What 2,584 owners told NHTSA about the 2014 Ford Focus Bev

The contact owns a 2014 Ford Focus. The contact stated that the clutch was replaced under a previous transmission control module satisfaction program. The contact then stated that while she was parked and shifted the gear into reverse(R), the vehicle failed to respond. Once the contact shifted the gear shifter into drive(D), the vehicle was jerking with the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing to replace the transmission control module and the clutch. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 109,000.

NHTSA ODI 11489657

This vehicle has hesitated when pulling in front of other vehicles, putting myself and passengers in severe danger, bucks when accelerating, and has left me stranded on a major highway when the transmission wouldn't engage (slipped). The transmission is known to be faulty, but Ford will not take responsibility for the problem. It has occurred numerous times. My wife and I are disabled, and need transportation, but I feel this car is unsafe to drive.

NHTSA ODI 11489009

The contact owns a 2014 Ford Focus. The contact stated that while driving, the vehicle hesitated and the engine stalled. The transmission fault warning light illuminated. The vehicle was taken to the muffle shop where the diagnostic produced a code indicating that the catalytic converter was faulty however, the contact was advised to take the vehicle to the dealer. The vehicle was then taken to the dealer where it was diagnosed that the canister purge valve, clutch assembly, second lever assembly tube, and cylinder assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,581.

NHTSA ODI 11489020

Previously we had our vehicle repaired due to a safety recall regarding the fuel tank canister purge valve. This component is malfunctioning again. I called Ford and was told this recall was no longer active. The vehicle and component are available for inspection as needed. Due to the vehicle stalling at any time this can cause a dangerous situation, especially at highway speeds. Additionally, the vehicle resists starting which could potentially leave us stranded. The check engine light is activated due to this problem which was diagnosed via On-board diagnostics device.

NHTSA ODI 11488843

The contact' mother owns a 2014 Ford Focus. The contact stated that while his mother was driving approximately 45 MPH, the brake was depressed to slow for traffic and the vehicle started shuddering and hesitating. The contact stated that the check engine and check transmission warning lights were illuminated. The contact's mother was able to drive the vehicle back to her residence however, the vehicle failed to exceed 10 MPH. The contact stated that his mother contacted an independent mechanic who went to the residence to diagnose the vehicle. The independent mechanic determined that the transmission release fork and clutch assembly needed to be replaced. The vehicle had not been repaired. The contact stated that his mother related the failure to an unknown Manufacturer Satisfaction Program that replaced the transmission release fork and clutch assembly twice by a dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

NHTSA ODI 11488180

The contact owns a 2014 Ford Focus. The contact stated that after starting the vehicle and shifting to drive(D) the vehicle would shudder and slip out of gear. The contact stated that the failure also occurred while driving uphill approximately 30 MPH, the vehicle started to shudder and slipped out of gear with the vehicle rolling backwards. The contact stated no warning light was illuminated. Additionally, the contact stated that on another occasion after the vehicle started shuddering, the vehicle remained stuck in first gear and the vehicle failed to exceed 10 MPH. The contact had the vehicle towed to a dealer where it was diagnosed and determined that a fork inside the transmission and many clutches needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11487889

The contact owns a 2014 Ford Focus. The contact stated that on numerous occasions while shifted into reverse(R), the vehicle failed to respond. The contact also stated that while shifted into reverse(R), the RPM increased and the engine revved while the brake pedal was depressed. No warning light was illuminated. The vehicle was taken to an AutoZone where it was placed on a diagnostic machine and produced codes: P090C, U0100-00, U3003-17, U3003-16, U0101-00, U0401-00. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.

NHTSA ODI 11487894

The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle started jerking significantly. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch had failed. The vehicle was then taken to the local dealer who diagnosed that the transmission clutch and the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as Ford Customer Satisfaction Program Campaign Number: 19N08 for transmission clutch had expired and Ford Customer Satisfaction Program Campaign Number: 15B22 (TCM) part was not available. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.

