What 84 owners told NHTSA about the 2014 Land Rover Range Rover Sport (5 Seat)

JERK AT THE 5 MPH BEFORE STOP FEELS LIKE SOMEBODY BUMP IN TO ME

NHTSA ODI 11208381

WHILE TRAVELING APPROXIMATELY 15 MPH (INSIDE MY SUBDIVISION AS WAS ONLY LEAVING THE MY GARAGE TO COMMUTE INTO WORK) AND MAKING A RIGHT HAND TURN, THE LEFT SIDE PASSENGER DOOR OPENED BY ITSELF. INITIALLY UNAWARE OF THIS (INSIDE LIGHTS DID NOT TURN ON, NOR THE PASSENGER DASH HIGHLIGHTING ANY INFORMATION) I CONTINUED TO DRIVE, ONLY TO HAVE THE NOW OPEN DOOR SMASH INTO A BRICK COLUMN WHICH WAS TO THE LEFT SIDE OF ME. I IMMEDIATELY PULLED TO THE RIGHT TO ASSESS WHAT WAS HAPPENING AND FOUND THAT THE DOOR WAS DENTED AND SCRATCHED BUT NOW THE DOOR LATCH WAS NOW ENGAGED AND THE DOOR NOT ABLE TO CLOSE. THANKFULLY MY 8 MONTH OLD DAUGHTER, WHO USUALLY SITS ON THIS SIDE OF THE CAR WAS NOT WITH ME. I AM EXTREMELY ALARMED AND CONCERNED THAT THE DOOR COULD BECOME OPENED BY ITSELF AND NOW UNDERSTAND THAT THIS MATTER IS BEING INVESTIGATED BY NHTSA DUE TO OTHERS HAVING HAD SIMILAR ISSUES. I WANT TO DOCUMENT THAT I TOO HAVE HAD THIS HAPPEN TO ME AND AM DOING MY BEST NOW TO WORK WITH LAND ROVER DIRECTLY TO ASSIST ME IN FIXING THE ISSUE, INCLUDING THE ROOT CAUSE AND BODY WORK. HOWEVER, THE DEALER REPRESENTATIVE IS ALREADY SUGGESTING NO FAULT BY THE VEHICLE.

NHTSA ODI 11202865

IN 2016, THE LOW ENGINE COOLANT WARNING LIGHT CAME ON IN MY CAR. I TOOK IT TO THE DEALER AND THEY TESTED IT FOR A LEAK, DIDN'T FIND ONE, SO JUST TOPPED OFF THE FLUID. THREE MONTHS LATER, HAPPENED AGAIN. TOOK THE CAR IN AND THEY DID A QUICK PRESSURE TEST AND DIDN'T FIND A LEAK. THIS WAS AN ONGOING PROBLEM AND AT ONE POINT, THE DEALER REPLACED A WATER PUMP TO FIX THE PROBLEM. STILL, THE LIGHT WOULD COME BACK ON. IN NOVEMBER OF 2018, LOW ENGINE COOLANT LIGHT CAME ON WHILE I WAS DRIVING AND MY ENGINE OVERHEATED RIGHT THEN, WHILE I WAS DRIVING. I HAD CAR TOWED TO THE DEALER AND IT COST ME $3,400 TO HAVE THE REPAIRS DONE- LO AND BEHOLD, ALL OF THE COOLANT HAD LEAKED OUT. AFTER THOSE REPAIRS WERE DONE, I HAD THE CAR BACK FOR ABOUT A WEEK AND THE CHECK ENGINE LIGHT CAME ON,,,THEY SAID IT WAS AN O2 SENSOR, WHICH THEY REPLACED. GOT CAR BACK- CHECK ENGINE LIGHT COMES ON AGAIN. LONG STORY SHORT- NOW IT'S THE FUEL INJECTION SYSTEM AND A TIMING CHAIN FAILURE. EXTREMELY COSTLY REPAIR AND I AM NOW QUESTIONING IF THIS VEHICLE WAS EVER ROAD SAFE TO BEGIN WITH. THEY HAD MY CAR FOR OVER A MONTH REPLACING THE TIMING CHAIN AND SOME OTHER REPAIRS, WHICH LAND ROVER NORTH AMERICA DID PAY HALF OF. I AM CONCERNED BECAUSE ONE OF THE SERVICE ADVISORS AT LAND ROVER FRISCO SAID THAT THERE ARE A LOT OF ROVERS WITH THE LOW COOLANT LIGHT ON AND ALL THEY DO IS TOP OFF FLUID. I AM AFRAID THEY HAVE A BIGGER PROBLEM THAN WHAT THEY ARE ACKNOWLEDGING. BTW- LAND ROVER DALLAS IS WHO DID THE LATTER REPAIRS AND LAND ROVER FRISCO INITIALLY REPLACED THE WATER PUMP...WHICH WAS A WASTE OF MONEY.

