What 2,644 owners told NHTSA about the 2014 Ford Focus RS

POWER STEERING HAS GOTTEN STIFFER IN THE LAST FEW DAYS. I BELIEVED IT MAY JUST BE FLUID BUT I CAME TO FIND OUT THE STEERING IS ELECTRIC ONCE THE CAR WOULD ABSOLUTELY NOT MOVE AFTER BEING PARKED. I AM GLAD IT DID NOT GO OUT WHILE DRIVING BECAUSE THE SYSTEM HAD BEGUN TO FAIL AS I WAS MAKING A 15 MINUTE COMMUTE. DEFINITELY WILL NEVER BUY A FORD AGAIN. THIS IS THE SECOND EXPENSIVE FIX I HAVE HAD TO ENDURE AND HAVE ONLY HAD THIS VEHICLE A LITTLE OVER 2 YEARS.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT AT VEHICLE START-UP THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED IN THE MESSAGE CONSOLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO OPERATE. THE CONTACT RECURRED SEVERAL TIMES. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE SHUDDERED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITAL FORD OF HILLSBOROUGH DEALER LOCATED AT 350 CHURTON ST, HILLSBOROUGH, NC 27278, WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE IN THE FUEL TANK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. THE VIN WAS NOT AVAILABLE.

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ON MONDAY MARCH 9TH AROUND 5PM MY CAR HAD STALLED WHILE TAKING A LEFT HAND TURN. IT TOOK ABOUT AN HOUR TO RE-START WITH KEY FOB. ON MARCH 9TH AT 11:30 PM TURNED OFF VEHICLE TO GO INTO A STORE AND WOULD NOT START FOR OVER 2 HOURS. I FOUND OUT THERE WAS A RECALL TO THIS VEHICLE TODAY ON 3/12/2020 I HAD PURCHASED THIS VEHICLE ON 01/06/2020 WITH OUT ANY KNOWLEDGE OF A RECALL. I WANT OUT OF THE VEHICLE AS IT IS UNSAFE.

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VEHICLE WAS TAKEN TO DEALER ON A RECALL FOR JERKING ,SHUDDERING 6 MONTHS AGO.I HAD NECK SURGERY 5 MONTHS AGO & VEHICLE AGAIN STARTED JERKING CAUSING ME PAIN TO THE EXTENT THAT I WILL TERMINATE INSURANCE & PARK VEHICLE UNTIL FORD CAN. PURCHASE OR FIX VEHICLE...

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CAR JERKS AND STUTTERS COMING OUT OF A STOP AS SOON AS ACCELERATOR IS PRESSED ON DOES IT A FEW TIMES EVEN WHEN THE CAR IS COLD OR WARM

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WE PURCHASED THE VEHICLE IN 2016. WE IMMEDIATELY NOTICED THE PROBLEM WITH THE TRANSMISSION DURING ACCELERATION. WHEN YOU ACCELERATE THE CAR STUTTERS AND LAGS AND FEELS LIKE A STALL ON EVERY ACCELERATION. WE TOOK IT IN AND WAS TOLD THAT IS WAS THE ECONOMIC PART OF THE VEHICLE AND IT WAS SUPPOSE TO DO THAT. IT HAS NEVER BEEN BETTER NOR DID THEY EVER FIX IT UPON SERVICING. NOW WE LEARNED IT'S AN ISSUE WITH ALL FORD FOCUS FOR THESE YEARS.

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AT AROUND 20K THE CAR STARTED JUMPING AND SHUDDERING FROM A STOP AND WOULD ALSO ACCELERATE AND THE RPM'S WOULD INCREASE ON ITS OWN WHILE ON THE HIGHWAY, VERY SCARY. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY SAID THEY WOULD REPROGRAM THE COMPUTER.I TOOK IT BACK AT AROUND 40K AND THEY INSTALLED THE NEW TRANSMISSION, SO THEY SAY. I TOOK IT BACK AT JUST OVER 60K (AROUND 60,500) AND THEY SAID IT WAS A BAD TRANSMISSION AND IT WAS OUT OF WARRANTY AND WOULD COST AROUND $1,600 TO $1,800. THEY GAVE ME THE RUNAROUND AND I LEFT NEVER WANTING TO DO BUSINESS WITH THEM AGAIN. THE PROBLEM HAS INCREASED IN FREQUENCY TO THE POINT OF INSECURITY. MY ODOMETER IS AT ABOUT 118000. I DIDN'T HAVE THE MONEY TO FIX IT THEN AND I DON'T HAVE THE MONEY TO FIX IT NOW. WHAT ELSE CAN I DO? I'M AT WITS END.

