What 635 owners told NHTSA about the 2014 Chrysler Town And Country

NOTICED PASSANGER HEADREST HAD DEPLOYED ONE DAY. PLASTIC EARS THAT HOLD LATCH PIN IN PLACE HAD BROKEN. VEHICLE WAS STATIONARY, NO INJURIES.

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THE HEADREST BROKED BY ITSELF, THE PLASTIC OF THE MECHANISM CRACKED CAUSING THE HEADREST TO BE HOLD IN PLACE JUST BY THE MATERIAL. THE VEHICLE WAS PARKED, NOT INVOLVED IN ACCIDENT OR ANYTHING ELSE.

NHTSA ODI 11339263

MY 8 YEAR OLD SON LEANED WITH HIS HAND ON THE BACK OF THE DRIVER SIDE HEAD REST. THE HEAD REST RELEASED SHOOTING FORWARD. UPON TRYING TO RESET THE HEADREST I NOTICED THE PLASTIC PIECE NEEDED TO HOLD THE SPRING MOUNT TO LOCK IT WAS BROKE THUS NOT ALLOWING ME TO RESET THE HEADREST. THE CAR WAS PARKED AND OFF WHILE THIS HAPPENED.

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THE FRONT DRIVERS SEAT HEAD REST EXPLODED WHEN I WAS GETTING INTO THE CAR THE CAR WAS PARKED

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ON JULY 3, 2020 I WAS SITTING AT A RED LIGHT AT NIGHT WHEN MY DRIVER SIDE HEADREST DEPLOYED/EXPLODED WITHOUT ANY WARNING, MY VEHICLE WAS NOT IN MOTION AT THE TIME. NO INJURIES BUT HEADREST IS DEFECTIVE NOW. I WOULD HAVE BEEN INJURED IF I WAS RESTING ON IT AT THE TIME WITHOUT A DOUBT.

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DRIVERS SEAT ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY WITH NO IMPACT OR KNOWN REASON.

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OUR 2014 CHRYSLER TOWN AND COUNTRY DRIVER'S SIDE HEAD REST DEPLOYED. THE CAR WAS STATIONARY....PARKED IN OUR DRIVEWAY. NO ONE WAS HURT. THE PLASTIC PIECES ARE BROKEN UT THE METAL PIN IS IN PLACE.

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GOT IN MY CAR THIS MORNING AND NOTICED MY PASSENGER HEAD REST WAS STICKING OUT. DID SOME RESEARCH AND COME TO FIND OUT THE HEAD TEST DEPLOYED FOR NO REASON. I LOOKED AT IT MORE AND PLASTIC INSIDE OF IT BROKE WHICH CAUSE IT TO DEPLOY FOR NO REASON. *TR

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WIFE WAS DRIVING THE CAR AS NORMAL WHEN BOTH ACTIVE HEAD RESTRAINTS DEPLOYED FOR NO REASON. THERE WAS NO SUDDEN STOP, NO IMPACT. ONE BLEW ALL THE WAY APART, THE OTHER BLEW HALF APART, AND THEN BLEW COMPLETELY WHEN SHE TOUCHED IT TO TRY TO ASSESS WHAT THE PROBLEM WAS. THE CAUSE IS SIMPLE TO DETERMINE. THE HEAD RESTRAINT IS A METAL PIN RETAINED BY CHEAP PLASTIC, AND THE PLASTIC BROKE. I HAVE THE PLASTIC CHIPS TO PROVE IT. *TR

NHTSA ODI 11326635

I WAS SITTING IN A PARKING LOT AND MY PASSENGER SIDE HEADREST DEPLOYED. I'M SCARED MY DRIVER'S SIDE WILL BE NEXT. CHRYSLER WANTED TO CHARGE ME $800 TO REPLACE IT WHEN IT WAS CLEARLY A DEFECTIVE PART. *TR

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WHILE THE CAR WAS PARKED THE ACTIVE HEADREST DEPLOYED HITTING THE DRIVER IN THE BACK OF THE HEAD AFTER THEY GOT IN THE CAR AND WERE GETTING READY TO DRIVE OFF. THE METAL ROD REMAINED IN THE ENGAGED POSITION IN THE BRACKET BUT THE PLASTIC EDGES THAT HOLD THE METAL ROD TO THE HEADREST BROKE WHICH CAUSED IT TO DEPLOY.

