What 2,067 owners told NHTSA about the 2014 Ford Escape Hev

Reverse camera keeps cutting or flipping the image. There was a recall on Fords between 2020-2024 for this reason. I called my local Ford and they said my 2014 escape isn't covered. The issue has been ongoing for the past two years

NHTSA ODI 11746843

- Component/ System: (UNKNOWN). Possible Powertrain / Transmission . - YES available for inspection. - My Safety @RISK: mine and my child (passenger) - Problem Confirmed : YES at local mechanic shop and FORD dealer service shop. - Has the vehicle been inspected : YES - Any Warning Lights or Messages prior to Failure: Check Engine (appeared at time of incident) and “Engine Fault: Service now” - When Did the Warning Appear: after it failed (5/2026) NO warning prior to failure. - Vehicle attempts from start to find the proper gear (like a bicycle chain that has come off) - clunky - NO power from first gear up. NO city driving - DANGEROUS to OPERATE

NHTSA ODI 11746255

2014 Ford Escape. 1.6L ecoboost engine. Bought the car a couple of years ago from a local Ford dealership. The car was immediately using coolant, but never saw where it was leaking. There was never a spot on the ground where it was leaking. Took car to local mechanic and they replaced water pump. Stating possibly leaking. Car continued to use coolant. A few mornings ago, tried to start car, loud pop sound, white smoke, and engine knocking. Car has 124,000 miles on it. What Now?

NHTSA ODI 11745191

I park the car, it is park. Remove key fob, get out of the car, shut the door, push the lock on the fob, it will auto start, open door punch on the brake , it then turns off and I can lock the car. If I push the break several times before getting out this does not happen. This vehicle was purchased about 2 years ago, used.

NHTSA ODI 11744993

My 2014 Ford vehicle the steering wheel began to malfunction, then became worse. I took it to Pep Boys Mechanic, they showed me the recall for this issue. I will include the recall attached. The mechanic told me to call Ford they should fix this problem. I called Ford who said since our vin no was not indicated on the recall, but same year make and model are, cannot repair due to vin no not on recall. Then the Ford Dealer Mechanic recommended I call Ford Corporate. I called Ford Corporate who advised not covered since the vin no for this Ford is not in recall, but acknowledged that year make and model is. The recall attached states this recall does not need to be vin no specific. I told both Ford Dealer mechanic and Ford corporate this, and offered to email the recall to them, yet they refused for me to send this. I asked speak to a manager multiple times at Ford Corporate and was told one would call back, but no one ever called me back. After multiple calls I finally got a manager on the phone [XXX] who provided me case no XXX and she denied my claim too, since my vin. No. for vehicle not included in recall. If you read the attached recall my car matches all the criteria for this recall, except the vin no. As per the recall the steering wheel is a safety hazard, that can cause a crash, as stated in the attached recall. Additionally, the other year I had another issue with the bushing, when I went to park in front a store, but the car kept driving almost ran into the store that had all glass windows. Because I pumped the brake and slammed on the emergency brake it stopped. Had it not stopped would have hurt myself, little daughter in my car, and whomever else was in the store. At the time, this bushing was not on recall. Several months later, I received a notice of this recall. I contacted Ford and provided receipts and they reimbursed me. This vehicle has only been inspected by a mechanic at Pep Boys who informed us of this recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11744510

Last month my engine suddenly got hot and the engine light came on and I got a coolant alert. All my coolant was gone. I refilled it a couple of times and the same thing happened. I took it to get it repaired and this is what was fixed: removed and replaced the engine coolant reservoir hose and the overflow bypass heater hose. He said that my engine cylinder head is leaking oil. I have a pdf of the repair that was done.

NHTSA ODI 11742948

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated and experienced a coolant leak. The vehicle was taken to an independent mechanic, where it was diagnosed with a heater hose failure. Although the heater hose was repaired, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.

