What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

PURCHASED A USED 14 EXPLORER AND TOOK A 300 MILE DRIVE ON REMOTE HIGHWAYS. WHEN I RETURNED I NOTICED ONE THE WINDSHIELD PANELS WAS COMPLETELY MISSING FROM THE VEHICLE AND THE OTHER ONE WAS ALSO RAISED AND APPEARED TO BE LOOSENING. I DID SOME RESEARCH ONLINE AND APPARENTLY THIS IS A PREVALENT ISSUE ACROSS 2013-14 EXPLORERS AND ONE WHICH FORD DOESN'T EVEN COVER UNDER ITS WARRANTY- NOT TO MENTION THE SAFETY HAZARD. I DIDN'T EVEN KNOW THIS PIECE WAS GONE UNTIL I GOT HOME. HAD THEIR BEEN A CAR BEHIND ME WHEN THIS FLEW OFF GOING 75 MPH, THIS COULD HAVE CAUSED SOME SERIOUS DAMAGE OR ACCIDENT. I FIND IT ABSURD THAT FORD HAS NOT ISSUED A SAFETY RECALL FOR THIS. NOT TO MENTION IT COSTS $650 TO REPLACE EVERY TIME BECAUSE YOU NEED TO PURCHASE AN ENTIRELY NEW WINDSHIELD. I HAVE NO IDEA HOW FORD CAN CONTINUE TO DENY THIS ISSUE CONSIDERING HOW MANY MESSAGE BOARDS AND POSTS I'VE SEEN REGARDING THIS EXACT ISSUE. CAN YOU PLEASE ASSIST WITH THIS AND RAISE IT AS A SIGNIFICANT SAFETY ISSUE?

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GALVANIC CORROSION ON THE HOOD OF CAR WHICH FORD IS WELL AWARE IS HAPPENING . FORD ONLY WANTS TO SAND AND PAINT EVEN THOUGH IT IS UNDER WARRANTY. THIS WILL ONLY HAPPEN AGAIN IN TWO YEARS OR LESS , ONLY THEN IT WILL BE UP TO ME TO COVER THE COSTS.

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THEIR IS A TSB 14-0130 EXHAUST ODER IN VEHICLE THIS IS A SERIOUSE PROBLEM ESPECIALY CHILDREN ARE IN REAR OF VEHICLES MAKE CAUSE CO2 POISING, SOME ONE SHOULD NOT HAVE TO DIE TO MAKE THIS A RECALL REPAIR COSTS OVER $775 DOLLARS IF COMPLAIN, IF YOU ASK FOR IT AFTER WARRENTY BEEN COMPLAING ABOUT SMELL, NOW AFTER WARRENTY OVER, THEY FOUN TSB

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK/SEIZE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER, WHO HAD A CASE OPEN, AND STATED THAT THE WARRANTY WAS NO LONGER ACTIVE. THE CONTACT FOUND THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 04/06/16*LJ CONSUMER STATED STEERING WHEEL WAS LOCKING UP AND WAS REPAIRED AND REPLACED. UPDATED 05/29/18*JB

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WHILE DRIVING WITH THE AIR CONDITIONING OR HEAT ON THE VEHICLE HAS A STRONG ODOR OF BURNING PLASTIC OR SULFUR TYPE SMELL.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, AN EXHAUST ODOR EMITTED INTO THE VEHICLE THROUGH THE FRONT AND REAR AIR VENTS DURING ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MUFFLER WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHILE DRIVING 20 MPH. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND THE GEAR SHIFTER SEIZED. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. ONCE THE CONTACT ARRIVED AT HOME, THE VEHICLE LOST POWER, THE ALARM AND HORN SOUNDED, AND THE TAILGATE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE GEAR SHIFTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 24,191. UPDATED 05/03/16*LJ

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MY POWER STEERING WENT OUT ON MY CAR LUCKILY WHILE I WAS PARKING AND NOT DRIVING. I BROUGHT MY CAR TO DEALERSHIP WHO STATED THEY FOUND THE FAULT ON THE COMPUTER BUT COULD NOT GET THE POWER STEERING TO GO OUT ON THEM SO IT IS A WAIT AND SEE. ALSO, MY NEIGHBOR HAS 2013 WITH 44,000K MILES AND IT JUST COST HER $1700 TO REPLACE POWER STEERING. SEEMS THIS IS STILL AN ISSUE WITH THIS MODEL.

