What 493 owners told NHTSA about the 2014 Hyundai Santa Fe Hybrid Hev

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 30-45 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. AFTER THE VEHICLE STALLED, SEVERAL WARNING INDICATORS ILLUMINATED. THE CONTACT WAS UNSURE OF WHICH ONES ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (JIM PRICE HYUNDAI), BUT THE FAILURE COULD NOT BE DUPLICATED OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD BE IN CONTACT WITH THE DEALER. THE MANUFACTURER OPENED CASE NUMBER: 10142143. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER, SUNTRUP HYUNDAI, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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THERE IS A RECALL ON THE ENGINE FOR 2014 SANTA FE RECALL # 162.. I WAS INFORMED BY HYUNDAI MFG THAT MY CAR NEEDS TO BE INSPECTED RIGHT AWAY. MY ENGINE IS VIBRATING AND THE ENGINE LIGHT CAME ON THREE TIMES. I AM AT RISK AND VERY CONCERNED. THE DEALER DID ABSOLUTELY NOTHING AND ADVISED THAT THERES NO REMEDY. THE MFG HOWEVER IS SAYING THERE''S A REMEDY TO REPLACE THE ENGINE BLOCK. VERY FRUSTRATING DEALING WITH THE DEALER BUT GAVE CAR BACK TO ME. I WOULD LIKE TO GET TO THE BOTTOM OF THIS ENGINE RECALL AND WHAT EXACTLY IS GOING TO BE DONE ABOUT IT. I PRAY THAT I WILL BE SAFE AND MY KIDS.

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I WAS MADE AWARE OF A SAFETY RECALL FOR MY 2014 SANTA FE SPORT. I AM SHOCKED AND CONCERNED THAT THIS RECALL HAS REMAINED UNRESOLVED FOR AS LONG AS IT HAS. I AM ALSO EXTREMELY CONCERNED FOR MY SAFETY. I DRIVE FOR BUSINESS AND HYUNDAI IS PLAYING THE LOTTERY WITH MY LIFE AND OTHERS WHO HAVE NO CHOICE BUT TO DRIVE THESE UNSAFE VEHICLES. WHERE IS HYUNDAI ON A FIX?

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I JUST WANT TO COMPLAIN ABOUT THE DELAY ON THE REMEDY FOR THE RECALL OF THE ENGINE BLOCK. THEY SAID IT WAS GOING TO BE READY IN MAY, IT IS NOW MAY 31ST AND NOTHING HAS HAPPENED. I AM TRUSTING THIS VEHICLE TO DRIVE ME TO WORK THERE AND BACK OVER 60 MILES. I AM ALSO TRUSTING THIS AS A SAFE CAR TO DRIVE MY FAMILY AND FRIENDS IN. THIS ISSUE NEEDS TO BE ADDRESSED ASAP.

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TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING), BUT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT RECEIVED A RECALL NOTICE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL, BUT THE PARTS WERE NOT AVAILABLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED AND STATED THAT THE PARTS FOR THE RECALL WERE NOT YET AVAILABLE. THE CONTACT WAS CONCERNED FOR HIS SAFETY DUE TO HIM DRIVING DAILY FOR HOURS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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I PURCHASED THE CAR IN AUG. 2014 MANUFACTURED IN GA JULY 2014. THE CAR WILL UNPREDICTABLY UPON STARTING UP LACKS POWER IT HAS BEEN IN AND OUT OF THE SHOP WITH NO FIX. IT WILL HARDLY GO UNTIL YOU STOP TURN THE ENGINE OFF THEN RESTART IT AT WHICH POINT IT RESETS AND REGAINS ITS POWER AS BEFORE. I AM CONCERNED THIS IS VERY SIMILAR TO THE RECALLS THAT ARE OCCURRING CURRENTLY WITH THIS CAR BUT THEY STOP RECALLS FOR THE PROBLEM WITH THOSE MADE 2012- MAY 2014, THIS CAR WAS MADE 2 MONTHS LATER AND IS HAVING THE SAME ISSUE AS THOSE DESCRIBED IN THE RECALL FOR BEARING DAMAGE. PLEASE LOOK INTO THIS AS THE PROBLEM DID NOT STOP WITH THE CARS IN MAY 2014. THE DEALERSHIP HAS NO RESOLVE FOR THE ISSUE AND I AM CERTAIN IT IS THE BEARING ISSUE AFTER HAVING REVIEWED THE PROBLEM/RECALL WITH THE CARS MANUFACTURED JUST MONTHS PRIOR AT THE GA FACILITY. IT HAS EXHIBITED THIS PROBLEM MULTIPLE TIMES.

