What 2,584 owners told NHTSA about the 2014 Ford Focus Bev

The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond and jerked. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch had failed and the failure was associated to an unknown recall. The vehicle was taken to the dealer who informed the contact that the recall repair could not be completed unless the transmission had completely failed. However, the failure persisted and caused the vehicle to roll backwards while driving uphill. The vehicle was taken to a second dealer, Hiawatha Ford (1812 Oregon St, Hiawatha, KS 66434), who informed the contact that the recall repair could not be performed as the recall had already expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 34,000.

NHTSA ODI 11482612

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would independently downshift with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The manufacturer had been notified of the failure and referred to contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 107,000.

NHTSA ODI 11482369

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter intermittently failed to shift to the intended gear. The vehicle was taken to the dealer where it was diagnosed with a faulty automatic clutch. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 59,000. The VIN was unavailable.

NHTSA ODI 11482372

The contact owns a 2014 Ford Focus. The contact stated that while operating the vehicle, the transmission shifter failed to shift to park(P). The contact stated that the vehicle started to roll away. Upon inspection, it was discovered that the transmission shifter cable located under the hood had malfunctioned. The contact stated that a friend was able to manually shift the transmission to the park, preventing the vehicle from rolling away. The vehicle was later towed to the local dealer who confirmed that the shift cable bushing was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number. 22V413000 (Power Train). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 95,000. The VIN was not provided.

NHTSA ODI 11481750

After the engine light had been on for about a day and before I remembered to get it looked at, an alarm indicating "transmission fault" suddenly came on when I was in the middle of an intersection and the car completely stopped moving and wouldn't accelerate. Other cars went around me, but I was stuck there until I was able to restart the engine and try again and pull over. If another driver had not been paying attention, it could have caused an accident. This occurred at a four way stop, but on a busier street it might have been worse. We were able to get it driving again after restarting, and the independent mechanic diagnosed it with multiple error codes from the transmission control module. They reset the error codes to get it out of second gear and advised us that the TCM would need to be replaced soon. When reaching out to multiple Ford dealers and customer support representatives, we were told that though the TCM issues were under extended warrenty the replacement TCM part are backordered and we were offered no guidance on when parts would arrive and were told others had been waiting for months, so we have no recourse to fix the faulty system and were offered no compensation or assistance in the meantime. It has so far been about 6 weeks since the incident and have no updates. As a family with one car, this leaves us unable to trust that our only vehicle and we have needed to rent cars at great expense for longer trips.

NHTSA ODI 11481637

Took my vehicle to a dealership for TCM work they could not see anything wrong with it even though I had the check engine light on for it and read the code and it said it was the TCM. took it to the dealership again they said they replaced it but my vehicle is still having the same exact issue intermittently as always. I have been stranded once as it failed JUST after they said they “fixed my car. I didn’t even make it home at least the dealership towed my vehicle again saw nothing wrong with it then said there was a wire that was cut. (That was not there before at this point they were doing things and just wanted money) in the long run they said they fixed everything but my car is still having the stalling of tcm modual part failing and going to neutral. I’ve had almost MULTIPLE car accidents with the TCM going out at stop and go lights, and stop signs. ford NEEDS to fix this issue in all vehicles before someone gets hurt or worse.

NHTSA ODI 11481320

My drivers side door will not latch shut. It is not safe to drive.

NHTSA ODI 11481435

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel became slightly difficult to turn. The following day after starting the vehicle the steering fault message was displayed and the steering wheel was extremely difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V514000 (Steering). The contact stated that the vehicle had experienced the failure stated in the recall. The failure mileage was 76,000.

NHTSA ODI 11481229

August 19th 2022 car violently jerked and check engine light came on I then pulled into parking lot. Stopped car and let cool off. After starting carbi put in reverse reverse gear would not engage. I was able to pull out of parking spot going forward. The 4 miles left to my house. The car transmission would loose all power and motor would rev up. Then tires would chirp and jerk would shudder and jerk then go into gear this was at light turned green. I almost completely stalled in busy intersection transmission would not engage. Ford has a field service action for the issue. Parts are backordered and months before they will repair or a diagnos issues

NHTSA ODI 11481300

Transmission has failed. It’s available for inspection. Car wouldn’t drive up an incline. The problem has been reproduced at 2 mechanics. In the first 2 years of owning the car I had taken it to 2 Ford companies and the dealership that it was bought from. Jerking, slowing down between 15-25 miles, car wouldn’t start the first time after turning the key, when opening the door I heard noise coming from under the hood, the radio would turn on when opening the door.

