What 2,068 owners told NHTSA about the 2014 Ford Escape Gas

Rear camera intermittently stopped working. This was recalled for other years of Ford Escape models, but (according to the dealer) not for the 2014 model year. This puts at risk the driver and others that we might not see (little kids in the neighborhood) when we are backing in or out of our driveway. We had this problem repaired at the dealership (because we're responsible adults) but think that it should have been covered by the recall of other model years.

NHTSA ODI 11712687

2014 Ford Escape backup camera work intermittently and says it needs repaired. Not under the current and verified with the dealership that it would be over $600.00 fix possibly. This should be included under the current recall as it seems to be a computer malfunction or a coincidence that it started roughly around the same time that current recall has been in effect. Dangerous after relying on camera for backing up especially when that it one of the features that you look for in purchasing. Ford should not deny that the 2014s should not be included in the recall.

NHTSA ODI 11712457

The contact owns a 2014 Ford Escape. The contact stated that the rearview camera failed to activate while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility which prevented the driver from safely operating the vehicle. The message "Camera not Available" was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

NHTSA ODI 11699957

The contact owns a 2014 Ford Escape. The contact stated that on several occasions while in reverse(R), the rearview camera image was flipped upside down. The contact stated that after a month, the camera failed and displayed a blank screen. The vehicle was taken to an independent mechanic where it was diagnosed that the rearview camera needed to be replaced. No further information was available. The manufacturer was notified of the failure. The failure mileage was 68,000.

NHTSA ODI 11686654

The Backup camera very rarely works on my 2013 Escape and the current recall is 2015 and above! What about earlier?

NHTSA ODI 11686243

The contact owns a 2014 Ford Escape. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure limited the driver's visibility, preventing the safe operation of the vehicle. The message "Camera Unavailable - Please Contact Dealer” was displayed. The contact called the local dealer; however, the vehicle was not diagnosed or repaired. Most recently, the rearview camera displayed a pink screen and intermittently turned black. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 106,830.

NHTSA ODI 11678602

The contact owns a 2014 Ford Escape. The contact stated that while reversing, the rearview camera failed to display an image. Occasionally, the rearview camera displayed an upside-down image. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in an Extended Warranty coverage related to the failure. The vehicle was not diagnosed or repaired. The failure mileage was 105,000.

NHTSA ODI 11677719

The contact owns a 2014 Ford Escape. The contact stated while attempting to start the vehicle, the rear camera was not displaying an image. The message the “Camera was Unavailable” was displayed. A dealer was contacted. The vehicle was taken to dealer where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 125,000.

NHTSA ODI 11670887

The contact owns a 2014 Ford Escape. The contact stated that while reversing, the pedestrian alert system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was 83,000.

NHTSA ODI 11669636

The contact owns a 2014 Ford Escape. The contact stated while reversing, the back over prevention camera failed to function as intended with the back over prevention warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed back over prevention camera system. The contact was informed that the back over prevention camera system needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 58,850.

NHTSA ODI 11667385

The contact owns a 2014 Ford Escape. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the electrical system on the rearview camera had failed. The vehicle was not repaired due to the cost. The contact stated that the failure persisted. The rearview camera display a blue image, compromising the back-over prevention system. The message "Back up camera not available" was displayed. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was notified of the failure and provided the contact with a case number and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11667456

The contact owns a 2014 Ford Escape. The contact stated that while reversing, the back over prevention camera system failed to function as intended. The contact stated an error message that the rear-view camera was unavailable was displayed. In addition, the rear-view camera screen occasionally displayed a blue screen or failed to activate. The vehicle was taken to the dealer where it was diagnosed with a failure of the back-over prevention camera system. The contact was informed that the back-over prevention camera system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11666007

The contact owns a 2014 Ford Escape. The contact stated that on several occasions while in reverse, the back over prevention display screen was black, with the message "Back Over Prevention Camera not Available" displayed on the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 84,400.

NHTSA ODI 11665724

The contact owns a 2014 Ford Escape. The contact stated that on several occasions while in reverse (R), the rear-view camera failed to work as intended. The contact stated that the message "Camera not Available at this time” was displayed on the instrument panel. The vehicle was taken to a dealer however, the cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.

NHTSA ODI 11664885

The contact owns a 2014 Ford Escape. The contact stated while reversing, the rearview camera failed to display an image of the rear of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rearview camera. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 100,000.

NHTSA ODI 11664361

The contact owns a 2014 Ford Escape. The contact stated that the back-up camera was intermittently inoperable. There were no warning lights illuminated. The contact stated that the failure was related to Dealer Bulletin: 20C19. The local dealer was contacted and confirmed there were no recalls associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 25,000.

NHTSA ODI 11660842

The contact owns a 2014 Ford Escape. The contact stated that the back over prevention camera screen had displayed the message “Rear View Camera Not Available” on a blue screen while attempting to reverse. The contact stated that while shifting into park, the vehicle intermittently displayed a message that the vehicle was not in park. Additionally, while shifting into drive, the RPM increased, and the transmission felt like it was stuck between gears. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 25V159000 (Back Over Prevention) and 22V413000 (Power Train), and the repairs were completed. The vehicle was not repaired a second time because the VIN was no longer under recall. The manufacturer was not informed of the failure. The failure mileage was approximately 50,100.

NHTSA ODI 11652030

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was parked, the contact shifted into reverse; however, the rearview camera intermittently was upside down, flashed on and off, and then became dark. The vehicle failed to return to normal operation. No warning light was illuminated. The vehicle was taken to a dealer; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 240,000.

NHTSA ODI 11633386

The contact owns a 2014 Ford Escape. The contact stated while driving 25-26 MPH, the message "Engine Fault" was displayed, and the contact noticed an abnormal burning odor. The contact pulled over to the side of the road and turned off the vehicle. The contact stated that upon inspecting the vehicle, there was coolant leaking onto the ground. The contact drove to the residence and parked the vehicle. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. Additionally, the contact stated that rear passenger's side taillight failed to operate as needed, and the taillight bulb had been replaced several times; however, the failure persisted. The contact also stated that the infotainment system and the rearview camera were inoperable. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 171,000.

NHTSA ODI 11604531

The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was in reverse, the backup camera image was displayed upside down, creating a visibility hazard for the driver. The local dealer and manufacturer were notified of the failure and informed the contact that a software update was needed to correct the failure. The vehicle was not yet repaired. The failure mileage was 200,000.

NHTSA ODI 11587597

THE REAR BACK UP CAMERA IS ACTING UP. SOMETIMES COMES ON, SOMETIMES IT IS SHOWING UPSIDE DOWN. I HAVE COME TO RELY ON THIS SAFETY FEATURE AND NEED IT REPAIRED.

NHTSA ODI 11579028

Backup camera on my Ford Escape works only intermittently, sometimes it shows a black screen and error message, at other times it shows an upside down images. Please include this model year (and perhaps others) along with the recent backup camera recall you recently issued. Thanks for considering my request.

NHTSA ODI 11565238

Back up camera doesn't function 100% of the time. Get display message stating unable to connect (or similar) Other times, no message or screen change. Has been happening for over one (1) year. Not just one time.

NHTSA ODI 11562416

The backup camera is showing upside down in view screen. When backuping

NHTSA ODI 11543653

The contact owns a 2014 Ford Escape. The contact stated that on numerous occasions while shifted into reverse or while the vehicle was idling, there was a message displayed on the screen that the back over prevention screen feature was unavailable. An undisclosed dealer was notified of the failure and the contact was informed that there would be a cost for a diagnostic test and repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.

NHTSA ODI 11542602