What 493 owners told NHTSA about the 2014 Hyundai Santa Fe Hybrid Hev

My insurance company said I have an urgent Recall on my vehicle. Recall # 251 ABS fuse replacement. NHTSA# 23V651000. I would like this replaced.

NHTSA ODI 11727699

The start of this journey to Wesley Chapel Hyundai service department were 4 or 5 lights on the dashboard. I can’t remember what day I called to make the appointment-probably a week before the appointment as followed. I made appointment to take my Sante Fe Sport to Wesley Chapel for Monday 02/17/2025. The vehicle was not driven after the multiple lights came on the dashboard. That was their earliest appointment for service. On [XXX] the Santa Fe Sport was towed to Westly Chapel service department because a neighbor came over to tell us that the car lights were blinking. The car was not on. When they lifted the hood on the vehicle there was smoke and the smell of something burnt. They disconnected the battery, and the vehicle was towed by AAA to the Westley Chapel Hyundai. We live in a mobile home and park the car close to the kitchen window. This scared me. What could have been was losing my home to fire. Thankfully it didn’t happen. My question is how does an ABS ASSY go bad under 30,000 miles on a vehicle? And we are being told that some pump went bad first that caused the ABS ASSY to go bad. So also, I question how does a pump go bad under 30,000 miles on a vehicle? Should this ABS ASSY failure been covered under a recall? I have attached the Hyundai of Wesley Chapel invoice. Thank you, [XXX] & [XXX] [XXX] 33541-7345 [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11649385

On [XXX}, the abs module failed. I did not know this until it was diagnosed by Pope Automotive, Lubbock, TX on 9/27/24. They discovered there was a recall 205 related to this issue. They started a case with Hyundai in regard to this: #[XXX]. I was in contact with my case worker who told me to have it towed to a Hyundai dealership. I did and it is currently at Gene Messer Hyundai, Lubbock, TX. Messer diagnosed the vehicle and stated the abs module is not related to the recall, because the recall work was done on 2/25/24 in Alabama. I contacted Messer Service Dept and spoke with Victoria. She stated that perhaps only the fuse was replaced, but not the abs. We need a copy of the invoice from Feb 2022, in order to know. I called Carvana, where I purchased the vehicle on [XXX] (only weeks from when the service was done). I was told it has been too long, they don't have the record. Serra Hyundai Trussville, AL said I'd have to get the information from Carvana, they cannot provide it to me. I called Carvana again today. I spoke with a different person and was told it would take 24-48 hours to send me the copy. On this invoice, we will find the abs module was replaced. There is no logical reason for it to go out in just 2.5 years. Perhaps it was a bad part. I feel it is unfair that I am being held responsible for it's replacement. If the abs module was not replaced as part of the 205 recall, I would expect it replaced. There were several model years included in the recall and hundreds of thousands of vehicles affected. There was also a class action lawsuit. There was a period of time where Hyundai parts were not quality or reliable. This has been a very stressful situation requiring many phone calls and research. It should have been a simple solution - replace the defective abs module at no cost to me. I have been without my vehicle now since [XXX]. It is the only transportation for a family of 4. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11619727

My 2014 Santa Fe was scheduled for a Recall 251 ABS Brake Failure-Fire hazard. NHTSA and Hyundai both advised owners of vehicles associated with this recall to park away from structures and recommended the vehicle not to be driven. Hyundai did not have a solution for roughly 6 months. During that time I kept my vehicle parked and away from structures as recommended for that 251 safety concern. I periodically would start the car and let it run to keep it from failing. I went through an entire winter season waiting for a solution a recall. My car just sat. Extreme weather and susceptible to dirt as it sat outside parked. Finally in May 2024 I was informed that Hyundai had a solution and parts were ready for the 251 recall repair. Well the day I was scheduled to bring my vehicle in to be repaired I went out and attempted to start the vehicle but could not. I tried to jump the battery and it still wouldn’t start so I called the dealer and told them that I couldn’t get the vehicle started. They would not provide a tow so I rescheduled the appointment and I called a tow service the next day. Tow came and checked the battery. The battery was fine. They jumped the battery and the vehicle turned on. the vehicle to a local dealer and they repaired the recalls. The vehicle was driven to the dealer that week. My vehicle’s recalls were completed and I picked up the car a week later. All of a sudden when I went to start the car it would not turn over. I stalled in the lane of travel and avoided a collision. I called a private tow again, towed to the same dealer that did the recall. Engine light came on and they were able to determine that the crank position sensor failed as to the reason for stalling and intermittent starting. $600 later they repaired it. I left and the next day my car wouldn’t start again. I associated this with the 251 recall and wear as it sat dormant for too many months. Hyundai refused to provide Goodwill or reimbursement for the crankshaft repair.

