What 2,369 owners told NHTSA about the 2014 Jeep Grand Cherokee Trackhawk

The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?

NHTSA ODI 11421711

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

NHTSA ODI 11421513

While driving the headrest deployed and hit me in back of head.

NHTSA ODI 11421439

Driver’s side active head restraint deployed while vehicle was parked in driveway over night.

NHTSA ODI 11421372

Headrest safety feature deployed randomly.

NHTSA ODI 11420636

At approximately 2:00 PM, on January 17, 2021, my wife was sitting in the front passenger seat of our 2014 Jeep Grand Cherokee Summit waiting for me so that we can drive to Columbus, GA for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by Jeep. A replacement headset was estimated to cost about $1000.00.

NHTSA ODI 11419571

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 30 mph, the front passenger’s side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.

NHTSA ODI 11419233

While driving home all of a sudden there was a loud pop and instantly hit in the back of the head WHILE driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as I could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! Just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving I am not sure how that would have turned out as she already has neck issues. THE CONSUMER STATED THE VEHICLE HAD NOT BEEN REPAIRED AS THE COST IS TOO HIGH. THE CONSUMER STILL DRIVES THE VEHICLE.

NHTSA ODI 11417821

Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed I suppose and also pay for it I believe, but this seems to be a safety issue and a defect - not something I should have to pay for.

NHTSA ODI 11417438

WHILE DRIVING ON THE FREEWAY, PASSENGER SIDE HEADREST RANDOMLY EXPLODED OPEN WITH GREAT FORCE AND A LOUD BANG, HITTING THE PASSENGER ON THE BACK OF THE HEAD. THERE WAS NO REASON FOR THE HEADREST TO DO THIS, AND MY PASSENGER WAS INJURED.

NHTSA ODI 11416382

THE ACTIVE HEADREST ON THE DRIVERS SIDE OF THE JEEP FIRED OFF WITHOUT AN ACCIDENT.

NHTSA ODI 11414965

WE WERE IN A CHURCH PARKING LOT, SUNDAY MORNING AT ABOUT 10AM. OUTSIDE TEMP WAS 65 DEGREES. VEHICLE WAS STATIONARY. MY WIFE GOT IN THE PASSENGER SEAT AND THE HEADREST POPPED OUT AND STRUCK HER IN THE BACK OF HER HEAD. SHE LATER DEVELOPED A HEADACHE AND GENERAL DIZZINESS. WE STAYED IN THE REST OF THE DAY SO SHE COULD LAY DOWN. NOT SURE IF A TELESCOPING HEADREST WAS A FEATURE, I DID A WEB SEARCH TO SEE WHAT THE ISSUE WAS. I READ ABOUT THE 'EXPLODING HEADREST', A TERM THAT DESCRIBES WHAT IT WAS LIKE. LOOKING AT THE INSIDE OF THE HEADREST, I CAN SEE THE BROKEN PLASTIC TABS THAT WERE DESCRIBED BY OTHERS. I ASSUMED THIS WOULD BE A RECALL ITEM, BUT WAS DISAPPOINTED TO LEARN IT WAS NOT. AFTER CALLING THE DEALER, WE WERE GIVEN AN ESTIMATE OF $850 TO REPLACE IT. THIS IS OBVIOUSLY A BAD DESIGN AND SHOULD BE REPLACED AS A RECALL FIX. WE DON'T HAVE THE MONEY NOW SO WILL HAVE TO LIVE WITH IT EXTENDED.

NHTSA ODI 11414680

WHILE DRIVING MY HEAD REST DEPLOYED AND STUCK ME IN THE BACK OF MY HEAD/NECK. I AM NOT ABLE TO ADJUST IT BACK TO THE ORIGINAL POSITION.

NHTSA ODI 11408674

ACTIVE HEADREST RESTRAINT DEPLOYED ON IT'S OWN W/O ACCIDENT

NHTSA ODI 11408339

AIRBAG IN DRIVER'S HEADSET ACTIVATED WHEN STOPPING AT A RED LIGHT IN TRAFFIC. THE HEADREST HIT THE BACK OF MY HEAD HARD CAUSING NECK PAIN HEADREST IS NOW ENGAGED MAKING IT DIFFICULT TO DRIVE

NHTSA ODI 11407898

THE PASSENGER SEAT HEAD REST ACTIVATED WHILE DRIVING.

