What 284 owners told NHTSA about the 2014 Mercedes-benz C-class Phev

unknown but I have submitted a previous complaint.

NHTSA ODI 11539690

I was in an accident that caused my car to be a total loss. I was hit near the front left side, close to the driver's door. The airbag did not deploy despite the hard impact. I am currently having to go to therapy due to impact. My right lower arm was bruised from the impact, and I was in a lot of pain due to the bruising caused. I am assuming the bruising came from the hit to the steering wheel. I was never notified of an airbag recall.

NHTSA ODI 11507530

unknown

NHTSA ODI 11504073

Collision and airbags didn’t go off but should of cause recall and now totaled [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11496328

My Mercedes started smoking from within the cabin. I traced it down to the speaker in the car. I contacted the Mercedes dealership and told them that my speaker was burning and smoking. The service advisor knew exactly the problem and said that the factory amplifier went bad and is causing an electrical issue in the car. He had seen this before. However, Mercedes is not considering a safety issue nor doing a recall. However, I was told I should not drive the car and have it towed. So, if my car can catch fire while driving from a faulty amplifier, that would be a safety issue. I was told this would be an out of pocket expense.

NHTSA ODI 11453544

The contact owns a 2014 Mercedes-Benz C250. The contact stated that while her daughter was driving at various speeds, she depressed the brake pedal but it hesitated to respond. As a result, excessive force was applied to the brake pedal in order to slow down the vehicle. Due to the failure, the driver lost control of the vehicle and crashed into the barrier wall and the metal fence. No air bags were deployed. The contact's daughter sustained a fractured nose, lip laceration, and other unknown facial injuries due to the driver hitting the steering wheel during the impact. No medical attention was contacted yet but will be in the future. A police report was filed. The police transferred the vehicle from the crash site to a tow yard where the police are awaiting the insurance adjustor. Damages were to the front end. The manufacturer nor the dealer was contacted about the failure. The failure mileage was approximate 60,000

NHTSA ODI 11425686

2014 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO CONCERNS WITH THE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED NUMEROUS CALLS AND ATTEMPTS WERE MADE TO HAVE THE RECALL REPAIR COMPLETED TO NO AVAIL. THE VEHICLE WAS INVOLVED IN AN ACCIDENT ON THE DRIVER'S SIDE; THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JS

NHTSA ODI 11354673

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C240 N/A. THE CONTACT STATED THAT HER SON WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE RUNNING A RED LIGHT. THE OTHER VEHICLE CRASHED INTO THE PASSENGER SIDE DOOR. THE AIR BAGS TO BOTH PASSENGER AND DRIVER'S SIDE DOORS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT TOOK TWO MONTHS TO REPAIR THE VEHICLE WITH THE PASSENGER SIDE DOOR NEEDING TO BE REPLACED. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 65,000. INVALID VIN.

NHTSA ODI 11354153

TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C350. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15-30 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT HE WAS UNAWARE OF HOW HIS FOOT ENDED UP UNDER THE ACCELERATOR PEDAL. THE VEHICLE WAS THEN INVOLVED IN A FOUR VEHICLE COLLISION. THE CONTACT STATED THAT ALONG WITH HIS WIFE WHO WAS IN THE CAR AT THE TIME, SHE WAS INJURED ALONG WITH ONE OTHER OCCUPANT OF ONE OF THE OTHER VEHICLES. IT WAS UNKNOWN WHERE THE WIFE WAS SEATED. MEDICAL ATTENTION WAS SOUGHT SEVERAL DAYS AFTER THE COLLISION BY THE CONTACT AND HIS SPOUSE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. AAA WAS ABLE TO RETRIEVE DATA FROM THE VEHICLE DATA RECORDER. THE CONTACT WAS INFORMED THAT A COMPREHENSIVE REPORT COULD BE ATTAINED BY EQUIPMENT THAT ONLY THE DEALER OR MANUFACTURER POSSESSED. THE VEHICLE WAS NOT REPAIRED. THERE WAS NO DIAGNOSTIC CHECK OR INSPECTION PERFORMED ON THE VEHICLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,366. *JS

NHTSA ODI 11206504

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE CONTACT CALLED AN UNKNOWN DEALER TO NOTIFY THEM ABOUT THE AIR BAG FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11204428

2014 MERCEDES BENZ C350. CONSUMER WRITES IN REGARDS TO DEFECTIVE ACCELERATION SYSTEM. *LD THE CONSUMER STATED THE CRUISE CONTROL MALFUNCTIONED CAUSING A 4 CAR COLLISION. THE CONSUMER STATED THE INFORMATION IN THE POLICE REPORT WAS FALSE AND THAT THE CRASH WAS INADEQUATELY INVESTIGATED. *JS

