What 2,584 owners told NHTSA about the 2014 Ford Focus Bev

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL SHOOK WHILE DRIVING AT LOWER SPEEDS. THE CONTACT TOOK THE VEHICLE TO THE FOOTHILL FORD DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING CLUTCH FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE CLUTCH WAS REPLACED TWICE UNDER WARRANTY; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT AND WAS ADVISED TO REFERENCE NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING) AS THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 08/23/17*LJ *TR

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER DISPLAYED A TRANSMISSION FAULT CODE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY FIFTEEN MINUTES. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,200.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A RED LIGHT AT 4 MPH, THE VEHICLE JERKED FORWARD AS THE CLUTCH SLIPPED. THE VEHICLE WAS TAKEN TO RAMSEY FORD LOCATED AT 1233 TELEGRAPH RD, RISING SUN, MD 21911 WHERE IT WAS DIAGNOSED THAT THE CLUTCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS TAKEN TO RAMSEY FORD EACH TIME, GIVEN THE SAME DIAGNOSIS, AND GIVEN THE SAME REPAIRS. THE FAILURE THEN RECURRED A THIRD TIME AND THE VEHICLE WAS TAKEN TO A DEALER LOCATED AT 1701 BELAIR RD, BEL AIR, MD 21014, WHERE IT WAS DIAGNOSED THAT THE CLUTCH HAD AGAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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UPON STARTUP NO POWER STEERING, MAKING STEERING EXTREMELY DIFFICULT. DASHBOARD MESSAGE STATING "ELECTRONIC STEERING ASSIST FAULT NEEDS SERVICE NOW" DIAGNOSIS CAME BACK STEERING GEAR IS BAD. CLASS ACTION HAS BEEN FILED FOR 2012-14 FORD FOCUS AS WELL AS 2010-2014 FORD FUSION SO IT IS A KNOWN ISSUE BUT STILL NO ASSISTANCE BY FORD.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH AND WHEN THE VEHICLE NEEDED TO SWITCH GEARS, IT FAILED TO DOWN SHIFT. THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE TO AVOID BEING IN TRAFFIC HOWEVER THE REVERSE FUNCTION FAILED AS WELL. THE CONTACT HAD THE VEHICLE TOWED TO THE KOONS SILVER SPRING FORD DEALER WHO DIAGNOSED THAT THE TRANSMISSION AND CLUTCH FAILED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE CLUTCH HAD PREVIOUSLY REPLACED ON JUNE 10, 2015. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS PREVIOUSLY PROVIDED DUE TO THE CUSTOMER SATISFACTION WARRANTY WHICH HAD SINCE EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE FROM A STOP. THE CONTACT HAD TO REMOVE HIS FOOT FROM THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO ACCELERATE. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE JC LEWIS FORD DEALER IN SAVANNAH, GA WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED DUE TO AGE AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A FEW YEARS AGO, THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

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WHEN FILLING WITH CAR AT GAS STATION THE AUTO PUMP SHUT OFF DOES NOT FUNCTION SPEWING FUEL ALL OVER. THIS HAS HAPPENED MULTIPLE TIMES AT DIFFERENT GAS STATIONS. FUEL GAUGES ON CAR ARE NOT ACCURATE. TOOK CAR TO FORD THERE IS A TSB 15-0034 FOR THIS ISSUE. THE FUEL TANK WAS DISTORTED/DEFORMED CAUSING THE FUEL PUMP TO MALFUNCTION OVERFLOWING INTO THE EVAP CANISTER. THIS IS A DANGEROUS SITUATION AND IS A FIRE HAZARD WHEN FILLING THE CAR WITH GAS. THIS ISSUE SHOULD BE A RECALL DUE TO FIRE AND SAFETY HAZARDS.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE HESITATED AND VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (TRISTAR FORD IN BLAIRSVILLE, PA) WHERE AN UNKNOWN RECALL REPAIR WAS PERFORMED. THE FAILURE RECURRED SEVERAL TIMES AFTER APPROXIMATELY THREE MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL AVAILABLE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000. UPDATED 11/02/17*LJ *TR

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BOUGHT A 2014 FORD FOCUS 1/17/16AND 6 MONTHS AFTER OWNING IT, THE VEHICLE SHUDDERED WHEN TAKING OFF AT A GREEN LIGHT, HAD LOST POWER AROUND CORNERS. GOT A RECALL NOTICE JUNE 2016 GOT A NEW CLUTCH AND TRANSMISSION POWER TRAIN. JANUARY 2017 PROBLEM PERSISTED BROUGHT IT BACK TO THE DEALER THEY SAID ITS OVER 60,000 WARRANTY AND HAVE TO PAY CASH FOR THE TRANSMISSION REPAIR . COULD NOT DRIVE THE CAR SAFELY IT WOULD NOT SHIFT. BROUGHT IT BACK WITHOUT RECALL NOTICE JUNE 20, 2017, AND THE DEALER SAID THEY WILL FILE A 360 ON REPAIR OF THE CLUTCH. WAITING FOR THE DEALER TO CALL NOW 6/21/17 . I NEED A RELIABLE CAR FOR WORK AND MY FAMILY AND CAN NOT DRIVE THIS CAR. SO SCARED DRIVING IT 3/4 CLOSE CALLS AND REAR ENDS. IT SITS AS I PAY FOR IT EVERY MONTH.

