What 1,415 owners told NHTSA about the 2014 Ford Fusion

The contact owns a 2014 Ford Fusion. The contact stated while the vehicle was parked, the front driver's side door latch failed to operate as intended and the door failed to close securely. The contact stated that due to the failure the vehicle was driven to work with an open door. The vehicle was taken to the dealer where it was determined that the front driver's door latch was inoperable. The contact was informed that the front driver's door latch needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that a week later, the rear passenger's door latch failed to latch as intended. The vehicle was scheduled to be inspected. The vehicle was not yet diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,198.

NHTSA ODI 11667379

I Had my car at Southgate Ford from 0ct 17- 20. During this time my car was to be serviced for the recalls. However upon receiving my car back. I was told the recall that is showing incomplete( door latches) was unable to be repaired due to the car only being registered in MI and PA. At this time it is showing my vin is still showing said recalls as incomplete.

NHTSA ODI 11552156

The trunk on my 2014 ford fusion SE randomly opens. This occurs 3 to 4 times per day. Sometimes while driving, other times while its parked. This obstructs my view, and can cause danger to other drivers if contents in my trunk fly out.

NHTSA ODI 11511094

The trunk of my 2014 Ford Fusion SE has been opening up randomly on its own for at least 3 years now. The trunk opens up at completely random times and is not exclusively associated with use of the car. The trunk opens up overnight as much as when the car is in use, unlocked, locked, or when the trunk has been purposely opened by me. My safety is put at risk because it provides unlocked access to the contents of my trunk to the public. My safety is put at risk because it has opened while driving. The safety of others is put at risk because my trunk opening while driving could effect my driving such that other drivers in my vicinity will be put at risk. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle or component has been inspected by the manufacturer and others and were not able to reproduce the problem. The other symptom of the problem is that the car will unlock and lock itself randomly while driving, indicated by the unlock/lock sound that the car makes. These symptoms and problems first appeared in 2019.

NHTSA ODI 11505871

The vehicle was taken to the dealer for recalls, I was told all the recalls with a door latch were fixed. Now the door latch won’t close and the door stays open. Reached out to Ford and since it is the weekend ford is ignoring the matter until a dealer is open and it can be towed there. This is a safety matter that ford is ignoring.

NHTSA ODI 11420696

WHILE DRIVING OR STATIONARY, THE VEHICLE'S TRUNK LID OPENS ON ITS OWN. DRIVING CONDITIONS, SPEED, ETC. DO NOT SEEM TO PERTAIN TO THE ISSUE.

NHTSA ODI 11399915

MY TRUNK KEEPS POPPING OPEN. IT DOES NOT MATTER IF MY CAR IS IN MOTION OR PARKED. THE DOORS UNLOCK/LOCK WHEN TRUNK POPS OPEN AND THE LIGHTS FLASH (AS IF WALKING OUT TO YOUR CAR AND HITTING UNLOCK ON KEY FOB). IT SEEMS TO HAPPEN MORE OFTEN IN DIRECT SUNLIGHT BUT DOES HAPPEN DURING THE NIGHT AS WELL.

NHTSA ODI 11384628

TRUNK POPPING OPEN, STEERING RECALLS, FIRE HAZARD FROM CHARGING CABLE. THESE ARE SAFEFY ISSUES I WOULD LIKE TO GET FIXED!!

NHTSA ODI 11383304

THE TRUNK WILL POP OPEN BY ITSELF AT DIFFERENT TIMES. SOMETIMES SITTING IN THE DRIVEWAY, OTHER TIMES IT HAS HAPPENED WHILE THE CAR WAS DRIVING. FORD DEALERSHIP HASN'T BEEN ABLE TO RECREATE THE ISSUE AND SAYS NOTHING IS WRONG. THIS HAS BEEN A COMMONPLACE COMPLAINT ON VARIOUS FORD FORUMS.

NHTSA ODI 11373128

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARKS FORD OF WESLEY CHAPEL (28739 FL-54, WESLEY CHAPEL, FL 33543) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11352591

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE TOWNE FORD OF REDWOOD CITY DEALER, LOCATED AT: 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ALSO, THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) AND THE SAME DEALER ORDERED THE PARTS AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED A TSB NUMBER: 17-0030. THE FAILURE MILEAGE WAS APPROXIMATELY 18,213.

NHTSA ODI 11351614

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE JONES FORD LOCATED AT 1932 NORTH PINAL AVE, CASA GRANDE, AZ 85122, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT STATED THAT THE REAR PASSENGER'S DOOR FAILED TO LOCK SECURELY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11343072

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR LATCH WAS DEFECTIVE. THE CONTACT STATED THAT THE DOOR FAILED TO LOCK SECURELY WHEN CLOSED. THE VEHICLE WAS TAKEN TO STERLING MCCALL FORD LOCATED AT 6445 SOUTHWEST FWY, HOUSTON, TX 77074, WHO INDICATED THAT THE PART NEEDED TO REPAIR NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

NHTSA ODI 11342498

SOMETIMES OUR CAR WILL OPEN THE TRUNK BY ITSELF WHEN IT'S PARKED. IT HAS HAPPENED ABOUT 6 TIMES AND WE CAN'T FIGURE OUT THE PROBLEM. SOMETIMES IT OPENS WHEN WE LOCK THE CAR, AND SOMETIMES WE'LL GO OUTSIDE TO FIND THAT IT HAS OPENED IN THE MIDDLE OF THE NIGHT. WE LIVE IN A BIG CITY SO THIS IS A MAJOR PROBLEM.