NHTSA ODI 11196319

I WAS IN A HEAD ON COLLISION AND THE AIRWAY DID NOT DEPLOY

NHTSA ODI 11098916

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND CAUSED THE CONTACT TO SUSTAIN RIB INJURIES AND A BROKEN TOE, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE OF THE INJURIES TO THE OTHER DRIVER. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO COLLISION CENTER. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

NHTSA ODI 11098002

TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN RETRIEVING THE VEHICLE FROM THE DEALER AND THAT THE VEHICLE HAD BEEN AT THE DEALER FOR THREE MONTHS. THE POLICE DEPARTMENT WAS CALLED, BUT A POLICE REPORT WAS NOT FILED. NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO MERCEDES BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409). THE MANUFACTURER INSPECTED THE VEHICLE AND STATED THAT THEY WERE NOT LIABLE FOR THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,200.

NHTSA ODI 11097813

TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C250W. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO DECELERATE ON ITS OWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, 561-689-6363) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING BACK HOME AT APPROXIMATELY 30 MPH, THE DRIVER HEARD A HISSING SOUND AND DARK SMOKE GUSHED FROM UNDERNEATH THE HOOD WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. FLAMES APPROXIMATELY SEVEN FEET HIGH POURED OUT FROM THE HOOD AND ENGULFED THE ENTIRE VEHICLE. THE POLICE AND FIRE DEPARTMENTS WERE CALLED TO THE SCENE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED BACK TO THE DEALER. THE DEALER STATED THAT THE FAILURE WAS NOT CAUSED BY THE PREVIOUS REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 50,187.

NHTSA ODI 11092850

I WAS STOPPED IN FRONT OF MY GARAGE (WAITING FOR THE DOOR TO GO UP). WHEN I LIGHTLY PRESSED ON THE GAS PEDAL TO PULL IN, THE ENGINE ROARED AND THE CAR SUDDENLY LEAPED FORWARD AT A VERY HIGH RATE OF SPEED, GOING THRU MY DETACHED GARAGE WALL. THE ACCELERATOR PEDAL STUCK AND I COULD NOT GET THE CAR TO STOP. I HAVE PULLED INTO THIS GARAGE THOUSANDS OF TIMES AND KNEW THIS WAS THE CAR. SLAMMING ON THE BRAKES COULD NOT STOP THE CAR BECAUSE IT WAS ACCELERATING TOO QUICKLY. HITTING THE BRICK FACADE OF THE CONDOMINIUM, BEYOND THE DETACHED GARAGE WAS THE ONLY THING THAT STOPPED THE CAR. NO AIRBAGS DEPLOYED, WHICH I THOUGHT THEY SHOULD HAVE BECAUSE OF THE IMPACT. EVEN THOUGH I ONLY TRAVELED APPROXIMATELY 30 FEET, THE CAR ACCELERATED SO QUICKLY, IT TOTALED THE CAR. THE CAR IS CURRENTLY UNDER RECALL AS OF NOVEMBER 2017, FOR A STEERING COLUMN ISSUE, WHICH INCLUDES IMPROPERLY GROUNDED COMPONENTS AND THE STEERING COLUMN CLOCK SPRING BEING BROKEN ISSUE RELATED TO THE AIRBAGS DEPLOYING WHILE DRIVING THE CAR. I HAVE TIRED SEVERAL TIMES TO HAVE THE CAR REPAIRED AND HAVE BEEN TOLD THE MERCEDES DEALERSHIP STILL DOES NOT HAVE THE PART. PER THE DEALERSHIP AND MERCEDES, I WAS ADVICED I WOULD RECEIVE A LETTER WHEN IT WAS AVAILABLE. I PURCHASED THE CAR USED AND HAVE SINCE FOUND OUT SINCE THIS IS THE THIRD RECALL ON THIS VEHICLE. I BELIEVE IT HAD TO BE SOMETHING WITH EITHER THE ACCELERATOR AUTOMATICALLY ENGAGING. IT WAS ALMOST LIKE THE CRUISE CONTROL QUICKED IN. SINCE IT IS UNDER RECALL FOR THE STEERING WHEEL RELATED ISSUE, I DON'T KNOW IF IT AFFECTED THE CRUISE CONTROL AND CAUSED THIS TO HAPPEN.

