What 958 owners told NHTSA about the 2014 Honda Accord Plug In Hybrid

LOSS OF STEERING CONTROL! 11 May 2017, driving highway 5 to LA, speed control on at 72 MPH. Suddenly car veered to the left, all over both lanes. I was unable to get the car to drive straight. The car continued to swerve left then into the right lane causing it to spin backwards off the highway and into the dirt. I still was unable to stop the car as it continued to roll over. I was upside down and trapped inside the car. COMPLAINT WAS FILED IN 2017.

NHTSA ODI 11461279

I am experiencing electric power steering loss on my 2014 Honda Accord LX. Every time I make a sharp turn to pull into a parking space the electric power steering cuts out. And then comes back on when I stop turning the steering wheel. This happened to me about 3 or 4 times with the last incident happening to me today. Now a check engine light is illuminated. There were no lamps illuminated prior to this. When the steering cuts out I can't control the car as the steering is frozen and it is too hard to turn the steering wheel and can easily cause an accident. I am going to bring it to the dealer ASAP.

NHTSA ODI 11460925

The contact owns a 2014 Honda Accord. The contact stated that while their family member was driving at 20 mph and attempting to make a left turn when the vehicle suddenly began to pull to the left independently. The driver ended up making a U-turn due to the failure and was on the other side of the road when the vehicle crashed into a tree. The air bag did not deploy. A police report was filed. The vehicle was towed, however, they were still waiting on the status of the vehicle's condition. The driver sustained bruising to chest area and medical attention was needed. The contact stated that they believed their issue related to NHTSA Investigation EA21001. The contact had not spoken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 15, 000.

NHTSA ODI 11460722

Driving home from work on an icy road, the Steering Failed. The Car would not turn left or right, I was on a highway, driving at 55 mph and had to stop the car. The dashboard lit with a Steering Fault indicator, After the failure. My safety was greatly endangered by the sudden failure, with no steering control I have had the entire steering rack replaced by my local repair shop. The selling dealer was not interested in any concessions to me, nor any admission of an existing service bulletin. I have the failed steering rack in my possession

NHTSA ODI 11455000

The EPS system has an issue that caused my car to stop on the highway. I was able to move to the side of the road but the car was jerking back and forth. The engine light and tire pressure sensor also infighter.

NHTSA ODI 11454334

The power steering stops working while driving and steering becomes very difficult. The power steering warning light also goes on. Honda Repair in San Rafael has had my car 3 times for repair, and they also replaced the power steering at no charge. Unfortunately, the problem persists. As far as I know, Honda has not been able to reproduce the problem. It happens after at least 30 minutes of driving. When I stop the car and turn it off the problem clears. 1/23/22 was the last time it happened to me. The car is with Honda Repair now.

NHTSA ODI 11448902

My car exhibited the identical problem described in TSB# 10152446. When I reported it to Honda, they said my vehicle doesn't qualify because the VIN # does not fall within the range of vehicles covered. This is a very obscure, specific and costly failure/repair. The fact that other identical vehicles (Make, year, and specific model) are covered suggests to me that the method used to determine which cars to cover was in error. What do I need to do to have this investigated?

NHTSA ODI 11446605

Electric power steering light came on just after vehicle startup. Steering was very difficult. When I attempted to turn the wheel, it shook and vibrated regardless of whether I was stopped or moving. Felt dangerous to drive because of the lack of control. In an attempt to resolve the issue, I stopped and started the vehicle several times, and the problem seemed to resolve after the 4 6th or 7th restart. I was then able to drive with no further incidents over a 25 miles drive with many turns. Now the next morning the warning light is back on, and the steering is once again very difficult and shaky. I've attempted dozens of stops and restarts, with rest periods between, but no luck in getting the power steering to work again.

NHTSA ODI 11444101

On 11/18/2021 afternoon, once I turned on the engine, the steering was so tight and did not move at all. After that, the EPS yellow light indicator was appeared, so I turned off the engine and turned on again. However, the same symptoms appeared again, so I called the tow and dropped off my car at the body shop. After the body shop diagnosed my car, they said it might happen because of the software error and recommend to bring the car to the dealer since the malfunction issue is related with the software. So, I called the tow again and the towing company dropped my car at dealer on Sat. (11/20/2021). I went to dealer service center on Monday (11/22/2021) and the technician diagnosed that this was related to electronic power steering computer system (because the computer is so bad) not related to with the software of the driveshaft recall service (we got driveshaft recall service from this dealer a month ago) Since the steering is the main part of the driving, if it's malfunctioned, it will lead the serious injuries to drivers, passengers, and other drivers. This problem diagnosed by the dealer service center technician. No, it was not inspected by the manufacturer, police, insurance or other, but I called American Honda and explained about the issue. However, they just said because it's out of warranty, they can't pay the service. The car has been only 6 years and I never ever heard from other nor had have experience that the steering was not move because of the bad EPS computer system. There is no warning symptoms or message. It just appeared without waring on 11/18/2021 afternoon. (the car work properly in the same day of the morning). Because this problem is not made or cause by the driver, it is seriously unfair to pay the repair fee by the customer. Because America Honda used the malfunctioned computer part, they must pay the repair fee regardless warranty period. Please see attached for the detailed information.