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2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *LD THE CONSUMER STATED AFTER ACCELERATING FROM A STOP THE WOULD VIOLENTLY SHUTTER. THE VEHICLE WAS REPAIRED TWICE AT NO CHARGE TO THE CONSUMER. IT WAS ADVISED THAT THE FAILURE WAS DUE TO A ROTATING TRANSMISSION. ALSO, THE PARTS FOR THE DOOR LATCH RECALL REPAIR WERE NOT AVAILABLE. UPDATED 06/20/2017 *JS

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THE RADIO SHORTS OUT AND MAKES VERY LOUD POPPING NOISES. WILL HAPPEN EVEN IF THE RADIO IS OFF OR THE VOLUME IS AT 0. THIS HAPPENS IN ANY STATE AS LONG AS THE CAR IS ON. IT IS SEEMINGLY RANDOM IN OCCURRENCE. IT HAS HAPPENED WHILE PARKED, CITY DRIVING, HIGHWAY DRIVING.

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WHEN TRYING TO DRIVE UP A STEEP CITY STREET, THE ENGINE LUGGED DOWN AND ALMOST DIED SEVERAL TIMES BEFORE REACHING THE TOP OF THE HILL. I WOULD RELEASE AND STEP ON THE GAS PEDAL AND IT WOULD REV UP A LITTLE, BUT THEN THE POWER WOULD DROP OFF AGAIN ALMOST DIED EACH TIME. I TOOK THE VEHICLE INTO THE DEALER FOR SERVICE UNDER WARRANTY AND THEY WERE ABLE TO FIX IT. THE TRANSMISSION WAS NOT SHIFTING DOWN UNDER LOAD AS IT SHOULD HAVE. IT NOW APPEARS TO BE WORKING PROPERLY. IF THE ENGINE HAD QUIT, POWER STEERING AND BRAKES WOULD HAVE BEEN LOST AND IF THAT HAD HAPPENED I MAY HAVE ROLLED BACK DOWN THE HILL, THROUGH A BARRICADE AND ONTO THE FREEWAY ABOUT 30 FEET BELOW. THANK GOD THAT DID NOT HAPPEN.

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JUNE 1, 2017: I TOOK MY 2014 FORD FOCUS ST, WITH ~10,500K MILES ONLY 4 MONTHS OUT OF WARRANTY, TO A DEALERSHIP FOR AN OIL CHANGE AND WARRANTY RECALLS. JUNE 2, 2017: THE DEALERSHIP INFORMED ME THAT WHILE REPROGRAMMING THE BCM, BODY CONTROL MODULE, THE COMPUTER WAS WIPED AND THE CAR WOULD NOT START. THE DEALERSHIP SAID THEY ATTEMPTED TO REPROGRAM IT AGAIN BUT DID NOT WORK BUT THAT THEY HAD OPENED A TICKET WITH FORD'S TECHNICAL SUPPORT. THE DEALERSHIP PROVIDED A LOANER CAR TO ME FOR THE WEEKEND. JUNE 6, 2017: THE DEALERSHIP CALLED TO TELL ME THEY STILL HAD NOT RECEIVED A FIX FROM FORD AND THAT FORD KNEW OF THE ISSUE AND HAD REPLIED THAT THEY WOULD PROVIDE AN UPDATE WITHIN 7 BUSINESS DAYS. I WAS TOLD TO KEEP THE LOANER CAR UNTIL THE WORK WAS COMPLETE. I CALLED FORD'S SERVICE LINE TO ATTEMPT TO ESCALATE THE ISSUE. I WAS PROVIDED THE CASE NUMBER, AS REFERENCED, AND TOLD TO TALK TO THE DEALERSHIP'S SERVICE MANAGER. THE SERVICE MANAGER TOLD ME THAT UNFORTUNATELY THERE WAS NOTHING HIS TECHNICIANS COULD DO BUT TO WAIT FOR A FIX FROM FORD. JUNE 15, 2017: I CONTACTED FORD SERVICE LINE AGAIN AND THE CASE WAS ESCALATED TO A REGIONAL MANAGER. THEY INFORMED ME THAT FORD DOES NOT HAVE A FIX AND THAT FORD HAS NO TIMELINE FOR A FIX. THE VEHICLE IS STILL NON-FUNCTIONAL. FORD HAS TOLD ME THEY HAVE NO FIX AND NO TIMELINE FOR A FIX. THE DEALERSHIP IS WAITING ON FORD TO PROVIDE A FIX AS IT'S A COMPUTER ISSUE AND THE DEALERSHIP CANNOT DO ANYTHING TO SOLVE IT.

