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What 1,415 owners told NHTSA about the 2014 Ford Fusion

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,415)Crash / fire / injury (71)Steering (342)Transmission & drivetrain (252)Engine (214)Electrical system (173)Brakes (122)Fuel system (86)Seat belts (84)Body & structure (78)Latches & locks (51)Airbags (46)

84 of 1,415 complaints match · Seat belts · clear filters · page 2 of 4

Sep 6, 2018Seat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V857000 (SEAT BELTS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2017. THE CONTACT SPOKE WITH EARNHARDT FORD (7300 WEST ORCHID LANE, CHANDLER, ARIZONA 85226, (480) 893-0000) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR

NHTSA ODI 11127894

Aug 27, 2018Seat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AND OR RELEASE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KOONS STERLING FORD, 46869 HARRY BYRD HWY, STERLING, VA 20164, (703) 430-7700) WHERE IT WAS DIAGNOSED THAT THE PRETENSIONER CABLE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. ADDITIONALLY, THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RELEASE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COWLES PARKWAY FORD, 13779 NOBLEWOOD PLZ, WOODBRIDGE, VA 22193, (703) 986-5500) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT RETRACTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,749.*DT*JB

NHTSA ODI 11122817

Aug 13, 2018SteeringTransmission & drivetrainSeat beltsLatches & locks

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REMEDY AND PART WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO REPAIR THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER (TOM HOLZER FORD, 39300 W 10 MILE RD, FARMINGTON HILLS, MI 48335) WAS CONTACTED AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS WAITING FOR THE PART FROM THE MANUFACTURER. IN THE INTERIM, THE DEALER STATED THAT THEY WOULD SERVICE THE VEHICLE PER NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING), 16V875000 (SEAT BELTS), AND 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN).

NHTSA ODI 11119702

Jul 19, 2018Seat belts

THE RECALL WAS ISSUED IN 2016, IT'S BEEN ALMOST TWO YEARS AND I HAVE RECEIVED NO DOCUMENTATION FROM FORD ABOUT THIS RECALL. I NOW HAVE A RECALL ON THE STEERING WHEEL THAT INCREASES THE LIKELIHOOD OF A CRASH COMBINED WITH SEATBELTS THAT MIGHT NOT ADEQUATELY RESTRAIN ME AND/OR PASSENGER IN THE CRASH. SOUNDS LIKE A PRETTY AWFUL COMBO. THE RECALL STATES THAT NO FIX IS YET AVAILABLE, BUT IT HAS BEEN ALMOST 2 YEARS. RECALL NUMBER IS 16S42

NHTSA ODI 11112502

Jun 11, 2018Seat belts

I WAS MADE AWARE OF A RECALL INVOLVING THE SEATBELTS ON MY 2014 FORD FUSION BACK IN 2016. I'VE INQUIRED MULTIPLE TIMES ABOUT HAVING IT FIXED AND EACH TIME FORD HAS TOLD ME THEY DON'T HAVE A FIX. IT HAS BEEN 2 YEARS NOW. I FEEL UNSAFE TRAVELING IN THE CAR AND HAVING PASSENGERS RIDE IN MY CAR. IT SEEMS LIKE 2 YEARS IS A LONG TIME TO HAVE A RECALL WHERE YOUR SEATBELTS COULD FAIL OPEN THIS LONG WITHOUT A REMEDY IS FRIGHTENING AND IRRESPONSIBLE. I HOPE I AM NOT INVOLVED IN A CAR ACCIDENT AND THEY FAIL TO RESTRAIN MYSELF OR SOMEONE ELSE.

NHTSA ODI 11101266

Mar 26, 2018SteeringSeat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 16V875000 (SEAT BELTS) MONTHS AGO. THE REMEDY AND PARTS WERE NOT SUPPLIED FROM THE MANUFACTURER TO THE DEALER WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS EXPERIENCING A FAILURE WITH THE STEERING WHEEL HAVING A LOOSE CONNECTION HOWEVER, A DEALER HAD NOT YET DIAGNOSED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR THE REMEDY AND PARTS TO RECEIVE BOTH RECALL REPAIRS. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE17007 (STEERING). THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING).

NHTSA ODI 11081358

Mar 22, 2018Seat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11080898

Mar 21, 2018SteeringSeat beltsLatches & locks

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000(LATCHES/LOCKS/LINKAGES), 16V875000 (SEAT BELTS), AND 18V167000(STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM TIDWELL FORD (2205 BARRETT LAKES BLVD, KENNESAW, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

NHTSA ODI 11080666

Mar 14, 2018Seat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PEACOCK FORD IN MAITLAND, FL WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

NHTSA ODI 11079122

Feb 26, 2018Seat belts

MY VEHICLE KEEP STALLING AND CUTTING OFF MID DRIVING. ITS HAPPENED ON TBE EXPRESSWAY AND MID MOTION ON THE REGULAR STREET.AFTER I RESTART THE CAR, IT STALLS BUT START BACK UP. SOMETIMES IT DRIVES PERFECTLY FINE, OTHER TIMES IT SHUTS DOWN IN THE MIST OF DRIVING, SOME DAYS THE ENGINE LIGHT COMES ON AND OTHER TIMES THERE IS NO WARNING LIGHTS ON. THIS HAS BEEN HAPPENING OFF AND ON FOR MONTHS. ITS BEEN HARD TO GET A DIAGNOSIS SINCE THE ENGINE LIGHT COMES AND GO. MY BACK MIDDLE SEATBELT IS STUCK. IT APPEARS TO BE LOCKED UNDERNEATH THE SEAT.

