What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

EACH TIME AFTER DRIVING OUR FORD EXPLORER FOR A LENGTH OF TIME WITH THE AIR CONDITIONING ON, MY WIFE AND I BEGIN TO FEEL LIGHT HEADED, TIRED AND SICK. MY WIFE IS PREGNANT AND WE HAVE SEVERE CONCERNS ABOUT THE SAFETY OF DRIVING OUR EXPLORER DUE TO THE HEALTH RISK OF CARBON MONOXIDE LEAKING INTO THE CABIN. WE ARE NOW AWARE OF THIS PROBLEM WITH OTHER EXPLORERS AND ARE DEEPLY CONCERNED FOR OUR HEALTH AND THE HEALTH OF OUR BABY.

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RECENTLY HAD TO REPLACE A FAILED POWER STEERING ISSUE, AND I AM READING THAT MANY OTHERS ARE HAVING THE SAME ISSUE. FORD HAS INDICATED THAT MY VEHICLE IS NOT CURRENTLY UNDER A RECALL, BUT OBVIOUSLY IT IS EFFECTING MORE VEHICLES THAN JUST THE ONES THEY HAVE RECALLED. MY VEHICLE LOST THE ABILITY TO STEER ON THE FREEWAY, PUTTING MYSELF AND MY CHILDRENS' LIVES AT RISK. THIS IS DISGRACEFUL THAT FORD WILL NOT RECOGNIZE THIS ISSUE FOR MORE THAN JUST THE SELECTED VEHICLES.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS OR WHEN THE AIR CONDITIONER WAS ACTIVATED IN RECIRCULATION MODE, THE CONTACT NOTICED EXHAUST FUMES IN THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 16,000.

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WHILE DRIVING OUR 2014 FORD EXPLORER XLT, WE HAVE NOTICED A STRONG GAS ODOR INSIDE THE VEHICLE. THIS OCCURS WHEN THE AIR CONDITIONING IS IN RECIRCULATION MODE WHILE DRIVING AND IDLING AT A STOPLIGHT. THIS HAS HAPPENED INTERMITTENLTY DURING THE PAST YEAR.

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FOUL SMELLING EXHAUST FUMES ENTER CABIN AFTER ACCELERATION. OFTEN HAPPENS WHEN GOING UP HILL OR ENTERING THE INTERSTATE. IT SEEMS TO BE WORSE WHEN CABIN AC IS ON RE CIRCULATION. HAS ALSO HAPPENED WHEN PASSING ANOTHER VEHICLE. VERY NOTICEABLE DURING SUMMER MONTH WHEN AC IS NEEDED. HAS HAPPENED NUMEROUS TIMES

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WHEN ACCELERATING TO PASS ANOTHER VEHICLE, THE CAB OF MY VEHICLE FILLS WITH EXHAUST FUMES. THIS VEHICLE HAS BEEN BROUGHT TO THE DEALERSHIP FOR SERVICE REGARDING THIS ISSUE. THE DEALERSHIP WAS UNABLE TO SOLVE THE PROBLEM. THEY ALSO CLAIM THAT FORD DOES NOT KNOW HOW TO SOLVE THIS PROBLEM. I WAS ONLY TOLD TO KEEP CHECKING BACK WITH THEM TO SEE IF A SOLUTION TO THIS ISSUE HAS BECOME AVAILABLE.

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WE SMELL EXHAUST GAS WHEN THE CAR IS IN FULL THROTTLE, LIKE WHEN CLIMBING A STEEP ROAD OR MERGING INTO FREEWAY RAMPS, OR JUST ANY SORT OF HARD(ISH) ACCELERATION. ODOR IS ALSO DETECTED WHEN THE AIR CONDITIONER WAS IN RECIRCULATION MODE. THIS HAS BEEN GOING ON SINCE WE BOUGHT THE VEHICLE.

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VEHICLE HAS BAD FUME ODOR THAT WILL MAKE YOU LIGHT HEADED AND HAS GIVEN ME HEADACHES UPON ACCELERATION ESPECIALLY AT HIGHER SPEEDS LIKE GOING UP BIG HILLS ON THE HIGHWAY. MY VEHICLE WAS AT FORD TWICE FOR WHICH THEY CHARGED ME OVER $500 TO FIX THE PROBLEM BUT IT STILL PERSISTS AND THEY ARE NOT WILLING OR CAPABLE TO FIX IT PROPERLY

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EXHAUST SMELL COMING IN THRU AC/HEATER SYSTEM ESPECIALLY WHEN EXCELLERATING OR JUST DRIVING NORMAL. IT ALWAYS HAPPENS WHEN AC/ HEATER IS NOT ON. THE FORD DEALER HAS TRIED 3 X TO FIX FOR ME AND EVEN CONTACTED FORDS MAIN OFFICE FOR COMPLAINTS OR ISSUES THE LOCALS CAN'T FIGURE OUT OR FIX BUT GOT KNOW I OUT ON HIS TO RECTIFY ISSUE. I NOTICED IT AFTER FIRST BUYING CAR 11/2014 BUT THOUGHT IT WAS JUST COMING FROM CAR IN FRONT IF ME. THEN I NOTICED IT WHEN ON ROAD ALL ALONE.

