What 35 owners told NHTSA about the 2014 Lexus IS 250

TL* THE CONTACT OWNED A 2014 LEXUS IS 250. WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIB, HIP, ANKLE AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED TO THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

NHTSA ODI 10794736

UNINTENDED ACCELERATION ON AT LEAST 3 OCCASIONS. TOOK BACK TO LEXUS. THEY EXTRACTED INFORMATION FROM COMPUTER AND SENT BACK TO LEXUS. DEALER WOULD NOT ADDRESS PROBLEM LOCALLY AND SAID THEY HAVE HAD NO OTHER COMPLAINTS. LEXUS WAS TO RESPOND...HAVE HEARD NOTHING ON ALL OCCASION, CAR WAS STOPPED AND TOOK OFF ON ITS OWN.

NHTSA ODI 10786639

MY 2014 LEXUS IS 250 DRIVER'S SIDE DOOR WILL NOT UNLOCK OR LET ME IN AT RANDOM. WHEN APPROACHING THE VEHICLE AND PRESSING THE "UNLOCK" BUTTON ON MY KEY FOB, ALL DOORS WILL UNLOCK EXCEPT THE DRIVER'S SIDE DOOR. WHEN THIS OCCURS, YOU MUST WALK TO THE OTHER SIDE OF THE VEHICLE, MANUALLY UNLOCK THE DOOR, AND THEN IT WILL WORK AGAIN UNTIL THE NEXT TIME YOU NEED ACCESS TO THE VEHICLE. THIS IS A HUGE SAFETY CONCERN, AS THERE IS NO GUARANTEE THAT I WILL BE ABLE TO ENTER THE SAFETY OF MY VEHICLE WHEN NEEDED. AFTER LEAVING MY 2014 IS 250 AT THE LEXUS DEALERSHIP TO BE WORKED ON FOR THIS ISSUE, I WAS GIVEN ANOTHER 2014 IS 250 AS A COMPLIMENTARY LOANER. LESS THAN THREE HOURS AFTER OBTAINING THE LOANER VEHICLE, IT ALSO EXPRESSED THE EXACT SAME ISSUE. THIS CAN ONLY LEAD ME TO BELIEVE THAT THIS IS A NATIONWIDE SOFTWARE/ELECTRICAL LEXUS ISSUE THAT NEEDS TO BE RECALLED BY LEXUS IMMEDIATELY. *TR

NHTSA ODI 10711977

I SMELLED SOMETHING ELECTRICAL WHILE DRIVING BUT I BELIEVED IT WAS OUTSIDE. A DAY LATER I HAPPENED TO LOOK DOWN AT THE PASSENGER SIDE SEAT AND NOTICED A SMALL HOLE FORMING. THE SEAT WARMER MALFUNCTIONED AND BURNED THROUGH THE LEATHER LEAVING A HOLE IN MY BRAND NEW SEAT. I AM LUCKY I NOTICED THIS BEFORE ANY MORE DAMAGE WAS DONE. *JS

