What 1,347 owners told NHTSA about the 2014 Ford Fusion Hev

The contact owns a 2014 Ford Fusion. The contact stated that the steering wheel was sticking. The contact stated that the steering wheel then became inoperable. The power steering service message was displayed. The vehicle was undriveable. The check engine warning light was illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the steering wheel needed to be replaced. The contact related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA Hotline; however, no additional assistance was provided. The failure mileage was approximately 77,410.

NHTSA ODI 11504419

My 2014 Ford fusion completely lost power and wouldn't even start or turn on novemeber13, 2022. The car was towed to a dealership, and I was told that the coolant was going inside of the engine and causing corrasion. We contacted the warranty company and was told that this was a manufacture's default and that they wouldn't fix/ replace my engine because my whole engine needed to be replaced. I contacted ford and they said there was no recalls on my car and in 2017 I saw on cars.com that the engine/ coolant system for ford fusions from 2014-2017 were recalled but Ford said there was no such recall and that their recalls have an S in them and not a v.

NHTSA ODI 11495076

Vehicle overheating issues, coolant leak, not able to drive the car

NHTSA ODI 11493421

Awhile back before the part was recalled the shifter cable gasket slipped and the transmission was stuck in park in a drive through fast food restaurant line. Luckily I acted quick and resolved the issue by locating the gasket and dropping the ball into the shifter cable hole. On the highway I noticed white smoke and sputtering/jerking, I took the car straight to ford. Dropped it off and today learned there is coolant intrusion causing the engine to have to be replaced while other vehicles are hnder recall mine is not. This vehicle is a major safety concern.

NHTSA ODI 11493117

The contact owns a 2014 Ford Fusion. The contact stated that the power steering assist fault, traction control, and Hill Assist warning lights were illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact had the vehicle towed to an independent mechanic and was informed that the steering rack needed to be replaced. The contact was also informed that the engine mounts were corroded and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 15V250000 (Steering). The dealer and manufacturer were contacted, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 121,000.

NHTSA ODI 11489968

Mu 2014 Ford Fusion Titanium hesitates to start back up after fueling and needs to be repeated multiple times, pumping the gas pedal for a few tries before it eventually stabilizes, accompanied by a very intense odor of exhaust. Final Verdict: Emissions Purge Valve Assembly failure

NHTSA ODI 11488296

The contact owned a 2014 Ford Fusion. The contact stated that the vehicle had a recall remedy had been completed on the vehicle relating to the transmission. The contact stated that a low oil pressure had been detected. The contact took the vehicle to the dealer who stated that the master mechanic had to inspect the vehicle. The contact stated the appointment with the master mechanic had not been completed as of yet. The contact stated that since the making of their appointment while driving when they heard a loud pop noise come from the vehicle. The contact noticed smoke coming from the rear end of the vehicle. The contact then coasted to the side of the road where the vehicle completely shut off. Another person nearby noticed the vehicle had caught on fire underneath the hood of the vehicle. The fire department arrived and put out the fire. A police report was filed and a case number was provided. There were no injuries and no medical attention. The vehicle was towed and deemed totaled due to the engine being completely melted. The manufacturer was made aware of the failure and referred them to the NHTSA Hotline. The approximate failure mileage was unknown.

NHTSA ODI 11483503

The contact owns a 2014 Ford Fusion. The contact stated while driving up an incline, the brake pedal was depressed when he felt a pop on his foot from the brake pedal; then without warning the brakes failed to operate as needed. The brake pedal then went to the floor. The contact then stated that he had to apply pressure while depressing the brake pedal but failed to completely stop the vehicle. The contact also stated that he exited the vehicle to check the front of the vehicle when he noticed that brake fluid was leaking from the vehicle in a puddle. The vehicle was towed to the residence and then towed to an independent mechanic where it was diagnosed that the brake line hose failed and needed to be replaced. Additionally, the contact stated that on several occasions he heard a putting noise, and the vehicle would start to shake. The contact also stated that each time he refueled, the vehicle failed to immediately restart. The contact would then rev the engine for the vehicle to accelerate then the RPM would decrease and the vehicle would lose motive power and stall. The check engine warning light was illuminated. The contact stated that he performed a diagnostic test on the vehicle and determined that the canister purge valve solenoid had failed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 121,000.

