What 169 owners told NHTSA about the 2014 Infiniti Q50

On April 2nd I took my vehicle into the dealer for recall servicing. After leaving the dealer I had my vehicle inspected the next day by a third party repair shop and my brake caliper was missing the main bolt that connects to the brake pad. Brake pads were also less than 5% wear remaining. Myself and others were put in serious danger if my brakes had failed due to this serious oversight and disregard. My suspension also was unsafe in the rear but the dealer carried out a multi point inspection stating everything passed.

NHTSA ODI 11729283

MY CAR WAS DRIVING ALONG AND ALL OF A SUDDEN THE STEERING WHEEL GOT EXTREMLY TIGHT AND THE CAR WAS HARD TO STEER, I HAD TO PULL OVER TURN THE CAR OFF AND THE LIGHT WAS STILL ON, I WAS LIKE 2 MILES AWAY FROM MY HOUSE, TALKING TO A NEIGHBOR THAT HAS SAME CAR DIFFERENT YEAR, STATED TO CHECK RECALL HIS CALL DID THE SAMETHING YEARS AGO WHEN WE HAD A COLD (LOW TEMPERATURE) WINTER AND IT WAS REPLACED BY INFINITI DEALER. I NEVER HAD ANY ISSUE WITH THIS CAR UNTIL NOW.IT'S BEEN REALLY COLD. ALSO THIS CAR HAS ISSUES WHEN IT RAINS, IT DOESN'T WANT TO START, I HAVE CHECK OUT MANY VIDEOS STATING THE SUNROOF LEAKS OR TUBES FOR SUNROOF GETS CLOGGED AND LEAKS INTO THE BCM OR ECM SYSTEM CAUSES DAMAGE AND DASH LIGHTS. IM NOT A MECHANIC BUT I KNOW THAT THIS IS SOMETHING INFINITI/NISSIAN SHOULD HIGHLY LOOK INTO. JUST A GIRL,BUT I KNOW MULTIPLE PEOPLE SHOULDN'T BE POSTING THE SAME CONCERNS ON THEIR CARS AND IT'S NOT BEING LOOKED INTO

NHTSA ODI 11714276

Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.

NHTSA ODI 11703883

The contact owns a 2014 Infiniti Q50. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose and made an abnormal knocking sound while making a turn. There was no warning light illuminated. The contact was able to manually move the steering column from underneath the steering wheel. The vehicle was taken to an independent mechanic, who retrieved DTC: C1130 and C1138. The mechanic informed the contact that the failure could be related to the steering column, but a more detailed inspection of the steering system was needed to confirm the cause of the failure. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,850.

NHTSA ODI 11698265

Car is showing a p0720 code which is an issue with the valve body. The car will not go past 3rd gear. This is a known problem with this vehicle. Infiniti is not issuing a recall. The car won't run and the consumer is having to foot the bill for the repair when they know it's an issue with the vehicle and the transmission.

NHTSA ODI 11696543

Driveshaft broke while driving down the road!!

NHTSA ODI 11695638

The contact owns a 2014 Infiniti Q50. The contact stated that while driving at various speeds, the message "No Key Detected" was displayed. The contact waved the key fob around the START/STOP button, and the message ceased. The contact stated that the light around the START/STOP button was orange, but was green before the failure. One day, while driving the vehicle, the engine failed to shut off after shifting into park(P) and pressing the START/STOP button. The contact made several attempts to turn off the vehicle. The message to "Visit the Dealer" was displayed. The vehicle was taken to several independent mechanics before finding a mechanic who was able to turn off the vehicle by removing the starter fuse. The mechanic advised the contact to tow the vehicle to the dealer. The dealer performed a water test and discovered that there was a leak in the sunroof, which had caused the failure. The mechanic discovered that water had leaked through the firewall in the body control module (BCM), causing the failure. The contact was provided with an estimate, and the vehicle was repaired. The contact stated that after the repair, while the vehicle was idling, the vehicle intermittently jerked. There was no warning light illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11681558

I received a check engine light will driving which is now indicated as code P0720 and P0500. The car refused to shift past 3rd gear and began to sputter and would not allow me to go past 25mph disrupting the flow of traffic.

NHTSA ODI 11673542

Both rear doors will not open from inside or outside.

NHTSA ODI 11672651

Front and middle crossmember rusted out to the point they have no more structural effects issues discovered while fixing a know issue to these models : rusted out and leaking engine and transmission oils pans I had confirmation from the dealership and other independent repair shop that leaking oils pans are common for those models and can cause engine and transmission failure. For the crossmembers they are important structural components that directly affect suspension/direction and drivetrain secureness. If the plastic shrouds/cover are not taken off during inspection those issues will goes undetected until one of them reaches failure