NHTSA ODI 11193787

TL* THE CONTACT OWNS A 2014 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO JAGUAR LAND ROVER OF THOUSAND OAKS (LOCATED AT 3601 AUTOMALL DR, THOUSAND OAKS, CA 91362, (805) 267-3600) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER AIR BAG DEPLOYMENT FAILED WITH CODE B0020-13, AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V093000 (AIR BAGS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,959.

NHTSA ODI 11190285

THE DOOR LOCKS ON THE CAR WILL NOT LOCK THEY STAY UNLATCHED

NHTSA ODI 11186754

WHEN STATIONARY, BACKING UP, AND EVEN DRIVING THE COMPUTER SCREEN LOCKS AND PARKING AID ALERT, CAMERAS UNAVAILABLE. PLEASE CONSULT YOUR DEALER. WARNING COMES ON PREVENTING THE ABILITY TO SEE BLINDSPOTS WHEN BACKING UP THAT ARE NOT VISIBLE BY TURNING AND LOOKING ALONE OR USING MIRROR. THIS HAS HAPPENED COUNTLESS TIMES. I HAVE TAKEN THIS TO DEALERSHIP UNDER WARRANTY AND SOFTWARE UPDATES HAVE BEEN DONE. HOWEVER THIS IS STILL HAPPENING. I CONTACTED LANDROVER AND THEY STATED THIS ISSUE IS KNOWN AND NO CODES AS TO WHY IT HAPPENS ARE ABLE TO BE STORED ON THIS MODEL AS IT WAS NOT MADE FOR THIS, HOWEVER THEY WILL ONLY REPLACE IF CODES ARE STORED. I HAVE TAKEN PICTURES AND VIDEOS OF THIS AND SENT TO LANDROVER, HOWEVER THEY STILL WANT CODES EVEN AFTER TELLING ME THEY KNOW IT WILL NEVER HAVE THEM. THIS IS ALARMING AS THE CAMERA HELPS TO ENSURE NO PERSON, ANIMAL, OR OBJECT IS BEHIND VEHICLE THAT IS UNABLE TO BE SEEN WITHOUT CAMERA AS THIS VEHICLE SITS HIGH. ALSO, THIS VEHICLE HAS OTHER SAFETY ALERTS THAT ARE PART OF THE SAME SYSTEM THAT HAS ME WORRIED COULD MALFUNCTION AT ANY POINT SUCH AS AUTO BRAKING TO PREVENT HITTING VEHICLES IN FRONT OF YOU AND AUTO CRUISE CONTROL THAT KEEPS A SAFE DISTANCE FROM THE VEHICLES IN FRONT OF YOU BY SLOWING VEHICLE DOWN AUTOMATICALLY WHILE SET. THIS COULD CAUSE SOMEONE TO BE INJURED OR EVEN KILLED AS WELL AS PROPERTY DAMAGE. ALSO, MY DASH THAT SHOWS SPEED FUEL, AND SUCH IS ALSO FULLY DIGITAL AND AM WORRIED THIS MIGHT BE EFFECTED TOO AND AT ANY POINT LOCKUP OR DISAPPEAR. PHOTOS SHOW DIFFERENT TIMES ON SCREEN.

