'm not sure why not since this exact incident happened to me. I contacted Mercedes-Benz USA and they are not helping and would not tell me why my car is not included in the recall.

NHTSA ODI 11441353

Front panel deteriorate, delamination of surface over the entirety of the piece.

NHTSA ODI 11438479

The contact owns a 2014 Mercedes-Benz CLA250. The contact received notification of NHTSA campaign number: 21V197000 (Structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact stated while driving at an undisclosed speed the adhesion had deteriorated and separated from the front panel. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, the contact was informed that remedy was not yet available. The failure mileage was approximate 94,800. Vin tool confirms parts not available.

NHTSA ODI 11425675

LAST WEEK ON MARCH 31ST I WENT TO TURN MY VEHICLE ON SINCE I WANTED TO MOVE IT FROM MY PARKING SPOT IN THE NEIGHBORHOOD TO MY GARAGE IN ORDER FOR ME TO GO TO THE GROCERY STORE SHORTLY WITH MY 2 MONTH OLD BABY. AS SOON AS I PUT THE KEY IN THE INGNITION SLOT AND TURN THE KEY I HEARD LIKE A ZAPPING NOISE INSTANTLY AND NOTICED IN A MATTER OF SECONDS SMOKE COMING FROM UNDERNEATH THE STEERING WHEEL AREA. SORT OF NEAR THE FLOOR OS THE DRIVERS SIDE. I IMMEDIATELY HOP OUT OF THE VEHICLE TO SEE WHAT HAD HAPPENED AND WHERE THE SMOKE WAS COMING FROM AND JUST AS QUICKLY FLAMES STARTED COMING FROM THE SAME AREA AS THE SMOKE. I CALLED 911 AND IN LESS THAN 3 MINUTES THE ENTIRE INSIDE OF THE VEHICLE WAS IN FLAMES, BURNING DOWN. THE FLAMES THEN BLEW ALL THE WINDOWS AND MOON ROOF TRYING TO ESCAPE THE VEHICLE AND BY THE TIME THE FIRE RESCUE CAME MOST OF THE VEHICLE WAS GONE. I THANK GOD I DIDNT GET TO MOVE THIS VEHICLE AS I HAD ORIGINIALLY PLANNED BECAUSE IT WOULD HAVE COST ME MY LIFE AND MY FAMILIES. I OWNED THIS VEHICLE ONLY ABOUT 3 YEARS AND IT NEVER EVER GAVE ME PROBLEMS. ALL OF ITS MAINTANANCE WAS UP TO DATE AND NEVER HAD ANY ELECTRICAL ISSUES OR MAJOR REPAIRS DUE TO ANYTHING. I AM ALMOST CERTAIN THIS WAS A FUSE OR ELECTRICAL PROBLEM THAT CAUSED THE VEHICLE TO BURST INTO FLAMES DUE TO THE ZAPPING NOISE I HEARD AS THE VEHICLE WAS BEING TURNED ON. I HAD BEEN DRIVING THIS VEHICLE PERFECTLY FINE WHICH IS WHY THIS CAME AS A HUGE SURPRISE. I WANT TO MAKE SURE OTHERS ARE AWARE OF THIS ISSUE SINCE ITS A HUGE RISK. MY SPECIFIC VEHICLE HAS NEVER HAD ANY RECALLS AND IM ALWAYS CHECKING AND UP TO DATE WITH EVERYTHING. I WILL BE CONTACTING THE MERCEDES BENZ MANUFACTURING COMPANY TO LET THEM KNOW OF THIS AS WELL.

NHTSA ODI 11320777

I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNROOF SHATTERED COMPLETELY. SOME OF THE GLASS PIECE EVEN FELL AND CAUSED INJURY TO MY WIFE. THIS WAS DEFINITELY A MANUFACTURE DEFECT BECAUSE THERE WAS NO IMPACT FROM THE OUTSIDE AT THAT TIME AND YOU CAN ALSO CLEARLY TELL FROM THE PICTURE OF THE CRACK. IT IS NOT CAUSED BY ANY FALLEN FOREIGN OBJECT. I WAS NOT ABLE TO DRIVE THE CAR ANYMORE AT THE RISK OF MY FAMILY'S INJURY SO I CALLED THE MB ROADSIDE ASSISTANCE TO HAVE THE CAR TOLLED. THE SHATTERED SUNROOF NOT ONLY CAUSE DIVERSION OF THE DRIVER'S ATTENTION AND ALSO CAUSE BODY INJURY FROM THE FALLEN GLASS PIECES. MERCEDES IS NOT RESPONDING TO THE COMPLAIN. DEALER IS TAKING THE RESPONSIBILITY ON THIS ISSUE AND CHARGE ME $2,400 TO REPAIR THE SUNROOF. I DID A SEARCH ON INTERNET AND I NOTICED THAT SIMILAR CASES ARE WIDELY SEEN WORLDWIDE, SEE BELOW LINKS TO RECENT INCIDENTS IN CALIFORNIA AND UK. HTTPS://TWITTER.COM/RED_DEVIL718/STATUS/979365018843172865 HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2018/MERCEDES-BENZ-SUNROOF-SHATTERED.SHTML (CALIFORNIA CLASS ACTION LAWSUIT ON GLA) HTTPS://TWITTER.COM/SRINIVAS_KAMATH/STATUS/814467425190100992 ONE OF THE RECENT CASE EVEN CAUSED INJURY TO A DRIVER WHO IS A PILOT. HE BOUGHT THE CASE TO THE COURT IN CALIFORNIA. I REALLY THINK MERCEDES SHOULD BE RESPONSIBLE FOR THIS ISSUE AND EVALUATE THE RISK, CONSIDER A RECALL SINCE THIS IS NOT AN UNCOMMON CASE.

NHTSA ODI 11096760

WHILE DRIVING ON THE HIGHWAY, I HEARD A SUDDEN LOUD EXPLOSION, THE PANORAMA SUNROOF SHATTERED AND GLASS RAINED DOWN ON ME AND EVERYWHERE WITHIN THE CAR. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE CAR OR THE SUNROOF, IT JUST SPONTANEOUSLY EXPLODED.

NHTSA ODI 10746171

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT STATED WHILE DRIVING 60 MPH AN EIGHT FOOT PIECE OF MOLDING ON THE RIGHT SIDE OF THE VEHICLE CAME APART. THE CONTACT PULLED OVER AND REMOVED THE MOLDING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER. THE CONTACT DID NOT CALL THE MANUFACTURER REGADING THE DEFECT. THE FAILURE MILEAGE WAS 630.

NHTSA ODI 10558798