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SIDEWALL OF TIRE BLEW OUT ON PASSENGER SIDE WHILE PULLING INTO A PARKING LOT AFTER MAKING A U TURN.

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I AM NOT COMPLAINING ABOUT MY OWN VEHICLE BUT OTHERS. IN THE LAST YEAR, IT SEEMS THAT 99% OF CARS I SEE WITH NO HEADLIGHTS ON ARE NEWER MODEL FORDS, ALL PRODUCTS. IT USED TO BE SOMETHING SEEN ONCE A WEEK OR SO BUT NOW I SEE THIS SEVERAL TIMES A DAY. I AM FILING A COMPLAINT NOW BECAUSE I JUST SAW A 2014 FORD EXPLORER POLICE CAR WITH NO HEADLIGHTS ON. THIS IS AN ISSUE THAT IS SO PREVALENT THAT IT POINTS TO SOMETHING MORE SERIOUS AND CONSISTENT THAN DRIVER IGNORANCE AND MORE TO POOR DESIGN OF HEADLIGHT SWITCH OR HEADLIGHT PROGRAMMING ISSUES.

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I HAVE HAD A PROBLEM SINCE I GOT MY LEASED 2014 EXPLORER, WHEN I HIT THE GAS HARD IT WOULD SMELL OF EXHAUST FUMES, AT FIRST I THOUGHT IT WAS BECAUSE IT WAS NEW AND WOULD GO AWAY SO I USED TO OPEN THE WINDOWS TO LET THE SMELL OUT BUT IT WAS QUITE BAD SO I HAD TO PULL AWAY MORE SLOWLY TO AVOID IT OR HAVE A BAD SMELL OF FUMES IN THE CAR, I WOULD OPEN THE WINDOWS BUT ITS SO HOT IN FLORIDA AND IT LETS ALL THE A/C OUT, MY GIRLFRIEND KEPT TELLING ME THERE IS SOMETHING WRONG BUT I KEPT SAYING IT WILL PROBABLY GO AWAY, I WORKED AT A FORD DEALERSHIP AND I ASKED THE SERVICE DEPARTMENT IF THEY HAVE HAD OTHER COMPLAINTS TOO THEY SAID THERE WAS NOTHING WRONG, HOWEVER SHE WAS RIGHT THERE IS A PROBLEM AND IT HAS NOT GONE AWAY I WILL TAKE IT IN ON MONDAY AGAIN AND HAVE THEM DRIVE IN THE CAR WITH ME TO SMELL THE FUMES TOO THEN THEY MAY BE ABLE TO FIX IT. FORD HAVE KNOW ABOUT THIS PROBLEM FOR QUITE SOME TIME AND THEY ACTED NEGLIGIBLE IN MY HONEST OPINION BECAUSE THEY HAVE KNOW ABOUT THIS COMPLAINT WHY WOULD THEY NOT INFORM CUSTOMERS WHO HAVE PURCHASED THESE VEHICLES TO GET THEM CHECKED OUT FOR THEIR SAFETY AND THE LONG TERM EFFECTS FROM CARBON MONOXIDE FUMES IT COULD LEAD TO CANCER OR RESPIRATORY ISSUES AND MUCH MORE, THERE SHOULD BE A RECALL FOR SAFETY SAKE.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE LOWER CONTROL ARM FRACTURED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. AS THE CONTACT APPLIED FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE, THE VEHICLE SUDDENLY JERKED TO THE SIDE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM IN THE FRONT OF THE VEHICLE HAD FRACTURED. THE CONTACT SUSTAINED MINOR BRUISES AND THE REAR PASSENGER SUSTAINED MINOR NECK BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

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VEHICLE IS EMITTING CARBON MONOXIDE AND OTHER DANGEROUS FUMES INTO CABIN AFTER ACCELERATION. CAUSING MY ASTHMA TO FLAIR. MY WIFE AND KIDS HAVE HEADACH WHEN IN CAR WITH ME. I BEEN HAVING BREATHING ISSUE SINCE I PURCHASED THE CAR.