NHTSA ODI 11182550

DRIVERS SIDE DOOR CAME OPEN AND WOULD NOT STAY CLOSED. TOOK VEHICLE INTO DEALER WHO IDENTIFIED FAULTY DOOR LATCH. I RESEARCHED ISSUE AND LEARNED THAT THERE HAD BEEN A RECALL BACK IN 2015 ON THE DOOR LATCH FOR THE SAME MAKE/MODEL AND YEAR OF VEHICLE. I CONTACTED RANGE ROVER AND THEY SAID MY CAR WAS NOT INCLUDED IN THE RECALL.

NHTSA ODI 11172840

UPON STARTING MY CAR, IT AUTOMATICALLY STARTS ACCELERATING IN PARKING. I HAVE TO WAIT FOR THE ENGINE TO STOP ACCELERATION WHICH TAKES AROUND 40 SECONDS. ONLY THEN I CAN PUT THE CAR IN REVERSE OR DRIVE MODE. THE ENGINE LIGHT STAYS ON. UPON TAKING TO DEALERSHIP THEY WERE INFORMED ABOUT THE ABOVE PROBLEM. THEY DID A DIAGNOSTIC AND STATED THAT PLUGS NEED TO BE CHANGED. I PAID THEM $650. NOW THE ENGINE LIGHT DID NOT STAY LIT UP AND THE ACCELERATION PROBLEM WAS GONE. AFTER 16 WEEKS THE PROBLEM CAME BACK AND THE CAR STARTED ACCELERATING UPON STARTUP, AND THE ENGINE LIGHT CAME ON. I TOOK THE CAR TO THE DEALERSHIP AND THIS TIME THEY SAID THEY CAR HAS A DIFFERENT PROBLEM. THIS TIME THEY STATED THE PROBLEM IS WITH OIL LEAKING. THE INVOICE WAS $3600. I TOOK THE CAR TO ANOTHER SHOP FOR SECOND OPINION AND WAS INFORMED THAT THERE IS A BIG HOLE IN THE HOSE. I CHECKED ONLINE IF THERE HAVE BEEN RECALLS DUE TO HOSE LEAK PROBLEM. THE INTERNET SHOWS RECALLS FOR 2014 RANGE ROVER SPORT MODELS FOR HOLES IN HOSES. BUT WHEN I ENTER MY VIN NUMBER, NO RECALLS SHOW UP. SELF ACCELERATION SHOULD BE TAKEN CARE OF BY LAND ROVER. PLEASE ASSIST ME IN THIS ISSUE, AS THE DEALERSHIP IS TRYING TO JUST ROB ME EVEN AFTER I GOT THE PROBLEM FIXED. THE TPMS LIGHT STAYS ON IN MY CAR.

NHTSA ODI 11161754

VEHICLE AIR CONDITIONING SYSTEM CONTINUOUSLY EMITS MOLD AND MILDEW ODOR EVEN AFTER NUMEROUS ATTEMPTS TO REMEDY THE SITUATION USING ANTIBACTERIAL AND ANTIFUNGAL SPRAYS. THIS IS A KNOW ISSUE WITH THE EVAPORATOR ON RANGE ROVER AIR CONDITIONING SYSTEMS, AND I BELIEVE IT IS DANGEROUS TO OUR HEALTH DUE TO MOLD AND MILDEW.

NHTSA ODI 11150840

TL* THE CONTACT OWNS A 2014 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT THE DRIVER'S DOOR FAILED TO SECURELY LOCK WHEN THE DOOR WAS SHUT. THE VEHICLE WAS TAKEN TO JAGUAR LAND ROVER FARMINGTON HILLS (LOCATED AT 38200 GRAND RIVER AVENUE, FARMINGTON HILLS, MI 48335, (248) 509-2990) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH AND CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V385000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,600.