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I RECENTLY READ AN ARTICLE IN THE SFGATE.COM REGARDING COMPLAINTS TO THE NHTSA ASSOCIATED TO THE FORD EXPLORER AND FUME SMELLS COMING FROM THE ENGINE AND/OR EXHAUST INTO THE CAB OF THE CAR CREATING A HAZARD TYPE SITUATION FOR THE DRIVERS. I WOULD ALSO LIKE TO FILE A COMPLAINT TO BE ADDED TO THE OTHER EXISTING COMPLAINTS WITH THE NHSTA REGARDING THIS ISSUE. I PURCHASED A NEW 2014 FORD EXPLORER FROM THE HANSEL FORD DEALERSHIP IN PETALUMA. WITHIN A FEW MONTHS I BECAME AWARE OF A FUME TYPE ODOR WITHIN THE CAB IF THE VEHICLE. I CONTACTED THE DEALERSHIP AND STARTED TRYING TO IDENTIFY AND RESOLVE THE ISSUE. THE FUMES WERE CAUSING DIZZINESS AND NAUSEA ON LONG DRIVES. PASSENGERS ALSO COMPLAINED OF THE FUME ODOR. AFTER SEVERAL ATTEMPTS TO THE SERVICE DEPARTMENT WITH THE CAR OUT OF SERVICE AND MANY MONTHS THERE WAS NO SOLUTION. UNSATISFIED I DECIDED TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU IN 2014 FOR THE FUME SMELL ALONG WITH SOME UNRELATED ISSUES. I WAS FORWARDED TO ARBITRATION WHERE IT WAS JUDGED BY THE ARBITRATOR THAT NO ACTION WAS TO BE TAKEN. I CURRENTLY STILL OWN THE FORD EXPLORER AND EXPERIENCE FUME SMELLS. AS MENTIONED ABOVE I WOULD ALSO LIKE TO FILE A COMPLAINT IN REGARD TO THIS FUME ISSUE. I CAN PROVIDED SUPPORTING DOCUMENTATION IF NEEDED. PLEASE CONTACT ME DIRECTLY. THANK YOU.

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I MAY HAVE ALREADY COMPLAINED, BUT THIS CAN UPDATE THAT. WHEN PULLING A LONG GRADE AND THE VEHICLE HAS DOWNSHIFTED,3500 OR MORE RPM AND ABOUT 65 MPH UNDER LOAD, I SMELL SULFUR IN THE CABIN. IT SEEMS TO BE WORSE WHEN THE COVERS FOR MY MOON ROOF AND SUN ROOF ARE RETRACTED. IT HAS BEEN IN TO A DEALER 4 TIMES NOW, SO I HAVE LOST A MONTH OF USE. THE LAST RETURN WAS ON FRIDAY 1 JULY. I HAVE NOT HAD A CHANCE TO TAKE IT TO A LOCAL MOUNTAIN THAT MAKES IT SMELL. FORD KEEPS WORKING ON THE BACK END, THE EXHAUST THERE HAS ALMOST NO SMELL. I TOLD THE DEALER THE SULFUR SMELL COMES FORM EXHAUST THAT IS ESCAPING FROM THE ENGINE UP TO THE BACK OF THE CATALYTIC CONVERTERS. THERE ARE TWO TURBOS ON THIS VEHICLE AND I BELIEVE TWO SEPARATE EXHAUST PATHS. SOMEWHERE UP FRONT THERE IS A LEAK THAT STINKS. THANK YOU *TR

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EVERY TIME YOU STEP ON THE GAS A LITTLE MORE THAN NORMAL, IE GOING UP A HILL AND GETTING UP TO SPEED, THE INTERIOR OF THE CAR FILLS UP WITH EXHAUST/ BURNING OIL SMELL AND IS QUITE DISORIENTING. I DONT KNOW IF THERE IS AN AREA THAT DOES NOT HAVE A FILTER OR IF IT SO POTENT THAT THE CABIN AIR FILTER CANT FILTER IT ALL OUT.