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VEHICLE IS EMITTING CARBON MONOXIDE AND OTHER DANGEROUS FUMES INTO CABIN WHILE IN OPERATION

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THE HEADLIGHTS ON THE 2014 FORD EXPLORER DO NOT ILLUMINATE THE ROAD WHEN TURNING, ESP TO THE RIGHT. THE DRIVER TURNS INTO DARKNESS. THEREFORE IF YOU ARE TURNING RIGHT AT NIGHT, THE DRIVER CAN NOT DETERMINE IF A PEDESTRIAN IS IN A CROSSWALK OR IF THE LANE HE/SHE IS TURNING INTO IS OBSTRUCTED OR COMPROMISED IN ANY WAY. THIS HAS BEEN A PROBLEM WITH THIS VEHICLE SINCE I GOT IT BUT I WAS ABLE TO LIMIT MY NIGHT TIME DRIVING UNTIL RECENTLY. NOW I HAVE COME TO REALIZE HOW DANGEROUS THE INABILITY TO SEE INTO THE TURNS YOU ARE MAKING IS. IN OCTOBER 2015, I WAS TURNING RIGHT ON TO A BUSY STATE HIGHWAY AT NIGHT. BECAUSE THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD THROUGH THE TURN, I COULD NOT SEE WHERE MY LANE WAS, OVERESTIMATED THE DISTANCE AND THEN REALIZED AS I STRAIGHTENED THE VEHICLE THAT I WAS IN THE LANE OF ONCOMING TRAFFIC TRAVELING AT 60 MPH FROM A DISTANCE OF ABOUT 1/4 MILE! IF I HAD NOT QUICKLY MOVED INTO THE CORRECT LANE, MANY PEOPLE COULD HAVE BEEN INJURED OR KILLED. THIS INCIDENT PROMPTED ME TO REALIZE HOW DANGEROUS THESE HEADLIGHTS ARE AND TO FORMALLY REPORT THE PROBLEM HERE AND TO THE FORD CO. AFTER THIS INCIDENT,I TOOK MY EXPLORER TO MY FORD DEALER WHO CHECKED THE HEADLIGHTS AND TOLD ME THAT THERE WAS AN "ENGINEERING/DESIGN FLAW" THAT THE SERVICE DEPARTMENT COULD NOT FIX. I THEN FILED A SAFETY COMPLAINT WITH THE FORD CO. A REPRESENTATIVE CALLED ME WITHIN 48 HRS. SHE EXPLAINED THAT SHE HAD TALKED TO MY FORD SERVICE DEPARTMENT WHO TOLD HER THAT THERE WAS A HEADLIGHT ILLUMINATION PROBLEM. SHE ALSO STATED THAT AS OF THIS TIME, FORD CONSIDERS THE HEADLIGHTS TO BE WORKING WITHIN ACCEPTABLE LEVEL. SHE STATED THAT I NEEDED TO FILE A COMPLAINT HERE AND THAT FORD WOULD NOT CONSIDER THIS A PROBLEM UNTIL ENOUGH PEOPLE FILE COMPLAINTS THROUGH YOUR AGENCY AND THE FORD CO.. I AM FEARFUL THAT I WILL INJURE OR KILL SOMEONE BEFORE THIS IS REMEDIED.

