Dec 16, 2020Transmission & drivetrainElectrical systemBrakes
WHILE MY DAUGHTER WAS DRIVING WITH 2 YOUNG CHILDREN IN CAR ON A CITY ST/HIGHWAY, CAR SUDDENLY STOPPED, & HAD TO BE TOWED TO A REPAIR SHOP.. MECHANIC REPORTED THAT ELECTRICAL WIRES WERE LAYING AGAINST ENGINE, WHICH OVERHEATED & MELTED WIRES, CAUSING VEHICLE TO STOP... HE ADDED THAT IT COULD HAVE CAUSED A FIRE & OUGHT TO BE A RECALL ITEM.
NHTSA ODI 11383712
Dec 13, 2020Electrical system
VEHICLE WAS HAVING MANY ELECTRICAL ISSUES INCLUDING SECURITY SYSTEM RANDOMLY GOING OFF, HEADLIGHTS FLICKERING, INABILITY TO START ENGINE, INABILITY TO STOP ENGINE EVEN WHEN ELECTRICAL WAS POWERED DOWN AND BATTERY DRAINAGE. THE PROBLEM WAS THE BODY CONTROL MODULE (BCM) HAVING BEEN DAMAGED FROM WASHER FLUID INGRESS FROM THE PUMP, ALONG THE WIRE HARNESS, THEN INTO THE BCM. CORROSION AND DAMAGE WAS BEYOND REPAIR. NEEDED TO REPLACE AND REPROGRAM. WILL BE WITHOUT A VEHICLE FOR 2 MONTHS BECAUSE OF PART BACKORDER. REPAIR COSTS WILL END UP BEING CLOSE TO $2,000.
NHTSA ODI 11383242
Dec 11, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT AFTER SHIFTING INTO DRIVE, THE VEHICLE FAILED TO DRIVE FORWARD WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO STEVE MARSH FORD LOCATED AT 12415 S 1ST ST, MILAN, TN 38358, WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI 11383063
Dec 10, 2020Engine
THE CAR HAS ISSUES ON TAKE OFF,LIKE A SLIPPING TRANSMISSION...I SEE THAT THERE WAS A RECALL FOR THIS PROBLEM...I WOULD LIKE MY CAR REPAIRED...
NHTSA ODI 11382956
Dec 2, 2020Transmission & drivetrain
MY CAR BEGAN TO STALL AS I STARTED DRIVING AND THE GEARS HAD TROUBLE SHIFTING TO THE NEXT GEAR AND THE CAR COULDN'T GO FASTER THAN 30 MILES PER HOUR WITHOUT WANTING TO TURN OFF. I TOOK IT TO BOGGUS FORD IN HARLINGEN, TEXAS AND THEY TOOK A WEEK TO INFORM ME THAT THEY HAD FIXED THE PROBLEM AND THAT IT WAS THE CLUTCH. THERE WAS A RECALL ON THIS PROBLEM BACK IN JANUARY 2020 AND I TOOK MY CAR INTO THE SAME DEALERSHIP TO GET THE RECALL FIXED BUT LEADING UP TO NOW, IT WASN'T FIXED. I PICKED UP MY CAR FROM THE DEALERSHIP NOVEMBER 22,2020 AND AS I DROVE OFF MY CAR STALLED BY THE HIGHWAY SO I CALLED THE DEALERSHIP BACK TO TELL THEM AND THEY SAID THERE'S NOTHING THEY CAN DO AND THE PROBLEM MUST BE INTERNAL. MY CAR GOT PICKED UP BY RAYMOND'S TRANSMISSION SHOP BECAUSE IT DIDN'T TURN ON ANYMORE. THEY WORKED ON MY CAR AND I WAS TOLD THAT THE RECALL HAD NOT BEEN DONE AND THAT'S WHY MY CAR GAVE UP. I PAID RAYMOND'S TRANSMISSION $1,600 TO GET IT FIXED. BOGGUS FORD IN HARLINGEN TEXAS DID NOT FIX MY RECALL SO I WANT TO REPORT THEIR WRONGDOING AND SEEK COMPENSATION FOR THE FINANCIAL BURDEN THEY IMPOSED UPON ME. I DID NOT HAVE MY VEHICLE FOR ALMOST 3 WEEKS AND I HAD TO GET RIDES EVERY DAY. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO HELP ME. THANK YOU, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 11377423
Dec 2, 2020Electrical systemEngine
I JUST PURCHASED USED NOV 2020 IT DID NOT MAKE IT 30 DAYS AND HAS TO HAVE TRANSMISSION , RADIO DOESN'T WORK . IT SLIPS BUCKS NO ACCELERATION AND CUT OFF IN MIDDLE OF INTERSTATE 3 TIMES. NOW I AM STUCK WITH THIS NIGHTMARE I DON'T HAVE $4500.TO FIX!
NHTSA ODI 11377507
Nov 29, 2020Transmission & drivetrain
WE ARE EXPERIENCING TRANSMISSION PROBLEMS. THE VEHICLE WILL SHUTTER ONCE IT HAS HAD A CHANCE TO WARM UP.