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TAKATA RECALL VERY LOW QUALITY OF MATERIAL USED FOR THE RUBBER HOSE THAT CONNECTS THE COOLANT . MY SANTA FE'S RUBBER HOSE DETERIORATED WHICH CAUSED A LEAK. WITHOUT ANY WARNINGS OR CHANGES IN THE TEMP GAUGE, I DROVE THE CAR NORMALLY UNTIL ONE MORNING I WAS ON THE PARKWAY AND EACH TIME I WOULD ACCELERATE THE ENGINE WOULD HAVE A HARD TIME, IT FELT LIKE I AM DRAGGING. FINALLY GOT TO MY DESTINATION HALF AN HR LATER AND THE ENGINE OVERHEATED. DROVE IT NEXT BLOCK OVER TO A GAS STATION POPPED THE TRUNK OPEN AND THE COOLANT WAS COMPLETELY EMPTY EVEN THOUGH I JUST TOPPED IT OFF FEW DAYS AGO. TURNED OFF MY CAR TO RUN IN AND GET A BOTTLE OF COOLANT. TRIED STARTING THE CAR AND IT STALLED. I WAITED ABOUT AN HR AND A HALF AT THE PARKING LOT SITTING AND WAITING AND IT FINALLY STARTED BACK UP. ELECTRICAL ISSUE: A COUPLE OF DAYS AGO, I WAS DRIVING IN MY 2014 SANTA FE SPORT AND THE RADIO SUDDENLY SHUT OFF THINKING I PRESSED A BUTTON BY ACCIDENT. AFTER A COUPLE OF MINUTES IT TURNED BACK ON. IT WAS RANDOMLY DOING IT UNTIL TWO DAYS AGO IT FINALLY STOPPED WORKING. I MADE AN APPOINTMENT WITH A HYUNDAI SERVICE AGENT. VEHICLE AT 40,000 MILES APPRARENTLY IT IS NOT UNDER WARRANTY (36,000MI) OFCOURSE, FOR THEM TO DIAGNOSE THE PROBLEM THEY CHARGE YOU ABOUT $140 AFTER TAX JUST TO DIAGNOSE IT. HOW MUCH TO FIX THE RADIO? AGENT SAID, "IT WILL BE ABOUT $1700 BUT SINCE THE LEASE IS UP I CAN PUT YOU IN A BRAND NEW TUCSON AND I WILL FIX THE RADIO FREE OF CHARGE AND CREDIT YOU BACK FOR THE DIAGNOSTICS CHARGE". I WALKED OUT OF THE DEALERSHIP. AND AIRBAG LIGHT KEEPS COMING ON PAS SIDE.

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RECALL FOR 2014 HYUNDAI SANTA RE ENGINE STALLING. I CHECKED TO SEE IF MY CAR WAS PART OF THIS RECALL AND IT IS. THE MANUFACTURER DOES NOT HAVE A FIX FOR THE RECALL, WHICH CAN INCREASE THE CHANCE OF A CRASH.

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TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 40 MPH, THE EMISSION CONTROL SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. A CONSIDERABLE AMOUNT OF SMOKE STARTED EMERGING FROM THE EXHAUST PIPE. THE CONTACT CONTINUED DRIVING TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE VEHICLE PRESENTED A TIMING DEFAULT FAILURE AND IT WAS USING FOUR CYLINDERS INSTEAD OF SIX. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED IN MARCH OF 2017. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GASKET WAS FAULTY ON TOP OF THE ENGINE, CAUSING THE LOSS OF ENGINE OIL AND ACCELERATION. THE VEHICLE WAS REPAIRED BY REPLACING THE GASKET AND CHANGING THE OIL FILTER; HOWEVER, THE FAILURE STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. UPDATED 06/23/ 17 *BF *AS THE CONSUMER STATED THE MANUFACTURER FAILED TO PROMPTLY REPAIR THE VEHICLE UNDER RECALL. THE CONSUMER REQUEST TO REIMBURSED FOR THE PURCHASE OF THE VEHICLE. *JS

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TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE STALLED AND ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) HAD EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DEALER ADVISED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 14,000. VIN TOOL CONFIRMS RECALL INCOMPLETE.