NHTSA ODI 11742722

My in city driving car has had it's transmission fail and continues to not be drivable. I am the only owner of this car and have completed all repairs and upkeep according to schedule. In October 2025, my 2014 Escape "slipped" out of gear while in drive and would not engage again. Had it towed to Mel Hamilton Ford where I was informed my transmission had failed. I was given the option to overhaul it or replace with a new at almost $8000-$10000. The overhaul was the more economical solution at the time for us. They repaired the broken transmission parts and returned it to me. After receiving the car back, it never "felt" right again and continued to have issues with shifting between gears, especially around the 40 mph mark. In April 2026, the transmission failed again while driving to work. It "fell out of gear" and had to have the car towed again to the dealership. They found the Front Pump had gone out this time as well as more metal shavings in the transmission causing damage again inside. They replaced the affected parts again. Two weeks later, the transmission has failed again. When shifting from park to reverse, the car would shift very hard and the whole car would "hop" before settling into gear. Same issue happened as before where it fell out of gear and could not get it to go back into gear. It has been towed back into the shop and currently still waiting to hear what's wrong this time (May 2026). As of right now, there is no current recall on my vehicle. Clearly there is an issue that needs addressed!

NHTSA ODI 11741902

Rear camera will not come on. The issue is intermittent. Ford has had other issues with rear cameras and prompted a recall but not for this vehicle. Screen goes blank when in reverse and message on center display states "Rear Camera not working. Contact dealer."

NHTSA ODI 11741471

Today, my turbocharger was diagnosed as damaged and leaking coolant into the cylinders and visibly leaking throughout the undercarriage. Additionally, my cylinder 4 is misfiring. My mechanic said they've seen this problem many times and while the turbocharger can be replaced, it often fails or other parts of the engine are damaged beyond repair. I had sluggish performance, mainly with acceleration over the last month, but saw smoke late last week that I thought was just exhaust from a truck idling next to me while stopped, but then I saw it at home later that week when the check engine light turned on. At the same time, my idling was excessively rough and felt dangerous to drive, as was later confirmed by my mechanic. I have not taken this into a Ford dealership, nor do I want to because they have refused to help others in the same situation. I am considering contacting my insurance to figure out if they will do an evaluation that is less biased than Ford. I definitely think this is a fire risk as it has happened for many other owners of the same model and year range.

NHTSA ODI 11741537

Component failed 1.6L Escoboost engine coolant intrusión into cylinders causing misfire and white exhaust smoke vehicle available for inspection upon request .safety risk:engine misfire and coolant loss cause sudden of power or ingine fire while driving. Recall 17S09 was issude for this exact defect .Ford SSM 46433 states this requires new engine assemby . Problem confirmed multiple repair shops confirmed cooland in cylindres. I have spent S5000 on repairs including used transmisión Trying to fix this defect. Manufacturer inspection called ford customer service 05/22/2026. Agent refused supervisor and stated we cannot help no case number probided Ford is refusing to honor federal safety recall 17S09.warning symptoms: check ingine light, ingine misfire , white exhaust smoke , coolant loss. First appeared approximately 6 months ago and has worsened. Requesting NHTSA compel Ford to provide engine replacement per SSM 46433.

NHTSA ODI 11739624

Apparent coolant leak identified in my 2014 Ford Escape 1.6L (Ecoboost). The car loses approx. 500mL of coolant each time I drive it, and I need to refill the coolant tank before every time I need to use it. I traced the coolant leak back to the blockheater, which has a failed seal. There is currently a recall for leaking block heaters on the 2.0L Escape motors, but this problem appears to extend to the 1.6L Ecoboost engine as well.

NHTSA ODI 11739336

My car caught on fire while I was driving it pulled over got out of car and car imploded in flames

NHTSA ODI 11739008

When in reverse, the rear camera display will often be inverted upside down or will go blank. If there is someone or something below the view through the glass and mirrors, then that person or thin can be run over. Apparently this same issue is present on other Ford Escape models of the same 2014 model year and other model years. Hopefully Ford will design a fix and then issue a recall repair or voluntary repair for this issue without a payment from the affected customers.

NHTSA ODI 11738907

I was driving in a parking lot and my car went completely dead while I was still in drive. And then when I finally got it back home, it would only go in reverse while I was in drive. And I was stuck in the middle of the road only being able to go in park and reverse. I had it towed to the dealer and it is going to cost me $6,000 to fix the transmission.

