What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

THIS CAR HAS BEEN A LEMON SINCE WE OWNED IT. FIRST THE ELECTRICAL SYSTEM SHUT DOWN (WHILE WE WERE DRIVING AT 70 MPH), THEN THE WHEEL BARRINGS NEEDED REPLACING AT 60,000 MILES, AND NOW THE SOLENOID HAS GONE BAD PREVENTING THE CAR FROM SHIFTING.

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WARNING INDICATOR LIGHTS BEGAN FLASHING ON THE DASH AND WARNING LIGHTS IN THE MIRRORS FLASHED RANDOMLY. GM DEALER SAID IT WAS A SENSOR THAT WATER HAD LEAKED IN AND CORRODED INSIDE. SAID IT WAS SAFE TO DRIVE AND WOULD TAKE A WEEK TO GET THE PART. THE NEXT DAY IT SHUT OFF AFTER ABOUT ONE MINUTE WHEN STARTED WITH THE REMOTE START. WHEN DRIVING ON THE STREET MORE INDICATOR WARNINGS CAME ON: AIRBAG, TRACTION CONTROL, PARKING BRAKE, ETC.; THE A/C CAME ON BY ITSELF; THE HEADLIGHTS, HEATER, AND TURN SIGNALS STOPPED WORKING. STOPPED THE CAR AND SHUT IT OFF FOR ABOUT AN HOUR. AFTER STARTING IT WITH THE KEY AND RUNNING IT FOR ABOUT 3 MINUTES, IT SHUT ITSELF OFF. ONCE STARTED AGAIN, WOULD ONLY MOVE ABOUT A FOOT AND THEN STOPPED SHARPLY, LIKE THE BRAKES HAD BEEN SLAMMED ON. DID THIS SEVERAL TIMES. PARKED IT AGAIN AND HAD IT TOWED TO THE DEALER. THEY STILL SAY IT'S THE SENSOR PROBLEM AND WILL BE $1200 TO FIX. THEY DID NOT INVESTIGATE THE ISSUE FURTHER ALTHOUGH IT IS CLEARLY A SAFETY PROBLEM.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING, ALL THE WARNING INDICATORS ILLUMINATED, THE SPEEDOMETER FAILED, AND ALL THE FUNCTIONS OF THE AIR CONDITIONING UNIT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER (SARCHIONE CHEVROLET, 1572 OH-44, RANDOLPH, OH 44265) WHERE IT WAS DIAGNOSED THAT THE OBJ SENSORS AND WIRING HARNESS FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 49,700. *TT *TR

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE HEADLIGHTS TURNED OFF AND ON. THE CONTACT MADE AN APPOINTMENT WITH MIKE SMITH BUICK GMC (6014 S TRANSIT RD, LOCKPORT, NY 14094, (716) 625-8235) FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED LAST YEAR. THE DEALER DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE, AND THE WIRES WERE BURNT AND CORRODED. THE CONTACT STATED THAT THE ELECTRICAL WIRING HARNESS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED BY A LETTER THAT WAS MAILED BY THE CONTACT, BUT NO RESPONSE WAS RECEIVED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

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I'VE HAD AN ISSUE WITH MY 2014 CHEVY IMPALA LTZ GETTING LOCKED UP WHEN TURNING THE STEERING WHEEL. THIS STARTED A FEW MONTHS AGO, I TOOK IT TO THE DEALERSHIP BUT THEY WERE UNABLE TO RECREATE THE PROBLEM. THE FIRST INCIDENT OCCURED 09/2017, I WAS DRIVING ON THE HIGHWAY GOING 60 MPH, UPON SWITCHING LANES IT FELT LIKE THE STEERING WHEEL JAMMED AND LOCKED FOR A SECOND AND THE ELECTRICAL POWER WENT OUT ON THE RADIO AND DASH. THE ALERTS THEN SAID "POWER STEERING DRIVE WITH CARE' & "FRONT CAMERA' OR SOMETHING TO THAT EFFECT. THIS HAS HAPPENED VARIOUS TIMES SINCE ON CITY STREETS, ANOTHER MESSAGE I'VE SEEN HAS SAID SOMETHING ABOUT STABILITRAK. THE MOST RECENT EPISODE OCCURED ON 12/25/2017. I WAS DRIVING ON A CITY STREET AND TURNED RIGHT AND THE STEERING WHEEL JAMMED AND THE RADIO WENT OUT AND THE SAME MESSAGES CAME UP, I TOOK A VIDEO THIS TIME SO THAT THE DEALERSHIP CAN SEE WHAT THE ISSUE IS. I FOUND THAT THERE IS A RECALL ON OTHER 2014 CHEVY IMPALAS FOR SIMILAR ISSUES WITH POWER STEERING BUT WHEN SEARCHING UNDER MY VIN NUMBER THERE IS NO RECALL ON MY CAR BUT I FEEL AS THOUGH THIS IS A MISTAKE AND MY CAR SHOULD BE RECALLED FOR THIS ISSUE. THIS IS A BIG SAFETY ISSUE AND A BIG CONCERN TO ME AS I HAVE TWO SMALL CHILDREN AND ALMOST CRASHED WHILE ON THE FREEWAY DUE TO THIS ISSUE. LUCKILY THE OTHER TIMES THIS HAS OCCURED I WAS ON CITY STREETS NOT DRIVING AT A HIGH SPEED BUT REGARDLESS IT IS STILL A SAFETY HAZARD.