NHTSA ODI 11651418

RECALL NUMBER 16V430000 RECALL DATE 06/12/2016 STEERING WHEEL LOCKS UP WHEN TURNING AND STEERING WHEEL TURNS UPSIDE DOWN MUST TURN VEHICLE OFF THEN TURN BACK ON FOR STEERING WHEEL TO CORRECT ITS SELF ITS VERY DANGEROUS TO DRIVE I CALLED MY LOCAL DEALER THEY SAID THEY NEVER HEARD OF SUCH RECALL AND FOUND NOTHING ON MY VEHICLE PLEASE HELP ME I JUST NEED MY VEHICLE FIXED IVE BEEN A SERVICE MANAGER FOR 9 YEAR NOW ALL IM ASKING FOR IS HELP

NHTSA ODI 11641157

The contact owns a 2014 Infiniti Q50. The contact stated that while operating the vehicle, the passenger’s side air bag off warning light remained illuminated constantly. The contact stated that the warning light was also present while a passenger was seated in the seat. The contact used a diagnostic scanner to identify an abnormal voltage to the passenger’s side air bag sensor. The manufacturer was contacted but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V244000 (AIR BAGS). The contact stated that the vehicle had experienced the failure listed in the recall. The vehicle was not yet repaired. The local dealer was not contacted. The failure mileage was 36,000.

NHTSA ODI 11640611

Possible odometer fraud seller told me it has a clean title turn out it didnt

NHTSA ODI 11633791

I was stopped at a stop sign and pulled out into an intersection and lost power.

NHTSA ODI 11628951

The transmission Valve Assembly Control Module and Vehicle Speed Sensors have both failed. The car will not shift out of 2nd gear and cannot go faster than 40 mph. This is a safety issue. I had my car inspected by a certified mechanic and he diagnosed the problem. He also stated that that he has seen this a lot with Infinitis. I have maintained my car well but this is Not a maintenance issue. There are thousands of infiniti owners online stating that they had the exact same problem. I filed a case with Infiniti #52260861. This is a design flaw with All Infiniti cars and SUV's and it should be a Recall or at a minimum fixed for free by Infiniti. It cost me $3,500 to have my car fixed and this should be paid by Infiniti to me and all other Infiniti owners with this same problem.

NHTSA ODI 11614127

Driving car normally and car randomly put itself in 3rd gear and slammed down hard almost making me cause a crash and injury to me. Went to dealership they told me I need a new transmission due to valve body that they don’t sell by itself. This is the second time a replacement was done and it happened

NHTSA ODI 11608240

Valve body failure

NHTSA ODI 11607663

While driving and using the air conditioning system coming out of the vents, the drivers side windows fog up and cannot be cleared with a rag or paper towel. This causes the drivers side windows to become heavily congested causing it virtually impossible to see out of the window and look into the drivers side mirror causing a major blind spot. This is especially troubling in the warmer weather. I’ve avoided two accidents because of the the blind spots this creates not being able to see out of the drivers side window and trying to look into the drivers side mirror to see if the left lane is safe to merge into to.

NHTSA ODI 11606702

Valve body went out at 90k miles . This is way common and i took care of the car.

NHTSA ODI 11606767

Transmission valve body has failed 2 times in less than 4 years of ownership

NHTSA ODI 11606878

Received PO270 code which is speed output sensor which requires valve body and TCM to be replaced. Dealership stated that there should be recall but is not. Very common issue and Infiniti would not provide any help.

NHTSA ODI 11597589

Transmission will not shift out of 3rd gear. I was driving down the freeway in 7th gear doing 75mph when all of sudden the transmission threw itself into 2nd gear then to 3rd. It felt like I was driving over a very large boulder and my transmission was being ripped out from under the car. Then my check engine light came on. So I had it towed home. I went for a test drive and the car will shift 1st, 2nd then 3rd but won’t go to 4th. It just stays in 3rd, it doesn’t slow down, it continues to rise in rpm and speed but won’t go out of 3rd gear. It also will not go into the manual shift mode either. I have read online about thousands of others with the same exact transmission having the same exact problem. I almost was not able to control my car so it most definitely is a big safety issue. I had autozone run a scan on it and it popped up all of these codes. My dash had zero warning lights at all before the incident happened.

NHTSA ODI 11595691

Traction Control did not function when needed. I had my breaks and rotors replaced two days prior to the accident, which may have had an impact on the performance of the vehicle. Insurance representatives did look over the vehicle, as it is now in their possession. However, I do not feel as though they took the time to look into my concerns. There was no warnings on the Dash.

NHTSA ODI 11566220

Unknown- Vehicle left the highway and crashed into a tree in a ravine and then was fully engulfed in flames. Both occupants were DOA after the fire was put out.

NHTSA ODI 11564456

I was driving on the freeway and suddenly my vehicle would not shift into third geer causing the RPM s to go up to 4-5. As I tried to exit the car started shuddering and I was almost hit by multiple cars. I finally was able to exit and stop to park the vehicle. No warning lights came on at anytime. I had it towed to my mechanic and was told that it was the valve body control. My car only has 86k on it and I have taken exceptional care of it performing all maintenace like clockwork. Was told replacement was 8,500.00 for entire part including the housing or 4,500 and use my current housing. My mechanic checked with infinity who said they knew of this issue, but there is no recall and the part is only under warranty for 1 year.

NHTSA ODI 11552512