NHTSA ODI 11595624

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11594822

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11588933

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 45 MPH on a highway exit ramp, she depressed the brake pedal and the "ABS" and check engine warning lights illuminated. The vehicle was not slowing and was vibrating while depressing the brake pedal. The contact stated that the brake pedal was very soft while being depressed and the vehicle was stalling. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and replaced the brake seals and other unknown brake parts. The vehicle was repaired. The contact stated that the brake failure reoccurred along with the engine stalling. The contact drove the vehicle to a dealer and was informed that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 92,000. Parts distribution disconnect.

NHTSA ODI 11587186

1) What component or system failed or malfunctioned, and is it available for inspection upon request? I tried to park in the parking space next to it by making a slight right turn. As soon as I stepped on the brake to park, the car began to rush forward. I noticed again and again that my foot was slamming on the brakes, but the car didn't stop. My car went over the ledge between the parking lot and the store, slammed into the pillar of the building on the left, smashed all the glass in the dance studio, and hit the wall on the right before coming to a stop. It took six seconds from rushing forward to into the store. 2) How was your safety or the safety of others put at risk? I must have been severe injured if the car didn't stop by hitting a right-side wall of the store. And if there were people, I was not able to avoid casualites. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? No, the car was towed and reviewd by car insurance. Car insurance informed that th e car will be total loss. No information about reproducing the issue 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, that was suddenly occured 6) Request: I want NHTSA to investigate my car of sudden unintended acceleration. I would like to get EDR, X-ray of PCB board of electrical central unit(a.k.a ECU) managing brake and accelerator and car manufacturer's reliability sign-off report of the ECU board. I have a security footage taking the accident moment. I failed to upload the video. If you want, please let me know. Will send the video file with NHTSA.

NHTSA ODI 11583949

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11582666

CUSTOMER COMPLAINT OF ERRATIC GAUGE OPERATION AND MULTIPLE WARNING LIGHTS. CODE SCAN REVEALED MULTIPLE CODES STORED IN ABS FOR SPEED SENSOR INPUT. DATA LIST SHOWED VEHICLE SPEED SPIKING ON MUPLTIPLE WHEELS THEN UNIT STOPPED COMMUNICTING WITH SCAN TOOL. UNPLUGGED ABS CONTROL UNIT TO CHECK FOR POWER AND GROUND AND FOUND BRAKE FLUID AND BURNED CONNECTOR. RECALL HAS NOT BEEN EXPANDED TO THIS VIN YET BUT SHOULD BE.

NHTSA ODI 11581649

I received a letter 6 months ago advising me to park my car outside and away from buildings because the car could catch fire even when not running. I've had to get permission from my HOA every month to park in the parking lot. I call the dealership every month to see if there has been a solution. Sometimes I have to drive my grandchildren and two of them are in car seats. Sometimes I have to drive my dogs and they are restrained in safety harnesses. I am afraid to drive with them because I'm not sure I'd be able to get them out in time if there was a fire. I called Hyundai customer service and they told me to ask my dealership for a loaner car. when I did, they said they would call me back. They did not. I have an upcoming road trip at the end of this month and I'm afraid I will have to cancel because of this safety issue. I feel that Hyundai is taking much too long to come up with a resolution and they are putting me and my family, my grandchildren, and my dogs at risk, not to mention the inconvenience and the worry.

NHTSA ODI 11581048

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11576797

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11576172

Hyundai Campaign 251 ABS Module may leak hydraulic fluid, internally, and could cause a fire while driving, or parked. Hyundai has known about this problem since, at least, August 2023. The recall paperwork says this leak may cause a fire in the engine compartment while parked, or driving. What is taking Hyundai so long to correct this safety issue? I can't park my car in the garage because it may start a fire and cause damage to my home. I'm concerned about driving it because it may start burning while I'm on the highway. If the ABS stops working it may result in the brakes not working properly. Is there anything the NHTSA can do to encourage Hyundai to find a resolution.