NHTSA ODI 11486976

2014 FORD FOCUS. CONSUMER WRITES IN REGARD TO FAILED TRANSMISSION CONTROL MODULE (TCM).

NHTSA ODI 11486601

My 2014 Ford Focus Titanium experiences bucks and jerking on a daily basis. I will be making turns crossing large streets and I will have a chance to go and when I do the car will stall and the power will come back almost getting me killed by oncoming traffic. Also at red lights or stop signs I will stop and then press the gas only to have the car go a little and then stall or jerk/buck in which the person behind me (especially at red lights) thinks I'm going and goes only to have me stop and then they almost hit my back (I actually had one person tap my back bumper but thank Jesus I was ok). Also on the highway doing 55-70 MPH and I press the gas to move a lane or go forward more the car will drop gears and stall causing the cars behind me to almost hit me and honk. This is not too mention the slips and bucks the transmission causes on the daily which are just annoying. This is extremely dangerous! I have given my wife my Nissan Rogue and taken the Ford Focus as I don't feel safe letting her (or myself) drive it. And the transmission has been replaced as well as the clutch before and most recent the car wouldn't go in reverse and they fixed the TCM. It is now known that Ford KNEW about these issues and did nothing! I'm afraid one day I will die in an accident and it will be because of this transmission but we don't have the money to get rid of the car we already paid off. And no one wants to buy this junker as we've tried to sell it! I don't know what to do as this is unbelievable?!

NHTSA ODI 11486350

While in heavy traffic, the car started to "shake". At one stop point I removed feet from brakes pedal to move forward, but car did not reacted and stayed in same spot as if car was parked. I then put the par in "P" and then "D" and then I was able to continue driving. Car has been "shaking" and "pulling" after that. That happened two week ago, I call Ford, but they hang up, I leave voicemails and they have not responded.

NHTSA ODI 11486421

transmission control module faulted out. In 2018 a recall for the dual powershift clutch was repaired, now the TCM faulted out in the car while i was driving, i had an infant in the car and it died in the middle of a busy highway almost causing us to crash! I had to be towed, I called ford motor company to be told it was not under recall, only to find out that in fact it is, and their in a lawsuit currently for these problems. I work 2 jobs, Latham ford refused to even look at my vehicle for 2 months, i work, i cannot go without a car. The tcm is currently on a national backorder for thousands of people. I had no means of transportation for an entire month, it cost me hundreds of dollars for taxis and ubers. I found a replacement part on my own and had it installed yesterday. the manufacturer stated in the description, that the part was already programmed, it was not. It was misrepresented, and it cost me an extra $400.00 to have it programmed, and also the software needed to be updated to clear error codes in the tcm for it to be relearned. So far im out about 2 thousand dollars for a known manufacturing issue that could have ended FATAL. I want to be reimbursed for every dime i spent, and the inconvienience! I have reciepts for the part and labor! I will never buy a FORD product again after this. I could have died, along with my passenger. something needs to be done!

NHTSA ODI 11486177

I purchased my 2014 Ford Focus in 2018. I drove it very little between 2020-2021 due to Covid and being furloughed. Once back to regular driving the car was shuttering and in July 2022 the clutch and TCM failed. At first the dealer denied it had anything to do with the transmission or settlement from ford. I had to file an intent to arbitrate just to get it fixed under the warranty. The TCM was on on indefinite back order and I was told it could be up to a year. I filed for arbitration trying to get a repurchase using the Magnuson moss the federal emission and design defect, and the consumer fraud act. I was denied because of the class action lawsuit. Ford refuses to honor their own warranty and the federal warranty because of this lawsuit. The suit was filed prior to my purchasing the vehicle as was the opt out. I am not involved w that lawsuit and should not be held to its terms. It’s terms benefit ford. The TCM warranty was extended to 10 years by Ford in 2015 2 years before the lawsuit. I filed a complaint w the EPA and miraculously Ford found a TCM and repaired it in one day. My car sat for months. It still shutters and has lost power in the 3 weeks that I have had it back. Mooresville Ford where the car was repaired refuses to give me an invoice or any information on any additional warranty on the replacement parts. This car is a danger and threat! The fact that u allowed ford to get away w this is disgusting. Ford claims that ur car has to fail 3 times before a repurchase. So your telling me that while driving, usually on the highway, at over 65 mph my car has to lose power and I have to navigate it to the right with my steering and brakes that should hopefully work before I can get a repurchase?! Under Magnuson moss and the EPA warranty I’m eligible for a repurchase. The car is not safe and I could not resell it to anyone in good conscience knowing that it will fail again. The replacement parts are the same defective parts that u allow them to use

NHTSA ODI 11486189

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would jerk, shudder or hesitate while depressing the accelerator pedal. The contact also stated that the check engine warning light illuminated and the transmission service message was displayed. The vehicle was initially taken to an independent mechanic who diagnosed the vehicle with transmission failure and referred him to a dealer for assistance. The dealer was also notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure and informed him that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11485178

The contact owns a 2014 Ford Focus. The contact stated while driving 70 MPH, the vehicle began to decelerate. The contact stated no warning light was illuminated. The contact was able to park on the side of the roadway. The vehicle failed to restart. The vehicle was towed to a nearby gas station, even though the fuel gauge indicated that there was fuel in the tank. The contact stated that he added 9 gallons of fuel and the vehicle restarted. The contact stated that he had experienced the failure 6 times. The contact took the vehicle to an independent mechanic and they associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.