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DRIVING IN THE FAR LEFT LANE ON THE INTERSTATE AT ROUGHLY 55 MPH I ATTEMPTED TO AVOID A DRIFTING CAR AS I CORRECTED THE STEERING WHEEL AND ACCELERATOR FAILED TO RESPOND. AS A RESULT I STRUCK A VEHICLE STOPPED ON THE SHOULDER OF THE INTERSTATE. THE AIRBAGS IN THE OTHER VEHICLE DEPLOYED. THE AIRBAGS IN MY VEHICLE DID NOT DEPLOY. THE FRONT END COLLISION WAS BAD ENOUGH THAT THE SUV WAS DECLARED A TOTAL LOSS. THE ADJUSTER ALSO FOUND THAT THE FIREWALL HAD SPLIT AND APPEARED TO BE FAULTY. DUE TO THE AIRBAGS NOT DEPLOYING DURING THE COLLISION I SUFFERED A CONCUSSION AND VARIOUS OTHER INJURIES AS WELL AS LOSS OF HOURS AT WORK, LOSS OF PAY, MEDICAL BILLS AND EXPENSES IN ADDITION TO OWNING MONEY ON MY CAR LOAN AS THE INSURANCE DID NOT COVER THE COST OF THE LOAN.

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WHILE DRIVING HOME, MY VEHICLE BEGAN TO MAKE CLUNKING NOISES, WHILE IN THE PROCESS OF EXITING THE HIGHWAY, FOR SAFETY REASONS, THE CAR CUT OFF ON THE EXIT RAMP. BEFORE ATTEMPTING TO RESTART THE VEHICLE; A PASSERBY SHOUTED THAT THE VEHICLE WAS ON FIRE. UPON EXITING THE VEHICLE THE POLICE WERE ON THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS THEN TOWED TO A LOCAL BODY SHOP TO AWAIT A TOW TO MY PLACE OF RESIDENCE. *TR

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THE HYUNDAI SONATA ENGINES HAVE BEEN RECALLED FOR SAFETY CONCERNS BECAUSE THEY CAN STALL AT ANY TIME. THE SANTA FE SPORTS HAVE THE SAME ENGINES BUT HAVE NOT BEEN RECALLED. MINE DID JUST THIS. LUCKILY I WAS ON A QUIET ROAD WITH NO ONE BEHIND ME.

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WHILE DRIVING THE VEHICLE AROUND TOWN, THE ENGINE SUDDENLY STARTED MAKING A LOUD KNOCKING NOISE. THE MILEAGE WAS AT 63K MILES. WE STOPPED DRIVING IT IMMEDIATELY AND TOOK IT TO THE DEALER WHO SERVICES IT FOR US (MAPLE HILL KALAMAZOO) AND WERE INFORMED THE ENGINE SEIZED. THE FIRST THING THEY DID WAS CHECK THE OIL, WHICH WAS FULL. THEY HAVE DONE ALL OF OUR SERVICE FOR US. THEY SAID THERE IS SOMETHING BANGING AROUND INSIDE THE ENGINE. IN SEARCHING THE INTERNET I FOUND THERE IS A RECALL FOR THE SONATA ENGINE (15V568000). THE ENGINE IN OUR CAR IS THE SAME 4 CYLINDER ENGINE AS IN THE SONATA. THE SERVICE MANAGER AT MAPLE HILL CONTACTED THE HYUNDAI FACTORY REP WHO TOLD HIM TO TAKE THE ENGINE APART AND SEND HIM PICTURES. THE SERVICE MANAGER SAID I DON'T KNOW WHAT THEY ARE GOING TO DO, BUT I THINK THEY WILL WORK WITH YOU.

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PREVIOUSLY REPORTED TO DEALER THAT CAR OFTEN STALLED OR HESITATED WHEN ACCELERATING AFTER A STOP OR VERY SLOW FORWARD MOTION. THIS HAS ENDED UP IN NUMEROUS HESITATIONS AND NEAR ACCIDENTS WHEN ENTERING INTO TRAFFIC. ON FRIDAY, 1/29/16 WHILE EXITING FROM THE 9TH TIER OF A PARKING GARAGE THE HESITATION HAPPENED ON ALL 9 TIERS AS I ROUNDED THE CORNER TO THE NEXT TIER AND BEGAN TO ACCELERATE. I HAVE AN APPOINTMENT AGAIN WITH THE DEALER ON 2/19/16 AND WILL REPORT FURTHER AFTER THAT BUT SUSPECT I WILL GET THE SAME MESSAGE THAT THEY "COULD FIND NOTHING WRONG".