NHTSA ODI 11480788

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle overheated with smoke coming from underneath the hood. The vehicle was towed to an independent mechanic who diagnosed that there was coolant leaking into the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was then towed to the dealer; however, the vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to the dealer. The failure mileage was approximately 37,000.

NHTSA ODI 11480236

The contact owns a 2014 Ford Fusion. The contact stated that while shifting gears, the vehicle failed to shift into the correct gear position.. While the vehicle was parked, the vehicle rolled away. The engine warning light was illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA Hotline. The failure mileage was approximately 165,100.

NHTSA ODI 11479366

Coolant is leaking into the engine causing the engine to fail. The engine is going to have to be replaced. This is a known problem in the 2013 to 2019 Ford Fusions. Ford refuses to he'll with the issue.

NHTSA ODI 11478644

My car has a recall and there is. It a fix for is yet and the dealer won’t give me a rental until I get it fixed and I’m out of a car basically because it’s unsafe to drive

NHTSA ODI 11478154

The engine would not product power from stop to driving speed. This became evident when we were trying to accelerate to make a left turn through oncoming traffic. We were almost in an accident as the car / engine would not accelerate under partial or wide open throttle. I had my wife, child, and a child's friend in the vehicle at the time this issue first occurred. The Vehicle is currently in my position in front of my house. It is available for inspection if needed. The vehicle was inspected and was shown to have no compression in cylinder #2. This was causing a misfire in cylinder #2. This was causing the loss of power. There were no indicators prior to the loss of power. This vehicle was in the same shop a month and half prior to replace a water pump and belt.

NHTSA ODI 11476583

My vehicle's engine or turbo randomly started sucking coolant and blowing white smoke from the exhaust.

NHTSA ODI 11473340

Yes check engine light came on. On the high way and my car started jerking back and forth out of control I could have been rear ended and my car started to slow down my gas peddle would not allow me to accelerate I did get to side of high way and had to figure out where to get a tow truck i put my car in shop I’ve been told I need a new transmission and I wasn’t able to fix that on my own ford has sent me a recall letter but only to fix half of my transmission and also my brake peddle got recalled I really need these problems fixed and done right not sure who I’m suppose to reach

NHTSA ODI 11473383

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he then performed a diagnostic test on the vehicle and replaced the spark plugs; however, the repair did not fix the vehicle. The contact stated that he then took his vehicle to the dealer and was informed that the coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.

NHTSA ODI 11466080

The contact owns a 2014 Ford Fusion. The contact stated while driving 73 MPH on the highway the vehicle started shaking then she pulled over to the side. NHTSA Campaign number ( 17V209000 Engine Cylinder)) The contact had the vehicle towed to an independent mechanic and the vehicle was diagnosed as the engine needs replaced. The warning lights did illuminate stating the engine cords were overheating. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 74,000.

NHTSA ODI 11463265

Had a new rebuilt transmission after having less than a year now gears getting stuck and won't shift. And as your driving it does and rough idle. Seems to be never ending!

NHTSA ODI 11461260

The contact owns a 2014 Ford Fusion. The contact stated that on multiple occasions; the vehicle failed to start up after refueling the vehicle with gasoline. The contact also stated that while driving at various speeds, the vehicle stalled with the check engine and manufacturer control warning lights illuminated. The contact had initially taken the vehicle to a dealer where they diagnosed the vehicle with a fuel evaporation leak. As the failure persisted, the contact took the vehicle to Angela Krause Ford (1575 Mansell Rd, Alpharetta, GA 30009) where she was informed that there were recalled on her vehicle for the canister purge valve which the dealer related to the failure; however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 165,000.