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TRANSMISSION PROBLEMS SINCE THE DAY I PURCHASED IT(3/31/2014). IT HESITATES FROM A DEAD STOP OR IN MOTION, SHUTTERS WHEN ACCELERATING FROM A STOP. SLIPS OUT OF GEAR FROM A DEAD STOP OR IN MOTION. AFTER I BROUGHT IT IN FOR A RECALL (1/18/2017) IT NOW SLIPS OUT OF GEAR AND DEALER SAYS IT NEEDS A NEW CLUTCH FOR $2,000 WHEN IT DID NOT HAVE THAT ISSUE BEFORE THE RECALL. I DRIVE 95% HIGHWAY. CAR HAS 76,000 MILES ON IT. IT'S AN AUTOMATIC. I'VE HAD MULTIPLE CARS WITH AUTOMATIC TRANSMISSIONS IN THEM AND THEY HAD OVER 200,000 MILES ON THEM WITH NO ISSUES. I BELIEVE THIS TRANSMISSION IS DEFECTIVE AND FORD NEEDS TO REPLACE IT. I HAVE BROUGHT THE CAR IN SEVERAL TIMES BEGINNING WITH THE FIRST WEEK I HAD IT WITH TRANSMISSION PROBLEMS. IT WOULD HAVE BEEN IN A LOT MORE BUT THEY STATED THIS IS NORMAL. I NOW HAVE A CAR I CAN'T DRIVE NOR HAVE $2,000 TO FIX IT. I TAKE VERY GOOD CARE OF MY CARS AND EXPECTED THIS TO LAST LONGER THAN 3 YEARS BEFORE A MAJOR REPAIR. NOW WITH THIS KNOWN ISSUE, MY $30,000 VEHICLE THAT I PAID FOR ONLY 3 YEARS AGO IS ONLY WORTH ABOUT $6,000 ON A TRADE IN. I STILL OWE $12,000 ON IT. HOW IS THIS NORMAL OR FAIR. REPAIRING A DEFECTIVE TRANSMISSION IS NOT A SOLUTION SINCE IT WILL FAIL AGAIN. IT NEEDS TO BE REPLACED. IS IT TRUE THAT FORD KNEW ABOUT THESE DEFECTIVE TRANSMISSIONS YET STILL INSTALLED THEM? THIS IS NOT FAIR TO US AS CONSUMERS TO KNOWINGLY BE SOLD A DEFECTIVE UNSAFE VEHICLE. PLEASE CONSIDER PLACING A RECALL ON THESE VEHICLES AS THEY ARE UNSAFE TO DRIVE IN THEIR CURRENT CONDITION.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 65 MPH, THE VEHICLE SHUTTERED AND STALLED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE FAILED TO WORK WITHOUT WARNING AND THE VEHICLE RAN OUT OF FUEL. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND CALLED ROADSIDE ASSISTANCE FOR MORE FUEL. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE RETURNED TO NORMAL. THE FAILURE RECURRED TWICE. THE LOCAL DEALER (NORTH BROTHERS FORD LOCATED AT 33300 FORD RD, WESTLAND, MI 48185 (800) 586-4203) STATED THAT THE CONTACT HAD TO PAY TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,900.

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IF I AM STOPPED AT A LIGHT OR STOP SIGN ON AN INCLINE, AND I TAKE MY FOOT OFF THE BREAK, THE CAR WILL ROLL BACK UNTIL I AM ON LEVEL GROUND; ALL WHILE THE CAR IS IN DRIVE. I HAVE TAKEN IT TO THE DEALER TWICE AND EACH TIME THEY SAY THAT IT IS JUST THE WAY THIS MODEL IS AND THEY CAN NOT DO ANYTHING ABOUT IT. I AM CONCERNED ABOUT MY SAFETY AND THE SAFETY OF OTHERS BECAUSE I MAY TAKE MY FOOT OFF THE BREAK AND BEFORE I CAN APPLY GAS I MAY ROLL INTO THE CAR BEHIND ME.

