What 635 owners told NHTSA about the 2014 Chrysler Town And Country

The passenger seat headrest has fallen forward. We have tried to put it back however the part inside is broken it appears. I have not been in any accident. Nothing has hit the seat either. I am not sure what would happen if one of us is sitting there an an accident happen; out head is not protected. Especially if my teenager is there. I had not warning lights. My vehicle was in the dealership recently for another issue and they did not noticed anything. No one has inspected the vehicle as of today; 26 Jan 2023.

NHTSA ODI 11503825

Passenger headrest violently exploded forward without warning while car was parked and running with my wife in the passenger seat.

NHTSA ODI 11492527

Passenger side front headrest deployed with no occupation or contact and will not reset.had someone been sitting in the seat it could have caused serious trauma to their head and/or neck. It absolutely startled and scared me. Had a vehicle been in the neighboring lanes I very well could have caused an accident after the deployment. No prior warnings of any kind preceded the incident and I have not been to a dealer for inspection.

NHTSA ODI 11482562

While driving at highway speed the front passenger side headrest deployed into its crash position. There was no collision, the vehicle was at was at highway speed. The front passenger’s head was whipped forward, causing neck pain.

NHTSA ODI 11473055

The driver headrest popped out and struck me in the back of the head, nearly caused me to crash. I've seen online this is a previous reported issue, however no recalls. This is very dangerous and I was traveling with me one year old...

NHTSA ODI 11473103

Driving down the road about 3 or 4 months ago driver head rest blew apart hit me in the back of the head. About 3 days ago my son was getting something out of the glove box and passanger headrest blew apart lucky he was far enough away it barley touchex him. No accidentshappend just randomly went off. Started to read abouy it. And their is a safty lawsuit going with no recall yet. Very unsafe

NHTSA ODI 11470098

The front passenger side active headrest deployed without warrant. It looks broken and can't be reset.

NHTSA ODI 11449989

The passenger side headrest srs system deployed while unattended. Chrysler refuses to repair or replace this.

NHTSA ODI 11441538

Both of my headrests in the front (driver and passenger) within a week of each other have suddenly "popped" forward. They are broken and can't be put back together. It is very dangerous. Thankfully no one was riding in the passenger seat. The driver seat occurred when the vehicle was parked. This could have really hurt someone.

NHTSA ODI 11434818

While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak and ripped out.

NHTSA ODI 11432054

The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.

NHTSA ODI 11422392

Driving in a subdivision at about 20 mi/hr and the passenger headrest AHR deployed for absolutely no reason and without warning hitting the passenger sharply in the back of the head. Looking at the unit it appears that the plastic component holding a retention pin gave out releasing the pin which was still in the grip of metal claws so we know the solenoid didn't accidently activate. The plastic simply broke!! Fortunately it didn't result in injury other then a sore head! There are a lot of reports of this happening with these headrests so it is recurring problem which I'm surprised hasn't been addressed yet. If/when the drivers side does the same thing it could result in an accident causing situation.

NHTSA ODI 11419892

I HAVE A TOWN AND COUNTRY 2014. WHILE MY HUSBAND WAS DRIVING OUR MINI VAN ON THE HIGHWAY AND I WAS IN THE PASSENGER SEAT. THE HEAD REST ON THE PASSENGER SIDE SEAT DEPLOYED AND SLAMMED INTO THE BACK OF MY HEAD TWICE FOR NO REASON. WE TOOK IT TO THE DEALERSHIP AND IT WAS WAY TOO EXPENSIVE FOR US TO PAY FOR OUT OF POCKET BECAUSE IT WAS NOT COVERED IN OUR WARRANTY. THEN JUST A FEW DAYS AGO WHEN I WAS DRIVING AND COME TO A STOP THE DRIVERS SIDE HAD SLAMMED INTO THE BACK OF MY HEAD AGAIN! WHY WOULD THESE DEPLOY FOR NO REASON WHAT SO EVER. THIS IS A HUGE SAFETY RISK. THEY CANNOT BE RESET BECAUSE THE SAME PIECE THAT BROKE ON THE PASSENGER SIDE BROKE ON THE DRIVER SIDE. PLEASE TELL ME WHAT ARE THE CHANCE ?? THIS IS NEEDS TO BE ADDRESSED AND THE FAULTY HEAD RESET NEEDS TO BE RECALLED.*DT CONSUMER DID NOT CONTACT THE MANUFACTURER.*JB

NHTSA ODI 11389817

DRIVER SEAT ACTIVE HEAD RESTRAINT DEPLOYED WHEN NOT IN A COLLISION. THE CAR WAS OFF AND WE WERE LOADING KIDS IN THE CAR. CAN'T GET IT TO GO BACK TOGETHER.

NHTSA ODI 11383244

WHILE PARKING MY VEHICLE IN MY DRIVEWAY AND AFTER COMING TO A STOP, MY DRIVER SIDE HEADREST (ACTIVE HEAD RESTRAINT) DEPLOYED, STRIKING ME IN THE BACK OF MY HEAD. I WAS NOT INJURED. THERE WAS NO ASSOCIATED VEHICLE NOR DID THE VEHICLE STRIKE AN OBJECT. UPON FURTHER EXAMINATION, A PLASTIC SEATING THAT HOLDS THE METAL PIN HAD BROKEN. ATTEMPTS TO RESET WAS UNSUCCESSFUL BECAUSE OF THE BROKEN PLASTIC PIN SEATING. THE ATTACHED PHOTO SHOWS A STRAP AROUND THE HEADREST SO THAT THE VEHICLE CAN BE DRIVEN SAFELY.