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WHEN DRIVING AT LOW SPEEDS OR CORNERING AT STEEP ANGLES THE TRACTION CONTROL ACTIVATES AND WILL ALMOST STOP THE VEHICLE. PREVIOUSLY HAD ISSUE REPAIRED UNDER WARRANTY AND THEY REPLACED A WIRING HARNESS. ISSUE OCCURRED AGAIN. A DEALER SERVICE TECH INFORMED ME THAT THERE IS AN ISSUE WITH WATER GETTING IN THE HARNESSES BUT THERE IS NO RECALL ONLY A TECHNICAL SERVICE BULLETIN. WHERE IT IS A KNOWN ISSUE THAT EFFECTS THE TRACTION CONTROL AND ABS I FEEL THIS BEING A KNOW ISSUE SHOULD BE ADDRESSED THOUGH A RECALL AS THE REPAIR IS EXPENSIVE AND A SAFETY CONCERN.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM FAILED AND CAUSED THE AIR CONDITIONER, RADIO, NAVIGATION, SPEEDOMETER, AND ONSTAR TO MALFUNCTION. AS A RESULT, THE CONTACT WAS UNABLE TO VIEW THE BACKUP CAMERA. IN ORDER FOR THE INFOTAINMENT SYSTEM TO FUNCTION, THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY CHEVROLET (1940 E JOPPA RD, BALTIMORE, MD 21234), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE RADIO WAS REPROGRAMMED PREVIOUSLY AT JERRY CHEVROLET DEALER FOR THE SAME FAILURE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER ADVISED THE CONTACT TO WAIT UNTIL HE HEARD SOMETHING FROM THE MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 32,565. ...UPDATED 11/15/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

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I EXPERIENCED LOSS OF POWER STEERING WHILE TURNING THROUGH AN INTERSECTION. TOOK THE VEHICLE TO A DEALERSHIP TO GET A DIAGNOSIS. THE RESULTS WERE THAT THE THERE WAS A LOSS OF COMMUNICATION TO BCM.

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BLIND SIDE MOTION DETECTOR MONITORING SYSTEM MALFUNCTIONED. THIS WAS AFTER HEADLIGHT MALFUNCTION SO WE THOUGHT IT WAS RELATED TO HEADLIGHT REPAIR. DEALER SAID NO. CAR WAS IN MOTION WHEN WARNING LIGHT CAME ON. CLASSIC CHEVROLET/GM REFUSED TO COVER UNDER MANUFACTURER'S WARRANTY EVEN THOUGH IT'S UNDER 36,000 MILES. THEY SAID IT WAS BECAUSE WE WERE 2 MONTHS AFTER WARRANTY. CONTACTED CHEVROLET/GM HOPING FOR PARTIAL COVERAGE TO NO AVAIL. SYSTEM SHOULD NOT HAVE FAILED THAT SOON. NEIGHBOR SAID HIS SYSTEM FAILED ALSO. IT WAS STILL UNDER WARRANTY SO THAT MEANS HIS DIDN'T EVEN MAKE IT PAST 36 MONTHS.

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IT'S SHUTTING OFF WHILE DRIVING.

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I LEASED THE CAR BRAND NEW IN OCTOBER 2014 AND MY PASSENGER HEADLIGHT BURNED OUT. I TOOK IT TO THE DEALERSHIP TO HAVE IT REPLACED AND FOUND OUT THAT IT WILL COST $350 TO REPLACE THE BULB (THE WARRANTY WAS FOR 3 YEARS OR 36K MILES, I HAVE 41K MILES ON IT). HOWEVER, THE LIGHT BULBS SHOULD LAST LONGER THAN 2 YEARS ON A BRAND NEW CAR. I CALLED GM AND THEY SAID THEY COULD DO NOTHING.