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MY REAR WINDSHIELD SPONTANEOUSLY EXPLODED WHEN I TURNED MY CAR ON. FRONTIER FORD SANTA CLARA DEALERSHIP NOW REFUSES TO TAKE RESPONSIBILITY DESPITE SOME CLEAR EVIDENCE THAT THIS IS A MANUFACTURING ERROR AND NOT THE RESULT OF BLUNT IMPACT (UNIFORM SHARDING, INCLUDING AT THE EDGES, NO SPIDERWEB PATTERN).

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WHEN I AM AT A COMPLETE STOP AND I ATTEMPT TO ACCELERATE, MY FORD JERKS RAPIDLY. IN ORDER TO DRIVE THE VEHICLE I HAVE TO PRESS ON THE GAS FORCIBLY IN ORDER TO ACCELERATE TO A NORMAL SPEED LIMIT. AFTER SEVERAL ATTEMPTS TO COMPLAIN TO THE ORGINAL DEALERSHIP METRO FORD ON NOLAND ROAD OF THE ISSUE I WAS TOLD THAT IT WAS A SHUDDER TRANSMISSION PROBLEM. THE FORD DEALERSHIP WILL NOT SOLVE THE ISSUE AND ALTHOUGH THEY STATED THEY RESET THE ISSUE THEY TRY TO CONVINCE ME THAT IT IS NORMAL WHEN IN FACT IT IS NOT. THIS VEHICLE IS AN EXTREME HAZARD AND UNSAFE TO DRIVE FOR ME AND MY CHILDREN. I AM AFRAID IT WILL STALL AT A BUSY INTERSECTION IN THE FUTURE.

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MY FOCUS HESITATES WHEN HITTING GAS AFTER I'VE BEEN STOPPED. IT FEELS LIKE THE CAR IS GOING TO HESITATE. IT'S ALSO DIFFICULT TO DRIVE ON HILLY ROADS. THERE'S NO POWER AND IT FEELS LIKE I'M GOING TO STALL. FORD TELLS ME THERE IS NO RECALL BUT I SEE PLENTY OF WEBSITES WHERE PEOPLE ARE VOICING THEIR COMPLAINTS FOR THE SAME ISSUE. SOMETIMES THE CAR WON'T GO IN REVERSE WHEN I'M PULLING OUT OF A PARKING SPACE. THIS IS VERY DANGEROUS.

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ELECTRIC FAILURE OF POWER STEERING. I WAS TOLD THAT THERE WAS A "SHORT" THAT CAUSED THE POWER STEERING MECHANISM TO FAIL. LESS THAN 3 YEARS AND 48K MILES. SUDDEN FAILURE WITH TOTAL LOSS OF POWER STEERING.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE CONTACT STATED THAT THE FAILURE RECURRED WHEN THE ENGINE BECAME HOT. THE VEHICLE WAS TAKEN TO THE JOHNSON CITY FORD DEALER IN TENNESSEE WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FRICTION ELEMENT B STUCK ON, AND THE CLUTCH ENGAGEMENT BEARING AND CLUTCH LEVERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NOTHING ELSE COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

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COOLANT LEAKING FROM BOTTLE RESERVOIR; ONTO ENGINE CAUSING SMOKE

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. WITHIN TWO MONTHS OF OWNING THE VEHICLE, THE VEHICLE VIBRATED, JERKED, AND LUNGED WHEN APPROACHING A STOP. THE DEALER HAD REPLACED THE CLUTCH ASSEMBLY FOUR TIMES, WHICH FAILED TO PROVIDE A SOLUTION. THE MANUFACTURER PROVIDED NO SOLUTION TO THE DEALER AND THERE WAS NO VOLUNTARY MANUFACTURER RECALL. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A SERVICE CAMPAIGN TO REPLACE THE PART REPEATEDLY. THE CONTACT FELT THAT REPLACING THE SAME OEM PART WAS NOT PROVIDING A REMEDY. THE CONTACT WAS UNABLE TO GET THE VEHICLE REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 0. UPDATED 07/18/17*LJ *AS

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE OPERATING THE VEHICLE, SMOKE APPEARED UNDER THE HOOD. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT COOLANT HAD LEAKED ONTO THE ENGINE FROM THE COOLANT RESERVE BOTTLE. THE VEHICLE WAS TAKEN TO THE DEALER (DUPHY FORD LOCATED IN PHILADELPHIA, PA), BUT NO FAILURE WAS FOUND. THE CONTACT INDICATED THAT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

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TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED AND DID NOT ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THE CLUTCH WAS REPLACED. THE FAILURE RECURRED AFTER APPROXIMATELY ONE YEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CLUTCH WAS REPLACED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTINUE TO REPLACE THE PART WITH DISCOUNTS. THE CONTACT REQUESTED A BUY-BACK, BUT THE MANUFACTURER DECLINED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

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