NHTSA ODI 11139609

THERE IS AN NHTSA ARTICLE FOR A RECALL ATTRIBUTED TO A FRONT SIDE AIRBAG WHICH AFFECTED VEHICLES BUILT FROM MAY 9, 2012 THROUGH MARCH 15, 2013. I BELIEVE THIS RECALL SHOULD BE EXTENDED TO ALL 2013-2014 MODEL YEAR RANGE ROVERS. WHEN MY AIRBAG LIGHT TURNED ON, I WAS IMMEDIATELY CONCERNED AND RUSHED TO THE DEALER TO HAVE THE ISSUE INSPECTED. UPON DEALER INVESTIGATION, I WAS TOLD THAT THE LIGHT TURNS ON AND OFF. OFTEN THE LIGHT WILL REMAIN ON. OTHER TIMES, THE LIGHT WILL REMAIN FOR AN EXTENDED PERIOD OF TIME AND THEN TURN OFF AND FINALLY AT ODD TIMES IT WILL REMAIN OFF. I WAS INFORMED BY A DEALER THAT THIS IS A COMMON ISSUE WITH THE 2013-14 MODEL YEAR RANGE ROVERS HOWEVER THE MANUFACTURER HAS LIMITED THE ORIGINAL RECALL TO 3,912. WHILE I HAVE CONTACTED THE MANUFACTURER TO HAVE THEM RESOLVE THIS ISSUE. I HAVE REQUESTED THE DEALERSHIP TO ORDER THE PART WHICH I WAS INFORMED WILL TAKE OVER 3 WEEKS TO RECEIVE. THIS IS THE SECOND FULL WEEK.

NHTSA ODI 11133418

TAKATA RECALL AIR BAGS ARE DEAD ONLY AFTER 40K MILES, BREAKS DEAD AFTER 14K EVEN CHANGED AT DEALER , AND DRIVER DOOR IS MAKING SQUICKY SOUND WHEN EVER U OPEN AND CLOSE DOOR

NHTSA ODI 11130529

OCCURS ONLY BY DRIVER :PASSENGER SIDE FRONT DOOR CAME OPEN IN MOTION IN PARKING LLOT AND FAILED TO CLOSE/ LATCH ON 5/27/2018 . HAD A SIMILAR OCCURRENCE IN OCTOBER OF 2017 EITHER THE DRIVERS SIDE DOOR WHILE IN MOTION EXITING GARAGE. VEHICLE AT SERVICE NOW , LAND ROVER FARMINGTON HILL. (NO DOCUMENT ON THIS SERVICE WILL FORWARD ) DOCUMENT ATTACHED FOR OCT 2017 WARRANTY REPAIR!

NHTSA ODI 11098484

WHILE DRIVING HOME YESTERDAY MY DRIVER DOOR FLEW OPEN WHILE GOING DOWN HWY 167 SOUTH. ( I KNOW THE DOOR WAS SHUT! IT WAS LOCKED WHEN I GOT IN THE CAR) WHILE DRIVING THE REST OF THE WAY HOME HOLDING THE DRIVER DOOR SHUT ! BECAUSE IT WOULDN'T CLOSE!( NOT EVEN THE SOFT SHUT DOOR CLOSE) I GOT HOME AND RESEARCH FOR RECALLS OR SAFETY ISSUES... THERE IS A RECALL BUT, SAYS IT WAS DONE A YEAR AGO! BUT, APPARENTLY THE RECALL PART OR SOFTWARE DIDN'T WORK! I ALMOST FELL OUT OF THE SUV YESTERDAY WHILE DRIVING!

