What 1,347 owners told NHTSA about the 2014 Ford Fusion Hev

The contact owns a 2014 Ford Fusion. The contact stated while driving 10 MPH around a curve, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. There were abnormal beeping and chiming sounds detected. Additionally, the mileage changed from 54,529 to 88,529 without the vehicle being driven. The contact was able to park the vehicle. The vehicle was taken to an independent mechanic, who determined that the failure was due to the rack and pinion assembly and steering mechanism. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 88,529.

NHTSA ODI 11595532

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist and an unknown warning light was illuminated. The vehicle was towed to an independent mechanic who related the failure with NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 190,000.

NHTSA ODI 11595176

Was departing in my vehicle for work, only got a short distance from my home and experienced a sudden loss of power steering. Vehicle became extremely difficult to steer and I was fortunate that there was not much traffic or was not at speed or in the middle of a turn when it happened. I have not yet taken it for service, it just happened, and when I searched the issue I found this has happened to many 14 Fusion owners but my vehicle VIN is not on the recall list. The dash lit up with a number of warnings: STEERING LOSS STOP SAFELY, SERVICE ADVANCETRAC, STEERING FAULT. The only symptom that I can remember before the incident happening this morning was the feel of small bump of reistance in the steering wheel as I was turning last night on my way home.

NHTSA ODI 11594326

Loss of power steering. I had my car diagnosed at a ford dealership. They said I need a new steering rack and pinion. This is a very expensive fix for me. Upon doing some research I see this has been an issue for many other owners of the ford fusion.

NHTSA ODI 11591370

My steering will is loose- I understand there is a recall #18S08 the dealer has no information about this recall

NHTSA ODI 11591148

I was going about 30mph going straight, when all of a sudden a warning popped up on my dash stating, “steering assist fault service required”. Steering was very difficult and stiff. Once parked and turned off vehicle, warning went away.

NHTSA ODI 11590473

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose to the touch and was not securely attached to the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering wheel retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was advised to notify the local dealer regarding NHTSA Campaign Number: 18V167000 (Steering). After contacting the local dealer, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000.

NHTSA ODI 11590124

The contact's wife owns a 2014 Ford Fusion. The contact stated that his wife started the vehicle, and the Service Advance Track and Steering Loss Stop Safely messages flashed on the instrument panel. The contact's wife attempted to exit the parking lot; however, the steering wheel was locked in place. The contact was called to the scene; however, despite using excessive force, the contact could not steer the vehicle due to the failure. Due to the failure, the vehicle was initially towed to the residence and was later towed to an independent mechanic where the vehicle was diagnosed with a defective power steering rack and pinion. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering); the contact was given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

NHTSA ODI 11589629

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering was seized. The power steering failure warning light illuminated. The vehicle was unable to be driven and remained at the location where the failure occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 277,000.

NHTSA ODI 11588884

The contact owns a 2014 Ford Fusion. The contact stated while driving at approximately 35 MPH she observed that the vehicle symbol with squiggle lines and the plain vehicle symbol had illuminated. The contact stated that the steering was very difficult to turn. The contact stated she pulled off of the road and turned the vehicle off and on and the power steering functionality returned. The contact stated that the failure was intermittent at first but was now a recurring failure. The contact stated that during the last failure, she was unable to regain power steering by turning the vehicle off and on. The contact stated that she drove the vehicle to a local dealer. The dealer had not yet diagnosed the vehicle and the vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was approximately 1,300.

NHTSA ODI 11578540

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 65 MPH, the "Hill Assist" and "service power steering" warning lights illuminated. The contact stated that the steering wheel seemed to have frozen. The contact stated that he had no control over the vehicle. The contact stated that the vehicle was moving independently to the left and to the right and he struggled to maintain the vehicle in the correct lane. The contact was able to pull over and turned the vehicle on and off several times, however the power steering functionality had failed. The contact was able to drive the vehicle to a dealer. The contact stated that the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

NHTSA ODI 11577279

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electric power steering assist motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

NHTSA ODI 11577443

The contact owns a 2014 Ford Fusion. The contact stated that on various occasions while driving at approximately 30 MPH, the contact noticed a burning odor coming inside the cabin. The vehicle was towed to an independent mechanic where power steering fluid was added to the vehicle. The contact stated that while driving, the power steering became inoperable. The vehicle was steered to the side of the road. The vehicle was then towed to a dealer where it was diagnosed that the wiring harness burned causing the power steering to go out and a wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11576881

This is the 2nd time this has happed to me with this car. 2014 Hybrid Ford Fusion has Electronic Power Steering that is controlled by an electronic sensor. When I power steering went out (on my way to Las Vegas), I brought it to the Ford Dealer. They said I needed a new power steering column. After 3 days and doing nothing with my car, I lost my patience. To make me happy, they reset the error code and everything was magically fine - for 3 straight years! Was the power steering column bad? No! The sensor had to be cleared and reset. Now it locked up again. Looking for someone to clear this again. I am not spending $1,800 for this. This should be a recall issue for sure. 1000’s of instances!!! Stop delaying and make this a recall issue. The word “SAFETY” in NHTSA should mean something.

