What 1,347 owners told NHTSA about the 2014 Ford Fusion Hev

I own a 2014 Ford Fusion. While driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump, thermostat, a/c hoses was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle has been towed back twice to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed me that the engine needed to be replaced. The vehicle was not repaired. The failure mileage 69k

NHTSA ODI 11592210

In January 2024, while driving the Ford Fusion, I lost power (when I pressed the gas, it would accelerate). I pulled over the best I could (on a 2 lane road, no shoulder, at night). I found that my vehicle had no coolant; it had an oil change within the last 2 months and all fluids were topped off. It was towed to my mechanic and I had to call family for a ride. It was found that the coolant had leaked and burned out, thereby overheating, warping the block/head (placing it in limp mode). It was not holding compression or fluid. For a new engine and installation, I paid $6,800.67. Tonight ([XXX]) my "check manual" wrench light came on and I pulled over to find the coolant was near empty. I was an hour away from home, at night, with my younger brother in the car, in Reno, NV. It was scary waiting for my family to drive an hour to come get me. I paid $97 to have it towed (insurance paid $500). It is now awaiting a second inspection. I just bought this car in 2023 from CarMax with only 55k miles. Now I cannot get to work or college if someone will not borrow me a car and will be forced to walk (not to work, it's 30 miles away). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11586252

Engine light came on and coolant temp started to go up and down. Made it home, and started it before worm, started emitting white smoke and had it towed to a dealer. Was told by Ford there was coolant intrusion into cylinder 3 and 4. Was informed this was a common problem by the dealership.

NHTSA ODI 11584302

The contact owns a 2014 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating; after which, the vehicle lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was taken to an independent mechanic, who determined that coolant intrusion in cylinder #4 resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.

NHTSA ODI 11579587

Coolant began leaking into the engine causing engine failure

NHTSA ODI 11577020

Car was purchased with less than 100,000k miles and within 2 weeks the the car was put into the shop for loss of power while driving and overheating. Had supposedly needed repair and within a week the car overheated again. Paid over 2,000 in repairs and tows due to issue. Car is towed to Ford was told coolant was in the entire and would need to be replaced over $7000. No way Ford should be able to sell calls with known issues and the consumer be responsible for outrageous repair fees. Ford customer service at corporate nor did the dealership offer any type of assistance with the exception of pay for it or start over for scratch which is impossible with today’s inflation. Ford knowingly sold a faulty product and they should be held accountable.

NHTSA ODI 11574310

Vehicle started indicating issues turning over to crank. I purchased a new key and key fob for the vehicle and got it programmed successfully I also replaced the starter with a brand new starter, issue still present in which vehicle is not turning on when I turn vehicle on to crank.

NHTSA ODI 11572573

2014 Ford Fusion 1.5 Eco boost engine now has 37,000 miles coolant leak into cylinders. Coolant container empty's quickly. Car is undrivable over heats causing a problem driving on the highway. Two mechanics confirmed.

NHTSA ODI 11569429

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, there was white smoke coming from the exhaust pipes and the engine was misfiring. Additionally, the check engine warning light had remained illuminated. The vehicle was taken to the local dealer who diagnosed that engine coolant had leaked into the engine cylinders and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not eligible for the Manufacturer’s Extended Coverage for the failure. The failure mileage was 75,000.

NHTSA ODI 11568586

The contact owns a 2014 Ford Fusion. The contact stated while pulling out of a parking space and driving, the vehicle jerked and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure recurred while driving on another occasion. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.

NHTSA ODI 11566102

The contact owns a 2014 Ford Fusion. The contact initially discovered that the engine was consuming an excessive amount of coolant. There was no warning light illuminated. Upon inspection, the contact discovered that the coolant level was low; however, the contact later discovered that the coolant level was low again soon after topping off the coolant reservoir. The contact stated that the check engine warning light was illuminated. Upon inspection, the contact discovered that coolant was leaking into an engine cylinder. The dealer was notified of the failure and was given an estimate for a diagnostic test. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline. The vehicle was not repaired. The failure mileage was approximately 108,000.

NHTSA ODI 11562308

Engine coolant leak.

NHTSA ODI 11559761

Head gasket failed in January of 2023, replaced water pump timing belt and had a full head job completed. Head gasket failed again in September 2023; had a full head job replacement and now again, my engine has overheated with a suspected blown head gasket.

NHTSA ODI 11556270

Coolant intrusion 1.5 liter eco boost.