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2014 FORD EXPLORER PURCHASED USED FROM FORD DEALERSHIP, WHEN YOU ACCELERATE TO GET ON HIGHWAY OR GO AROUND A SLOWER DRIVER THERE IS A STRONG SMELL THAT COME INTO THE PASSENGER CABIN, I ASSUME FROM THE A/C VENTS. DEALERSHIP TOLD ME IT WAS AN ISSUE THEY COULD FIX & HAD MY AUTO FOR 3 DAYS & IT IS NOT SOLVED. ALSO TOLD ME TO ONLY RUN MY A/C ON RE CERT AS NOT TO PULL IN OUTSIDE EXHAUST FUMES FROM PASSING AUTOS. THIS IS NOT THE CASE IT HAPPENS EVERY TIME NO MATTER WHAT IS OR IS NOT RUNNING IN THE VEHICLE. I GET HEADACHE FROM IT - LEARNED TO ROLL WINDOWS DOWN WHEN ACCELERATING OR RIGHT AFTER. THIS IS SCARY SINCE WE ARE TRAVELING ON A LONG ROAD TRIP W/GRAND CHILDREN THIS SUMMER. I READ SEVERAL THINGS ABOUT CLASS ACTION SUIT -I MAY NEED TO JOIN THAT SINCE FORD SEEMS TO DO NOTHING. IF THIS IS CARBON MONOXIDE WHO HAS TO DIE BEFORE SOMEONE TAKES ACTION & MAKES THEM DO THE RIGHT THING.

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THE DRIVER DOOR CONTINUES TO SOUND ALARM OF DOOR AJAR, SLAM THE DOOR AND STILL THE SAME, VERY ANNOYING WHEN DRIVING BECAUSE IT WON'T STOP

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/05/16*LJ UPDATED 09/29/16.*JB

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A MANUFACTURER RECALL ON THE SUSPENSION. THERE WAS NO PERMANENT REPAIR SOLUTION YET AND THE PART WAS NOT AVAILABLE FOR THE SUSPENSION RECALL. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE MANUFACTURER WAS UNABLE TO PROVIDE A REPAIR SOLUTION TO REFER THE CONTACT TO THE DEALER FOR INSPECTION AND REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I AM HAVING A MAJOR CONCERN OVER THIS RECALL GIVEN THE FACT THAT NOTHING CAN BE DONE TO RESOLVE THIS ISSUE UNTIL THE THIRD QUARTER OF 2016. HOW CAN FORD ALLOW 75K+ DRIVERS TO DRIVE WILLINGLY KNOWING THERE MAY BE A POTENTIAL ISSUE WITH THEIR STEERING. THIS IS EVEN MORE SO OF A CONCERN FOR ME SINCE MY FAMILY AND I ARE SCHEDULED TO TRAVEL NORTH 16 HOURS TOMORROW. HEAVEN FORBID BUT WHO WILL BE RESPONSIBLE FOR DAMAGES TO MY VEHICLE OR MY FAMILY BECAUSE FORD WAS NOT PROACTIVELY PREPARED TO REMEDY THIS ISSUE? WHO WILL REIMBURSE ME FOR A RENTAL SINCE I CANNOT RELY ON MY VEHICLE I PAY GOOD MONEY FOR AND ON TIME EVERY MONTH? THIS IS MY VERY FIRST FORD VEHICLE I HAVE HAD FOR 6 MONTHS AND THIS IS THE 2ND STEERING ISSUE IVE ENCOUNTERED AND AM VERY DISAPPOINTED AND CONCERNED. JUST THREE WEEKS AGO I HAD TO HAVE MY STEERING RACK REPLACED. THIS IS JUST UNACCEPTABLE!

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VEHICLE IS WARNING IT IS NOT IN PARK. POTENTIAL CONCERN VEHICLE WILL ROLL OR BE UNABLE TO TURN OFF. COULD RESULT IN VEHICLE ROLLING WHEN OPERATOR PUTS INTO PARK AND WON'T ENGAGE.

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MY VEHICLE HAS HAD ONGOING ISSUES THAT DATE BACK TO 10/31/2015. I HAVE REPAIR ORDERS THAT SHOWS THE ISSUES ARE CONSISTENCE AND THE DEALERS THAT HAVE ATTEMPT TO REPAIR THEM HAVE DONE SO TO NO AVAIL. THE ISSUES ARE ELECTRICAL AND MECHANICAL IN NATURE. BECAUSE OF THESE ONGOING ISSUES, WHICH INCLUDES EXHAUST SMELLS. MY VEHICLE HAS BEEN OUT OF SERVICE FOR OVER 88 DAYS AND THE VEHICLE STILL HAVE THE EXHAUST SMELL.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE'S HOOD STARTED TO BUBBLE AND THERE WAS CORROSION NEAR THE HATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE HAD EXPERIENCED CORROSION AND THE HOOD AND THE HANDLE ON THE HATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

