What 635 owners told NHTSA about the 2014 Chrysler Town And Country

PURCHASED NEW 2014 CHRYSLER, TOWN & COUNTRY VAN..NOTIFIED AUG, 2014 TO DO NOT USE REAR VENTS DUE TO POTENTIAL FIRE HAZARD. P25/NHTSA 14V-234. WHY NO NEW REPAIR AFTER THIS LENGTH OF TIME..NEW CARS 2015 BEING SOLD WITHOUT PROBLEMS. WHAT IS MY COMPENSATION FOR NO USE OF THIS FEATURE THAT PAID I EXTRA. *JS

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE...UPDATED12/30/14*BF UPDATED 01/12/15*JB

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THERE WAS A RE-CALL FOR MY VEHICLE. SOMETHING TO DO WITH THE REAR WINDOW SWITCH CATCHING FIRE. I BROUGHT IT TO MY CHRYSLER DEAR FOR A SERVICE AND TO RESOLVE THE RECALL ISSUE. I WAS QUITE SURPRISED TO HEAR THERE WAS NO FIX AND ALL THEY COULD SO WAS DIS-CONNECT THE SWITCH. WHEN I ASKED WHEN THEY EXPECT THE FIX TO BE READY, THEY LAUGHED AND SAID THE LAST RE-CALL TOOK OVER A YEAR. HOW CAN THIS HAPPEN? HOW DOES A VEHICLE MANUFACTURER NOT HAVE A FIX FOR A PROBLEM THAT CAN CAUSE A FIRE IN A VEHICLE? ISN'T THAT THE REASON FOR THE RE-CALL TO GET THE PROBLEM FIXED? THESE RE-CALLS ARE BECOMING TO FREQUENT AND THE AUTO MANUFACTURERS HAVE DECIDED IT CHEAPER TO NOT FIX THE PROBLEM AND INCONVENIENCE THE VEHICLE OWNERS. *TR

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

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WHILE OUT OF TOWN (200 MILES FROM HOME) AND STOPPING FOR A BRAKE, I EXITED THE CAR. I RETRIEVED SOME PERSONAL BELONGINGS AND ACCIDENTALLY PUT MY HAND ON THE DOOR LOCK SWITCH. WHILE CLOSING THE DOOR, I NOTICED THAT THE KEY FOB WAS STILL ON THE CONSOLE, BUT IT WAS TOO LATE TO STOP THE DOOR FROM CLOSING. DESPITE STATEMENTS IN THE MANUAL THAT WITH A KEYLESS IGNITION SYSTEM, IT WAS NOT SUPPOSED TO BE POSSIBLE TO LOCK THE DOOR WITH THE FOB INSIDE, THE DOORS REMAINED LOCKED. THE HORN DID NOT BEEP AND THE DOORS DID NOT UNLOCK IN ACCORDANCE WITH THE MANUAL. EVENTUALLY, I LOCATED THE CHRYSLER SERVICE NUMBER THROUGH GOOGLE ON MY CELL PHONE AND CALLED FOR ASSISTANCE. CHRYSLER CALLED FOR A SERVICE TRUCK TO SEE WHETHER IT WAS POSSIBLE TO GAIN ENTRY INTO THE CAR. AFTER ABOUT AN HOUR FROM LOCKING THE DOOR, A SERVICE TRUCK ARRIVED AND THE OPERATOR WAS ABLE TO UNLOCK THE DOOR. IF I HAD NOT HAD A CELL PHONE, THERE WOULD HAVE BEEN NO WAY TO EITHER SEARCH OR MAKE A "HELP" CALL. MORE IMPORTANTLY, HAD OUR GRANDCHILDREN BEEN WITH US, THEY WOULD HAVE BEEN LOCKED IN A RELATIVELY HOT, VEHICLE AND WE WOULD HAVE HAD TO BREAK A WINDOW SO THEY COULD ESCAPE. THE PERSON ON THE CHRYSLER LINE SEEMED TO HAVE NO INTEREST IN THE PROBLEM OTHER THAN TO CALL A SERVICE TRUCK. THIS IS NOT THE FIRST TIME I'VE HAD A PROBLEM WITH THE ELECTRICAL DOOR LOCKING SYSTEM. PREVIOUSLY, I'D MADE 3 COMPLAINTS TO THE DEALER REGARDING A FAILURE OF THE DRIVER SLIDING DOOR TO LOCK. I EVEN SENT THE DEALER A VIDEO OF THE DOOR LOCK FAILING TO PROPERLY OPERATE (I STILL HAVE THE VIDEO AND EMAILS TO THE DEALER). CHRYSLER SHOULD BE REQUIRED TO WARN ALL PURCHASERS THAT THEIR SYSTEM, ON OCCASION, DOES NOT PREVENT THE DOORS FROM LOCKING WHILE THE FOB REMAINS IN THE CAR. THEY SHOULD ALSO BE REQUIRED TO INFORM ALL OWNERS OF ANY SMART PHONE APPLICATION WHICH WOULD UNLOCK THE DOORS. *TR