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THE RADIO/ SPEAKERS WILL LET OUT POPPING, CRACKLING, AND STATIC AT VERY LOUD VOLUME AT RANDOM TIMES THAT IS EXTREMELY FRIGHTENING AND CAN CAUSE THE DRIVER TO BECOME FRIGHTENED, SWERVE, OR LOSE CONTROL OF THE VEHICLE. THE ISSUE IS ONGOING AND HAPPENS SEVERAL TIMES WITHIN A SHORT TRIP. EVEN WITH THE RADIO COMPLETELY TURNED OFF THE SYSTEM WILL STILL MAKE THE SOUND. IT WILL DO THIS AT ANY SPEED, IN ANY GEAR. THIS IS A WIDESPREAD ISSUE, AS I HAVE SEEN MANY OTHERS ONLINE IN MY SEARCHES FOR A FIX COMPLAINING OF THIS ISSUE.

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THE CAR WAS DIFFICULT TO DRIVE FROM DAY ONE, HARD TO STEER AND KEEP ON THE ROAD, ALONG WITH THE TRANSMISSION PROBLEM, HAD IT CHECKED SEVERAL TIMES AND TOLD THERE WASN'T A PROBLEM WITH THE STEERING, THEN IT IT STARTED MAKING A GRINDING SOUND WHEN THE WHEEL WAS TURNED, KEPT GETTING WORSE UNTIL THE CAR WAS NOT DRIVE ABLE, AND IT WAS STORED. THE TRANSMISSION WAS RECALLED, BUT TOLD THE STEERING IS NOT. FORD SAYS IT NEEDS A NEW RACK AND PINON BUT IS NOW OUT OF WARRANTY, AS OUR COMPLAINT WE TURNED IN WHEN IT WAS UNDER WARRANTY HAD BEEN WIPED OUT, DUE TO A NEW COMPUTER SYSTEM. IT ONLY HAS 32,000 MILES ON IT, AND NOW THEY WANT $2200 TO REPLACE THE RACK AND PINON.

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CAR SHUDDERS WHEN STARTING FROM A STEP POSITION TO AN ACCELERATED SPEED. EXAMPLE: SITTING AT A STOP LIGHT AND WHEN THE LIGHT TURNS TO GREEN AND GAS PEDAL APPLIED THE CAR SHUDDERS OR DOES NOT MOVE. WHEN IT DOESN'T MOVE FORWARD WHEN APPLYING THE GAS PEDAL IT FEELS AS THOUGH THE WHEELS ARE JUST SPINNING. AT OTHER TIMES THE CAR WILL AUTOMATICALLY JERK FORWARD WHEN NOT INTENDED. AT OTHER TIMES THE CAR DOESN'T MOVE FORWARD WHEN YOU APPLY GAS THE PEDAL. I HAVE HAD THE TRANSMISSION REPLACED 4 TIMES. I HAVE HAD SEVERAL SOFTWARE UPDATES. I HAVE HAD SEALS REPLACED. MILAGE AS TO DATE IS 31400

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TRANSMISION R-CALL, DEALER KEEPS TELLING ME THAT THE TRANSMISION SUPPSED TO ACT SKIPPING AND BOUNCING BECAUSE IT HAS A DUAL CLUTCH WHEN GOING UP A HILL OR STARTING TO MOVE FROM STANDING STILL.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING, WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN LOCATED AT (8540 TYLER BLVD, MENTOR, OH 44060) HOWEVER, THE DEALER DECLINE TO PERFORM THE RECALL REPAIR DUE TO THE VEHICLE HAVING A SALVAGE TITLE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER HAD TO AUTHORIZE THE REPAIR FOR THE DEALER TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, A DECISION WAS NOT REACHED AS TO HOW TO PROCEED. THE FAILURE MILEAGE WAS 10,000.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE STOPPED AND ATTEMPTING TO ENTER THE VEHICLE, THE KEYFOB FAILED TO UNLOCK THE DOORS. THE CONTACT HAD TO MANUALLY UNLOCK THE DOORS USING THE KEYS. THE CONTACT ALSO WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS JUMP STARTED BUT WAS NOT DRIVABLE. THE VEHICLE WAS TOWED MULTIPLE TIMES TO CHENANGO SALES INC LOCATED AT 976 NY-12, GREENE, NY 13778, WHERE IT WAS DIAGNOSED WITH NEEDING BODY CONTROL MODULE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 78,713.