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TL* THE CONTACT OWNED A 2014 FORD EXPLORER. WHILE REVERSING AT APPROXIMATELY 10 MPH ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED AND THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED A FRACTURED BACK AND HAND INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,185. *TR

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EXPERIENCING VERY STRONG EXHAUST / SULFUR SMELL IN CABIN AREA UPON MEDIUM TO HARD ACCELERATION. BOUGHT CAR IN SPRING OF 2014 AND NOTICED IT WITHIN THE FIRST MONTH OR TWO. AT FIRST I THOUGHT IT MIGHT HAVE BEEN A CAR IN FRONT OF ME, BUT THAT IS NOT THE CASE AS I HAVE EXPERIENCED THIS NUMEROUS TIMES THIS WITH NO ONE ELSE ON THE ROAD. IT OCCURS WHEN YOU PASS SOMEONE OR GO UP A STEEP INCLINE. WHEN TOWING MY BOAT THE SMELL IS UNBEARABLE AND YOU HAVE TO HAVE THE WINDOWS ROLLED DOWN, BUT EVEN WITH THAT IT TAKES A LONG TIME TO GET THE SMELL OUT OF THE CABIN. SITUATION OCCURS WITH THE FRESH AIR VENTS ON AND/OR THE RECIRC AIR ON ' VENT SETTING DOESN'T MATTER. I'VE BEEN PUTTING OFF GETTING THIS LOOKED AT SINCE IT SOUNDS LIKE THERE IS NO DEFINITIVE FIX, BUT SINCE THE CAR NOW HAS 29,000 MILES ON IT, I WANT IT TO GET CHECKED OUT BEFORE WARRANTY IS UP. IT IS ALARMING THAT WITH ALL THE COMPLAINTS FOR THIS HAZARDOUS/DEADLY SITUATION THAT THERE HAS NOT BEEN A RECALL FOR A BETTER FIX THAN THE TSB.

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NASTY EXHAUST SMELL ENTERING THE CABIN WHEN MERGING ON THE INTERSTATE, DRIVING UP A LONG HILL, OR PASSING VEHICLES. THIS OCCURS WHEN HAVING TO ACCELERATE QUICKLY -- HIGH RPMS FOR EXTENDED PERIODS. SMELL APPEARS TO COME FROM BACK TO FRONT AND IS DIFFICULT TO GET RID OF. AT FIRST I THOUGHT IT MAY BE OTHER VEHICLE'S EXHAUST ENTERING THE CABIN, HOWEVER, AFTER DRIVING LONG PERIODS IN AREAS WITH NO OTHER VEHICLES AROUND THE EXHAUST STENCH CONTINUES. NOTED METALLIC TASTE IN MOUTH AFTER SMELLING ODOR VEHICLE.

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THE WRENCH LIGHT SHOWED ON THE DASHBOARD AND LOSS OF POWER.

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WHEN HARD ACCELERATION OCCURS, SUCH AS ENTERING A FREEWAY OR GOING INTO PASSING GEAR TO PASS ANOTHER VEHICLE, THERE IS AN EXTREME ODOR - VERY SIMILAR TO ROTTEN EGG SMELL. THIS HAS OCCURRED SINCE THE VEHICLE WAS ORDERED AND PURCHASED NEW. THE VEHICLE WAS RETURNED TO THE DEALERSHIP FOR THIS PROBLEM, BUT AFTER BEING ON A WAITING LIST FOR OVER 4 MONTHS, WE WERE ADVISED THAT THERE WERE NO PROBLEMS FOUND. THIS VEHICLE WAS PREVIOUSLY DRIVEN ON A DAILY BASIS, TO AND FROM WORK 37 MILES EACH WAY - IN TRAFFIC. I HAD CONTINUAL PROBLEMS WITH SMELL AND TASTE (EXACTLY THAT OF THE FUMES IN THE CABIN) UNTIL SUCH TIME THAT I BEGAN WORKING FROM HOME AND NO LONGER FORCED TO DRIVE THIS VEHICLE ON A DAILY BASIS. THIS PROMPTED MY RESEARCH AND THIS COMPLAINT OF THE KNOWN ISSUE. I FIRST REPORTED THIS SHORTLY AFTER PURCHASE AROUND JULY OF 2014. I DID ALSO SEND A COMPLAINT LETTER TO FORD - MORE TO THE SERVICE OF THE DEALERSHIP - HOWEVER I BELIEVE THIS ISSUE WAS IN THAT LETTER.