NHTSA ODI 11338224

THE FRONT PASSENGER CAR DOOR WILL NOT LOCK IN PLACE THE LATCH SEEMS TO BE BROKE AND NOTHING WAS DONE TO IT OUT OF THE NORM SO I HAVE NO CLUE WHY BUT IT IS A SAFETY HAZARD BECAUSE I CAN'T DRIVE WITH THE PASSENGER SIDE DOOR OPENING AND CLOSING AS I BLOW THROUGH THE WIND THE VEHICLE WAS STATIONARY WHEN THE DOOR WOULD NOT CLOSE I WAS AT A 7 ELEVEN PARKED WHEN MY FRIEND CAME BACK TO THE CAR IT WOULD NOT STAY CLOSED. *TR

NHTSA ODI 11326381

TL* THE CONTACT CALLED ON BEHALF OF HER SON WHO OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 30 MPH, THE DRIVER DOOR OPENED WITHOUT WARNING. THE CONTACT'S SON HELD THE DOOR CLOSE AFTER THE DOOR FAILED TO LATCH SECURELY. THE CONTACT DROVE THE VEHICLE TO HIS RESIDENCE. THE VEHICLE THEN WAS TAKEN TO LARRY H. MILLER FORD MESA (460 E. AUTO CENTER DR, MESA, AZ 85204, (480) 569-7713) WHERE THE VEHICLE WAS INSPECTED. THE CONTACT WAS INFORMED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/) AS A POSSIBLE REMEDY TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

NHTSA ODI 11324140

2014 FORD FUSION. CONSUMER WRITES IN REGARDS TO NO CHILD SAFETY LOCK ON PASSENGER SIDE OF VEHICLE AFTER SAFETY RECALL WAS PERFORMED. *LD *JS

NHTSA ODI 11302053

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LATCH WAS DEFECTIVE AND WOULD NOT LATCH. THE DOOR AJAR WARNING INDICATOR WAS ILLUMINATED. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES); HOWEVER, REDLANDS FORD INC. (1121 W COLTON AVE, REDLANDS, CA 92374, (909) 793-3211) STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

NHTSA ODI 11282344

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO CLOSE AND WAS INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED PHIL LONG FORD OF DENVER AT (303) 557-5913 (7887 W TUFTS AVE, DENVER, CO 80123) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACTED STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11266107

TL THE CONTACT'S SON OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER DOOR SUDDENLY OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BARKHOUSER FORD (3604 RIVERSIDE DRIVE, DANVILLE, VA 24541, 434-793-1112) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 11246009

TL* THE CONTACT'S SON OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT LATCH. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 104,000.

NHTSA ODI 11246029

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT CALLED JORGENSEN FORD SALES AT 833-894-4613 (LOCATED AT 8333 MICHIGAN AVE, DETROIT, MI 48210) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. TWO DAYS LATER, WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR PASSENGER DOOR OPENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL; HOWEVER, THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A DEALER FOR EVALUATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,800.

NHTSA ODI 11244257

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE DOOR AJAR WARNING INDICATOR SOUNDED AND ILLUMINATED. THE FIRST OCCURRENCE WAS FOR THE PASSENGER DOOR AND THE SECOND OCCURRENCE WAS FOR THE DRIVER'S DOOR. SANDERSON FORD (6400 N 51ST AVE, GLENDALE, AZ 85301, (800) 729-3501) WAS CONTACTED AND STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE CONTACT ATTRIBUTED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS CONTACTED, BUT NO RESOLUTION WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

NHTSA ODI 11234633

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR ACTUATOR FAILED AND THE DRIVER'S SIDE DOOR LATCH FAILED TO SHUT PROPERLY. AUTONATION FORD ARLINGTON (1400 INTERSTATE 20 W, ARLINGTON, TX 76017, (817) 200-4503) WAS NOTIFIED AND STATED THAT THEY TESTED THE LATCH SYSTEM. THE DEALER DIAGNOSED THAT THE LATCH MAY NEED TO BE REPLACED. THE CONTACT WAS UNCERTAIN IF THE FAILURE WOULD AFFECT ANY OTHER LATCHES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 119,196.

NHTSA ODI 11230426

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER'S SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS TAKEN TO CHALMERS FORD (2500 RIO RANCHO BLVD SE, RIO RANCHO, NM 87124) WHERE IT WAS DIAGNOSED THAT THE LOCK ON THE DOOR LATCH FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

NHTSA ODI 11230092