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BOTH DRIVER SIDE AND PASSENGER SIDE HEADRESTS HAVE SPONTANEOUSLY DEPLOYED WITHIN A 6 MONTH PERIOD. THIS IS DUE TO A FLAWED DESIGN BY CHRYSLER ENGINEERING (USED PLASTIC CLIPS TO CONSTRAIN STRONG SPRING LOADED ACTUATORS IN THE HEADREST). THE DRIVER SIDE DEPLOYED WHILE I WAS DRIVING, HITTING ME IN THE BACK OF THE HEAD AND DISTRACTING ME IN TRAFFIC!

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I FILED WITH THE MANUFACTURER...AND ONCE AGAIN THE RUN ROUND. SENT ME TO YOU... SO BELOW IS MY COMPLAINT. HELLO ? MY NAME IS [XXX] . I PURCHASED THIS 2014 CHRYSLER TOWN AND COUNTRY BELIEVING IT WOULD BE A SAFE VEHICLE FOR MY FAMILY SO THE EVENT TODAY WAS THE VAN JUST DECIDED TO SHUT OFF AS I AM DRIVING 50MPH DOWN THE ROAD! I COULDN'T TURN, I COULDN'T PUT IT IN NEUTRAL NOR COULD I BRAKE! I HAVE A 5YR AND A 3YR IN MY CAR!!! REALLY?! ALL THESE SENSORS AND [XXX] IN THIS CAR MAKES IT FATAL! THERE WAS A SEMI BEHIND ME THAT PROCEEDED TO FLIP ME OFF AND BLOW THE HORN AT ME INSTEAD OF SEEING IF WE WERE OK. WE COULD HAVE BEEN KILLED! I HAVE AN APPOINTMENT TOMORROW TO BRING THE CAR IN HOWEVER THIS IS A SERIOUS SITUATION. NO WARNING! NO NOTHING! NO CHECK ENGINE LIGHT. LET ME JUST TELL YOU A LITTLE MORE ABOUT THIS POS? I BOUGHT IT WITH 30K MILES ON IT. I ONLY HAD IT FOR ABOUT 6 MONTHS AND HAD TO HAVE THE ENTIRE TRANSMISSION REBUILT WHICH STILL TO THIS DAY SHIFTS HARD AND FEELS LIKE ITS GOING TO LITERALLY FALL OUT OF THE CAR. AFTER THAT IS WAS A TIRE SENSOR, THEN BOTH SEATS IN THE SECOND ROW WONT WORK AND THEY WANT $1200 TO FIX A CABLE! I FOLDED THEM INTO THE FLOOR MAYBE 4 TIMES AS WE USE THEM WHEN GOING ON VACATION! THE SLIDING DOORS ACT UP LIKE THEY ARE HAVING A SEIZURE! THE PIECES ALL AROUND THE CAR ARE BROKEN. THE RUNNING BOARDS THE PIECE IN THE BACK WHERE THE TRUNK IS AND THE PIECES ON THE FRONT WHERE IT SAYS CHRYSLER. THE AIR CONDITIONER WENT OUT! WHICH TOOK 3 TIMES FOR THE REPAIR MAN TO FIGURE IT OUT BECAUSE THERE WAS NO CODE FOR THE PROBLEM! THEN WHEN THEY HAD TO TEAR THE WHOLE DASH APART TO FIX THE PROBLEM NOW THE CLOCK DOESN?T WORK AND THE SPEEDOMETER TICKS LIKE THE IS A BOMB IN MY DASH! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE DRIVER SIDE HEADREST'S AIRBAG DEPLOYED WITHOUT ANY PARTICULAR REASON. THE VAN WAS PARKED IN THE DRIVEWAY, AND MY WIFE WAS TAKING OUT HER BAG FROM THE PASSENGER SECTION WHEN SUDDENLY THE HEADREST DEPLOYED.