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WHILE TRAVELING 70MPH, ALL ELECTRICAL CONTROLS INSIDE THE VEHICLE TURNED OFF, INCLUDING THE HEADLIGHTS. THEY IMMEDIATELY CAME BACK ON, BUT DID NOT REGISTER THAT THE VEHICLE WAS IN GEAR (THE SPEEDOMETER WAS REGISTERING 0 BUT THE CAR WAS STILL TRAVELING). THE NEXT MORNING THE CAR WOULD NOT TURN ON IMMEDIATELY (IT TOOK SEVERAL TRIES) AND THEN WHEN WE REACHED THE MECHANIC, IT WOULD NOT TURN OFF. WE HAVE BEEN HAVING ISSUES WITH THE ELECTRICAL COMPONENTS FOR SOME TIME. THE MIRROR SENSOR (WITH BLIND SPOT INDICATOR) WENT OUT SOON AFTER PURCHASE. THE FRONT CAMERA WILL SPORADICALLY STOP WORKING WITH AN ERROR LIGHT. TRACTION CONTROL WILL TURN OFF, WITH AN ERROR MESSAGE. THIS CAR HAS SOME SERIOUS ELECTRICAL ISSUES. *TR

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WHILE DRIVING THE CAR THE ELECTRONIC PARKING BRAKE ENGAGED. WE WERE ON A CITY STREET ON A HILL. HAD TO BE TOWED. ENGINE FAULT LIGHT WAS ON. ON 6/22/16 EBRAKE MESSAGE ON DASH. CAR HAD DIFFICULTY PASSING INSPECTION ON5/31/16

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WHILE DRIVING AND ACCELERATING TO GET ON THE HIGHWAY THE ELECTRONIC STABILITY CONTROL "STABILITRACT" LIGHT POPPED UP ON THE DASH SCREEN AND REDUCED THE ENGINE'S POWER, REDUCING MY SPEED TO A MAXIMUM OF 30 MPH WHEN TRYING TO ACCELERATE TO THE POSTED 55 MPH SPEED LIMIT. I WAS TRAVELING IN A STRAIGHT LINE WHEN THE "STABILITRACT" & "ENGINE POWER BEING REDUCED" INFORMATION POPPED UP. THE CAR WOULD NOT GO OVER 30 MPH. THIS CAUSED ME TO HAVE TO PULL OVER AND NEARLY CAUSED AN ACCIDENT DUE TO THE SLOW NATURE OF THE VEHICLE, EVEN WITH THE EMERGENCY FLASHERS ON. THIS IS SEVERAL INCIDENTS WITH THIS PARTICULAR CAR, HAVING ELECTRONIC FAILURE. THE WORST OF IT WAS WHEN THE COLLISION SENSOR WAS AFFECTED BY A LEAK IN THE CAR AFTER HAVING TO HAVE THE WINDSHIELD REPLACED DUE TO THE REAR VIEW MIRROR FALLING OFF. THAT INCIDENT CAUSED THE CAR TO SLAM ON IT'S BREAKS DUE AN ELECTRICAL ERROR. THIS CAR HAS BEEN IN THE SHOP FOR NUMEROUS ELECTRICAL ISSUES. CHEVROLET HAS REFUSED TO DO ANYTHING BUT THE BARE MINIMUM TO GET THE CAR BACK ON THE ROAD OBVIOUSLY NOT FIXING THE ROOT OF THE PROBLEM, AS THIS IS ONCE AGAIN AN ELECTRICAL ISSUE. NOT SAFE TO DRIVE IF THE ELECTRONICS ARE GOING TO CONTINUE TO FAIL.

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CAR STALLED TAKING A RIGHT TURN INTO TRAFFIC HAD TO RESTART

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WATER WAS LEAKING DOWN FROM OVER HEAD DOME LIGHT AND FROM DOOR JAM, ALL THE MAIN ELECTRICAL SAFETY CONTROLS ARE HOUSED WHERE THE LIGHT IS IN THE ROOF. CALLED DEALERSHIP WAS TOLD FIRST AVAILABLE DATE TO GET THE CAR IN FOR REPAIRS IS FEBRUARY 22ND. ON MY DRIVE HOME FROM WORK THE COLLISION CONTROL CAME ON STARTED FLASHING THE RED LIGHTS ON THE DASH AND SLAMMED ON THE BRAKES, LIKE THE WAS A VEHICLE IN FRONT OF ME HAS COME TO A DEAD STOP, EXCEPT THERE WAS NO VEHICLE IN FRONT OF ME, THE ROAD WAS OPEN. I WAS GETTING OFF THE HIGHWAY WHEN THIS OCCURRED, WHILE DRIVING IN A STRAIGHT LINE. WHEN HOME AND THE CAR WAS TURNED OFF I'M GETTING ERRORS SAYING KEY FOB ISN'T IN THE CAR, AND THE ELECTRONIC PARKING BRAKE NEEDS TO BE SERVICED. THE CAR IS INOPERABLE AT THIS POINT. EVEN IF IT DOES START AGAIN IS A SAFETY HAZARD AT BEST AND HAS TO BE TOWED TO THE DEALERSHIP FOR REPAIRS. IT CANNOT BE DRIVEN IN THE ELECTRICAL STATE IT'S IN.