NHTSA ODI 11738663

Car started to pull moving out of 1st gear into 2nd. Took to a shop to have the issue diagnosed, shop states torque converter is failing and taking the transmission with it. This car has just over 80,000, it should NOT be having transmission problems. There should be a recall or something for this. This is unacceptable.

NHTSA ODI 11737851

The engine was replaced at 50,000 miles for a known coolant intrusion issue. The problem reappeared at 72000 miles. This widely known issue should have been a recall and won't be because of the financial impact to Ford.

NHTSA ODI 11737509

When the vehicle was started, the steering wheel was impossible to turn. A message on the dash showed “Steering assist fault, Service required”. After shutting the vehicle off and restarting, the power steering was restored. The problem persisted on 2 more vehicle starts on the same day.

NHTSA ODI 11737679

The contact owns a 2014 Ford Escape. The contact stated that the vehicle failed to start after multiple attempts without warning. The contact attempted to jumpstart the vehicle using multiple methods but to no avail. Due to the failure, the vehicle was towed to a dealer where they discovered that the insulation on the wire that runs from a gearbox in the back of the vehicle to the front driver seat had melted at various parts of the wire. The contact was informed that the wiring harness needed to be replaced; however, the wiring harness was no longer in production. The contact with the help of a friend had the vehicle towed back to his home where the contact replaced the wire himself. Despite the repair, the failure persisted and the vehicle was towed to another dealer where they inspected the contact's work where they discovered that a fuse was not fully connected; once the dealer fully connected the fuse, the vehicle resumed normal operation. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The vehicle was repaired. The failure mileage was 97,544.

NHTSA ODI 11736273

My 2014 Ford Escape was part of a recall in 2023 concerning the transmission shifter cable bushing. I took the car to [XXX] Ford in [XXX] . According to [XXX] Ford, the part was fixed. However, just last week, the bushing failed as I was backing out of my driveway. I had the vehicle towed to [XXX] Ford in [XXX] . The repair for the bushing is going to costs me over $458, for a repair that was possibly not done correctly the first time. If this is a second failure of the shifter bushing cable, Ford should issue another recall on this vehicle. Consumers like myself should not be subjected to safety issues auto manufacturers will not correct. I should definitely not have to pay out of pocket for their careless assembly. I want my complaint noted for the record on behalf of the safety of everyone who drives a Ford Escape. If Ford will not issue another recall, then there should be a full-fledged investigation. I have filed a complaint with Ford Motor Company. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11735529

During state inspection at Malloy Ford in [XXX] , the technician found the coolant of my 2014 Ford Escape almost empty. No warnings at all on the dashboard, either driving to the dealership or during the inspection. I am concerned about no warnings of a potential coolant leak that may cause a short circuit. Car was manufactured in Ford Kentucky assembly plant in 2014. Current mileage is 39539 miles. Have read on NHTSA page similar complaints. Received from Consumer Reports recall tracker notification # XXX. As of today, I have not received a recall letter from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11735566

its leaking coolant internally and this engine is a known issue and still is not covered by ford

NHTSA ODI 11735592

The back up camera goes on and off

NHTSA ODI 11735614

Engine light repeatedly comes on. Coolant leaks out of engine, onto ground outside and onto the floor inside of the car. Warning lights for engine come on repeatedly. This is a constant battle with this 2014 Ford Escape. It is the Ford company that should have resolved this issue. I can’t provide approximate dates this happened because it is constant. The problem has been reproduced by our trusted repair shop and the thousands of others who have experienced this issue. If you complete an online search, you’ll find the same information as what has been happening for a long time with our car. This is not only frustrating and costly, but hazardous for the environment and us who drive this car. Please tell me how to get a resolution for this. Most importantly, for my child who drives this I worry about health implications from the coolant fumes and leaks, contact with skin, etc.

NHTSA ODI 11733882

#3 cylinder failed and leaked coolant into block and the block has cracked. Costs $8k to replace. It’s a known flaw with this ford engine.

NHTSA ODI 11733419