NHTSA ODI 11075152

Jan 10, 2018Seat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FUTURE FORD LINCOLN (650 AUTOMALL DR, ROSEVILLE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11061976

Nov 29, 2017Seat belts

NHTSA RECALL NUMBER: 16V875000 RECALL DATE: 11/30/16 MANUFACTURER RECALL NUMBER: 16S42 DRIVER AND FRONT PASSENGER SEAT BELT ASSEMBLY I CALLED AND CAN NEVER GET A DATE WHEN THIS WILL BE REPAIRED.

NHTSA ODI 11051179

Nov 29, 2017Seat belts

REAR MIDDLE SEATBELT RETRACTOR IS FAULTY AND WILL LOCK AND NOT RETRACT IN MULTIPLE CONDITIONS NOT LIMITED TO TRAPPING A CHILD IN THAT SEAT, AND LOCKING THE SEAT IN THE DOWN POSITION IF LOWERED. THERE ARE MULTIPLE REPORTS OF THIS ISSUE AS WELL AS ACKLOWDGEMENT FROM FORD ABOUT THE ISSUE. BUT THEY WILL NOT REPAIR OR REPLACE UNDER WARRANTY

NHTSA ODI 11051343

Nov 5, 2017AirbagsSeat belts

"TAKATA INFLATORS" MY 2014 FORD FUSION HAS HAD A RECALL ON THIS FROM NOVEMBER 30, 2016 AND ITS NOW NOVEMBER 5, 2017. THIS IS STILL NOT CORRECTED BY AUTO FAIR FORD AND FOR SURE THIS IS NOT IN A TIMELY FASHION, RIGHT? SO I WANT TO FILE A CLAIM. JUST BECAUSE I HAVE NOT BEEN INJURED OR WORSE, DOESN'T MEAN THAT SOMETHING WON'T GO WRONG IN THE FUTURE, AM I RIGHT? THANK YOU, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11043349

Nov 1, 2017SteeringElectrical systemSeat belts

STEERING PULLS OPPOSITE DIRECTION AND TIRE PRESSURE LIGHT IS FAULTY

NHTSA ODI 11041943

Oct 28, 2017Seat belts

NOTHING HAPPENED WITH THE VEHICLE AS OF YET, BUT NEARLY 12 MONTHS AGO A RECALL WAS MADE ON MY CAR'S SEAT BELTS SAYING THEY "MAY NOT ADEQUATELY RESTRAIN PASSENGERS" AND THEY HAVE NOT YET PROVIDED A REMEDY FOR THIS. A YEAR IS WAY TOO LONG FOR SOMETHING INVOLVING SAFETY IN A CRASH.

NHTSA ODI 11040754

Aug 25, 2017SteeringSeat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BUD CLARY HONDA OF MOSES LAKE AT (509) 765-3467 (LOCATED AT 1200 S PIONEER WAY, MOSES LAKE, WA 98837) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11019543

Aug 15, 2017Seat belts

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

NHTSA ODI 11015481

Aug 2, 2017AirbagsSeat beltsCrash1 injury

MY CAR VEERED OFF THE ROAD AND I HIT A CUT OFF TREE ABOUT THE DIAMETER OF A TELEPHONE POLE. IT HIT DEAD CENTER IN THE FRONT AND NOT ONE SINGLE AIRBAG DEPLOYED AND THE SEATBELT LET ME FLY UP AND HIT MT HEAD VERY HARD ON SOMETHING.

NHTSA ODI 11012298

Jul 26, 2017Seat beltsLatches & locks

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 16V875000 (SEAT BELTS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED BOWDITCH FORD LOCATED AT 11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601 AT PHONE NUMBER: (757) 595-2211 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT).

NHTSA ODI 11010805

Jul 21, 2017Seat beltsBody & structure

I HAVE CALLED TWO LOCAL DEALERS MULTIPLE TIMES DATING BACK TO APRIL (WHEN I PURCHASED THE CAR) TO HAVE THE RECALL FIXES PERFORMED, AND CONTINUE TO BE TOLD THE PARTS ARE ON BACK ORDER FROM THE MANUFACTURER. I HAVE ALSO CONTACTED THE MANUFACTURER (FORD) ONLINE AND WAS TOLD I NEEDED TO SCHEDULE THE APPOINTMENT WITH A LOCAL DEALER.

NHTSA ODI 11006769

Jul 18, 2017Seat beltsBody & structureLatches & locks

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS), 17V210000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (VILLAGE FORD LOCATED AT VILLAGE FORD LOCATED AT 11660 US 441 S BELLEVIEW FL 34420) WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 7-31-2017. UPDATED 09/05/2017*JS

NHTSA ODI 11006100

Jul 17, 2017Seat belts

I GOT A SAFETY RECALL FROM FORD IN DECEMBER 2016, RECALL ISSUED NOVERMBER 2016. STILL NO PARTS AVAILABLE TO FIX MY SEAT BELT ASSEMBLY...9 MONTHS LATER.

NHTSA ODI 11005831

Jul 14, 2017Seat beltsLatches & locks

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000(LATCHES/LOCKS/LINKAGES) AND 16V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HERTRICH FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES).

NHTSA ODI 11005310

Jul 6, 2017Seat beltsLatches & locks

FORD FUSION. CONSUMER WRITES IN REGARDS TO FAILURE TO REMEDY RECALL 16V-875/17V-210 DEFECT WITHIN A REASONABLE TIME FRAME. CONSUMER HAS ANOTHER VEHICLE CORRESPONDENCE IN ARTEMIS. *LD UPDATED 07/06/2017*JS

NHTSA ODI 11001035

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Ford Fusion verdict →