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I HAD PARK THE VAN SO I COULD GET SOME GAS. I GOT OUT TO PAID FOR THE GAS AND SPOKE TO THE ATTENDANT FOR A FEW MINUTES. WALKING BACK TO THE VAN WHERE I LEFT IT BY THE GAS PUMP THE VAN WAS ROLLING INTO A 2004 FORD EXPLORER. I COULDN'T BELIEVE WHAT HAD HAPPEN. WELL OF COURSE I CALL LOCAL POLICE AND I GOT A TICKET AND I WASN'T IN THE VAN. THIS WAS A RENTER VAN, WENT THE NEXT DAY TOLD THEM WHAT HAD HAPPEN. THE AGENT INFORMED ME THAT IT WOULD BE TAKING IN FOR SERVICE. WELL HERE IT IS MIDDLE OF OCT. AND HAVE NOT HEARD ANYTHING ABOUT WHY THE VAN ROLL BY ITSELF. THE ONLY THING GOT WAS A BILL AND IT IS PAID. PLEASE LOOK INTO THIS MATTER AND SEE IF YOU COULD SOLVE THIS MATTER. *TR

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V234000 (ELECTRICAL). THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER DISCONNECTED THE DRIVER DOOR SWITCH IN JUNE OF 2014. HOWEVER, THE DEALER ADVISED THAT THE MANUFACTURER HAD NOT PROVIDED THE NEW SWITCH AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE VEHICLE DID NOT EXPERIENCE THE FAILURE. UPDATED 02/02/15*LJ UPDATED 6/8/2015 *JS

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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WE RENTED A 2014 CHRYSLER TOWN AND COUNTRY TO DRIVE TO FLORIDA WITH OUR 2 YEAR OLD SON. WHILE DRIVING 68 MPH, MY HUSBAND'S KNEE HIT THE KEY, WHICH TURNED THE ENGINE OFF AS WELL AS ALL POWER TO THE MINIVAN. LUCKILY, TRAFFIC WAS LIGHT AND WE WERE ABLE TO COAST OVER TO THE EMERGENCY LANE WITHOUT INCIDENT. THE EXPERIENCE WAS EXTREMELY SCARY AND UNNERVING. I AM NOT LOOKING FORWARD TO THE RETURN TRIP HOME DUE TO THIS. THE KEY BEING ABLE TO COME LOOSE IS UNACCEPTABLE AND DOES NOT MAKE ONE FEEL SAFE WHILE DRIVING. WITH ALL THE IGNITION SWITCH RECALLS, MY MIND IS NOT AS EASE IN THIS MINIVAN AND MAKES ME FEAR FOR OUR SAFETY. THERE SHOULD BE A LOCKING MECHANISM TO PREVENT THIS FROM HAPPENING. I WILL NOT BE RECOMMENDING THIS VEHICLE TO FAMILY AND FRIENDS. THIS IS BY FAR ONE OF THE SCARIEST THINGS I'VE EXPERIENCED. *TR

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WHEN DRIVING AT 73MPH ON AN INTERSTATE HIGHWAY ALL INSTRUMENTS STOPPED WORKING MOMENTARILY. ALL WARNING LIGHTS DISPLAYED, SPEEDOMETER AND TACHOMETER STOPPED WORKING AND WINDSHIELD WIPERS CYCLED ON AND OFF ONCE. *TR

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FROM AN HALF HOUR OF PICKING UP MY CAR AND GETTING IT HOME I HAVE HAD A SEVERE SAFETY PROBLEM TO WHERE THE SLIDING DOOR EITHER DOESN'T CLOSE ALL THE WAY OR IF IT DOES IT MAKES A CLICKING NOISE AS IF TRY TO LATCH CLOSE. CALLED DEALER RIGHT OF WAY BROUGHT IT BACK NEXT DAY SAID THE COMPUTER FOR DOOR NEEDED TO BE UPDATED(REALLY BRAND NEW CAR) WORKED WHILE I WAS THERE GOT HOME LATER THAT DAY HAPPENED AGAIN DEALER LOOKED HAVE TO CHANGE MODULE WAITED FOR PART TO COME GOT IT BACK STILL HAPPENING NOW DEALER SAID LATCH NEEDED TO BE ADJUSTED SO THEY DID GOT IT BACK STILL HAPPENING. GOT A CHRYSLER CASE MANAGER THEY ARE DOING NOTHING ALL I ASKED WAS TO SWITCH CAR OUT SO NONE OF MY KIDS FALL OUT AND GET HURT OR POSSIBLY DIE NO ONE WANTS TO HELP STUCK WITH A DEFECTIVE VEHICLE FOR THE NEXT 3 YEARS. NEVER AGAIN WILL I GET CHRYSLER OR RECOMMEND ONE. HOPEFULLY NO ONE FALLS OUT OR THEY WILL BE IN A LOT OF TROUBLE. *TR

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I RENTED A TOWN AND COUNTRY FROM ENTERPRISE. DROVE 2,000 MILES FROM PA TO FL. ON THE WAY BACK WHILE DRIVING ON THE HIGHWAY THE IGNITION GOT DISCONNECTED BRIEFLY AND CAME BACK AFTER 1-2 SECONDS. AT THAT TIME I DIDN'T REALIZE HOW DANGEROUS IT COULD BE (WE HAD NO ACCIDENT NOR INJURY AT ALL) BUT NOW I SEE THAT THIS COULD BE LINKED TO THE GM IGNITION RECALL (DOES THIS VEHICLE HAVE THE SAME IGNITION SUPPLIER AS GM?). PLEASE INVESTIGATE THE CASE AS THIS MAY INDICATE THAT THE IGNITION RECALL SHOULD ALSO INCLUDE SOME CHRYSLER VEHICLES AS WELL. *TR

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