What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

2014 FORD EXPLORER SPORT. ON AUGUST 12 AFTER DRIVING @ 1 HOUR, I BRIEFLY TURNED THE VEHICLE OFF. RESTARTED THE CAR WITHIN 5 MINUTES TO BACK INTO MY GARAGE AND RECEIVED A "STEERING ASSIST FAULT" WARNING AND THE STEERING WHEEL SEIZED. TURNED THE VEHICLE OFF AGAIN, LET IT COOL A WHILE, THEN WAS ABLE TO BACK IT INTO THE GARAGE. THE FAILURE MILEAGE WAS 46,022. THIS WAS THE 2ND TIME THE STEERING FAILED WITH THE FIRST INSTANCE ON AUG 2, 2018. THE VEHICLE WAS TAKEN TO MARIN FORD AUG 28 (6995 REDWOOD BLVD, NOVATO, CA 94945 (415-914-1118) WHERE IT WAS DETERMINED THE ELECTRONIC POWER STEERING (EPAS) UNIT NEEDS TO BE REPLACED WITH @ COST OF $2500. THE MARIN FORD SERVICE ADVISOR, ROGER, INDICATED HE CONTACTED FORD AND WAS TOLD THIS WOULD BE COVERED UNDER WARRANTY OR BY ANY RECALL. UPON RESEARCHING THIS ISSUE, IT APPEARS IT IS NOT UNCOMMON, CERTAINLY FOR OLDER MODEL EXPLORERS AND OTHER FORD VEHICLES WITH EPAS STEERING. IT SEEMS THERE MAY BE A KNOWN HEATING PROBLEM AFFECTING THE EPAS THERMAL CONNECTORS THAT FORD HAS TAKING SOME EFFORTS TO MITIGATE, BUT NOT CORRECT (HEAT SHIELDING, AIR CHANNELING, ETC). SEE LINKS FOR OTHER INFO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/LOSE-POWER-STEERING-PROBLEMS.PHP

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MY WIFE DROVE OUR EXPLORER TO FT. WAYNE IN.(APRROX.20 MI.) TO GO SHOPPING. WHEN SHE GOT BACK INTO THE VEHICLE TO LEAVE PARKING LOT SHE WAS UNABLE TO STEER IT. SHE SAID THAT THE VEHICLE WAS MAKING NOISES WHEN SHE WOULD TURN THE STEERING WHEEL. MESSAGE CAME UP AS TRACTION CONTROL FAILURE AND TO PULL OF THE ROAD IMMEDIATELY. I HAD TO DRIVE OVER IN ANOTHER VEHICLE TO BRING THE VEHICLE HOME. IT TOOK EVERY EFFORT I HAD TO CONTROL THE VEHICLE HOME TO THE LOCAL FORD DEALER. THE FORD DEALERSHIP REPLACED THE STEERING GEAR ASSEMBLY FOR A TOTAL COST OF 1603.06$. THE VEHICLE ONLY HAS 61K MILES

NHTSA ODI 11123546

THE DRIVER DOOR AJAR WARNING LIGHT REMAINS ON EVEN THOUGHT THE DOOR IS FIRMLY CLOSED. THE WARNING LIGHT PREVENTS THE DOORS TO LOCK WHILE THE CAR IS IN MOTION. WHEN THE CAR IS NOT IN MOTION AND THE WARNING LIGHT IS ON, THE KEY FOB ALARM DOES NOT ENGAGE THEREFORE INVITING CAR THEFT. THE WARNING LIGHT ISSUE BEGAN WHEN THE ODOMETER REACHED APPROXIMATELY 56,000 MILES.