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ON SEPTEMBER 17, 2015 PICKED MY DAUGHTER UP FROM SWIM PRACTICE AT 5:50 PM THEN WE WENT TO PICK HER FRIEND UP AND WENT ON 220 TOWARDS MILL HALL TO DROP THEM OFF AT A FOOTBALL GAME, WHILE ON HIGH WAY SMELLED AN AWFUL SMELL, THOUGHT IT WAS CAR IN FRONT OF ME, WE PROCEEDED TO MILL HALL EXIT WHERE WE GOT OFF AND TOOK THEM TO CENTRAL MOUNTAIN MIDDLE SCHOOL DROPPED THEM OFF TO A FOOTBALL GAME AND PROCEEDED THROUGH PARKING LOT WHICH IS 5 MPH OR LESS AND AT APPROXIMATELY 6:16 PM MY CAR LOCKED UP SKIDDED OVER TO CURB AND HIT THAT A COUPLE TIMES AND THEN ACROSS THE PARKING LOT WHERE IT STOPPED HALF IN MIDDLE OF ROAD. I WAITED 4 HOURS FOR A TOW TRUCK WHICH AS TOWED TO FORD GARAGE, NEXT DAY STATE POLICE LOOKED AT MY CAR BEFORE ANYONE ELSE AND DEFINITELY A FAULTY LOWER CONTROL ARM WHICH SNAPPED OFF.. ON SEPTEMBER 23, 2015 FORD GARAGE CALLED SAID FORD IS NOT GOING TO PAY FOR MY CAR OR LOOK AT IT AND I NEED TO CALL INTO MY INSURANCE COMPANY. ...UPDATED 12/29/15 *BF AFTER INSPECTING THE LOWER CONTROL ARM, IT APPEARED TO BE WEAK IN THE AREA OF THE BREAK. THERE WAS DAMAGE TO THE VEHICLE AS A RESULT OF THE BREAK, BUT NO EVIDENCE TO INDICATE ANY DAMAGE PRIOR TO THE BREAK.

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WE WERE DRIVING TO OUR NEW HOME FROM VISITING FAMILY AND PICKING UP THE VEHICLE. DRIVING DOWN THE INTERSTATE AT 70+ MILES AN HOUR I NOTICED THE STEERING WAS TIGHTENING UP AND SEEMED TO BE OVERCORRECTING WHEN I TRIED TO STAY IN THE LANE. FINALLY THE ADVANCE TRAC LIGHT CAME ON AND STATED THERE WAS A STEERING FAILURE. I PULLED OVER TO A REST STOP IMMEDIATELY AND TURNED OFF THE VEHICLE. WHEN I RESTARTED THE VEHICLE POWER STEERING WAS COMPLETELY GONE. CAR HAD TO BE TOWED TO NEAREST TOWN WHERE WE WERE STUCK FOR 4 DAYS. DEALERSHIP ENDED UP REPLACING THE POWER STEERING GEAR.

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STEERING IS INOPERABLE. NO POWER STEERING AT ALL WHILE DRIVING. CAN NOT TURN LEFT OR RIGHT, HAVE TO PULL OVER TO BE SAFE. ERROR MESSAGE SAYS TERRAIN MANAGEMENT FAILURE AND ADVANCED TRAC SYSTEM FAILURE. DEALER REPLACED THE WHOLE POWER STEERING RACK AND RETURN MY CAR TO ME. AFTER 1 MONTH AND A HALF, LOST STEERING AGAIN ON THE ROAD. VERY DANGEROUS WHEN YOU CAN NOT TURN ON THE HIGHWAY. SAME ERROR MESSAGES, SAME PROBLEMS FOR THE SECOND TIME. MY CAR IS 2014 WITH ONLY 12000 MILES RIGHT NOW. UNBELIEVABLE!

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND THE LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED SEVERAL TIMES AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR FLOW SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. MA 10/6 UPDATED 12/21/15. *JB

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT LATER EXPERIENCED DIFFICULTIES IN MANEUVERING THE STEERING WHEEL AFTER THE VEHICLE WAS PARKED AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A CERTAIN MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS SERVICED, BUT THE REMEDY FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,625.

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