NHTSA ODI 11442713

On 11/18/2021 afternoon, once I turned on the engine, the steering was so tight and did not move at all. After that, the EPS yellow light indicator was appeared, so I turned off the engine and turned on again. However, the same symptoms appeared again, so I called the tow and dropped off my car at the body shop. After the body shop diagnosed my car, they said it might happen because of the software error and recommend to bring the car to the dealer since the malfunction issue is related with the software. So, I called the tow again and the towing company dropped my car at dealer on Sat. (11/20/2021). I went to dealer service center on Monday (11/22/2021) and the technician diagnosed that this was related to electronic power steering computer system (because the computer is so bad) not related to with the software of the driveshaft recall service (we got driveshaft recall service from this dealer a month ago) Since the steering is the main part of the driving, if it's malfunctioned, it will lead the serious injuries to drivers, passengers, and other drivers. This problem diagnosed by the dealer service center technician. No, it was not inspected by the manufacturer, police, insurance or other, but I called American Honda and explained about the issue. However, they just said because it's out of warranty, they can't pay the service. The car has been only 6 years and I never ever heard from other nor had have experience that the steering was not move because of the bad EPS computer system. There is no warning symptoms or message. It just appeared without waring on 11/18/2021 afternoon. (the car work properly in the same day of the morning). Because this problem is not made or cause by the driver, it is seriously unfair to pay the repair fee by the customer. Because America Honda used the malfunctioned computer part, they must pay the repair fee regardless warranty period. The report is pending and will be available by end of this Wed.

NHTSA ODI 11441380

While driving on freeway at 65 miles an hour power steering went out for a few seconds and cause me to veer out of lane. Luckily no one was in the lane next to me. Several time when pulling into parking space and making a sharp right or left turn the steering will have the same issue. The car has not been taken to a dealer and no warning lights or other symptoms appear prior to the failure. The issue on the freeway was the week of 11/15/2021. The other issue has been happening for several months. This is a very serious safety issue and could result in death of me or my children and grandchildren. i am very hesitant to drive this car on the freeway which is very inconvenient.

NHTSA ODI 11441374

Starter not working all the time. Will not start engine. Constantly doing oil changes. Battery replacements too often. Won’t start.

NHTSA ODI 11439571

The contact owns a 2014 Honda Accord. The contact stated that while driving at various speeds, the steering wheel locked up. While reversing and starting the vehicle, the steering wheel failed to operate as needed. There was unknown warning light illuminated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11437651

Total loss of steering control which happened suddenly without warning. Traveling at 70 MPH on US 75 20 miles south of Naples Florida. Car suddenly steered hard right. Unable to control steering. Collided with guard rail, then car turned hard left, crossed 3 lanes of interstate and came to stop in grass median. Turned off engine, turned it back on, then car was able to steer normally. It was lucky that there were no cars around me at the time. Accident happened at 12:30 PM 10/11/21. There were 2 people in car. Passenger side airbags deployed. Neck soft tissue injury to one person. Travelers insurance unable to arrange towing in timely fashion, so I pried the right rear fender away from the tire, with a Jack handle. Drove slowly to Honda in Naples, FL. They sent me to Supreme Auto Collision in Naples, where the car is located now. They have asked Honda to inspect it.

NHTSA ODI 11436350

Momentary loss of power steering while maneuvering out of parking space. Jerking, power steering goes in and out. It's happened a handful of times recently. No service lights. It's difficult for me to understand problem and if, at some point, it may occurs at higher speeds. I don't want to take car to dealer because I can't preproduce problem.

NHTSA ODI 11431243

When I turned the car there were no alarming lights. I reversed out my driveway, but once in the street I realized I could not turn my steering wheel. This is when several of the dashboard lights illuminated. The following lights illuminated: engine, power steering, and ABS. I drove back into my drive way and placed the car in park. After about one minute in park the car turned off on its own. This put my safety at risk because this was at peak morning traffic and if I cannot steer to drive off after I reverse into traffic it can be severely dangerous. The vehicle has not been inspected. There were no precursors to this issue. It drove fine the day before.

NHTSA ODI 11426807

The steering is tight on the sharper turns such as parking and reversing the car. The steering wheel seems to be jammed and requires force to turn it. I bought the vehicle from the Honda dealer in 2017 and it has only 40,000 miles on it.

NHTSA ODI 11426377

Electric power steering keeps going out randomly. Sometimes for days sometimes I can restart it. Already had it into Honda they said they fixed a broken harness wire; tried charging me $900 for that I got it reduced to $600. Still having power steering issues. It some kind of electrical problem I think. Really dangerous to drive. Also not as random to have the fcw/ldw system go out.

NHTSA ODI 11421236

UNKNOWN

NHTSA ODI 11420952

In November 2019 I was involved in and accident because the steering failed. The air bag also broke my neck. The person that I hit was also injured. No one ever inspected the car. My Insurance Company told my lender that it is still impounded.

NHTSA ODI 11419295

Driving on expressway steering in my vehicle stop functioning, my car veered into a guard rail, almost causing myself and my passenger to lose our lives. We a suffering from severe pain and injuries.

NHTSA ODI 11418148

After driving 180 miles on the highway at approximately 65-70 mph going downhill, the steering wheel started to shake violently side to side without any warning. We did not hit anything. It only lasted a few seconds. The car did not go out of the lane, but it was very frightening for myself, and my wife in the front passenger seat. The Honda Dealer checked the car and could not duplicate the problem, or find a Digital Trouble Code. We have never had any problem with this car prior to this instance.

NHTSA ODI 11417815

I've been to Honda twice to get an alignment in 1 month, but for some reason it seems that the car continues to pull to the right. A few days ago I came across and article mentioning issues with Honda steering wheels, so I'm wondering if my car has the same issue.

NHTSA ODI 11417570

The contact owns a 2014 Honda Accord. The contact stated while driving 30 mph, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle and the steering functionality returned. There was no warning light illuminated. The vehicle was towed to Apple Honda (1375 County Rd 58, Riverhead, NY 11901 (631) 727-0555) where it was diagnosed with needing the power steering rack to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 56,000.

NHTSA ODI 11417505

THE STEERING HAS COMPLETELY FAILED

NHTSA ODI 11416686