What 958 owners told NHTSA about the 2014 Honda Accord Plug In Hybrid

[XXX] son was driving vehicle outside of city limits. Had come to a 4 way stop sign and proceeded to make a left hand turn towards town. After turning and accelerating vehicle made a loud noise and immediately began coasting to a stop. Son pulled over thinking something with the transmission as the motor is running fine. The car is "free rolling" while in park and will only make a "clunking/knocking" noise when put into gear. Used insurance to have vehicle towed the 14.8 miles home after being stuck on the highway for an hour. Today after internet searching found #20V769 regarding issue with broken driveshaft due to poor coatings from factory. Lack of coatings cause a premature failure due to rust build up, which is accelerated by road salt use. This bulletin covers several states that are in the "ice belt" of the US where they use road salt to treat the roads. Neighboring States of Iowa and Minnesota are both on the list, but not South Dakota. This vehicle has been registered in SD it's entire life(which explains why no previous owners received the bulletin). We live 15 min from both Minnesota and Iowa and having lived here for 42 years I know that we use salt to treat our roads. Please update the bulletin to include South Dakota as this needs to be covered under a safety recall due to identical situations causing premature failure. **Reached out to Honda Motorcars and received a case number as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11652088

The contact owns a 2014 Honda Accord. The contact stated while driving from a complete stop and making a right turn, the vehicle lost power and started rolling. The vehicle was able to reverse 100 ft. and to push the vehicle 20ft. into a nearby parking lot. The contact inspected the vehicle and noticed that the front passenger's side CV axle was fractured. The vehicle was towed to the dealer, where it was diagnosed that the front passenger's side CV axle was fractured and could not be separated from the knuckle. The dealer applied excessive heat to separate the CV axle from the knuckle to replace the drive shaft; however, the part could not be separated. The vehicle was not repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 20V769000 (Power Train), which the dealer related to the failure. The manufacturer was notified of the failure and informed the contact that the notice of NHTSA Campaign Number: 20V769000 (Power Train) was previously sent; however, the contact had not received the recall notification. The contact was concerned that the absence of a recall almost caused the contact and his family members to be involved in a crash and to be injured. The vehicle had not been repaired. The failure mileage was 186,753.

NHTSA ODI 11650226

The contact owns a 2014 Honda Accord. The contact stated that while attempting to operate the vehicle, the vehicle failed to move forward or reverse. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 20V769000 (Power Train); however, since the vehicle was not diagnosed, it was not known if the failure was related to the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11617886

After a cold start, when trying to accelerate to merge onto street the engine dies. Also sometimes engine or transmission jerks when speeding up or slowing down after letting off of gas or brakes.

NHTSA ODI 11611359

In 2020, there was a recall (#20V769) on the driveshaft of the 2014 Honda Accord. The car was in the Midwest for 4 years, so I was concerned that the issue with corrosion could directly impact the vehicle due to weather conditions. I went to have the recall serviced, but still noticed the car to be sluggish upon shifting in to gear. I reported the concern to the Honda dealer to see if it was repaired correctly and to understand why it took time for the car to "switch" in to gear. After review, they said nothing was wrong with the car. I continued to have these issues, however every time I went to the Honda service team to get an oil repair the diagnosis report did not show any issues with the transmission. There was a recommendation to get the transmission oil changed, which I did in March 2023. The car will still sluggish after this service. On July 25, 2024 the cars transmission/ drive power disengaged in the middle of a busy road. The car came to a complete stop while moving. The gear shaft failed to engage with the transmission. Prior to this no transmission warning had ever triggered, nor reported by Honda's diagnosis reports. I again stated my concern that the driver shaft may not have been repaired correctly to Honda. They instead faulted that the wrong transmission fluid caused " Transmission is burnt up causing issue of not moving. Tech found transmission has wrong fluid installed which caused internal wear and failure of transmission parts." This statement is false. The car stopped on July 25. In an effort to problem solve the transmission fluid was drained and the incorrect fluid was used, but that was after the car was not shifting, so if the transmission was in fact burnt from the wrong fluid it was a result of the service in 2023. However, that is not the cause of the issue. I believe that failure to repair the drive shaft correct resulted in effects on the transmission that were either intentionally omitted or were not discovered.

NHTSA ODI 11606335

Mechanic noted that drive shafts were corroded and unsafe and they were replaced. This appears to be the same issue as NHTSA RECALL NUMBER:20V-769, however, my VIN was not covered under this. I think this issue affects more than the accords with CVT transmissions in recall 20V-769. I bought this car and live in MA.

NHTSA ODI 11596560

I got the transmission problem in my car. When I was in traffic, and try to accelerate, the car started jerking multiple times. This car suddenly jumps/jerks when I try to accelerate in the slope.