NHTSA ODI 11450745

I JUST BOIGHT THIS CA 10/22/21 FROM A LOCAL DEALERSHIP, I REALIZED THE CAR HAD ISSUES BY THE 3RD DAY AFTER WHEN THE CAR HAD A FRONT TIRE BLOWOUT AND AFTER I REPAIRED BOTH TIRES ON DRIVERS SIDE I CONTACTED THE DEALERSHIP TO TALK TO THEM ABOUT THE ALIGNMENT CAUSE THE CAR WAS PULLING. THE DEALERSHIP HAD THERE AUTOMOTIVE SPECIALIST DRIVE THE VEHIACLE.THE DIAGNOSIS TO MY COMPLAINT WAS THAT THE VEHICLE WAS FINE AND WOULD MAKE TO CALIFORNIA AND BACK. ABOUT A WEEK LATER THE CAR WAS GIVING ME ERROR THAT THE CHARGING SYSTEM NEEDED ATTENTION. THE DEALERSHIP HAS GIVEN ME LIMITED WARRANTY WHEN I PURCHASED BUT HAVE A STRICT RULE ABOUT BRINGING IN VEHICLE BY 9AM BUT I WAS UNABLE TO GET A SCHEDULED DATE CONFIRMED SO I TRIED CHARGING THE BATTERY WITH CABLES AT THAT POINT THE CABLES CAUGHT ON FIRE AFTER DIFUSING THAT ISSUE I WAS ABLE TO JUMP CAR AND GET HOME THE NEXT DAY I PURCHASED A BATTERY CHARGER AND CHARGED MY BATTERY AT HOME FOR 24 HOURS . I APPPLIED BATTERY IN THE CAR THE DAY AFTER AND WEMT TO TEST DRIVE IT, IT LEFT ME STRANDED AND I HAD TO HAVE IT TOWED HOME THE CAR HAD COMPLETELY SHUT DOWN AT THAT POINT SO I TOOK IN MY OWN HANDS TO JUST SEND IT TO THE LOCAL FORD DEALERSHIP INSTEAD OF THE DEALERSHIP WHERE I BOUGHT CAR FROM CAUSE THE LENGTH OF TIME IT TAKES TO GET THEM TO CALL YOU BACK IS LENGTHY AND I NEED TO GET TO WORK AND BACK ITS IMPORTANT SO I HAD CAR TOWED FROM MY HOME TO MAXWELL FORD. I ALSO HAD LEARNED OF 6 RECALLS THAT HAD BEEN LEFT UNATTENDED TO SO I FIGURED I WOULD GET THOSE FIXED AT THE SAME TIME AS THE ISSUE WITH THE BATTERY . THE VEHICLE HAS BEEN IN THE SHOP SINCE THE 11TH OF DECEMBER WITH NOW A COST OF ALMOST 5600 DOLLARS AND THATS WHERE I AM WITH THINGS.

NHTSA ODI 11444510

I have a 2014 Ford Fusion SE 1.5L . Months ago i had drove it and it over heated and i put antifreeze and it ran right back up , the next day it wouldn’t start went to the shop got it fixed ran for a day then the next day it stopped again . Any suggestions of what’s going on.? They said i would have to replace the whole engine if so how would i know if i have the cylinder temp sensor or not . I see many cases of it so wanted to will Ford be covering for this defect

NHTSA ODI 11443418

Had issues with Ford Fusion not shifting into a higher gear. Car would Rev up to over 4RPM and still wouldn’t shift up. (Automatic) Could’ve caused a crash had it happened driving on a highway. Took car to the mechanic and I just found out from the mechanic that it needs a new transmission! My car is mainly used for commuting and has about 150000 miles on it. I have looked up issues with this vehicle and this is a known issue! HELP! FORD should be recalling the bad transmission and fixing the problem!

NHTSA ODI 11442618

Engine has failed and what I’ve been hearing and reading all over the internet it’s a common problem in 1.5 engines I need an entire new engine because the coolant was leaking into the motor

NHTSA ODI 11440537

Transmission shifter cable bushing worn out… dealership can’t get me in in a timely manner to diagnose/repair and didn’t provide with a rental car or loner.

NHTSA ODI 11436979

My 2014 ford fusion eco boost was cranked, a message popped up about overheating and the pedal went out. 2 Car shops later, ive replaced the thermostat, water pump and timing belt to find now it has a cracked engine. I have never missed a oil change and always kept fluids in my car, it has less than 60,000 miles. This a a defective issue in a court case strung out for years about allecoboosts. People are buying these cars like me, i paid $26,000 for mine and having the engine blown shortly after and all ecoboosts are. This is a ford issue and I should not be held responsible to pay for a new engine, esp when it will happen again with the new engine as it is a defect from ford !! See link ! https://fordauthority.com/wp-content/uploads/2019/04/2020-Ford-Escape-Exterior-021-Titanium.jpg

NHTSA ODI 11436190