NHTSA ODI 10681856

ON DEC. 2, 2014, I WAS ENTERING A WALGREEN'S PARKING LOT IN MY LEASED 2014 LEXUS IS 250, WHICH I HAD OWNED FOR ONLY 4 MONTHS WITH 1740 MILES. MOVING AT 5MPH OR LESS, I TURNED THE WHEEL TO ENTER A PARKING SPACE, WHEN THE CAR SUDDENLY ACCELERATED AND TOOK OFF. I PRESSED THE BRAKES TO THE FLOOR AND NOTHING HAPPENED. THE CAR JUMPED UP OVER A PLANTED MEDIAN FILLED WITH BUSHES, TREES AND A PHONE POLE. THE FRONT TIRES BECAME LODGED IN MUD AND THAT STOPPED THE CAR. I MISSED THE TELEPHONE POLE BY LESS THAN 1 FOOT. LUCKILY, I HAD AN INDIVIDUAL WITNESS THE ENTIRE EPISODE. I TELEPHONED LEXUS EMERGENCY SERVICES AND LEXUS CUSTOMER RELATIONS IMMEDIATELY. THE CAR HAD TO BE REMOVED FROM THE MEDIAN BY A TOW COMPANY AND WAS TAKEN TO THE DEALERSHIP WHERE PURCHASED. AFTER EXAMINING THE CAR FROM DEC. 3-DEC. 10, THE DEALERSHIP CLAIMS THERE IS BODY DAMAGE BUT NO MECHANICAL PROBLEM WITH THE CAR. THE DEALER CALLED ON DEC. 10 SAYING THE CAR WAS READY TO BE PICKED UP. I NOTED INACCURATE DATA IN THE SERVICE REPORT FROM WHAT I TOLD THE SERVICE MANAGER ORIGINALLY, AND I WAS GIVEN NO INFORMATION AS TO FOLLOW-UP ON THIS MATTER. I WAS SIMPLY TOLD THAT LEXUS CORPORATE HAD BEEN OUT TO SEE THE UNDERSIDE DAMAGE TO THE VEHICLE.(FRONT BUMPER, PAINT, CRACKS ON BASE OF BUMPER), AND THAT I WOULD HEAR FROM THEM IN 10 DAYS. I CALLED LEXUS CORPORATE AND WAS TOLD THAT THE MATTER IS NOW IN THE LEGAL DEPT. AND THAT IT WOULD BE FAR MORE THAN 10 DAYS FOR A RESPONSE. RATHER, I COULD EXPECT A CALL IN 4/6 WEEKS OR LONGER. I AM NOW DRIVING A LEASED VEHICLE THAT I AM VERY SCARED TO OPERATE, NOT KNOWING WHEN A SIMILAR INCIDENT COULD OCCUR WHERE I COULD BE KILLED OR INJURE OR KILL SOMEONE ELSE. LEXUS, PARTICULARLY THE DEALERSHIP, APPEARS TO BE WANTING TO DISTANCE THEMSELVES AS FAR FROM POSSIBLE FROM FINDING A SUITABLE RESOLUTION. *TR

NHTSA ODI 10664153

BATTERY DIED AND I COULD NOT GET INTO MY CAR THAT MORNING. *TR

NHTSA ODI 10649270

WITHOUT WARNING, THE VEHICLE STOPPED ACCELERATING AS I WAS DRIVING SO I PULLED OFF THE ROAD ONTO THE SHOULDER. ONCE THE CAR STOPPED, SMOKE BEGAN TO COME THROUGH THE VENTS SO I EXITED THE VEHICLE. SEVERAL MINUTES LATER I COULD SEE FLAMES COMING FROM UNDER THE HOOD. BEFORE THE FIRE DEPARTMENT COULD MAKE IT TO THE SCENE, THE ENTIRE FRONT END OF THE CAR BURNED COMPLETELY. THE FIRE DEPARTMENT SAID THEY WERE GOING TO CLASSIFY IT AS A "MECHANICAL FAILURE". *TR

NHTSA ODI 10640227

CAR STARTS. EPS LIGHTS ON DASH. CAN NOT MOVE STEERING WHEEL. LIGHT WILL GO OFF AND STEERING UNLOCKS AFTER RESTARTED OVER TIME. *TR

NHTSA ODI 10627924

I RECENTLY LEASED A 2014 LEXUS IS 250 ON 11/24/2013 AND EVER SINCE THE FIRST MONTH OF HAVING THE VEHICLE I HAVE BEEN HAVING ISSUES WITH DRIVER SIDE MECHANISM. THE ISSUE HAPPENS PERIODICALLY AND WITHOUT WARNING. THE PROBLEM HAPPENING IS WHEN I ATTEMPT TO OPEN THE LOCKED DOOR WITH THE DOOR HANDLE OR WITH THE REMOTE THE CAR WILL CONTINUOUSLY BEEP AND NOT OPEN THE DRIVER SIDE DOOR. ALL OF THE OTHER DOORS INCLUDING THE TRUNK WILL OPEN BUT EXCEPT THE DRIVER?S SIDE DOOR. THE ONLY WAY TO ENTER THE VEHICLE IS THROUGH THE DRIVER SIDE WILL BE TO GO TO THE PASSENGER SIDE AND OPEN THE DRIVER?S SIDE DOOR THROUGH THE INSIDE AND THE GO AROUND AGAIN TO THE DRIVER?S SIDE AND ENTER THE VEHICLE. I HAVE TAKEN MY VEHICLE IN FOR REPAIR 5 TIMES TO THE LEXUS DEALERSHIP AND THEY HAVE YET CORRECTED THE ISSUE. I HAVE A VIDEO OF THE ISSUE IF IT IS NEEDED. *TR

NHTSA ODI 10586836

THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR

NHTSA ODI 10563565