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ELECTRICAL BULK HEAD CONNECTOR TO REAR DEFROSTER/DEFOGGER BURNT AND MELTED ELECTRICAL WIRE INSULATION.

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WHEN DECELERATING AT A RED LIGHT WHICH TURNED GREEN, ATTEMPTED TO ACCELERATE WITH NO THROTTLE RESPONSE, EVEN WHEN PUSHED TO THE FLOOR FOR APPROXIMATELY 2 SECONDS OR MORE (SEVERAL SIMILAR INCIDENTS). SECOND INCIDENT, CAR STALLED AT A SLOW SPEED. THIRD INCIDENT, AFTER ACCELERATING THE ENGINE RPMS STAY REVING HIGH AFTER TAKING FOOT OFF THE GAS FOR SEVERAL SECONDS, AND THIS HAS HAPPENED ON SEVERAL OCCASIONS AND AS RECENTLY AS 9-16-15. THESE INCIDENTS ALL OCCURED BEFORE AND AFTER A COMPLETE GM DEALER REPROGRAMMED THE COMPUTER.

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TL* THE CONTACT LEASED A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ENGAGED, THE FRONT CRASH SENSOR WARNING INDICATOR ILLUMINATED AS THE BRAKES INDEPENDENTLY DEPRESSED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, WHICH DISENGAGED THE BRAKES. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT WHILE THE VEHICLE WAS PARKED WITH THE KEYS OUT OF THE IGNITION, THE RADIO, THE LIGHT BEHIND THE CONTROL BUTTONS ON THE STEERING WHEEL, AND THE LIGHTS BEHIND THE DISPLAY FOR THE RADIO ILLUMINATED; HOWEVER, THERE WAS NOTHING DISPLAYED ON THE SCREEN FOR THE RADIO. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. MA 10/19/2015 *CN

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SYSTEM THAT WARNS WHEN ANOTHER VEHICLE GETS TOO CLOSE MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPROGRAMMED THE SYSTEM. EVERY TIME THE TECHNICIAN REPROGRAMMED THE SYSTEM, THE BLUETOOTH AND NAVIGATION SYSTEM MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER EIGHT TIMES, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

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TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE FOR SEVERAL DAYS, THE BATTERY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THERE WAS NOT FAILURE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 900. UPDATED 7/10/15*CN UPDATED 10/2/2017*CN

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V355000 (ELECTRICAL SYSTEM) AND 14V614000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT TWO DEALERS WERE CONTACTED, WHO WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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2014 CHEVROLET IMPALA REQUESTING REIMBURSEMENT OR REPLACEMENT VEHICLE. *MW THE CONSUMER STATED THE NEAREST DEALER WAS 40 MILES AWAY. THE CONSUMER STATED IT WAS THE 4TH RECALL NOTICE, HE RECEIVED. *JB

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THE VEHICLE IS EQUIPPED WITH A VEHICLE COLLISION WARNING DEVICE THAT IS INTENDED TO WARN THE DRIVER OF A VEHICLE IN FRONT THAT YOU ARE TO CLOSE TO AND CLOSING RANGE WITHOUT BRAKING. ON ABOUT 1/2 DOZEN OCCASIONS THE VEHICLE'S EARLY DETECTION SYSTEM HAS ENGAGED WITHOUT ANY VEHICLES IN FRONT. THESE OCCURRENCES SEEM TO BE ON DAYS WHEN IT IS RAINING AND THEIR ARE REFLECTIONS OFF THE ROAD, OR VERY SUNNY DAYS (AGAIN CAUSING REFLECTIONS). THE FLASHING LIGHT, LOUD ALARM, AND INTERRUPTION WITH REGULAR AUDIO IS VERY JARRING (SCARY). ON ONE OCCASION I APPLIED MY BRAKES VERY HARD BECAUSE OF THE ALARM (BUT THERE WAS NO CAR IN FRONT) - THIS ALMOST CAUSED THE CAR BEHIND TO HIT ME. THE SYSTEM SHOULD BE DISENGAGED TO PREVENT A FALSE/POSITIVE ALARM. I HAVE TAKEN IT FOR SERVICE AND CONTACTED GENERAL MOTORS WITHOUT RESULTS. *TR

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2014 CHEVROLET IMPALA NOT SATISFIED WITH HOW GM HANDLED IGNITION RECALL *CN THE CONSUMER STATED GM'S FIX, WAS NOT ADEQUATE.*JB

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