NHTSA ODI 11123552

FORD EXPLORER LOOSES POWER STEERING. 2014 FORD EXPLORER LOOSES POWER STEERING WHILE DRIVING. SEVERAL CODES ARE GENERATED. THESE CODES MATCH THE CODES AND PROBLEMS WITH THE 2011-2013 FORD STEERING MODULES. I HAD IT HAPPEN WHILE DRIVING ON THE HIGHWAY WITH SAGNIFICANT LOSS OF STEERING CONTROL. I CONTACTED FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IV ATTACHED A PICTURE OF THE DIAGNOSTICS SCREEN FROM FORD.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (AUTONATION FORD ARLINGTON, 1400 I-20 W, ARLINGTON, TX 76017, (817) 200-4503) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESSES FOR THE REAR DRIVER AND PASSENGER SEATS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11123334

WE ARE EXPERIENCING ABNORMAL AND EXTENSIVE EXHAUST FUMES IN THE CAB. WE HAD A LOCAL DEALER PERFORM THE NO CHARGE SERVICE OFFER BY FORD TO SEAL THE CABIN AND REPROGRAM THE AIR CONDITIONER BUT WE SOON REALIZED THIS DID NOT RESOLVE THE ISSUE. WE SCHEDULED TO HAVE THE VEHICLE INSPECTED AGAIN. WE RECEIVED A MESSAGE (WE HAVE A RECORDING) FROM THE SERVICE DEPARTMENT MANAGER THAT THERE WAS DEFINITELY AN ISSUE OF EXHAUST BEING PULLED INTO THE CABIN THAT THEY COULD NOT EXPLAIN. THEY SAID THEY WOULD CALL FORD FOR DIRECTION. THEY THEN CONTACTED US TO SAY THAT FORD TOLD THEM THIS IS NORMAL WHICH IS A CLEAR CONTRADICTION THAT IS HARD TO ACCEPT AS A CONCLUSION. MY WIFE WILL NO LONGER RIDE IN THE VEHICLE DUE TO THE SERIOUS AFFECTS FROM THE INTENSE FUMES DURING ACCELERATION. SHOULD I SEEK LEGAL REPRESENTATION? THERE IS A DEFINITE DISCREPANCY IN THE RESPONSE FROM THE TWO PARTIES.

NHTSA ODI 11122428

THE PLASTIC COVERING ON THE DRIVERS SIDE WINDOW PILLAR FLEW OFF WHILE GOING THROUGH AN AUTOMATED CAR WASH. AFTER INSPECTING THE PASSENGER SIDE I NOTICED IT IS LOOSE ALSO AND WILL PROBABLY FLY OFF AT SOME POINT ALSO.

NHTSA ODI 11122363

EXHAUST FUMES IN CABIN AREA, AFTER TAKING IT TO FORD DEALER FOR THEIR "UPDATE" THIS HAPPENS UNDER MODERATE ACCELERATION, HAS A NASTY ODOR AND HAS CAUSED ME TO HAVE A HEADACHE AT TIMES

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FOR ABOUT 8 MONTHS I HAVE BEEN SUFFERING FROM DIZZINESS SPELLS THAT HAPPEN QUITE OFTEN, NAUSEA , HEADACHES, BLURRED VISION, AND ANXIETY THAT IS BROUGHT ON FROM THESE SYMPTOMS. I HAVE BEEN TO THE DOCTOR COUNTLESS TIMES ATTEMPTING TO FIGURE OUT THE PROBLEM OF THE CAUSE OF MY SICKNESS. BEFORE I FOLLOWED UP ON THE RECALL I WASN'T AWARE THAT MY CAR WAS BEING RECALLED FOR CARBON MONOXIDE CONCERNS. BUT IT ALL MAKES SENSE THE MAJORITY OF TIME I FEEL THESE SYMPTOMS IS EITHER WHEN I'M DRIVING OR HAVE FINISHED DRIVING. (NEXT DR'S VISIT I WILL REQUEST THEY DO LAB WORK FOR POTENTIAL CARBON MONOXIDE POISONING.) OF COURSE ALL THE SYMPTOMS LINGER BECAUSE OBVIOUSLY IT STAYS IN MY SYSTEM. I FEEL LIKE MY CAR IS MAKING ME REALLY SICK. I AM AFRAID TO DRIVE MY CAR THAT I HAVE HAD FOR 2 YEARS.