NHTSA ODI 11091327

WHILE SLOWING TO APPROACH A PARKING SPACE, THE CAR SPED FORWARD AND JUMP THE CURVE CRASHING INTO A STOREFRONT. NO ONE INJURED. STEPPING ON THE BRAKES DID NOT STOP OR EVEN SLOW DOWN THE CAR.

NHTSA ODI 11081778

WHILE IN MOTION (DRIVING) ANOTHER DRIVER TURNED IN FRONT OF ME, CAUSING ME TO T-BONE HER (POLICE REPORT WITH DESCRIPTION ATTACHED). I SLAMMED ON BRAKES TO TO LESSEN THE UNAVOIDABLE IMPACT. I ESTIMATE MY SPEED AT 30-35 MPH. MY AIRBAGS FAILED TO DEPLOY. MY CAR WAS TOTALED, AS WAS THE OTHER DRIVER I HIT. I HAD 2 SPIRAL METACARPAL FRACTURES IN MY LEFT HAND FROM HITTING THE STEERING WHEEL THAT REQUIRED SURGICAL PLACEMENT OF TWO PLATES AND 12 SCREWS, AND MY KNEES HIT THE DASH BOARD, MY RIGHT HIP BRUISED FROM SEATBELT,I SPRAINED NECK AND BACK AND PARTIALLY TORN LEFT ROTATOR CUFF. ALL OF THE OTHER DRIVERS AIRBAGS DEPLOYED, AND SHE WALKED AWAY FROM THE ACCIDENT. NOT ONE OF MY AIRBAGS DEPLOYED.I WAS TAKEN TO THE EMERGENCY ROOM VIA AMBULANCE FROM THE SCENE. MY LEFT PANT LEG WAS CUT BY PARAMEDICS TO SEE MY KNEE THAT HAD OBVIOUS BRUISING AND SWELLING. I WAS DISCHARGED BEING TOLD I NEEDED TO FOLLOW UP WITH A HAND SURGEON TO HAVE MY BONES IN MY HAND REPAIRED AFTER X RAYS. I'VE BEEN OUT OF WORK SINCE THE ACCIDENT. I GO TO HAND THERAPY 3XS A WEEK AND PT AND CHIRO 2XS A WEEK. NOT SURE IF I NEED TO HAVE ADDITIONAL SURGERIES ON MY SHOULDER AND WRIST

NHTSA ODI 11062682

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 65 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE DUE TO AN ABRUPT STOP. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED MINOR INJURIES AND PAIN THAT REQUIRED MEDICAL ATTENTION AND A PHYSICAL THERAPIST. THE VEHICLE WAS TOWED TO AN UNKNOWN BMW COLLISION AUTO CENTER. THE VEHICLE WAS NOT DECLARED TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

NHTSA ODI 11048019

I WAS DRIVING ON GLADES ROAD, BOCA RATON, FL. I HEARD A LOUD NOISE, SAW SMOKE AND LOST MY POWER STEERING. I MANAGED TO PULL INTO TOWN CENTER MALL, GOT OUT OF THE CAR AND SAW THAT THE CAR WAS ON FIRE. THE BOCA RATON POLICE CAME, #5 FIRE DEPARTMENT CAME. THE FIRE WAS PUT OUT AND THE CAR WAS TOWED TO MERCEDES OF DELRAY.

NHTSA ODI 11022435

TL* THE CONTACT OWNED A 2014 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, A CRASH WAS ATTEMPTED TO BE AVOIDED CAUSING THE CONTACT TO CRASH INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED FACE LACERATIONS AND THE PASSENGER SUSTAINED A SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

NHTSA ODI 10822836

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C300. WHEN THE IGNITION WAS TURNED TO THE ON POSITION AND THE VEHICLE WAS SHIFTED INTO DRIVE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE CRASHED INTO A TRAFFIC LIGHT POLE. THE CONTACT SUFFERED LACERATIONS TO THE HEAD, MUSCLE DAMAGE TO THE LEGS, AND A FRACTURE ON THE EYE SOCKET. THE CONTACT RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