NHTSA ODI 11484563

The contact owns a 2014 Ford Focus. The contact received notification of NHTSA Campaign Number: 13V523000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after coming to a complete stop, the vehicle would intermittently jolted forward upon depression of the accelerator pedal with the transmission warning light illuminated. The dealer was initially notified about the recall and confirmed that parts would not be available for months. The contact then took the vehicle to another dealer where and left the vehicle in their possession. The contact was then informed that the manufacturer had instructed the dealer to order the parts then closed the recall. The contact was informed to pick up the vehicle despite the recall not being serviced; the recall was removed from the VIN. The manufacturer had not been notified of the issue. The failure mileage was unknown.

NHTSA ODI 11484423

The car was having problems shifting and the check engine light came on. Took car to independent mechanic and they discovered the Transmission control module needs to be replaced, but not able to get one. Told there is a 50,000 on a waiting list to get one. Went to trade car in at ford dealership towards a new ford and they will give $100 for our 2014 focus with the TCM problem.

NHTSA ODI 11484517

The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the message "Transmission Fault" was displayed. The contact veered to the side of the road. The contact was able to continue driving; however, the failure reoccurred. The contact stated that the vehicle would surge while braking or accelerating. Additionally, the contact stated that the vehicle would hesitate to respond while depressing the accelerator pedal. The vehicle was taken to the dealer where it was diagnosed that the transmission control module (TCM) had failed and the failure was associated with Ford Customer Satisfaction Program Campaign Number: 14M02. However, the parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the part to repair the vehicle was not available. The failure mileage was approximately 92,000.

NHTSA ODI 11484338

The contact owns a 2014 Ford Focus. The contact stated that the clutch was slipping. While driving at various speeds, the vehicle stalled with the check engine warning light illuminated and flashing on and off. The vehicle was taken to the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 82,000. The VIN was not available.

NHTSA ODI 11483988

The contact's daughter owns a 2014 Ford Focus. The contact stated that the transmission warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that there was a defect inside the transmission. The contact was then informed that the part to repair the transmission was on backorder. The manufacturer was notified of the failure and provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 70,000. The VIN was unavailable.

NHTSA ODI 11483718

The contact owns a 2014 Ford Focus. The contact stated while driving 40 MPH, the accelerator pedal was depressed and the vehicle began to shudder. The check engine warning light was illuminated. The vehicle was taken to a transmission specialist where it was diagnosed that the Transmission Control Module (TCM) had failed. The TCM was flushed. However, the failure persisted. The transmission specialist diagnosed that the module needed to be replaced. The contact referenced Ford Customer Satisfaction Program Number:14M02. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. A case was opened. The failure mileage was approximately 38,232.

NHTSA ODI 11483534

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed and became inoperable and felt loose. No warning lights were illuminated. The vehicle was then taken to the dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 41,004.

NHTSA ODI 11483275

The canister purge valve is stuck open causing a vacuum inside the fuel tank. Fuel tank is currently deformed because of the vacuum. This issue has lead to a recall in other year models of the Ford Focus (2012 & 2017) but not the 2014 Ford Focus.

NHTSA ODI 11483038

The contact owns a 2014 Ford Focus. The contact stated that the check engine and transmission overheating warning lights were illuminated on the instrument panel. The vehicle was diagnosed by an independent mechanic and the contact was informed that the vehicle had experienced transmission failure; however, the contact was informed that it was okay to keep driving the vehicle. On another occasion while the contact was at a stop light, the vehicle would not accelerate. The contact stated that the vehicle lost motive power and stalled. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The dealer also stated that the VIN was not under recall. The manufacturer was contacted and the contact was informed that the vehicle was over the mileage for Extended Warranty Coverage. The failure mileage was 107,000.

NHTSA ODI 11482568

The transmission continues to fail by losing power, jerking, gears slipping and the dual clutch shakes the car in low gear. The car has been in the Ford shop in Fayetteville, Ga on numerous occasions for the transmission. More than one time the shop said there was not any problem at all. We explained the car I’d unsafe because the transmission shutters and jerks. The car was also at Mcdonough Ford and they said the same thing - there is not any thing wrong with the car. Before the transmission issues Ford replaced the fuel tank and fuel injectors. Now, the transmission failed the car will not go into any gear.

NHTSA ODI 11482588