What 635 owners told NHTSA about the 2014 Chrysler Town And Country

I HAD SEVERAL TIMES AFTER I WAS STOPPED, IF I RELEASED MY FOOT OFF THE BRAKE PEDAL, MOMENTARILY, THEN WHEN I TRIED TO CATCH THE BRAKE AGAIN, IT WAS FROZEN, LOCKED AND I COULDNT BRAKE AGAIN AND THE CAR ROLLED BACK.

NHTSA ODI 10787207

I STARTED FEELING A WEIRDNESS IN MY BRAKES WHEN I WENT TO STOP NORMALLY AT STOP SIGNS, WHEN COMING UP TO CARS & STOP LIGHTS, AND JUST BASIC BRAKING WHILE TURNING INTO PARKING LOTS, DRIVEWAYS, ETC. NO SLAMMING OF BRAKES JUST NORMAL BRAKING. THE BRAKES SEEM TO START BRAKING THEN THEY HAVE A SLIP SLIP FEELIN, LIKE IT IS GIVING OUT AND THEN CATCHING AGAIN. THEY FOUND ITS NOT THE ABS KICKING IN ALSO. I THOUGHT AT ONE POINT I WASN'T PRESSING DOWN ENOUGH SO I TRIED PRESSING HARDER TO MAKE SURE IT WAS PRESSED DOWN ENOUGH AND IT STILL CONTINUES TO DO THIS. I HAD OTHER PEOPLE DRIVE MY CAR AND THEY ALSO FELT THIS SLIP SLIP OF THE BRAKES WHEN STOPPING. IT USED TO BE ONCE IN A WHILE BUT NOW IT IS CONSTANT. I HAVE HAD IT INTO THE SHOP FOR THIS ISSUE AT 2 DIFFERENT SHOPS 2 TIMES EACH PLACE TOTAL OF 4 TIMES NOW. NOTHING IS DONE. THEY SAY THEY ARE FINE. BUT IT HAS GOTTEN WORSE AND I AM AFRAID THAT THEY WILL JUST NOT STOP US AND NOT BRAKE THE CAR WHEN WE STOP AND WE WILL END UP IN A MAJOR ACCIDENT. MY CAR IS AT 20000 MILES NOW AND I FEEL LIKE THEY ARE STILL TRYING TO KEEP HAVING ME GO BACK AND THEY STILL SAY BRAKE ARE OK BECAUSE BRAKE LIGHT HAS NOT GONE ON. I CANT STAND IT AND I AM NOW AFRAID WHEN I DRIVE IT. WHAT IS THERE TO DO? CHRYSLER IS NOT DOING ANYTHING EXCEPT GIVING ME THE RUN AROUND FROM DEALERSHIP TO DEALERSHIP.

NHTSA ODI 10759604

ON AUGUST 7TH, 2015 I WAS DRIVING OUR 2014 CHRYSLER TOWN AND COUNTRY ON A HIGHWAY IN SPRINGFIELD, MO FROM TEXAS, WITH MY THREE CHILDREN WITH ME, GOING ABOUT 65 MPH, WHEN A CAR CUT IN FRONT OF ME. WHEN I PRESSED ON THE BRAKES, THEY WENT ALL THE WAY TO THE FLOOR. PRESSING ON THE BRAKES DID NOT SLOW THE VAN DOWN IN ANY WAY. I COULDN'T SWERVE TO THE LEFT BEING THERE WAS AN 18 WHEELER SO I WAS FORCED OVER TO THE EMERGENCY LANE & GRASS. TOWED TO A LOCAL DEALER. WE EXPLAINED TO DEALER THAT CHRYSLER HAS BEEN THE ONLY PEOPLE TO SERVICE OUR BRAKES, INCLUDING BRAKE FLUID. MY HUSBAND NEVER OPENED THE BRAKE RESERVOIR AT ANYTIME BEING WE HAD ALWAYS HAD IT SERVICED AT CHRYSLER. HE DID HOWEVER CHANGE THE ENGINE OIL ONE WEEK PRIOR TO OUR OUT OF STATE TRIP. DURING THESE FEW DAYS WE WERE GOING BETWEEN THE CHRYSLER CUSTOMER CARE AND THE DEALER. AFTER WE TOLD THE DEALER OF OUR SELF- OIL CHANGE OF ONLY ENGINE OIL, SUDDENLY ABOUT 3 HOURS LATER, THE CHRYSLER CUSTOMER SERVICE REP INFORMED US THAT THE DEALER HAD TOLD THEM, THAT SOMEHOW THE BRAKE OIL BECAME CONTAMINATED AND IT HAD TO HAVE HAPPENED IN THE LAST 7 DAYS. CHRYSLER REFUSED TO COVER COSTS UNDER WARRANTY, THEY FOUND THEIR WAY OUT OF PAYING FOR THEIR BRAKE FAILURE.