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TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

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THE CAR MAKES A SCRAPING METAL NOISE ONLY WHEN ACCELERATING. SPEED IS NOT A FACTOR. HAPPENS EACH AND EVERYTIME YOU ACCELERATE. HYUNDAI REPLACED THE CRANK POSITION SENSOR WHEEL TWICE. HYUNDAI DOES NOT KNOW WHAT THE PROBLEM IS AND HAVE HAD MY CAR FOR ALMOST 2 MONTHS!

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WHILE DRIVING AT 60 MPH THE VEHICLE LOST RPMS AND THE ABILITY TO ACCELERATE. I PULLED OVER SAFELY TO THE SIDE OF THE ROAD AND CALLED HYUNDAI ROADSIDE ASSISTANCE. ROADSIDE ASSISTANCE COULD NOT VALIDATE MY LOCATION. I ATTEMPTED TO DRIVE TO THE NEXT TOWN BUT RPMS STAYED FROM 1000-2000 AND I WAS UNABLE TO GO OVER 25 MPH.

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EXITED I95 GOING 60MPH AND AS I SLOWED DOWN FOR THE RAMP THE STEERING WHEEL WENT LOOSE. AS I CLIMBED UP THE RAMP THE CAR WOULDN'T ACCELERATE AND FINALLY STOPPED 40 YARDS AFTER THE STEERING WHEEL WENT LOOSE. I HAD NO CONTROL OVER THE SPEED AFTER THE STEERING WHEEL WENT LOOSE SINCE I COULD NOT ACCELERATE. I LEARNED THE ENGINE JUST STOPPED WORKING. BASED ON WHAT I'VE READ THIS HAS HAPPENED TO OTHERS WITH SANTE FES ON THE HIGHWAY SO I WAS LUCKY I HAD JUST GOTTEN OFF THE HIGHWAY. I HAD IT TOWED TO HYUNDAI WHO ADVISED THEY HAD NEVER SEEN THIS BEFORE AND THIS WAS A 'UNIQUE' CASE AND I SHOULD 'FEEL SPECIAL'. NO CAR SHOULD JUST STOP UNLESS THE DRIVER CHOOSES TO STOP. AFTER ALMOST 3 WEEKS I GOT MY CAR BACK (5/11/15). THEY HAD REPLACED THE COMPUTER THAT RUNS THE ENGINE ('BOX ASSY- ENG MODU' & 'ELECTRONIC CONTRO'). MY VEHICLE WAS PURCHASED NEW IN NOV 2014 AND THIS EVENT HAPPENED IN APRIL 2015.

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THIS IS A TRANSMISSION PROBLEM SHIFTING 1-2ND GEAR, AS WE SLOW DOWN TO ENTER OUR GARAGE AND WAIT FOR DOOR TO OPEN, THE CAR LURCHES FORWARD WITH HUGE AMOUNT OF FORCE, ALMOST AS IF WE ARE HIT FROM BEHIND, THEN IT GOES INTO GEAR AND PROCEEDS. HAPPENS ALMOST EVERY DAY NOW. I READ MANY CONSUMER BLOGS SAYING THIS IS AN ISSUE FOR THE SANTA FE MODELS. DEFINITELY A TRANSMISSION ISSUE. *TR

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I PURCHASED A NEW CAR, ON FEB.1, 2014. THE MALFUNCTION LAMP ON THE DASHBOARD WAS LIGHTED UP IN 1 MONTH. MY CAR WAS REPAIRED FROM MY DEALERSHIP SEVERAL TIMES BUT THE PROBLEMS ARE NOT CLEARED YET. AT LAST, THE VERY SERIOUS PROBLEM WAS HAPPENED ON APR. 19. I STEPPED DOWN FULLY ON THE GAS PEDAL ON THE HIGHWAY, BUT MY CAR WAS NOT CHANGED IN SPEED. THE RPM AND SPEED METER WERE NOT CHANGED WHEN I STEPPED ON THE PEDAL PERFECTLY TO THE END. THE STAFF IN SERVICE CENTER SAID THAT THE PROBLEM CAME FROM THE RIGHT AND LEFT SIDE BOLT OF HIGH-PRESSURE PUMP. THE RIGHT HAND SIDE BOLT HAD COME APART AND LEFT HAND SIDE BOLT WAS LOOSE. THEY DIDN'T KNOW THAT WHY THIS PROBLEM WAS HAPPENED. THAT'S MY ALL SERIOUS STORY! *TR

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THE VEHICLE STALLED SO FREQUENTLY, EITHER ON FREE WAY AND LOCAL. *TR

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THE VEHICLE KEPT STALLING ON FREE WAY AND LOCALLY. *TR

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