What 2,068 owners told NHTSA about the 2014 Ford Escape Gas

Vehicle stopped driving while on highway. Transmission will not go in gear. Have had the bushing checked and it is good. The Vehicle only has 117,000 miles. Serviced regular. Ford has no remedy. Have reset the ecm and it will drive for a little while and then stop working.

NHTSA ODI 11498969

The contact owns a 2014 Ford Escape. The contact stated while driving 55 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact rolled the vehicle to a stop. The vehicle was not drivable. The contact towed the vehicle to the local dealer where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) in June 2022 after the repairs were completed. The manufacturer had been informed of the failure. The failure mileage was 139,499.

NHTSA ODI 11498103

The contact owns a 2014 Ford Escape. The contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the gear shifter failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 174,913.

NHTSA ODI 11497630

Vehicle would shift hard. Eventually the vehicle would rev rpm's but not shift into 1st gear and engage. There was no warning light. Initially the vehicle's gas pedal would depress without driving. Slowly the vehicle would creep into 1st gear but not drive faster than 2 mph. Turning the vehicle off and on and waiting 5 minutes allowed the vehicle to drive for a short time. The vehicle completely stopped shifting and had to be towed. Ford Dealers said they couldn't get the car in for service for over a month. This is my only vehicle. I need to get to work. I've had to rent a vehicle for over 5 weeks. An independent transmission shop is putting in a remanufactured trans for $4,700. The vehicle had trans failure at 122,000 miles. This trans shop had 4 other Ford Escapes in for transmission replacements; all were the body style of my 2014 Escape SE. There are many transmission complaints with the 2014 Ford Escape body style car. Please force Ford to recall and repair/reimburse for this awful transmission.

NHTSA ODI 11496755

The contact owns a 2014 Ford Escape. The contact stated that he had experienced several failures with the vehicle. The vehicle was taken to a local dealer, where an unknown software update was completed; however, the failure recurred. The contact stated that while he was driving at an undisclosed speed, the steering wheel seized, and the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to an independent mechanic, who recommended that the vehicle be towed to the dealer. The vehicle was towed to the dealer and was repaired under NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated that the check engine warning light was illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000.

NHTSA ODI 11496567

The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was being repaired under NHTSA Campaign Number: 22V413000 (Power Train), the mechanic at the dealer found additional failures to the transmission and stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 86,000.

NHTSA ODI 11495155

After accelerating from a stoplight on a 55mph four lane highway, a thud noise came from under the hood, the RPMs went all the way up, and my car started accelerating and lurching forward before finally falling to a cruise. The gears shifted in a wild manner for 15 seconds while the car continued to cruise and I tried to slowly accelerate to keep up with the speed of traffic. I was able to pull into the right lane of the shoulderless road, turn off and exit the vehicle and get myself to safety. The road has lots of industrial facilities, so lots of trucks and commuters alike, so while standing there waiting for the local PD there were several close calls with people slamming into the back of my stopped and stalled out car. Had the car in front of me rapidly decelerated while my car was mysteriously accelerating, I could have easily rear ended them. Further, with my car stalled out in the middle of what is a shoulderless busy highway, there was a huge opportunity for either me or somebody else to have been involved in a tragic crash involving a disabled vehicle. My car was towed to a repair shop nearby and they were able to replicate the result. They advised to take it to a Ford dealership which is where I had it towed next. The dealer confirmed the torque converter failed and caused debris (metal fragments) to enter and essentially destroy the transmission. Police helped keep my vehicle and I safe with their lights and helped me push my car to the nearest cross street to wait for a tow truck. They did not investigate the issue, but one independent mechanic and the Ford dealership service tech did. There were no warning lamps, engine lights, or other symptoms prior to and during this event. Only after I stopped in the middle of the road did the standard check engine light come on. The torque converter issue is known by Ford after speaking to their corporate "Customer Care" team, and I (and others) are lucky to have avoided serious injury/incident

NHTSA ODI 11495187

Recall 22S43 is serious enough for Ford to "ground" the vehicle for safety concerns for potential injury to the driver, passengers, and bystanders. I spoke with their recall department on 11-21-2022 and explained that the car is on the Island of Molokai, HI, which does not have a Ford dealer. Rather than authorize a local repair shop to fix the problem, they said I'd have to ferry the vehicle to Oahu at my expense, a very complex, EXPENSIVE, and time-consuming undertaking. And, since I live in AZ, I'd have to fly to HI, rent a car, and spend at least a week there. Why Ford will not authorize a local mechanic to affect repairs is baffling and presents a dilemma for me and the other Ford Escape owners on the island.

NHTSA ODI 11494480

I was driving down the road and the transmission slammed into the next gear so I took it to the garage and they plunged it in and said it was a incorrect gear ratio in between 5-6 not to drive it that the transmission will go out and someone might hit me and I have small kids that ride with me so I am afraid they may get hurt or killed now it sits at house and I have a bank payment on it. A friend of mine has the same thing and his was recalled in June but my number did not make it in the recall can you please add it to the recall so I can get it fixed and drive it and my family be safe in it. Thank you so much [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11493783

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that after starting the vehicle, the vehicle needed to warm up for thirty minutes. Additionally, the vehicle experienced the transmission slipping while driving. The dealer was made aware of the failure but declined to perform the recall repair. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11493705

The contact owns a 2014 Ford Escape. The contact received notification NHTSA Campaign Number: 22V4130000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated while driving 65MPH, there was a sound coming near the front driver’s and passenger side wheels intermittently. Additionally, the contact stated that she depressed the accelerator pedal, but the vehicle failed to respond. The contact turned off and restarted the vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 120,000.