NHTSA ODI 11376936
Nov 23, 2020Steering
STEERING LOCKED UP
NHTSA ODI 11375863
Nov 22, 2020Engine
GEAR SHIFT ISN'T SHIFTING AUTOMATICALLY PAST 20/30 MPH. CAR JOLTS FORWARD ON IT'S OWN OCCASIONALLY WITHOUT GAS PEDAL BEING PRESSED. WHEN FIRST PRESSING ON GAS CAR TREMBLES.
NHTSA ODI 11375828
Nov 20, 2020Transmission & drivetrainAirbagsFuel systemCrash1 injury
TL* THE CONTACT OWNED A 2014 FORD FOCUS THAT SHE PURCHASED FROM PACIFICO FORD, INC.(6701 ESSINGTON AVE, PHILADELPHIA, PA 19153). SHE STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING SOON AFTER PURCHASE. SHE TOOK THE VEHICLE BACK TO THE DEALER AND AFTER A WEEK, THE VEHICLE WAS RETURNED TO THE CONTACT. UPON RETURN OF THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WHILE ATTEMPTING TO PARK WITHOUT WARNING. DUE TO THE FAILURE, THE VEHICLE SLAMMED INTO A BARRIER AND FLIPPED OVER INTO SLOPE AND LANDED INTO A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT WAS ASSISTED BY A BYSTANDER AND WAS TAKEN OUT OF HER VEHICLE. THE AUTHORITIES ARRIVED AT THE SCENE AND THE CONTACT WAS TAKEN TO A HOSPITAL TO BE TREATED FOR HER INJURIES. SINCE THE ACCIDENT, THE CONTACT STATED THAT SHE WAS TREATED FOR A CONCUSSION, FOUR DIFFERENT BRAIN INJURIES, A BROKEN NECK, A BROKEN UPPER AND MIDDLE BACK, A BROKEN LEFT HIP DISC, AND A BROKEN LEFT KNEE. A POLICE REPORT WAS NOT FILED AT THE SCENE. THE VEHICLE WAS DESTROYED AT THE SCENE AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THERE POSSESSION. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THERE WERE TWO RECALLS ON THE VEHICLE FOR NHTSA CAMPAIGN NUMBERS: 18V735000 (FUEL SYSTEM, GASOLINE) AND 20V331000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA ODI 11375607
Nov 18, 2020
REAR PASSENGER DOOR WON'T LATCH. VEHICLE WAS STATIONARY.
NHTSA ODI 11375216
Nov 18, 2020Steering
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO LOCAL DEALER - GANLEY FORD WEST, INC. (16100 LORAIN AVE, CLEVELAND, OH 44111, (216) 941-9800) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING WHEEL MODULE AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
NHTSA ODI 11375270
Nov 16, 2020SteeringElectrical system
I DROVE TO WORK AND EVERYTHING THAT MORNING BUT WHEN IT WAS TIME FOR ME TO GO HOME , OUT OF NOWHERE WHEN I TURNED MY CAR ON IT SAID STEERING LOSS . I WASN'T ABLE TO TURN MY WHEEL OR ANYTHING , SO I HAD TO GET IT TOWED. THANK GOD I WAS NOT ON THE ROAD AND IT LOCKED UP ON ME BECAUSE THERE'S NO TELLING WHAT WOULD'VE HAPPENED.
NHTSA ODI 11374800
Nov 12, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT A WARRANTY REPAIR DONE ON THE CLUTCH BACK ON 01/2020. THE REPAIRS WERE DONE AT THE DEALER JACKY JONES FORD LINCOLN 714 NEW HIGHWAY 68, SWEETWATER, TN 37874 (844) 844-0096. THE ISSUE RECENTLY RECURRED AGAIN AND THE DEALER STATED THAT SINCE THEY REPLACED THE CLUTCH TWICE BEFORE THE REPAIR COST WOULD FOR THE CONTACT TO PAY. THE MANUFACTURER TOLD THE CONTACT ALSO THAT REPAIRS WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS 58,000.
NHTSA ODI 11374283
Nov 12, 2020Transmission & drivetrain
TRANSMISSION SHUDDERING AND LOCKED UP IN TRAFFIC I HAD TO CYCLE THE IGNITION KEY TO GET THE VEHICLE OFF THE ROAD. I HAVE 2 FIELD SERVICE ACTIONS FOR MY VEHICLE HOWEVER FORD WON'T REPAIR MY ISSUE DUE TO THE VEHICLE HAVING A BRANDED TITLE. I HAD TO REPLACE THE FIRST TRANSMISSION DUE TO A CYCLING INSIDE TRANSMISSION WHICH ENDED UP BUSTING TRANSMISSION CASE.
NHTSA ODI 11374302
Nov 10, 2020Transmission & drivetrainWheelsFuel system
NHTSA RECALL 18V-735 AND CODE P0606 INDICATES A FAULT IN THE ECM/PCM /P06B8 INTERNAL CONTROL MODULE TRANSACTION.