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THE PASSENGER SIDE ACTIVE HEADREST EXPLODED (LUCKILY JUST AFTER WE GOT OUT OF THE CAR). THERE WAS NOT A ACCIDENT THAT TRIGGERED IT. THE CAR WAS PARKED IN OUR DRIVEWAY. THE ENGINE WAS TURNED OFF. UPON RESEARCHING I SEE MANY COMPLAINTS OF THIS SAME ISSUE. THIS NEEDS TO BE RECALLED!

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PASSENGER SIDE HEAD REST EJECTED AND WILL NOT RESET. THERE WERE NO ACCIDENTS INVOLVE, THE VEHICLE WAS STATIONARY WHEN THE HEADREST ACTIVATED. NEED TO ZIP TIED THE HEAD REST BACK IN PLACE. THE VE

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I WAS DRIVING ON THE HIGHWAY (GOING AT LEAST 65 MPH) AND THE HEADRESTS ON THE FRONT PASSENGER SEAT EXPLODED. THE AIR BAG LIGHT ON THE DASH HAD BEEN GOING ON AND OFF FOR THE PAST 2 WEEKS, I NOTIFIED CHRYSLER VIA TELEPHONE WITH NO RESPONSE. ABOUT 1.5 WEEKS LATER THE AIRBAG LIGHT RETURNED ON (INTERMITTENTLY) AND THEN I HEARD ANOTHER LOUD "POP" IN THE DRIVERS SEAT BUT NOTHING EXPLODED OPEN.

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THE ACTIVE HEADREST ON THE FRONT PASSENGER SEAT DEPLOYED STRIKING MY 14 YEAR OLD DAUGHTER IN THE HEAD WHILE DRIVING AND NO ACCIDENT OCCURRING. UPON INSPECTION, THE SYSTEM DID NOT DEPLOY DUE THE MECHANISM RELEASING THE PIN BUT RATHER THE PLASTIC THAT IS SUPPOSED HOLD THE PIN FAILED RESULTING IN DEPLOYMENT. THERE IS NO WAY TO RESET THE HEADREST BECAUSE IT IS BROKEN. I HAVE SERIOUS SAFETY CONCERNS WITH THE DRIVER SIDE POTENTIALLY FAILING AND DEPLOYING IN A SIMILAR MANNER. THE DRIVER COULD BE STRUCK IN THE HEAD CAUSING INJURY OR ACCIDENT. REPLACING BOTH HEADRESTS WOULD BE A SIGNIFICANT COST.

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I WAS GETTING IN MY CAR IN THE GARAGE OF MY HOME WHEN MY ACTIVE HEADREST DEPLOYED. I WASN'T INJURED BUT I WAS CERTAINLY STARTLED AND NOW AM UNSURE WHAT TO DO. THE HEADREST CANNOT BE RESET; THERE ARE BROKEN PIECES WHICH HAVE FALLEN DOWN INSIDE THE PLASTIC CASING.