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AFTER ACCELERATING TO HIGHWAY SPEEDS I GET EXHAUST ODORS. MUST NOTICED WHEN REAR AC IS ON.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 10 MPH, THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL MADE NOISE. THE CONTACT NOTICED THAT THE HUB WAS LOOSE. THE VEHICLE WAS TOWED TO BARTON FORD (1600 N MAIN ST, SUFFOLK, VA 23434, 757-539-1595) AND THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE AND WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,124.

NHTSA ODI 11119839

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEO KAYTES FORD (145 NY-94, WARWICK, NY 10990, (845) 986-1131) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,627.

NHTSA ODI 11118746

I NOTICED THE RUBBER STRIPPING ALONG THE RIGHT SIDE OF MY WINDSHIELD CAME LOOSE WHILE TRAVELING HOME ON THE HIGHWAY AND TORE AWAY. AFTER THAT, MY RIGHT SIDE WINDSHIELD PANEL (PILLAR) CAME DETACHED AND FLEW AWAY WHILE TRAVELING ON THE HIGHWAY.

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WHEN PLACED IN "PARK" IT DOESN'T REGISTER SOMETIMES. I HAVE TO FIDDLE WITH IT TO GET IT TO REGISTER THAT IT IS IN FACT IN PARK. OTHERWISE MY CAR BATTERY WILL DRAIN BECAUSE IT KEEPS THE POWER ON.

NHTSA ODI 11118398

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (RUXER FORD LINCOLN, INC., 123 PLACE RD, JASPER, IN 47546, (812) 482-1200) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED. THE REPAIR WAS COMPLETED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11115527

TRANSFER CASE HAS LEAK AND NEEDS TO BE REPLACED ACCORDING TO FORD. VEHICLE HAS 62,000 MILES AND OUT OF WARRANTY. LEAK WAS DISCOVERED AT APPROX 57,000 MILES BUT WAS ASSUMED TO BE A LEAK FROM SLOPPY OIL CHANGE. REPORTED TO FORD CUSTOMER ASSISTANCE ON 8-2-2018. THEY SAID NO WARRANTY COVERAGE APPLIES. TOLD TO SAVE RECEIPTS FOR REPAIR WORK IN CASE OF A NHTSA RECALL.

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RIGHT REAR TOE LINK BROKE WHILE DRIVING ON THE HIGHWAY. STEERING WAS COMPROMISED. THE LEFT REAR TOE LINK ALSO SHOWED SIGNS OF STRESS. THIS EXPLORER WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 16V245000 PERHAPS FORD NEEDS TO EXPAND THE NUMBER OF CARS RECALLED DUE TO THIS ISSUE.

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SINCE THE EXPLORER WAS PURCHASED NEW IN 2014, WE HAVE EXPERIENCED STRONG EXHAUST FUMES IN THE CABIN AREA AFTER ACCELERATION IN EXCESS OF 3000 RPMS. OVER A YEAR AGO, DURING A ROUTINE SERVICE VISIT TO A FORD DEALERSHIP, THE TECHNICIAN ADVISED US THAT FORD WAS RECOMMENDING A SOLUTION INVOLVING PLACING "PATCHES" OM THE EXHAUST SYSTEM. WE AGREED FOR THE PROCEDURE TO BE DONE AND AFTER THAT DID NOT EXPERIENCE THE PROBLEM AGAIN UNTIL THE LAST TWO MONTHS. IF BEFORE ACCELERATING, THE VENT AND AIR CONDITIONING SYSTEM IS COMPLETELY SHUT OFF UNTIL ACCELERATION IS COMPLETED AND APPROXIMATELY 5 MILES HAVE BEEN TRAVELED, THE ODOR IS NOT DETECTED. WE HAVE DESCRIBED THE REOCCURRENCE OF THE PROBLEM TO THE LOCAL DEALERSHIP AND THEY HAVE CHECKED THE PATCHES AND REPORTED THAT THEY ARE STILL INTACT. THEY CANNOT OFFER ANY OTHER SOLUTION AND WE FEAR THAT THE FUMES MAY BE HAZARDOUS TO OUR HEALTH, AS WE CANNOT ALWAYS PREDICT THE NEED TO ACCELERATE.