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THE TRANSMISSION LIGHT KEEPS SAYING THE TRANSMISSION IS HOT AND THE CAR STOPS AND YOU HAVE NO GAS POWER AT ALL. VERY DANGEROUS. MY DAUGHTER WAS IN 4 LANES OF TRAFFIC WHEN THE 2014 FORD FOCUS LOST ALL POWER. FORD KEEPS SAYING THEY CANNOT FIND ANYTHING WRONG. THIS CAR IS DANGEROUS AND NEEDS RECALLED IMMEDIATELY! THIS HAS HAPPENED TWICE AND TWO FORD DEALERS SAID THEY CANNOT FIND THE CAUSE. RIDICULOUS

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I AM SUFFERING WITH THE KNOWN SHUDDIRING OF THE DPS6 TRANSMISSION. I AM NOW ON MY 3RD CLUTCH AND IT ISN'T A PERMANENT FIX. FORD CUSTOMER SERVICE REFUSED TO HELP OR ESCALATE TO SOMEONE WHO COULD HELP DEFRAY THE $2000 I JUST HAD TO PAY FOR A REPAIR WHICH WON'T PERMANENTLY FIX IT.

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CAR EMITS LOUD (HURTING MY EARS) STATIC AND CRACKLING SOUNDS AT THE SPEAKERS HIGHEST VOLUME. THIS HAPPENS WHEN DRIVING AND EVEN WHEN THE KEY IS NOT IN THE IGNITION CAUSING BATTERY DRAINAGE. THE SOUND IS TERRIFYING AND WHEN IT RANDOMLY HAPPENS DRIVING IS STARTLING ENOUGH TO CREATE A JERK REACTION/JUMP THAT COULD EASILY CAUSE A DISTRACTION OR AN ACCIDENT AS A DIRECT RESULT. IT IS NOT JUST STATIC - IT IS SO FRIGHTENING AN LOUD ON MY EARS THAT MY EARS RING FOR A LONG TIME AFTER DRIVING AND I FEEL LIKE THE CAR IS PRETTY MUCH UNDRIVABLE WITHOUT EARPLUGS. NEARBY DRIVERS CAN EVEN HEAR IT WITH MY WINDOWS ALL UP. IT HAS BEEN MAKING POPPING SOUNDS FOR YEARS THAT ARE ALSO TERRIFYING, BUT NOW IT;S SO MUCH WORSE AND HAPPENS EVERYTIME I USE THE CAR. F I WERE TO PULL THE FUSE AND JUST NOT HAVE A RADIO, FORD TELLS ME IT WILL PREVENT ME FROM USING TEMPERATURE CONTROLS AND DOOR LOCKS. FORD SAYS WITHOUT LOOKING AT IT THAT IT WILL COST ME 1100 FOR EACH PART DISFUNCTIONING WHICH IS EITHER THE APIM OR THE AUDIO CONTROL MODULE OR BOTH BUT OF COURSE THEY WILL HAVE TO CHARGE ME TO FIGURE OUT WHICH PARTS NEED REPLACING. ANY SEARCH SHOWS THAT THIS IS HAPPENING CONSTANTLY TO ALL POOR FORD OWNERS. THIS HAPPENS DRIVING, PARKED, CAR ON/ NO KEY IN IGNITION

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RECENLTLY WITHOUT PRIOR NOTICE OF SYMPTOMS, MY FORD 2014 FORD FOCUS DISPLAYED STEERING ASSIST FAULT WHEN ATTEMPTING TO START THE CAR AND LEAVE THE OFFICE. THE CAR LOST ALL POWER STEERING. I SHUT OFF THE ENGINE, AND RESTARTED THE CAR. THE POWER STEERING WAS RESTORED AND I WAS ABLE TO MAKE IT HOME WITHOUT FURTHER ISSUE. THE CAR PERFOMED FINE FOR THE NEXT WEEK. THE FOLLOWING WEEK, THE CAR DISPLAYED THE SAME FAULT, BUT THIS TIME THE RESTART TRICK DID NOT WORK. I TRIED MANY OF THE SUPPOSED FIXES DISCUSSED ON THE INTERNET, BUT NONE OF THEM WORKED. I HAD TO HAVE THE CAR TOWED TO THE SHOP AS I WAS UNABLE TO DRIVE THE CAR. FURTHER INVESTIGATING ON THE INTERNET REVEALED NUMEROUS OTHER COMPLAINTS OF THIS SAME NATURE. I REACHED OUT TO FORD CUSTOMER SERVICE, AND WAS HUNG UP ON EACH TIME. THEY PEOPLE AT THE CALL CENTER ARE LIKE ROBOTS REPEATING THE SAME LINE OVER AND OVER REGARDLESS OF MY QUESTION. THEN THEY HUNG UP ON ME. I WAS MADE AWARE OF A SERVICE BULLETIN THAT WAS FOR PROBLEMS WITH THE STEERING ASSEMBLY, BUT APPARENTLY IT ONLY APPLIES TO A SMALL NUMBER OF VEHICLES. FORD CUSTOMER SERVICE IS A JOKE, AND THEY REFUSE TO TAKE RESPONSIBILITY FOR SELLING A FAULTY PRODUCT. I WILL NEVER BUY ANOTHER FORD VEHICLE. I HAVE BEEN QUOTED A REPAIR PRICE OF $2500 TO REPLACE THE RACK AND PINION SYSTEM, AS THE COMPONENT PARTS ARE UNAVAILABLE FOR PURCHASE.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE DURING COLD WEATHER THE HORN WAS INOPERABLE. THE VEHICLE WAS TAKEN TO CHAMPAIGN FORD CITY (701 W MARKETVIEW DR, CHAMPAIGN, IL 61822) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,638.