NHTSA ODI 10983285

VEHICLE WAS PARKED. MY EIGHT YEAR OLD DAUGHTER WAS BUCKLED IN THE DRIVER'S SIDE REAR SEAT. MY WIFE WAS LOADING GROCERIES IN THE TRUNK. SOME ITEMS SHIFTED AS SHE WAS LOADING THEM. THESE ITEMS MADE CONTACT WITH THE BUTTONS ON THE RIGHT SIDE WALL OF THE TRUNK THAT CONTROL THE INCLINE/DECLINE OF THE REAR SEATS. THE BUTTON WAS ACTIVATED AND THE SEAT MY DAUGHTER WAS SEATED IN STARTED TO DECLINE. SHE WAS NOT STRONG ENOUGH TO RESIST THE DECLINE AND THE SEAT FORCED HER TO NEAR HORIZONTAL BEFORE WE WERE ABLE TO REVERSE THE SWITCH. SHE ESCAPED INJURY, BUT IT SEEMS LIKELY THAT AN INJURY COULD HAVE RESULTED FROM THIS HAD THE SEAT DECLINED FURTHER. THESE BUTTONS NEED TO BE PROTECTED IN SOME FASHION TO PREVENT ACCIDENTAL ENGAGEMENT.

NHTSA ODI 10969583

TL* THE CONTACT OWNS A 2014 LAND ROVER RANGE ROVER. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V385000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10908506

TL* THE CONTACT OWNS A 2014 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT AFTER THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE STALLED AND THE SHIFT INDICATOR FLASHED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE RESTARTED AFTER APPROXIMATELY 20 MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CENTRAL JUNCTION BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ECO START BUTTON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. ...UPDATED 04/19/16 *BF *TR

NHTSA ODI 10852465

THE MANAGER AT LANF ROVER OF FORT LAUDERDALE REFUSE TO FIX THE PROBLEM RELATED WITH THE ENGINE ON MY VEHICLE CLAIMING THAT THIS SUV RAN WITHOUT OIL HOWEVER THIS SUV WAS SERVICE 15 MILES PRIOR OF HAVING THE ENGINE SEIZED,NOBODY IS WHILING TO HELP ME AND AFTER READING ON THE INTERNET FOUND OUT THIS RANGE ROVER SPORTS AND JAGUARS 3.0 SUPERCHARGED ENGIINE HAVE A RECALL FROM LAND ROVER DUE TO LACK OF TORQUE ADJUSTMENT ON THE CRANKSHAFT CONNECTING RODS AND CAUSE THE CONNECTING ROD BEARINGS TO LOOSEN AND SEIZE THE ENGINE COMPLETLY,ALSO CALL LAND ROVER OF NORTH AMERICA AND THEY ALSO SAID THEY CAN'T HELP ME.

NHTSA ODI 10836376

FRONT PASSENGER DOOR DID NOT LATCH AND OPENED ON THE HIGHWAY WITH CAR IN MOTION. THIS IS AFTER LAND ROVER RECALL WORK ON DOOR LATCH WAS COMPLETED IN DECEMBER 2015. THE RECALL DID NOT WORK! I HAD TO DRIVE SLOWLY 2 MILES HOME AS I COULD NOT HOLD THE DOOR CLOSED WHILST DRIVING.

NHTSA ODI 10819201

SUBMISSION FROM CONSTITUENT RE WRONGFUL WARRANTY REFUSAL AND BREACH OF FRANCHISE STATUES 2014 RANGE SPORT SUPERCHARGED DYNAMIC. *SMD LAWYER ON BEHALF OF CLIENT. THE DEALER FAILED TO PERFORM WARRANTY SERVICE WORK AUTHORIZED BY LAND ROVER IN A REASONABLE COMPETENT AND TIMELY MANNER. *JB