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FORD EXPLORER 2014 EXHAUST FUMES COMING INTO CABIN. I PURCHASED MY VEHICLE FROM AUTO NATION FORD OF KATY, TX ON OR ABOUT JULY 12, 2014. APPROXIMATELY ON OR ABOUT OCTOBER 21, 2014 BEGAN HAVING TROUBLE WITH THE AC CEILING VENTS CLOSING ON 2ND AND 3RD ROW SEATS CLOSING. I TOOK MY VEHICLE BACK TO THE DEALER FOR REPAIRS ON AUGUST 10, 2015 FOR THE SECOND TIME AND THIRD TIME ON MAY 2, 2016 AND SINCE THIS HAS HAPPENED THREE TIMES WE KNOW THAT IT WILL BREAK AGAIN FOR THE FOURTH TIME. ANOTHER ISSUE THAT HAS COME TO RECENT EVENTS AND THE TRUCK IS CURRENTLY AT THE SERVICE DEPARTMENT FOR EXHAUST FUMES COMING INTO THE CABIN WHEN WE ACCELERATE AT MORE THAN 3 RPM'S AS OF MAY 2, 2016 AND MANY TIMES BEFORE AND WE HAVE BECOME AWARE THAT THIS HAS HAPPENED BEFORE AND WE JUST THOUGHT IT WAS THE OTHER CARS FUMES BUT WHEN WE ROLLED THE WINDOWS DOWN THE FUME DISSIPATE AND FRESH AIR COMES IN AS LONG AS OUR WINDOWS ARE DOWN. THIS HAS ME AND MY FAMILY ON RED ALERT AND IS HEALTH HAZARDOUS TO MY WIFE AGE FORTY-TWO AND MY CHILDREN AGE EIGHT AND SEVEN (ALL HAVE EXPERIENCE HEADACHES AND MY WIFE NEARLY PASSING OUT WHILE DRIVING), TO DATE, THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. IT HAS BEEN RETURN TO THE SERVICE DEPARTMENT BECAUSE MY DAUGHTER AN WIFE WHERE SMELLING THE WORST SMELL TO DATE IN THE CABIN AND MY DAUGHTER WAS COUGHING FROM THE BAD BURN SMELL SHE DESCRIBED TO ME AS BURNT FUMES AS MY WIFE.THE CO2 AND EXHAUST FUMES COULD BE NEGATIVELY IMPACTING HER HEALTH, AS SHE HAS EXPERIENCE DIZZINESS AND HEADACHES THAT HAVE PREVENT HER TO FUNCTION, AND OUR FAMILIES' GENERAL LONG TERM HEALTH FUTURE IMPACT. FORD SURELY HAS THE REST OF THE ORDER SERVICE FOR ATTEMPTED REPAIR OF THE EXHAUST FUMES COMING INTO THE CABIN. THIS PROBLEM SUBSTANTIALLY IMPAIRS THE USE OR VALUE OF MY VEHICLE AND CREATES A SERIOUS SAFETY HAZARD.

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I BOUGHT A CERTITIFIED PREOWNED 2014 FORD EXPLORER IN FEBRUARY 2015. RECENTLY EVERY TIME THE EXPLORER WAS PUT IN PARK, AN ALERT WOULD GO OFF, SHOWING TRANSMISSION NOT IN PARK. THE PAST FEW WEEKS THE STEERING WHEEL WOULD MAKE A GRINDING/GROWLING NOISE WHEN TURNING TOWARDS THE LEFT AND RIGHT. THE STEERING BECAME A LITTLE HARDER TO TURN AND IT FELT AS IF IT WOULD STICK. THIS WAS A VERY SCARY FEELING. I HAVE 5 CHILDREN AND DIDN'T WANT THEM IN THIS CAR. I TOOK THE CAR TO THE DEALERSHIP 2 DAYS AGO AND FOUND OUT THAT MY ELECTRIC STEERING SYSTEM WAS LOCKED, THE GEAR SHIFT ASSEMBLY NEEDED REPLACING AND ALSO A NEW BELT. TOTAL COST $2,309.30. I WAS DEVASTATED. WE DO NOT HAVE THAT KIND OF MONEY LAYING AROUND. I CALLED THE FORD MANUFACTURER AND THEY GAVE ME A CASE NUMBER TO GIVE TO THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP AND GIVING THE CASE NUMBER, THEY CALLED BACK LATER AND STATED THEY WOULD GIVE ME A $300 DISCOUNT. THEREFORE AT THIS TIME, I HAD TO TAKE A $1500 LOAN OUT FOR THE ELECTRICAL POWER STEERING REPLACEMENT AND BELT. I WILL HAVE TO GO WITHOUT THE GEAR SHIFT ASSEMBLY BEING REPAIRED UNTIL WE CAN AFFORD IT. MY TOTAL WITHOUT REPLACING THE GEAR SHIFT ASSEMBLY IS $1696.30. AFTER RESEARCHING THE ISSUE, THIS IS NOTHING NEW WITH THE FORD EXPLORERS. THERE WERE SEVERAL RECALLS FOR THE SAME ISSUE FOR THE 2011 THROUGH 2013 MODELS. MY 2014 FORD EXPLORER HAS A 100,000 MILE POWER TRAIN WARRANTY BUT OF COURSE NONE OF THIS WAS COVERED. I AM SAVING MY RECEIPTS IN HOPES FORD WILL DO THE RIGHT THING. IF THEY DO NOT, I WILL NEVER PURCHASE ANOTHER FORD. THIS ISSUES HAS PUT MY FAMILY IN DANGER AND IN FURTHER DEBT.