NHTSA ODI 11480905

The contact owns a 2014 Ford Focus. The contact stated while driving approximately 20 MPH, the vehicle lost motive power and stalled. The contact stated that the stalling also occurred after refueling. The contact stated the check engine warning light was illuminated. The contact also stated that the fuel gauge was not accurate. The contact had taken the vehicle to a dealer but the vehicle was not diagnosed; however, the dealer stated that the failure could be related to the fuel tank and the fuel tank might need to be replaced. The contact researched online and related the failure to NHTSA Campaign Number: 14V525000 (Fuel System, Gasoline). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 106,000.

NHTSA ODI 11480813

While driving down the road I went to accelerate and the vehicle revved up but didn't accelerate at all so I parked my vehicle and when I tried to move it again I had to back up yet I had no reverse all of a sudden. I limped it to my dealership and they told me that my clutch went out but it's an automatic so I didn't understand that, I had to get a new transmission and ever since it hasn't shifted smoothly and not even 50000 miles later I'm having the same problems only it's not under warranty and I can't afford a new transmission or a new car. I know that's my problem but what if I had been turning into traffic and it slipped? I would be at fault for an accident that wasn't my fault, it was a crappy transmission that failed and could have cost me my life, my son's life, or whoever I would have collided with's life. I just want to make sure no one else has the same false hope of merging into traffic and instead causes an accident.

NHTSA ODI 11480384

The contact owns a 2014 Ford Focus. The contact stated that while attempting to accelerate, the vehicle shuddered and hesitated before accelerating. There were no warning lights illuminated. The contact took the vehicle to the dealer who replaced the clutch; however, the failure persisted. The contact had the clutch replaced twice and was informed that the clutch needed to be replaced a third time. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.

NHTSA ODI 11480215

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The contact also mentioned that the vehicle would fail to accelerate upon depression of the accelerator pedal. The contact had taken the vehicle to a dealer and was informed that the clutch actuator was defective and needed to be replaced. The contact was also informed that the vehicle was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) and was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 65,000.

NHTSA ODI 11479943

The vehicle suddenly lost power while driving and was unable to be shifted out of first gear. This happened while on a main road and thankfully I was not hit when this occurred. When the vehicle was put in reverse, it goes into neutral and revs the engine instead of engaging the gear. The check engine light is on, was on for two days prior to this incident. Since this incident the car has been unusable. I called many different Ford dealerships and only one would see my car since they all "have too many cars" waiting for the same repair. When I took my car into the dealership today (via towing, as they instructed), they did not even inspect it, and simply told me to have it towed back home. I believe this to be an egregious safety hazard that, despite the extended warranty, is in no way being ACTUALLY fixed. If nowhere will take my car to repair it then am I expected to just keep driving a broken, unsafe vehicle?

NHTSA ODI 11479632

The steering gear assembly fails making a grinding noise. Is an internal issue and is not covered by recall 14S18. Arms are intact but steering assembly failed internally. Can feel gritty vibration from concerned part as I turn wheel

NHTSA ODI 11479120

The contact owns a 2014 Ford Focus. The contact stated that the steering wheel was loose. There were no warning lights illuminated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 85,000. The VIN was not available.

NHTSA ODI 11478974

The contact owns a 2014 Ford Focus. The contact stated while driving at 35-40 MPH, the suspension of the vehicle started shuddering. The contact veered to the side of the road and inspected the tires but could not determine the cause of the failure. The contact stated that the failure reoccurred increasingly while driving. The vehicle was taken to the local dealer where the transmission clutch was replaced. However, the failure reoccurred while driving. The contact became aware of Ford Customer Satisfaction Program Campaign Number: 14M02. The vehicle was taken to the dealer for taken to the dealer where it was diagnosed that the transmission control module (TCM) needed to be replaced and reprogramed, and the transmission position sensor and the transmission clutch needed to be replaced. However, the manufacturer declined to cover the transmission clutch replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 100,000.

NHTSA ODI 11478859

When Ford looked at my car during a recall for the locks I informed them of some problems I noted and they informed me that there were several reports with Ford Focus's concerning the Clutch and The Transmission control module. They said there were no known recalls regarding it. However my car once the RPM hits below a certain point like going to a stop light or going speeds below 35 the car starts to either drag when I accelerate or outright refuse to accelerate. This has happened on several frightening occasions on my way to and from work and almost caused an accident because of the drag. There were no lights or indications that there is a problem with the car.