NHTSA ODI 11549088

Coolant leak into the cylinders of the 1.5 L GTDI EcoBoost engine and causes the vehicles to misfire, overheat and even catch fire. As a result of the failure which has been confirmed by an independent mechanic, the car is not operational only has 103K miles.

NHTSA ODI 11543380

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The vehicle failed to function in fifth and sixth gear. There was an abnormal clicking and grinding sound while in fourth gear. There were no warning lights illuminated. The driver was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was taken to several independent mechanics, and the contact was informed the vehicle could not be serviced at their location. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 146,000.

NHTSA ODI 11542586

Large volume coolant leak

NHTSA ODI 11536231

Replace my first engine because of overheating and severely white smoke due to leaking coolant. Now I'm about to replace my engine again, same problems. I found out from dealership this problem is on recall , just not my particular car but it's the same motor on the other approved cars.

NHTSA ODI 11529254

The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the "Engine Coolant Overheating" message was displayed, and the check engine warning light was illuminated. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was a misfire in the engine and the coolant level was low. The contact added more coolant; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.

NHTSA ODI 11525785

Hello, on Saturday May 27th, I took my car in for a regular oil change and thereafter, the rattling noise started the next day, continued rattle had me bring the vehicle back to the dealership on Monday, June 5th. I was informed that my fusion rattling sound was due to the engine flexplate being cracked causing damaging to the transmission oil pump and torque converter. Used chassis ears to pinpoint noise within the transmission bellhousing. Engine flexplat cracked causing out ot round rotation and damage to the transmission. Required transmission and engine flexpalate replacement with alignment due to subframe removal. I looked up online for recalls and found a Ford Customer Satisfaction Program 22N12 for 2019-2020 Fusion - Rattle Noise at the Transmission Bellhousing Area - Flexplate Cracks (dated 08-26-22). Here is the link to the online document found: https://static.nhtsa.gov/odi/tsbs/2022/MC-10218899-0001.pdf. I purchased this vehicle used in 2021. If this issue affects other Ford years, why is it not included in the recall for older Ford Fusion models especially if the issue is the same as that of the 2019-2022 models? Thank you

NHTSA ODI 11525595

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 55 MPH, she heard an alarm sound indicating that the coolant temperature warning light was illuminated. The contact stated that she veered the vehicle off the road when the vehicle hesitated, and the engine seized. The contact was unable to restart the vehicle. The contact then notified her husband who advised her to have the vehicle towed. The vehicle was towed to the dealer where it was diagnosed that the engine short block failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was over the warranty coverage, but no further assistance was provided. The failure mileage was approximately 50,000.

NHTSA ODI 11521413

Codes P0300 P0301 P0316 - My son was driving and approached a red light - his car began to idle rough and check engine light came on. Instructed him to park the car and we towed to a local mechanic. Cylinder 1 was misfiring and also had a mix of oil, fuel and possibly coolant in Cylinder 1. Apparently this is a defective issue with a 2014 Ford Fusion with a 2.0 Ecoboost Engine and also lawsuits regarding this. Ford dealership confirmed this is a sore issue with Ford and referred to Ford Customer Service --- no assistance and just advised to hold onto receipts in case it is a recall issue -- this is not okay at all. Ford has had plenty of opportunities to correct this with Ford Fusions but still have not!!!!! Very very very upset!!!

NHTSA ODI 11519499

Engine coolant over temperature light came on as I was pulling in my driveway. Checked the coolant, it was very low. There’s been no visible leaks on the driveway. Added coolant, turned the vehicle on but the car barely turned over. It’s not drivable. Will need to be towed to the dealer. By all the research I have done, this is a huge issue on this year, make and model with the eco boost engine. This needs to be on the recall program.

NHTSA ODI 11511310

My Fusion stalled when exiting a parking lot in a busy downtown area when my 17-year-old son was driving. It restarted and he was able to drive home. After the initial incident, for several days the car sputtered repeatedly. Upon inspection, the Ford dealership indicated the car has coolant leaking into a cylinder causing the performance issues. The Ford dealer service agent indicated I needed a new engine because of the situation. This is just not right. This issue should have been addressed by Ford the right way (when they knew of the design flaw), rather than pushing the problem to its customers, putting their lives and safety at risk.

NHTSA ODI 11510133

The contact's granddaughter owns a 2014 Ford Fusion. The contact stated that while his granddaughter was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an unknown dealer, where it was diagnosed and determined that the engine needed to be replaced. Additionally, there was water intrusion into the pistons. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 125,000.

NHTSA ODI 11508955