NHTSA ODI 11376953

THE PASSENGER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I HAD JUST DROPPED MY WIFE OFF AND WAS HEADED DOWN THE ROAD AND A LOUD BOOM HAPPENED AND I LOOKED OVER AND SAW THE HEAD REST STICKING FORWARD FROM THE REST OF THE PIECE. IF MY WIFE WAS STILL IN THE VEHICLE IT WOULD HAVE STRUCK HER IN THE HEAD.

NHTSA ODI 11365487

WAS DRIVING FROM PA TO NEW YORK ON THE HIGHWAY AND ABOUT 150 MILES INTO THE TRIP THE HEADREST EXPLODED OUT WORD AND STUCK ME IN THE BACK OF THE HEAD. CAUSING A LITTLE CONFUSION AND A INSTANT HEADACHE. THERE WAS NOTHING THAT COULD HAVE CAUSED THIS. THE ROAD WAS NOT BUMPY OR WAS THERE ANY KIND OF IMPACT TO THE VAN. THANK GOD MY WIFE WAS NOT DRIVING BECAUSE THE IMPACT OF THE HEADREST PROBABLY WOULD HAVE KNOCKED HER OUT AND CAUSED AN ACCIDENT. THE HEADREST SYSTEM IS SUPPOSED TO BE A SAFETY DEVICE BUT IS DEFECTIVE AND A RISK TO ANYONE THAT IS DRIVING A CHRYSLER PRODUCT.

NHTSA ODI 11362763

THE HEADREST ON THE DRIVERS SIDE DEPLOYED WHILE DRIVING ON A SMOOTH ROAD AND DISORIENTED ME FOR A FEW SECONDS. THE STREET IS CURVY AND IS ON A CAUSEWAY. I DRIVE IT EVERYDAY AT A SPEED LIMIT OF 45.

NHTSA ODI 11355389

WHILE PARKED IN A PARKING LOT, BEFORE VEHICLE WAS STARTED, THE PASSENGER HEADREST EXPLODED FORWARD WITH A BANG. UPON INSPECTION, THE PLASTIC PIECE THAT IS DESIGNED TO RETAIN THE AHR DEVICE FAILED. HEADREST IS UNUSABLE.

NHTSA ODI 11353506

EARLY ON/ABOUT AUGUST 27, 2020 I WENT OUT TO MY CHRYSLER T&C , PARKED OVERNIGHT IN MY HOME'S DRIVEWAY, AND DISCOVERED THAT THE FRONT PASSENGER SEAT HEADREST HAD DEPLOYED. THE VEHICLE HAD NOT BEEN INVOLVED IN ANY INCIDENTS OF SUDDEN CONTACT WITH ANY OTHER VEHICLE OR OBJECT. EXAMINATION OF THE VEHICLE EXTERIOR SHOWS ZERO EVIDENCE OF ANY CONTACT WITH ANOTHER OBJECT ON ANY OF THE OUTSIDE SURFACES. THE HEADREST WAS NOT DEPLOYED WHEN I WAS LAST IN THE VEHICLE, BUT WAS DEPLOYED WHEN I LOOKED AT IT THE NEXT MORNING. I HAVE NOT YET TAKEN THE VEHICLE TO ANY REPAIR FACILITY AND NO ONE EXCEPT ME AND MY WIFE HAVE SEEN THE PROBLEM. I AM THE SOLE PERSON TO DRIVE THIS VEHICLE. NO OTHER PERSON, INCLUDING MY WIFE, DRIVES IT. .

NHTSA ODI 11352007

WHILE DRIVING THE DRIVER SIDE HEADREST DEPLOYED HITTING ME IN THE HEAD. I WAS TRAVELING AT ABOUT 40 MILES PER HOUR ON A STATE HIGHWAY.

NHTSA ODI 11351019

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CENTER SEAT HEADREST FAILED TO REMAIN UPRIGHT, INSTEAD POINTING TOWARD THE FRONT WINDSHIELD. THE CONTACT CALLED EARNHARDT CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 1521 E. DRIVERS WAY, GILBERT, AZ 85297, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,108.

NHTSA ODI 11350259

DRIVERS SEAT PROBLEM. ACTIVE HEADREST RESTRAINT FAULTY THE PLASTIC RETENTION TABS HOLDING THE METAL BAR IN PLACE SPONTANEOUSLY BROKE ,THE METAL TEETH WERE STILL LOCKED DOWN ON THE BAR SHOWING IT DIDN'T DEPLOY, JUST THE PLASTIC TABS BROKE. THIS CAUSED THE HEADREST TO 'ACTIVATE' AND MOVE FORWARD. THIS IS A SAFETY ISSUE. VEHICLE WAS PARKED IN DRIVEWAY. NO INJURIES AS NO ONE IN THE CAR.

NHTSA ODI 11350060

THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE DRIVING IN TOWN. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.

NHTSA ODI 11343964

THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE SITTING IN OUR DRIVEWAY. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.

NHTSA ODI 11340601