NHTSA ODI 11573780

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the power steering assist failed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the "Power Steering" and "Traction Control" warning lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

NHTSA ODI 11573643

Power steering failing, will not correct itself to straight while driving without manual assistance, can stay locked in turned position.

NHTSA ODI 11573508

On my way home from work I turned into my driveway and my power steering just went out and when I went to start it up again ti see if it worked the steering wheel wouldn't even move. Sometimes it'll move but will be very very hard to turn when parked and other times it won't move at all. This is a known problem that needs to be fixed, luckily I wasn't on the road when it happened but plenty of other people have been and it's a couple thousand dollar fix. Whenever I start the car I get an alert saying power steering assist, uphill assist and advancetrak all require service which fits in line with everyone else's issues. I'm not sure why this hasn't been addressed yet but it should've been dealt with fat sooner. This is an error that could very easily cost lives if it were to happen on the road especially like the express way.

NHTSA ODI 11570319

My 2014 Ford Fusion lost all power steering and this seems to be a very common problem and when I called Ford customer service they said the VIN did not have a recall for this issue even though it seems to happen to a lot of people. This is a very dangerous situation and I can't afford to fix it so please make them do a full recall for the effected years not just specific VINs because obviously the issue is still continuing in 2024.

NHTSA ODI 11569156

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 35 MPH, the steering assist and uphill assist warning light illuminated. Additionally, the Service Steering message was displayed. The contact stated the steering wheel was stiff and required extra effort to turn the steering wheel. The contact drove to the destination and parked the vehicle. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact stated that the failure was intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was approximately 127,000.

NHTSA ODI 11564952

The contact owns a 2014 Ford Fusion. The contact stated while driving 35 MPH during a rainstorm, the contact became aware that the electronic power steering was not functioning properly. The advanced traction control and hill assist warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was taken to the dealer, who determined that the steering housing was cracked. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 201,000.

NHTSA ODI 11557262

The contact owns a 2014 Ford Fusion. The contact stated that while driving approximately 55 MPH the message "electric power steering failure" was displayed, and the steering wheel became difficult to turn in either direction. After turning off and restarting the vehicle, the steering operated as normal but later the failure reoccurred. The vehicle was taken to the local dealer who diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V25000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 99,000.

NHTSA ODI 11554240

The power steering went out, it caused me to swerve into other lanes on the highway with me and my children in the car. I took the car to the Ford dealer and they confirmed the power steering rack and pinion needed replaced, which would cost over $3000 to repair. The power steering was reset during diagnostic so I took it to another shop for pricing, they stated the reach and pinion was bad and they quoted me $4000 to repair. I parked the car and when I drove it again the power steering completed went out. I could not afford the repair, it caused me to lose my job, fall behind on car and rental payments for my house causing is to be in eviction now. I had it towed to a shop and the mechanic asked if there was a recall for this issue because he had had multiple people come in with the same issue, he suggested we all get rid of these cars because this has been a continuous issue and the company won't do anything about it. I'm left with a $20,000 dollar payment for this car and the company is no help. It put me and my kids lives in jeopardy and put us in a horrible position financially.

NHTSA ODI 11550025

My transmission has failed multiple times. Luckily my car is under warranty, because I have been able to have it replaced twice, but both times, these malfunctions have put my life and countless others in danger, because the failure is sudden and not preceded by any warnings. This problem has reproduced twice and been confirmed and fixed both times by Sun’s Auto in Spring Texas. The vehicle has been inspected recently by the manufacturer as my shifter bushings also disconnected as part of a separate recall, resulting in a similar situation as the transmission failure. There have been no warnings prior to any of these issues occurring, and at this point recalling individual parts is not sufficient. The transmission and shifter bushing issues alone cost more to repair than the car is worth at this point, and they are extremely dangerous, especially when combined with the other active safety recalls for this same car such as the brakes, door latches, and steering. Almost every aspect of this car is unsafe as manufactured .

NHTSA ODI 11545286

The contact owns a 2014 Ford Fusion. The contact stated that while making a right turn into the driveway, the power steering assist failed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that while depressing the brake pedal, there was an abnormal vibration coming from the brake pedal. The cause of the failure was not yet determined. The local dealer was not notified of the failure. The failure mileage was 70,000.

NHTSA ODI 11538863

The contact owns a 2014 Ford Fusion. The contact stated while driving 15 MPH and making a left turn, the traction control and Uphill Assist warning lights illuminated. Additionally, the "Power Steering Assist" message was displayed, and the steering wheel became firm. The contact shutoff and restarted the vehicle and the vehicle started operating normally. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was contacted that stated that there was no recall for the failure on the VIN. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was 60,000.

NHTSA ODI 11538915