NHTSA ODI 11406181

I WAS SITTING IN THE DRIVER'S SEAT THE VEHICLE WAS OFF AND PARKED AND THE ACTIVE HEADREST DEPLOYED OUT OF NOWHERE. I WAS STRUCK IN THE BACK OF THE HEAD AND SUFFERED A CONCUSSION, NECK AND SHOULDER INJURY AND WHIPLASH.

NHTSA ODI 11403085

THE VEHICLE WAS STATIONARY, THE DOOR WAS OPENED, THEN MY RIGHT PASSENGER HEADREST POPPED FORWARD AND OUT BEFORE THE PASSENGER SAT DOWN WITH LITTLE TO NO MOTION OTHER THAN THE DOOR OPENING.

NHTSA ODI 11402942

PASSENGER HEADREST DEPLOYED ON ITS OWN WITH THE CAR PARKED AND ENGINE OFF. I CAN SEE A PLASTIC CLIP THAT IS BROKEN THAT NORMALLY HOLDS A METAL PIN IN PLACE TO KEEP THE HEADREST IN PLACE

NHTSA ODI 11396501

MY VEHICLE WAS PARKED IN GARAGE OVERNIGHT. WHEN I GOT INTO MY VEHICLE I NOTICED THE DRIVER SIDE HEADREST WAS HANGING DOWN. I TOOK A LOOK AND NOTICED TWO PLASTIC PIECES WERE BROKEN. I DID A QUICK SEARCH TO SEE IF ANYONE ELSE HAD THE SAME ISSUE AND FOUND THAT EVERY GRAND CHEROKEE FORUM PEOPLE WERE HAVING THE SAME ISSUE. THE VEHICLE WAS STATIONARY AND HAS NOT BEEN IN A COLLISION, ADDITIONALLY I HAVEN'T ADJUSTED MY HEADREST IN YEARS. IT SEEMS THAT THE PIECES ARE FAILING ON THE ACTIVE HEADREST.

NHTSA ODI 11390103

DRIVING SUV (NO PASSENGERS) STRAIGHT ON CITY STREET & FRONT PASSENGER SEAT HEAD REST ACTIVATED. NO CONTACT WITH ANY OBJECT.

NHTSA ODI 11389568

VEHICLE WAS IN MOTION. I WAS DRIVING ON A CITY STREET WHEN MY PASSENGER HEADREST POPPED OUT OF PLACE. UNKNOWN. I HAD NO COLLISION OR WAS NO BUMPY ROAD CONDITIONS. THE PLASTIC PART HOLDING THE HEADREST TOGETHER LOOKS TO BE BROKEN. IM AFRAID MY DRIVER SIDE HEADREST MIGHT POP OPEN WHEN DRIVING ON THE HIGHWAY AND HIT ME AND CAUSE A COLLISION.

NHTSA ODI 11389587

FRONT PASSENGER SEAT HEADREST POPPED OPEN, INEXPLICABLY. IT CANNOT BE MOVED BACK INTO POSITION. THIS COULD HAVE CAUSED INJURY IF SOMEONE HAD BEEN SITTING IN THAT SEAT AT THE TIME OF MALFUNCTION. THE SEAT MALFUNCTIONED WHILE DRIVING NORTH ON INTERSTATE 55, NORTH OF BLOOMINGTON, ILLINOIS.

NHTSA ODI 11388889

I VEHICLE WAS PARKED AND I WAS LOADING MY BOAT ON THE TRAILER AND WHEN I GOT IN THE CAR REALIZED THEY HAD POPPED WHILE IT WAS PARKED. IT IS NOT COMFORTABLE RIDING WITH HEADRESTS POPPED AND WE ARE CONCERNED FOR OUR SAFETY IF WE WERE TO BE IN AN ACCIDENT.

NHTSA ODI 11387514

SEAT BELT STOPPED RETRACTING, UPON INSPECTION OF THE ISSUE I WAS ABLE TO IDENTIFY TWO CRACKS IN THE PLASTIC GUIDE THE BELT RUNS THRU. THIS RESULTS IN THE GUIDE PINCHING THE BELT AND THUS KEEPING IT FROM RETRACTING. THIS RESULTS IN THE BELT BEING LOOSE WHEN WEARING AND POTENTIALLY SIGNIFICANT INJURY IN THE EVENT OF A CRASH.

NHTSA ODI 11387546