NHTSA ODI 10713334

I WAS DRIVING ON I-10 EASTBOUND AT APPROXIMATELY MILE MARKER 180 TO 182, WHEN I MADE A LANE CHANGE TO LET A FASTER MOVING VEHICLE PASS ME. I WENT FROM THE LEFT TO RIGHT LANE WITH THE CRUISE CONTROL SET AT 70 OR 75 MPH, (SPEED LIMIT ON I-10 IS 75 MPH). UPON ENTERING THE RIGHT LANE I SAW A TRACTOR TRAILER BRAKE LIGHTS, AND I SLAMMED ON THE BRAKE IN MY C 250, AND IT CAUSED THE CAR WHEELS TO LOCKED UP, WHICH ALSO CAUSED THE CAR TO SKID, AND SWERVE THE BACK END. THE C 250 DID SLOW DOWN SOME, BUT CAME TO A COMPLETE STOP AFTER THE C 250 IMPACTED THE REAR BUMPER OF THE TRAILER ATTACHED ON THE TRACTOR TRAILER TRUCK. THE C 250 SLIDE APPROXIMATELY 200 FEET, THERE WERE TIRE TRACKS ON THE PAVEMENT, WHICH SHOWS THE TIRES LOCKED UP. THE REAR ENDED OF THE CAR ALSO SWERVED, AND IT DIDN'T SEEM LIKE THE C 250 WAS SLOWING DOWN, ONCE THE BRAKES WERE APPLIED. THERE WAS ALSO SOME SKIPPING OF THE TIRES. THE AIRBAG DEPLOYED BUT WAS LATE, AND CAUSED ME TO IMPACT THE WINDSHIELD WITH MY HEAD. THERE IS ALSO A HOLE IN THE AIRBAG THAT IS BIGGER THEN A SILVER DOLLAR, WHICH SHOWS SIGN OF TEARING AND FRAYING. THE SEAT-BELT DETACHED AT IMPACT WHICH FORCED ME FORWARD AND DIDN'T RESTRAIN ME FROM ME HITTING THE STEERING WHEEL AND WINDSHIELD. *TR

NHTSA ODI 10706262

DRIVING ON A FOUR-LANE STREET (TWO LANES ON EACH SIDE) WITH MY TWO KIDS. THE 2014 C250 HAD A MALFUNCTION WITH THE ELECTRIC STEERING: AUTOMATICALLY JERKING THE CAR TO THE RIGHT. I LOST CONTROL OF THE CAR AND HIT THE CURB. IT FELT LIKE WE WENT AIRBORNE. I TURNED THE STEERING WHEEL TO THE LEFT TO TRY TO STABILIZE THE CAR, QUICKLY REALIZING THERE WAS TRUCK TO THE LEFT I TURNED THE STEERING WHEEL BACK TO THE RIGHT TO AVOID HITTING THE TRUCK. THIS CAUSED ME TO HIT THE CURB AGAIN. IT ALL HAPPENED SO FAST IT WAS HARD TO STABILIZE THE CAR. MERCEDES-BENZ (EXPRESSED AS MBUSA) HAD MY CAR FOR OVER A MONTH. IN THEIR INCIDENT QUESTIONNAIRE THEY ASKED TO GRANT PERMISSION TO IMAGE THE DATA CONTAINED IN THE VEHICLE'S EVENT DATA RECORDER (EDR). I SENT THE QUESTIONNAIRE TO MY INSURANCE, AND WE DIDN'T NOT GRANT MBUSA PERMISSION AS THE LESSEE. MBUSA BROKE THE LAW AND WENT WITHOUT MY PERMISSION AND IMAGED THE DATA. THAN CAME BACK AND STATED THAT THEY WOULD NOT COVER THE DAMAGE, AS THE EDR STATED THAT I HIT THE CURB. MBUSA EXPRESSED THAT I WOULD HAVE TO PAY OUT OF POCKET FOR THEIR MALFUNCTION. I ASKED FOR A COPY OF THE RECORDED CONVERSATION AND I WANT THE REPORT. IT WAS EXPRESSED BY MBUSA THAT I WOULD HAVE TO GET A COURT SUBPOENA FOR THEM TO GIVE ME THE INFORMATION. I CALLED A ATTORNEY AND THIS IS AGAINST THE LAW; AND IS ALL TACTICS/STRATEGIES ON MBUSA PART TO NOT TAKE RESPONSIBILITY BECAUSE THEY WOULD BY LAW HAVE TO REPORT IT TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA). ALL I WANTED WAS TO KEEP MY FAMILY SAFE, AND FOR MBUSA TO TAKE THE CAR BACK AS IT WAS AROUND 3 MONTHS OLD WHEN THE ACCIDENT ACCUSED. IF I FIGHT THIS: JUST TO GET SOMEONE TO REVIEW THE EDR WILL COST AROUND $10,000. GREAT BUSINESS STRATEGY MBUSA IN KEEPING YOUR CUSTOMERS SAFE UNTIL SOMEONE DIES BECAUSE OF YOUR LACK OF HUMILITY! *TR

NHTSA ODI 10671406