NHTSA ODI 11543588

Driver side driveshaft broke - vehicle towed and driveshaft replaced. There is a recall for this (20V769000) but Honda customer service says it does not apply to my VIN.

NHTSA ODI 11539788

The contact owns a 2014 Honda Accord. The contact received notification of NHTSA Campaign Number: 20V769000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, the contact heard and abnormal sound underneath the vehicle. The vehicle then lost motive power. The contact stated that the shift lever was not responding. There was no warning light illuminated. The contact had the vehicle towed to an independent mechanic. The contact stated that the dealer was unable to service the vehicle for more than five days. The vehicle had not been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000. Parts distribution disconnect.

NHTSA ODI 11538491

2014 Honda Accord Hybrid. Hybrid engine fuse block exploded /burned

NHTSA ODI 11536532

I was driving on a highway at around 75 mph when I suddenly lost power. I could hear the engine running but there was no power in the wheel. I could feel that the vehicle was decelerating so in panic I activated the emergency light and immediately stopped the vehicle on the side of the road. Even when the vehicle was idle for some time, I could hear the engine running but there was no power on the wheel, so I think the issue is with transmission. The vehicle is not movable but if you guys are willing to visit me, it is available for inspection. This issue put my safety as well as the safety of others at risk as it suddenly lost power in an expressway. If I hadn't realized the deceleration sooner, I would have been in a bad rear-end accident with other vehicle. I will be taking my vehicle to a Honda dealership soon for diagnosis. No, the vehicle has not been inspected by any of the mentioned parties. As far as I know, there were no warning lights, messages, or symptoms of the problem prior to the failure.

NHTSA ODI 11535386

Had a call from Honda to check drive axle for corrosion. I took the car in. They said they were ok. I had some work done yesterday and my mechanic is very concerned about my axles saying they were badly rusted out. Looked almost completely corroded and I should do something about them. I'm not sure what to do as I have been to Honda for other reasons just recently and they did not say anything about that in their usual reports they give when you show up there so I figured to talk about it here to see if I could get some help. I only have pictures of them and they look very bad.

NHTSA ODI 11528439

The EPS on my 2014 Honda Accord EX-L did not perform its primary functions. Such as steering. The steering wheel became very difficult to move. The wheel was extremely stiff and vibrated at the slightest attempt to turn in either direction. I am grateful this did not happen while I was driving on the road.

NHTSA ODI 11519536

The contact owns a 2014 Honda Accord. The contact stated while his father shifted the gear from park to drive, the vehicle accelerated at extreme speed without any warning, causing the vehicle to crash into the curb and two other vehicles, causing front-ended damages to the vehicle. The air bags deployed. The contact’s father was not injured but the passenger was injured and sought medical attention. No one else was injured. The contact was unsure if a police report was filed. The vehicle was deemed a total loss. The manufacturer was not contacted. The failure mileage was unknown. The consumer was requesting assistance with obtaining footage of the accident from Wells Fargo.

NHTSA ODI 11493080

The contact owns a 2014 Honda Accord. The contact stated that while driving at approximately 60 mph, the drive shaft fractured. The vehicle was towed to contact residence. The local dealer was contacted. The vehicle was diagnosed or repaired. The manufacturer was contacted but they provided no additional assistance. The approximate failure mileage was 80,000. The contact stated the failure was related to NHTSA Campaign Number 20V769000 ( Power Train).

NHTSA ODI 11478545

I have a issues that when I’m at a stop light and then I start pressing the pedal to accelerate, the vehicle don’t moved or don’t respond on time. I have to press the pedal several times for the transmission to respond

NHTSA ODI 11478121

The contact owns a 2014 Honda Accord Hybrid. The contact stated that while his wife was driving at undisclosed speeds, the drive shaft fractured. There were no warning lights illuminated. The vehicle was towed to the residence. The vehicle was next towed to the local dealer and the contact was informed that the driveshaft needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 160,000. The consumer stated that the front right driveshaft was replaced by the dealer at the owner's expense.

NHTSA ODI 11477104

Car does not start on the first attempt. Starter does not crank. It makes a click sound. Need to try upto 5 times until it cranks and starts the engine. Took the car to a mechanic and diagnosed a bad starter that needs replacement. I'm disappointed that the starter failed at only 58000 miles.

NHTSA ODI 11467936

My son was driving and the car just shut down. When he tried to start the car it would not move no matter what gear you put it in ex. Drive,reverse. No warning lights came on. Had it towed to a Honda dealership and the said it was the transmission. I have not had any problems prior to this either.