NHTSA ODI 10816129

MY VEHICLE WAS TRAVELING AT 40MPH AT A STRAIGHT PATH ON CITY ROADS WITH NO OBSTACLES OR DETOUR WHEN AT AN INSTANT THE VEHICLE'S DRIVE MODE LOGO ON THE SHIFT KNOB BEGAN TO BLINK CONTINUOUSLY FOLLOWED BY SYSTEM ERROR CODE WARNINGS FLASHING ON THE ENTERTAINMENT SCREEN AND DRIVER SCREEN AND FULL LOSS OF VEHICLE CONTROL. WITH COMPLETE SHUT DOWN INCLUDING LOSS OF ALL ELECTRONICS ELECTRICAL POWER AND ENGINE FAILURE THEREAFTER CAUSING THE ELECTRONIC EMERGENCY BRAKES TO ACTIVATE AND LOCKING THE WHEELS. AT WHICH TIME THE VEHICLE CAME TO A VIOLENT AND SUDDEN STOP RESULTING IN A LOAD GRINDING NOISE COMING OFF THE ENGINE BAY. THE VEHICLE WAS UNABLE TO START DUE TO NO RETURN OF ANY ELECTRICAL POWER TO THE SYSTEMS ELECTRONICS INCLUDING EXTERIOR AND INTERIOR LIGHTS. I WAITED FOR ABOUT 15 MINUTES BEFORE TRYING TO START THE VEHICLE, WHICH TOOK A FEW TRIES BEFORE POWER AND VEHICLE ENGINE ENGAGED ONLY TO HAVE THE SAME COMPLETE VEHICLE FAILURE AND SHUT DOWN REPEATED ONLY AFTER 200 YARDS FROM THE INITIAL FAILURE RESULTING IN TOW SERVICE HAVING TO BE CALLED OUT. KEEP IN MIND THIS IS NOT THE FIRST NOR THE SECOND RECURRENCE, IT HAS BEEN AN ONGOING ISSUE FOR THE PAST FEW MONTHS ONLY TO BE TOLD THAT THE PROBLEM WAS DIAGNOSE AND CORRECTED BY AN AUTHORIZED LAND ROVER DEALER. WHICH IS FAR FROM THE TRUTH IN REGARDS TO THE HEALTH AND SAFETY OF THIS VEHICLE. TO DATE THE CAUSE OF CONTINUED FAILURE IS UNKNOWN.

NHTSA ODI 10790329

I AM WRITING TO INFORM YOU ABOUT A FLAW IN THE AUTOMATIC DOOR CLOSE MECHANISM ON MY 2014 RANGE ROVER SPORT. AFTER ACCIDENTALLY GETTING MY THUMB CAUGHT IN THE DOOR AND IMMEDIATELY TRYING TO OPEN THE DOOR, I WAS ONLY ABLE TO WATCH AS THE AUTO CLOSE MECHANISM PULLED THE DOOR CLOSED COMPLETELY BEFORE IT WOULD RELEASE & CRUSHING MY THUMB TO THE POINT WHERE I LOST MY FINGERNAIL AND NEEDLESSNESS TO SAY, SUFFERED SEVERE PAIN IN THE PROCESS. IT WAS CLEAR IN THE SECOND OR TWO THAT IT TOOK THE DOOR TO CLOSE COMPLETELY AND TRYING TO OPEN IT AT LEAST 3 TIMES, THERE WAS NO CHANCE IT WAS GOING TO OPEN UNTIL IT WAS COMPLETELY CLOSED. THE CLOSER SHOULD OBVIOUSLY RELEASE WHEN THE HANDLE IS PULLED OR RECOGNIZE WHEN THERE IS RESISTANCE AS A SAFETY PRECAUTION....UPDATED 07/30/15 *BF UPDATED 11/9/2015*JS