NHTSA ODI 11575319

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, the Hill Descent control warning light, and the traction control warning light were illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

NHTSA ODI 11574670

The contact owns a 2014 Hyundai Santa Fe. The contact stated that the ABS warning light, the steering warning light, and the Hill Descent control warning light were illuminated. The contact stated while driving 45 MPH, another vehicle in the left turn lane was intruding into his lane. The contact stated that he slightly swerved to the right; however, the wheels locked up, and the vehicle skidded before it came to a stop, nearly causing a crash. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) which he related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11574678

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11573350

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11572139

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11571380

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567301

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11564601

The contact owns a 2014 Hyundai Santa Fe. The contact stated driving 20 MPH, the ABS and the traction control warning lights illuminated. Additionally, the message "Blind Spot Detection Cancelled" was displayed. The contact stated that the failure persisted, and the warning lights flickered while driving in the rain on one occasion. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer, and a second dealer, Hyundai of Wesley Chapel (27000 Wesley Chapel Blvd, Wesley Chapel, FL 33544) and a third dealer were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

NHTSA ODI 11557018

On June2 2023 I was driving on I75 north to Wesley chapel, Pasco exit ramp 273 I and granddaughter were left on highway no Emergency lights nothing. My SUV just shut down just no warning no lights no noise huge smell of chemical burn when my daughter and the road ranger arrived they notice the bad smell at engine like chemical very bad. There was ni emergency lights, rpms were not working i notice ut dropped down, a tractor trailer wad seconds inches on my suv. I did a sudden sharp turn steering column so I can get the SUV to glide into the triangular Divider with the exit was for me to get off so we were stuck I 75 north in between pasco exit to 73 that's where my SUV broke down. No Warning nothing now which is November 2023 my car still not running I had a recall dates but I became ill now ill Now I have to find out I can get my car fixed. When I purchase the car several months later I noticed the Abs lights were on but ABS breaks the slope and the traction all those lights go on emergency break light goes on while i drive but that did not happen during the time that I was driving on the i75 north highway. I had my granddaughter who was 9 years old at the time. We could have been hit. Suv was locked down And said goodbye it was like someone controlling my suv. SUV was zzz like gliding I have a full tank of gas. I had to tow it after waiting 8 hours no lights on suv but I also tried to have the battery tested or started it'll start but the key fob will not work. Its confused. I'm very very upset I paid off my suv, had one recall after I bought and now again. This time SUV died no warning nothing I feel courtesy Hyundai should tow my suv, recall check, courtesy check and my two key fobs. This I should not have to feel UNSAFE in my suv always wondering will this happen again and will I be a fatal driver hoping I don't have any of my grandchildren nor my adult kids or any human being.

NHTSA ODI 11556150

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, there was a fuel odor entering the vehicle. The contact stated she drove the vehicle to the shoulder of the road and exited the vehicle. The contact stated she noticed a leak under the hood on the passenger side of the vehicle. The contact stated she restarted the vehicle and the vehicle caught fire. The contact stated that a neighbor used a garden hose to extinguish the fire. A police or fire report was not filed. The vehicle was towed to the dealer where it was diagnosed with a failed fuel line that needed to be replaced. The vehicle was repaired. The contact then received a call from the dealer to inform her that the vehicle was still leaking fuel. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 154,000.

NHTSA ODI 11554048

I was driving down the interstate at the speed limit of 60mph, traffic slowed down then totally stopped. I was at a safe distance to stop, i began tapping on the brakes and i had no brakes. the brake pedal was hard no give in the pedal which caused me to rear end a stopped vehicle doing 60 MPH with me and my son in the vehicle. We went by ambulance to go to the emergency room. The car was declared a total loss by AAA. This happened on September 19th 2023. My safety and my son along with everyone driving on the interstate was at risk because of total brake failure. There were no warning lights present or malfunction indicator lights warnings at all. My son and I, are lucky to be alive.

NHTSA ODI 11553264