NHTSA ODI 10748848

I GOT INTO THE CAR WHICH HAD BEEN PARKED ON A HILL. THE FRONT OF THE VEHICLE FACED UPWARD. I TURNED ON THE ENGINE AND PUT MY FOOT ON THE BRAKE. (AT THAT MOMENT I DIDN'T NOTICE THAT THE BRAKE WAS STIFF). I SWITCHED GEARS INTO DRIVE AND IT SLOWLY SLID BACKWARD DOWN THE HILL. MY FOOT WAS ON THE BRAKE THE ENTIRE TIME. I PRESSED HARDER WITHOUT ANY REACTION FROM THE BRAKES OTHER THAT A GRINDING NOISE. THE CAR DID NOT SLOW DOWN BUT GAINED MOMENTUM AS IT ROLLED DOWN THE HILL AND CRASHED INTO A PARKED CAR. DUE TO THE FACT THAT IT WAS A SLOW MOTION ACCIDENT, I HAD TIME IN WHICH I DOUBLE CHECKED THAT THERE WAS NOTHING UNDER THE BRAKE AND THAT I WAS INDEED PRESSING THE BRAKE AND NOT THE GAS. I HAVE A DASHCAM VIDEO IF YOU NEED. MY HUSBAND WAS ABLE TO DUPLICATE THE PROBLEM: WHENEVER THE CAR IS COLD AND ON A STEEP HILL WITH THE FRONT OF THE CAR FACING UPWARD, THE BRAKES STIFFEN UP AS IF THE ENGINE IS OFF AND YOU PUMP THE BRAKE AND IT IS HARD. I HAVE NOTIFIED CHRYSLER WHO IS OPENING AN INVESTIGATION. I SO FAR HAVEN'T HEARD BACK FROM THEM. *TR

NHTSA ODI 10706550

SUBJECT VEHICLE (2014 CHRYSLER TOWN AND COUNTRY VAN, VEHICLE 2) WAS INVOLVED IN COLLISION ACCIDENT WITH 2005 FORD MUSTANG (VEHICLE 1). VEHICLE 1 PULLED OUT FROM A STOP SIGN TO TURN LEFT ONTO 4 LANE THOROUGHFARE WITH A LARGE TRUCK TURNING RIGHT ONTO STREET WHERE VEHICLE 1 WAS STOPPED. VEHICLE 1 DRIVER'S VIEW OF TRAFFIC WAS HINDERED BY TURNING TRUCK. VEHICLE 2 WAS IN THE INSIDE LANE PASSING THE TRUCK. VEHICLE 2'S RIGHT FRONT CORNER COLLIDED WITH LEFT FRONT CORNER OF VEHICLE 1 AT FULL VEHICLE SPEED SINCE DRIVER OF VEHICLE 1 DID NOT SEE VEHICLE 2 PULLING OUT AROUND TRUCK IN TIME TO BRAKE. VEHICLE 2 DRIVER SIDE STEERING WHEEL AIRBAG, DRIVER SIDE KNEE AIRBAG AND PASSENGER SIDE AIRBAG ALL DEPLOYED. DRIVER WAS THE ONLY PERSON IN VEHICLE 1. DRIVER OF VEHICLE 1 SUSTAINED EXTENSIVE ABRASIONS AND BRUISING OF BOTH LEGS FROM THE KNEES DOWN AND OF ONE FOOT FROM THE FORCE OF THE KNEE AIRBAG. THE KNEE AIRBAG ALSO PREVENTED THE DRIVER FROM PRESSING ON THE BRAKE PEDAL TO STOP THE VEHICLE SINCE THE AIRBAG WAS BETWEEN HER FEET AND VEHICLE BRAKE PEDAL. THE VEHICLE TRAVELED 3-4 CAR LENGTHS CROSSING INTO THE ONCOMING LANES BEFORE COMING TO A STOP AGAINST THE CURB ON THE OPPOSITE SIDE OF THE STREET. THE KNEE AIRBAG APPEARS TO BE A SAFETY ISSUE CAUSING MORE INJURY THAN WHAT WOULD HAVE BEEN SUSTAINED WITHOUT IT AND ALSO HINDERING DRIVER ACCESS TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE STEERING WHEEL AIRBAG DEPLOYMENT DID NOT CAUSE ANY BRUISING OR NOTICEABLE INJURY TO THE DRIVER OTHER THAN MINOR SORENESS IN THE CHEST. THE PASSENGER SIDE AIRBAG ALSO DEPLOYED AND BROKE THE FRONT WINDSHIELD. *TR

NHTSA ODI 10614877