NHTSA ODI 11478172

One day when I went to go fill my 2014 Ford Focus up, my car started and stalled randomly. I could not get my car to turn back on. After a few tries, it finally came on. This issue would go on for two weeks every time I filled up my car. If my car only gets $10 in it, its fine though. only happens when I fill it up. Then my car gas gauge started acting funny and will fluctuate between empty and full while driving. I can't tell how much gas I have in my vehicle. Then my husband, who so happens to be a mechanic, took a look and noticed my fuel tank is now caved in and is deformed. There is a problem with my CPV which has now affected my fuel tank. Upon further investigation, I did see where there was a recall about the power train quite a few years ago and then not long after, another recall about the CPV failing and causing stalling, not accurate gas gauges, and deformed gas tanks. I called my local Ford dealership about this. When I typed in my VIN the only active recall was the door latch system. Which means it was either fixed in the past or for some reason my vehicle wasn't recalled when it should have been. My ford dealership said there was no current or past recalls on my specific vin and were refusing to fix my car. I feel like it is unfair my car was affected by a recall but I can't get it fixed just because my vin says my car wasn't affected. It definitely was. I am a poor college student just trying to make a life of myself. I will soon have no car, unless my husband finds a way to fix it without spending an arm and a leg. Thanks for listening and please help me. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11478265

The contact owns a 2014 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle felt as if it had shifted to a lower gear and then to neutral. The contact stated that she depressed the accelerator pedal and the engine revved; however, the vehicle did not respond. The contact stated that the vehicle would slip back into gear independently. Additionally, the contact stated that when placing the vehicle in reverse, the vehicle would stall causing her to have to shift the vehicle into park and restart the vehicle. The vehicle would drive normally after a restart. The contact stated that the check engine warning light was illuminated. The contact stated that the failure became recurring and eventually the vehicle would not start. The contact had the vehicle towed to a dealer who diagnosed that the transmission control module needed to be replaced. The dealer informed the contact that the part was on backorder and the vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11477804

I recently purchased the vehicle second-hand with 57,000 miles on it. Six weeks later, while driving the engine light came on and the car would not accelerate properly- it hesitated severely and would not shift itself into higher gears. The local Ford dealer diagnosed the problem as a Transmission Control Module failure and informed me this is a known manufacturer defect covered by warranty. However, the part is back ordered 18+months. A car with a safety defect identified by the NHTSA, litigated in court, and unable to be repaired due to unavailability of parts should not be allowed to be sold. The Ford Customer Satisfaction Program provided no assistance to resolve the problem. The car is un-driveable and repairs cannot be made because the part is back ordered. The 2014 Ford Focus is a dangerous car that should not be bought, sold, or driven.

NHTSA ODI 11477272

The contact owns a 2014 Ford Focus. The contact stated that she was unable to start the vehicle. The contact stated that the parking aid malfunction warning message was displayed. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission control module to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,700.

NHTSA ODI 11476840

01/08/2019- Vehicle was checked for fuel tank deformation (18S32) Vehicle Mileage 65,162 the technician comments read as follows (check dtcs, check for available PCM software update, no available software update, no parts replaced) 07/26/2022- Vehicle was brought to Billy Howell Ford Lincoln Dealership for a permanant emmissions code PO442. Ford Corporate arranged the Diagnostic appointment. The technician comments read as follows (checked dtc's. found multiple DTC's set in various modules. PO442 is only fault set in PCM. checked OASIS, no relevant information found. performed EVAP system test, passed. performed EVAP purge and seal test, passed. connected smoke machine to test for leaks. EVAP smoke machine measured a leak of approxamitely .040", near acceptable range. visual inspection during EVAP leak test, found smoke emitting from vapor canister fresh air vent tube, indicating EVAP vapor canister vent leakage. recommend replacing EVAP vapor canister and retesting. 07/30/2022- I took vehicle to have the EVAP vapor canister replaced mechanic noticed that the fuel tank was slightly deformed. I drove the vehicle approxamitely 120 miles so the PCM would cycle and clear the permanent code . Fuel guage was on empty w/light on. I stopped at gas station I put 26 dollars of e-85 in vehicle. when i returned to car the fuel gauge was reading full DTE 418 miles. The gauge was reading innacurate. I drove the car about 40 miles before it stalled and it would not start. I waited a few minutes and tried to start the vehicle and it started . Iimmediately drove home and parked it in the garage. All of these symptoms point to the recall (18S32) Billy Howell Ford say's my recall was already completed and I cant recall it again. The vehicle has never received a PCM reprogramming for the fuel tank (19S22) Ford was supposed to reprogram the PCM software back in 01/08/2019 when they checked for the tank deformation . Withouty the software update and necessary repairs. its a risk.

NHTSA ODI 11477015

I was at stop light. When I accelerated the car jerked then went into gear. It was fine until I had to stop and go again. Then an engine light came on. Then it said the trans is to hot, Pull over safely. Then it said to wait 5 minutes to let it cool down. Now I have to find a way to get it to a shop and try and repair it. It's a 2014 Ford Focus with 70.000 miles

NHTSA ODI 11476759