NHTSA ODI 11374027
Oct 29, 2020Transmission & drivetrainElectrical systemEngine
THE CAR DISPLAYS THE P0902 OBII CODE. THE ENGINE STALLS AND WONT CHANGE GEARS PROPERLY. THIS IS SPECIALLY DANGEROUS WHEN TURNING SINCE THE CARS BEHIND YOU CAN'T SEE YOU'RE STALLING AND MAY CRASH INTO YOU. SOME TIMES IT GETS SO BAD THAT THE DASHBOARD DISPLAYS A MESSAGE THAT THE TRANSMISSION HAS HEATED UP AND I HAVE TO PULL OVER IMMEDIATELY. THE CAR WON'T EVEN RUN OR CHANGE GEARS AT THAT POINT. THIS PROBLEM HAPPENS RANDOMLY WHEN DRIVING. SPECIALLY WHEN THE VEHICLE IS IDLE FOR A WHILE.
NHTSA ODI 11366976
Oct 24, 2020SuspensionCrash
STILL WAITING FOR SETTLEMENT RECALL TRANSMISSION RELATED PROBLEM NOT BEING REPAIRED RIGHT I WAS IT MANUFACTURED IF IT WAS NOT COVERED BY INSURANCE
NHTSA ODI 11366126
Oct 24, 2020
I BROUGHT IT IN FOR SKIPPING 3RD AND 5TH GEAR AND FORD SAID THAT IT WAS THE RECALL BUT BECAUSE THEY ALREADY FIXED IT THEY SAID IT WON'T BE COVERED AND I HAVE TO PAY 1400 OUT OF POCKET!!
NHTSA ODI 11366152
Oct 22, 2020Transmission & drivetrain
I HAD 3 CLUTCHES TRANSMISSION GO OUT ON ME AND I WANT TO HAVE FORD BUYBACK MY CAR THEN MY CLUTCHES TRANSMISSION WENT OUT AGAIN FOR THE 4 TIME I DON'T HAVE ANY WARRANTY ON IT I MY SERVICE MANAGER SAID IT'S GOING TO GET WORSE HE TOLD ME TO DO THE BUY BACK PROGRAM JIMMY
NHTSA ODI 11365742
Oct 22, 2020Fuel system
THE CAR SHUT DOWN AFTER I FULL IT UP WILL GAS I WONT START U HAVE TO WANT A MIN THEM THE CAR FILL START
NHTSA ODI 11365761
Oct 22, 2020Transmission & drivetrain
TRANSMISSION DOESN'T SHIFT STAY ON 1ST GEAR, VEHICLE WITH ONLY 77KMILES. CHECKING ON LINE FOUND OUT I AM NOT THE ONLY ONE HAS THIS KIND OF PROBLEM AND SOUNDS LIKE MANUFACTURER ISSUE
NHTSA ODI 11365816
Oct 21, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE BOUNCED AND JERKED WHILE ACCELERATING FROM A STOP. THE CONTACT STATED THAT THE ENGINE REVVED UP HOWEVER, THE VEHICLE HESITATED TO RESPOND. GREG HUBLER FORD (6400 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 289-0431) DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE SHUTTER BOX IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 70,000.
NHTSA ODI 11365544
Oct 16, 2020Electrical system
THE PUSH START/STOP BUTTON WILL NOT STOP THE ENGINE SOMETIMES! I HAVE NOT HAD ANY PROBLEMS STARTING THE CAR USING THE SAME BUTTON. THE VEHICLE WAS STATIONARY AND IN PARK.
NHTSA ODI 11364604
Oct 16, 2020Transmission & drivetrain
I HAVE TRIED ON SEVERAL OCCASIONS TO HAVE MY CAR REPAIRED BECAUSE IT SHUDDERS, JERKS AND HESITATES EACH TIME I WAS TOLD THAT THEY COULDN'T FIX THE RECALL OR WARRANTY ISSUE BECAUSE THE DIAGNOSTIC WASN'T SHOWING ANY PROBLEMS. THE CAR HAS CONTINUED TO DO THE SAME BUT NOW I'M TOLD THIS IS THE PROBLEM BUT IT IS NO LONGER UNDER WARRANTY BECAUSE THE MILEAGE IS AT 119,000 MILES AND IT EXCEEDED THE 100,000 MILES FOR THE WARRANTY. THE FIRST TIME I TOOK THE CAR TO A DEALERSHIP IT WAS UNDER 100,000. I THINK I'M BEING TAKEN ADVANTAGE OF BECAUSE FORD NEW OF THESE PROBLEMS AND I DON'T BELIEVE THERE SHOULD BE A TIME OR MILEAGE LIMIT. THE VEHICLE HAS STOPPED IN THE MIDDLE OF EXCELERATING, IT JERKS WHEN YOU ATTEMPT TO PULL OFF AND SHUDDERS WHILE IN MOTION.
NHTSA ODI 11364703