NHTSA ODI 10725659

I PURCHASED MY NEW VEH IN MAY OF 2014. FROM THAT TIME UNTIL NOVEMBER, MY VEH DROVE/SHIFTED SMOOTH. I TOOK MY VEH IN FOR ITS 1ST SERVICE ON NOV. 25TH, 2014 AND AT THAT TIME THEY PERFORMED A TCM SOFTWARE UPDATE. SINCE LEAVING WITH MY VEH, I NOTICED IT DROVE COMPLETELY DIFFERENT. IT SHIFTED HARD, CLUNKED INTO GEAR & NO LONGER DRIVES LIKE A PREMIUM, NEW VEHICLE. I ADVISED MY SERVICE ADVISOR [XXX] A FEW DAYS LATER. AT THAT TIME HE SCHEDULED AN APT TO BRING IN & CHECK IT OUT. I ARRIVED FOR MY APT ON DEC 16TH, HAD THE SERVICE ADVISOR DRIVE WITH ME SO I COULD SHOW HIM WHAT I WAS EXPERIENCING. THE NEXT DAY I RECEIVED A PHONE CALL THAT MY VEH WAS "READY TO BE PICKED UP". I ASKED "DOES THAT MEAN IT IS FIXED?" HE REPLIED, "AT THIS TIME, WE & LAND ROVER ARE AWARE OF YOUR CONCERN, BUT UNFORTUNATELY, THERE IS NO REMEDY/FIX AT THIS TIME." THEY TOLD ME THEY WOULD CONTACT ME WHEN THERE WAS A KNOWN FIX/REPAIR. I PICKED MY VEH UP, & SINCE THEN, IT DRIVES EVEN WORSE. I EXPLAINED TO THE SERVICE DEPT THAT EVEN THOUGH THEY SAY IT IS "SAFE TO DRIVE", THAT I DO NO FEEL SAFE DRIVING IT. IN THE MORNINGS, THE SHIFTS ARE SO VIOLENT THAT I FEEL LIKE I AM DOING FURTHER DAMAGE TO MY DRIVETRAIN/SUSPENSION COMPONENTS. I HAVE REACHED OUT TO LAND ROVER NORTH AMERICA (REP:[XXX]: 800.452.4827 EXT. [XXX]0) SEVERAL TIMES, HE STATES THE SAME THING, "LAND ROVER IS AWARE OF THE TRANSMISSION PROBLEM, BUT THERE IS NO KNOWN FIX AT THIS TIME". IN MY OPINION, THIS VEHICLE IS CLASSIFIED AS A "LEMON" BECAUSE I CANNOT OPERATE IT WITH MY CHILDREN IN THE CAR & FEEL SAFE, & THE DEALERSHIP/CAR MANUFACTURER DOES NOT HAVE A REMEDY/FIX NOR CAN THEY TELL ME WHEN IT WILL BE AVAILABLE. (I HAVE BEEN DEALING WITH THIS ISSUE NOW FOR ALMOST 2 MONTHS & THINK THE TIME FRAME I HAVE BEEN PATIENTLY WAITING FOR IS MORE THAN REASONABLE, WHICH IS WHY I AM PROCEEDING NOW WITH FURTHER ACTION). THANK YOU FOR YOUR TIME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

NHTSA ODI 10672707

THUMPING NOISE AND EXTREMELY ROUGH RIDE DETERMINED TO BE AIR COILS OF SUSPENSION SYSTEM. RIDE IS AS IF THERE WAS NO SUSPENSION AT ALL. FRONT BUSHINGS HAVE FAILED DO TO THIS CONDITION AND STRESS ON ALL OTHER SUSPENSION/AXLE PARTS. SO FAR LAND ROVER HAS NOT BEEN ABLE TO GET REPLACEMENT PARTS AND I AM NO LONGER BEING CONTACTED BY LAND ROVER NA. *TR

NHTSA ODI 10658781

I WAS TRAVELING AT APPROXIMATELY 60MPH ON A HIGHWAY AND ALL OF A SUDDEN THE DRIVER'S SIDE DOOR OPENS. MY LEFT ELBOW WAS RESTING ON THE DOOR WITH JUST THE WEIGHT OF MY ELBOW AND ALL OF A SUDDEN I FEEL MY ELBOW DROP DOWN AND A GUST OF WIND. THE DOOR OPENED MAYBE AN INCH BEFORE CLOSING BACK UP AGAIN. THE DOOR QUICKLY CLOSES FROM EITHER THE WIND OR THE SOFT CLOSE DOOR MECHANISM. *TR

NHTSA ODI 10654268