NHTSA ODI 11115182

WE JUST PURCHASED THE VEHICLE AND TOOK IT ON A ROAD TRIP WHEN DRIVING WE SMELT STRONG EXHAUST ODORS MORE SO WHEN ACCELERATING. WE DIDNT THINK ANYTHING OF IT UNTIL WE STARTED GETTING HEADACHES AND OUR 2 CHILDREN WERE COMPLAINING OF NAUSEA AND DIZZINESS AN LATER ON STARTED THROWING UP. OUR RETURN TRIP HOME WE DROVE WITH THE WINDOWS DOWN AS TO KEEP FRESH AIR IN THE CABIN. WE PARKED THE VEHICLE AND FOUND THERE WAS ALOT OF OTHER PEOPLE EXPERIENCING THE SAME ISSUE SO WE CALLED THE DEALERSHIP WE BOUGHT THE VEHICLE FROM AND ARE AWAITING TO HEAR BACK ON WHAT NEEDS TO BE DONE.

NHTSA ODI 11114796

EXHAUST SMELL/FUMES WERE NOTICED TWICE ON A 3 HOUR TRIP. PASSENGERS IN THE VEHICLE FELT NAUSEATED AND HAD HEADACHES THAT WERE NOT PRESENT BEFORE THE TRIP AND WERE RELIEVED AFTER EXITING THE VEHICLE.

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WHEN SHIFTING THE CAR INTO PARK IT TAKES MULTIPLE ATTEMPTS FOR IT TO LOCK IN PARK AND SAFELY PARK THE VEHICLE. IN RESEARCHING THIS PROBLEM I'VE DISCOVERED THAT THERE ARE 100'S HAVING THIS ISSUE, AND AT $1300, TO REPAIR,WHY ISN'T IT RECALLED?

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH AND WHILE ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THE PARK POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CROWSON AUTO WORLD, 541 MISSISSIPPI 15, LOUISVILLE, MS 39339, (662) 773-8070) WHERE IT WAS DIAGNOSED THAT THERE WAS NOT A SIGNIFICANT AMOUNT OF CARBON MONOXIDE DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

NHTSA ODI 11113968

I WAS DRIVING ON THE INTERSTATE AND BOTH PIECES OF THE WINDSHIELD TRIM FLEW OFF WITHIN 10 MINUTES OF ONE ANOTHER. LUCKILY ONE WAS PARTLY DETACHED AND I WAS ABLE TO KEEP IT FROM FLYING AND HITTING ANOTHER VEHICLE, BUT THE OTHER ONE FLEW OFF. LUCKILY, IT DID NOT HIT ANOTHER VEHICLE, BUT EASILY COULD HAVE HIT A VEHICLE BEHIND OR BESIDE US.

NHTSA ODI 11113576

MY TRANSMISSION WILL NOT STAY IN PARK UNLESS I FORCE THE SHIFTER. FORD IS RECALLING 550,000 VEHICLES FOR THIS EXACT SAME PROBLEM. MY VEHICLE IS NOT INCLUDED IN THE RECALL. YA'LL SHOULD LOOK INTO THIS AS I BELIEVE THE 2014 FORD EXPLORER SHOULD BE INCLUDED IN THE RECALL.

NHTSA ODI 11112343

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MEL HAMBELTON FORD, 11771 W KELLOGG ST, WICHITA, KS 67209, (316) 462-3673) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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