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MY USED 2014 EXPLORER SPORT THAT WAS BOUGHT IN OCTOBER OF 2014 WITH LESS THAN 8000 MILES KEEPS TELLING ME THE TRANSMISSION IS NOT IN PARK WHEN IT CLEARLY IS. THIS USE TO HAPPEN ON OCCASION BUT NOW IT IS CONSTANT. I HAVE ALSO HAD PROBLEMS WITH THE INSTRUMENT PANEL ON DASHBOARD JUST GOING BLACK WHEN DRIVING. IT REALLY DOESN'T HAVE TO BE ANY SPEED. THIS HAS HAPPENED SEVERAL TIMES AND IT CAN BE KIND OF SCARY ESPECIALLY WHEN DRIVING ON FREEWAY IN HEAVY TRAFFIC. MY WINDSHIELD WIPER BLADES (LESS THAN A YEAR OLD) ACT LIKE THE ARE GOING TO FLY OFF THE CAR WHEN TURNED ON. THE WIPERS JUST DON'T SEEM LIKE THEY ARE ATTACHED RIGHT. BUT THEY ARE AND I HAVE REPLACED THEM WITH FORD RECOMMENDED PARTS MORE THAN ONCE. THE MOST ANNOYING PROBLEM WITH THE CAR IS THE EXHAUST SMELL THAT IS ALWAYS THERE. I THOUGHT IS WAS JUST ME BEING OVERLY SENSITIVE TO ODORS. BUT I NOTICED OTHERS COMPLAINING OF THE ODOR AS WELL. THE ODOR COMES ALL THE TIME. THERE REALLY IS NOT DISTINCT RPM WHEN IT HAPPENS IT IS JUST ALWAYS THERE. I HAVE NOT TAKEN MY CAR IN FOR REPAIRS DUE TO A PREVIOUS BAD EXPERIENCE WITH A DIFFERENT VEHICLE. I CAN HANDLE ALL THE PROBLEMS WITH THE CAR BUT THE EXHAUST SMELL IS SO BAD AND GIVES ME A HEADACHE IF I'M IN THE CAR TO LONG.

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STEERING FIRST BECAME INTERMITTENTLY SLUGGISH TURNING AT SLOW SPEED. EVENTUALLY, SCRAPING TYPE NOISE STARTED COMING FROM WHAT SEEMS LIKE INSIDE STEERING COLUMN WHEN STEERING. HAVE NOT GOTTEN ANY DASH LIGHTS. DEALERSHIP WANTS TO REPLACE ENTIRE RACK & PINION ASSEMBLY FOR OVER $1,400.00. IT SEEMS AS THOUGH IF SAME OR SIMILAR PROBLEM HAS CAUSED RECALL FOR EARLIER MODELS THIS COULD BE SAME ISSUE AND RECALL SHOULD BE EXPANDED.

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AFTER STOPPING THE CAR AND PLACING THE SHIFTER IN PARK AND TURNING ENGINE OFF I AM GETTING AN AUDIBLE ALARM AND PANEL MESSAGE THAT VEHICLE IS NOT IN PARK. CAR IS VERIFIED TO BE IN PARK AS SHIFTER IS ALL THE WAY FORWARD AND HELD IN POSITION BY THE DETENT AS WELL AS THE P INDICTOR SHOWING ITS POSITION. DEALERSHIP WANTS TO REPLACE ENTIRE SHIFTER ASSEMBLY FOR $600.00+.

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