NHTSA ODI 11461857

My daughter was backing my car into the garage when the car started to roll forward, hitting my other car, I asked if she put it in drive and she told me no. I asked her to place the emergency brake on. I then pushed the car into the garage. I asked a mechanic to come look at the car, in my garage, he told me the axle had broke. I asked him if has ever seen this and he said it was very unusual. He also told me it looks as if has rusted in the spot that broke. I looked on the internet and noticed a recall on Honda accord axles rusting, do to not being rust proofed and the he salt in the Midwest region causing the axle to rust. The component was front axle. Hit another car Not sure if the problem has been reproduced The component has not been inspected by the following. (vehicle or component been inspected by the manufacturer, police, insurance representatives) It has been inspected by a mechanic. No warning lamps or messages.

NHTSA ODI 11458325

The front axles of my front wheel drive car are rusting. The NHTSA has issued a safety recall for this problem (Recall Number 20V-769, MFR Campaign ID: W9F, Campaign Description: 2013-2015 Accord Driveshaft Inspection Safety Recall, Recall Date: 12/18/2020). Honda issued a service bulletin (#20-125), however my VIN number is not included in this recall. This is a dangerous situation if one of the axles were to fail at a high speed (I drive about 100 highway miles per day, M-F). I filed a request with Honda to include pay for the repair to my car, but today (2/2/22) they declined my request because the VIN number is not included in the safety recall. I have pictures of the rust on each axle and have a certified Honda mechanic's report (from the Honda dealership where I bought the car) that recommends both front axles be replaced due to this problem

NHTSA ODI 11450032

Driving down road and engine started to shake going from 0 to driving speed. while driving heard/felt a big shake and car was no longer able to drive car forward. when it came to a stop. i tried all gears but non would respond. i was luck enough to be on a 2 lane street instead of a highway.

NHTSA ODI 11426676

RECEIVED A RECALL NOTICE FROM HONDA FOR THE DRIVESHAFTS PREMATURE FAILURE ON THE 2014 ACCORD MODELS. THIS FAILURE IS RELATED TO PREMATURE CORROSION OF THE DRIVESHAFTS. THEN WE RECEIVED NOTICE THAT THE VEHICLE RECALL WAS CANCELED BECAUSE " WE DON'T LIVE IN A SNOW AREA AND THAT NO CORROSION SHOULD HAVE OCCURRED. THIS IS NEBRASKA! PLENTY OF SALT AND SNOW! AND WHEN THE VEHICLE WAS IN FOR REGULAR SERVICE IN JULY, THE MECHANIC SHOWED ME THE AXLES AND "STRONGLY ADVISED A REPLACEMENT" EVEN BEFORE WE HAD RECEIVED ANY RECALLS FROM THE MANUFACTURER. I REACHED OUT TO THE LOCAL HONDA DEALER AND THEY STATED THAT THERE WAS A RECALL FOR DRIVESHAFTS AND PROVIDE ME WITH THE RECALL WEBSITE. SO I SUBMITTED THE REQUIRED INFORMATION TO THE HONDA RECALL WEB SITE.THIS INCLUDED THE SERVICE INFORMATION, APPROPRIATE INVOICES AND THE ORIGINAL RECALL SHEET. 6 WEEKS LATER, HONDA CUSTOMER SERVICE CALLED ME AND STATED THERE WOULD NOT BE ANY REIMBURSEMENT FOR THE REPLACEMENT OF THE DEFECTIVE DRIVE SHAFTS. THEY BASED THEIR DECISION ON THE ASSUMPTION THAT NEBRASKA WAS NOT A SNOW STATE NOR WOULD CORROSION BE A FACTOR.GIVEN THE NUMBER O F HONDA'S ON THE STREETS IN NEBRASKA, I JUST CAN'T BELIEVE MY VEHICLE IS THE ONLY ONE WITH DEFECTIVE DRIVESHAFTS. I HAVE THE BILL AND THE FIRST HAND LOOK AT THE DEFECTS TO PROVE DIFFERENTLY. I BELIEVE HONDA SHOULD EXPAND THE RECALL TO INCLUDE NEBRASKA AND THIS IS A SERIOUS SAFETY ISSUE.

NHTSA ODI 11415267

I WAS DRIVING ON THE HIGHWAY AND MYAUTOMARIC TRANSMISSION COMPLETELY FAILED ON ME. I HEARD A LOUD NOISE AND THE CAR CAME OUT OF GEAR, AND I WAS FORCED TO PULL OFF TO THE SHOULDER AND GET A TOW. I HAVE MAINTAINED MY CAR EXTREMELY WELL SINCE I PURCHASED IT NEW, AND AT 90K MILES I'M APPALLED THAT THE TRANSMISSION WOULD FAIL. IM BEING TOLD IT WILL COST $6000 TO REPLACE. THIS WILL BE THE LAST HONDA I BUY.

NHTSA ODI 11406068

TL* THE CONTACT OWNS A 2014 HONDA ACCORD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V769000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAMAN HONDA (7000 CORAL WAY, MIAMI, FL 33155, (833) 869-6068) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11404625