NHTSA ODI 11492169

There is a safety recall on this vehicle. I never received the alert that the part was in stock. I had the actual problem happen to me where I put vehicle in park. Shifter was in Park. I exited the vehicle and it started rolling away. As I jumped into the vehicle to stop it from hitting another vehicle (fortunately it did not roll over me) , I opened the drivers door and it got caught on a large bush/tree which caused the door to hyperextend open and now the door does not close correctly at the top and it is scratched up / paint chipped. I am asking that Ford pay for fixing the door as I did what I was supposed to do (set emergency brake but it snapped right at the same time), but they are refusing to pay for the repairs to the door.

NHTSA ODI 11491600

Contacted local Ford dealership(s) in reference to 2 open recalls on my vehicle: Transmission gear shift linkage and door latches. I was made aware of the door latch recall when I was traveling with my 2 children who were in the back seat and the back door opened and would not latch closed. Upon researching, I found the 2 recalls and have tried for over 4 months to get it repaired as it is a serious safety issue. I was advised that it could be in the repair shop for 2-3 months and I would not have any transportation as they stated they do not have "courtesy" vehicles. I feel like Ford should honor the recall in a timely manner which they are NOT. The vehicle is available for inspection upon request.

NHTSA ODI 11490743

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was jerking while driving with the accelerator pedal depressed. There was no warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11490649

The contact's granddaughter owns a 2014 Ford Escape. The contact's granddaughter received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while her granddaughter was parking the vehicle, the gear shifter seized and failed to shift to park(P). The granddaughter activated the parking brake to park the vehicle. The dealer was made aware of the failure and advised the contact to tow the vehicle in for service. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11489988

The contact owns a 2014 Ford Escape. The contact stated that she received recall notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to a local dealer who completed the recall repair. However, the contact stated after the vehicle was returned to her, the vehicle was stalling while driving. There were no warning lights illuminated. Additionally, the contact stated she had parked the vehicle at her residence and upon starting the vehicle, the vehicle started but was inoperable. The dealer was notified of the failure and advised the contact to tow the vehicle to their location. The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

NHTSA ODI 11489167

The contact owns a 2014 Ford Escape. The contact stated while shifting into drive, the vehicle failed to shift into the intended gear. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 54,000. VIN tool confirms parts not available.

NHTSA ODI 11488162

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that after his wife started the vehicle, the gear shifter failed to shift to the intended gear. The vehicle was towed to the dealer; however, the vehicle was not diagnosed nor repaired and remained at the dealer. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

NHTSA ODI 11487846

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that on multiple occasions the shifter failed to operate properly and was stuck in reverse. No warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with a fractured shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 129,000.

NHTSA ODI 11487244

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, she heard a humming noise and the vehicle inadvertently slowed down while the accelerator pedal was depressed. The contact stated that she was able to maneuver the vehicle off the road and placed the shifter in park. The contact then stated that after a few seconds, she placed the shifter in reverse but the engine revved and the vehicle failed to respond. The transmission fault warning light illuminated. The vehicle was towed to the dealer where it was diagnosed and produced codes: P0731 and P0733. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was 121,778.

NHTSA ODI 11487128

My 2014 Ford Escape failed to moved forward when I put on gas. I took to ford dealership They refused to do repair. I showed them safety recall notice 22s43/nhtsa recall 22v413. They said is not related. They asked for $4800 transmission and $500 for batteries.

NHTSA ODI 11486324

The contact owns a 2014 Ford Escape. The contact stated while driving 10 MPH, the vehicle started jerking and the transmission was slamming into gear. The vehicle was taken to the dealer for diagnostic testing. The contact was informed that the gear ratio between the 5th and 6th gear was incorrect and needed to be corrected. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 110,000.

NHTSA ODI 11486038

The contact owns a 2014 Ford Escape. The contact stated while at a stop light, there was a loud abnormal noise coming from the vehicle with the Transmission Fault Service now message displayed on the instrument panel with DTC: P0741 (Powertrain Control Module). The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure but provided no assistance. The failure mileage was 91,000.

NHTSA ODI 11485268

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the message "high temperature" was displayed. When the failure occurred, the motive power was suddenly reduced and the vehicle would not properly accelerate. Additionally, the transmission warning and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic who indicated that although the "high temperature" message was displayed, the engine was not overheating. The cause of the failure was not determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 78,000.

NHTSA ODI 11484868

Was driving 35mph and car started jerking and lost power to gas pedal. I placed it in park, and then in drive. The speedometer trusted to 110 and then it jerked some more, heard a horrible whining noise. I drove home with same issues, about 6 blocks. Then I got a transmission failure message on my dash. Could put in park. Put my e brake on. Had it towed to the dealership. Car only has 55,000 miles on it. Been meticulously maintained. There were no warnings before this incident. Dealership called and said my transmission needs to be replaced. Well we do t have 6000 to fix it and ar still making car payments. I have seen thousands of these complaints online, why isn't Ford doing something for the consumer. This should be a recall. I am not a happy customer

NHTSA ODI 11484724