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APPROXIMATELY AROUND 7 PM EASTERN TIME ON AUGUST 8, 2019, I [XXX] WAS DRIVING 30 MPH (CITY STREET) AND ALL OF SUDDENLY MY HEADREST DEPLOYED ON ME (DRIVER SIDE HEADREST). THUS, CAUSING MY HEAD AND NECK TO SHOOT FORWARD ABRUPTLY. REMINDER, NO ACCIDENT OR REAR COLLISION WAS TAKEN PLACE. I IMMEDIATELY CONTACTED A LOCAL CHRYSLER DEALERSHIP AND WAS ABLE TO GET CUSTOMER CARE NUMBER. I CALLED AND EXPLAINED THE SITUATION AND WAS GIVEN A CASE NUMBER AND THAT I WOULD BE CONTACTED BY A SPECIALIST BETWEEN 2 AND 4 DAYS, WHICH I FEEL LIKE IS A HORRIBLE TIME TO WAIT ON THIS SERIOUS MATTER. WAS TOLD TO LEAVE VEHICLE IN DRIVEWAY. ANOTHER PROLONGED CONCERN DUE TO THE FACT THAT I WORK. IT'S BEEN TWO HOURS SINCE THAT INCIDENT AND BEGINNING TO HAVE UPPER SHOULDER/NECK PAIN WITH A HEADACHE. IF YOU HAVE ANY OTHER QUESTION, FEEL FREE TO ASK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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WHILE I WAS BACKING OUT OF MY DRIVEWAY THE DRIVERS HEADREST EXPLODED INTO MY NECK FOR NO REASON. THREE DAYS LATER I WAS IN THE PASSENGER SEAT WHILE MY HUSBAND WAS DRIVING ON THE HIGHWAY AND THE PASSENGER HEADREST EXPLODED INTO MY NECK ON THE PASSENGER SIDE. BOTH HEADRESTS EXPLODED DUE TO THE PLASTIC BRACKET HOLDING THE PIN BREAKING WHEN NO ACCIDENT HAD TAKEN PLACE.

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MY PASSENGER ACTIVE HEADREST SYSTEM EMPLOYED WHILE WE WERE PARKED WAITING FOR THE FERRY TO ARRIVE. MY DAUGHTERS BOYFRIEND WAS UNHURT BUT WAS JOLTED UP BY THE DEFECTIVE HEADREST IN MY 2014 CHRYSLER TOWN AND COUNTRY

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HEADREST UNEXPECTEDLY POPPED INTO A PROTRUDING POSITION AS OPPOSED TO A COMPACT POSITION. THE FRONT OF THE HEADREST SEPARATED FROM THE PORTION MOUNTED. THE INSIDE OF THE HEADREST MECHANISM IS VISIBLE AND A CONNECTION IS BROKEN. THE HEADREST CAN BE COMPRESSED BACK INTO THE ORIGINAL COMPACT POSITION BUT WILL NOT HOLD AS THE BAR THAT KEEPS THE FRONT OF THE HEADREST ATTACHED TO THE MOUNTED PORTION IS BROKEN. IT NO LONGER "LATCHES" INTO THE CORRECT POSITION. THE VAN WAS STATIONARY. THE VAN WAS RUNNING BUT NOT IN MOTION.

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CAR PARKED AND OFF IN DRIVEWAY. AFTER EXITING VEHICLE BUT BEFORE CLOSING DOOR, DRIVERS HEADREST POPPED AND FRONT SECTION SEPARATED FROM REAR SECTION ON RIGHT SIDE. VISUAL INDICATION OF PLASTIC BRACKET SHEARED. NO POWER ON VEHICLE. UPON TESTING IGNITION ASSOCIATED AIRBAG LIGHT ILLUMINATED INDICATING FAILURE OF AIRBAGS OR AHR. NO COLLISIONS IN VEHICLE HISTORY OR ASSOCIATED WITH EVENT. NO DEPLOYMENT OF PASSENGER AHR.

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IN JUNE 2018 WHILE DRIVING THE CHRYSLER VAN ON THE HIGHWAY, THE HEADREST EXPLODED HITTING MY HUSBAND IN THE BACK OF THE HEAD. WE TOOK THE VAN TO HAVE THE HEADREST REPLACED COSTING US $305.60. I SAW ON THE NEWS YESTERDAY THAT A WOMAN HAS STARTED A CLASS ACTION SUIT BECAUSE HER HEADREST EXPLODED ON THE SAME YEAR CHRYSLER VEHICLE. THERE MUST BE A PROBLEM WITH THESE HEADRESTS AND CHRYSLER SHOULD REIMBURSE PEOPLE FOR THE MONEY THEY HAD TO PAY AND ALSO RECALL ALL THE OTHER VEHICLES WITH SIMILAR HEADRESTS BEFORE SOMEONE IS HURT OR KILLED BY THEM. MY HUSBAND SAID IT WAS A HARD HIT TO HIS HEAD WHEN IT EXPLODED LIKE SOMEONE HIT HIM IN THE BACK OF THE HEAD.

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