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AFTER REFUELING THE VEHICLE, THE FIRST TIME I GO TO START THE ENGINE IT GETS TO APPROX: 1000 RPM AND THEN RPM PROCEED TO DECREASE UNTIL THE CAR HAS STALLED. WHEN ATTEMPTING TO START THE CAR THE SECOND TIME, THE RPM DROP BUT THE CAR CATCHES IT AND IT DOES NOT STALL. ONLY AFTER REFUELING DOES THIS ISSUE OCCUR.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED A WEEK AFTER PURCHASING THE VEHICLE THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT ALSO STATED WHILE DRIVING AT APPROXIMATELY 55 MPH HE STARTED SMELLING GASOLINE IN THE CABIN OF THE VEHICLE AND PULLED OVER TO ADDRESS THE FAILURE. THE CONTACT STATED HE PLACED A RUBBER HOSE OVER THE GAS LINE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE HAD FAULTY WIRING AND THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN JOHN MEGEL CHEVROLET,LLC (1392 GA-400, DAWSONVILLE, GA 30534) BUT NO REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS REFERENCING THIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STOP SAFELY NOW WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) WITH THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *DT CONSUMER STATES THAT FAILURE WAS THE SAME AS SAFETY RECALL 13S09 FOR REPROGRAMMING. CONSUMER SAYS THAT THE FLASHER WARNING LIGHTS WOULD NOT TURN OFF TO BE RESTARTED AND THE VEHICLE WAS LEFT STALLED IN MOVING TRAFFIC. VEHICLE WAS TAKEN TO GALPIN FORD (VAN NUYS, CA) WHERE THE SOFTWARE WAS REPROGRAMMED. MANUFACTURER WAS NOTIFIED OF FAILURE, BUT REFUSED TO ASSIST. *DL

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HELLO, THIS INFORMATION IS TO BE ADDED TO MY PREVIOUS COMPLAINTS. I COULD NOT FIND A WAY TO ADD TO EXISTING COMPLAINTS ON THE WEB SITE SO I DID ANOTHER COMPLAINT. REFERENCE: TRACKING # 11308693 #11308409 AND REQUEST #266675 FOCUS COMPLAINT. THE ATTACHED PICTURES ARE OF THE LEAKING WASHER FLUID PUMP THAT I REPLACED. FORD MOTOR COMPANY KNEW THEY HAD AN ISSUE WITH THESE PUMPS. THE ORIGINAL FACTORY PUMP WAS MANUFACTURED IN CHINA AND THE NEW FORD MOTORCRAFT WASHER PUMP THAT I INSTALLED IS NOW MANUFACTURED IN POLAND. THIS REPAIR COST ME $724.00 AND I DID MOST OF THE WORK MYSELF. ALL THE DEALER DID WAS INSTALL AND PROGRAM A NEW BCM MODULE.

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CLUTCHES ON CAR HAVE BEEN REPLACED A FEW TIMES DUE TO THE RECALL ON CLUTCHED, TRANSMISSION COMPUTER GOT CHANGED ABOUT 2-3 MONTHS AGO DUE TO DEFECT. A WEEK AGO WHILE DRIVING THE CAR AT FREQUENT STOP AND GO TRAFFIC (ABOUT 1HR0 THE CAR SEND A TRANSMISSION OVERHEATING WARNING TURN OFF CAR FOR 5 MINUTES. I STOPPED FOR 215 MINUTES AND DROVE AGAIN FOR 10 MINUTES AND CAR GIVE ME THE SAME MESSAGE AGAIN. FORD SAID THERE IS NOTHING WRONG WITH THE CAR. THAT THE PROBLEM IS MY DRIVING HABITS THAT MAKE CLUTCHED TO OVERHEAT? NEVER HAD SIMILAR PROBLEM WITH MY OTHER CARS. THIS HAPPENED TO ME AT THE BORDER WIT MEXICO TYING TO CROSS. I HAD CARD INFRONT, IN THE BACK AN LEFT SIDE OF MY CAR.

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THE EXCESSIVE VACCUUM MAY RESULT IN AN ENGINE STALL WHILE DRIVING, WITHOUT WARNING AND WITHOUT THE ABILITY TO RESTART THE VEHICLE, INCREASING THE RISK OF A CRASH. VERY DANGEROUS. CONSTANTLY BATTLING WITH THIS CAR DAILY.

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