What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

Vehicle is available for inspection upon request. Brake booster not regulating properly. This is causing the vehicle to not stop at a timely manner and a need to push brake all the way down for vehicle to eventually stop which is unsafe when driving. This has been confirmed by independent service center which has recommended to search for recall. No warnings or messages prior to issue.

NHTSA ODI 11438592

My blind spot warning system has stopped working. This same year vehicle was recalled in other options (I have a Impala LTZ). Just curious why the LTZ was not recalled? I don't imagine it is a different system.

NHTSA ODI 11438254

Power steering failure

NHTSA ODI 11436259

GM had sent a letter in March 2020 about a known defect with the passenger presence module that wires could become disconnected over time, leading to a service airbag message and the passenger airbag failing to deploy when commanded. GM stated that they would provide additional protection (read extended warranty) on this condition to be repaired at no cost within 8 years of the date the vehicle was placed in service or 80000 miles, whichever was first. My 2014 Impala just had this issue occur on July 4, 2021, and when requesting GM to perform this repair at no cost for me (vehicle mileage is 77000 miles), GM stated that this extended warranty ended January 2021. This date does not match the 8 years called out in the letter they sent, as the general public couldn't even buy this vehicle until April 1, 2013 at the very earliest. GM refuses to pay for the fix of a known defect within a critical safety system on one of their vehicles due to a poor design. Conveniently, this issue occurred on my Impala ~1-2 months after the supposed end of coverage date, even though there is nothing documenting why this date was chosen or any data that supports that this issue will only occur inside of the quoted extended warranty window in the letter. GM needs to issue a recall on this rather than an extended warranty that doesn't cover a known defect within their design/manufacturing.

NHTSA ODI 11432898

WATER ENTER IN THROUGH TRUNK LEDGE SEALS TO THE DEGREE OF SHORTENING OUT THE HARNESS, RADIO DASH LIGHTING CAMERA BACK WINDOW. THE FLOOR OF THE TRUNK WAS SOAKED AS THOUGH WATER WAD POURED. THE WATER WAS STANDING A LOT IN THE SPARE TIRE WELL. THERE WAS ANOTHER CUSTOMER WITH THE SAME YEAR MAKE AND MODEL VEHICLE THAT HAD THE EXACT SAME ISSUE DAYS PRIOR TO VISIT TO DEALERSHIP.

NHTSA ODI 11432760

Transmission pulls back from second to third gear around 20 MPH. Serviced transmission fluid and problem persists. I personally checked the transmission by removing trans cover and determined the problem; he shifting solenoids are faulty.

NHTSA ODI 11427872

Blind zone alert sensor failed due to manufacturing error that lets water into the sensor and corrodes it and causes it to smoke and potentially catch fire

NHTSA ODI 11426191

My dashboard reads, service air bag. Everytime I turn it on as of this morning. 6/23/21 @ 1pm central time. I've read about the recall on these models as well of air bags deploying and throwing pieces of metal at drivers. Cause of molded air bag housing.

NHTSA ODI 11422015

Fire started behind glove box area and burned electrical wires, instrument panel, airbag, front windshield, hood, water and smoke damage.

NHTSA ODI 11420721

The linx radio stopped working. The onstar system stopped working awhile after the linx radio stopped working when the car started to operate off of battery reserve (or what I think is battery reserve --- the light on the dashboard changed to blue). I've had to change the batter twice in 2.5 years. I'm told the battery Duralast is a good battery and that its an electrical fuse problem and it would be difficult to find which wire is the problem. The vehicle has been inspected by three different dealers in three different states. I was also told to uninstall onstar for resolution of the electrical problem of the battery draining and needing to draw energy from another source taking up more energy than it's suppose to in the vehicle. Yes, in 2017-18, the problem was confirmed by the dealership where I purchased the car brand new in 2014, Criswell Chevrolet in Gaithersburg, MD.

NHTSA ODI 11419798

I was about 5 minutes from home when all of a sudden warning lights started flashing on the dash board ( photos provided) The vehicle became hard to steer and control. Thankfully it was pretty much a straight highway until I had to make a left and 2 right turn to get to my house. It was as I had to fight with the steering wheel. Thank God! I was so close to home!! I don't even want to think what could have happened if I was on the interstate or a highway with lots of curves. I parked the car in the garage and it haven't been moved since. I called GM repair shops but they want to charge an arm and a leg just to tow it to the repair shop and another charge just to look at it. I called the vehicle hotline and they couldn't help me because there is no recall on my vehicle. My car has been parked in my garage for over 6 months now because I can't drive it.

NHTSA ODI 11419490

Power steering went mostly out while on the interstate. Stabilitrack and Power steering warnings came on. It provides only about 10% assistance now. I must now provide effort to recover from a turn. I understand a recall came out for this model year for this type of issue but I didn't get one. I am the original owner.

NHTSA ODI 11419577

We have had several problems with the blind spot sensor on our 2014 Impala LTZ. Problems would always occur when driving in rain or snow. Dealer would just say that the sensor gets wet and that we should try to dry it off. Once the sensor was dry it would work ok. Now the sensor does not work at all. Took it off and it was full of corrosion. Reading online regarding reviews I find out that this is a very common problem with GM vehicles but GM refuses to do a recall. However they did do a special offer to replace the sensor if you have less than 80,000 miles. My car has 85,000 but I have dealt with this problem for several years. I replaced the sensor myself (at a cost of $400) and now they tell me it has to be reprogrammed. That really sucks. It is too bad that GM just can't accept the fact that they have a faulty product. I am currently waiting for a call back from the dealer to see what it cost to get sensors and wiring harness replaced (GM admits that there definitely was a problem and says you have to replace both sensors and the wiring harness). How in the world can this not be a recall!!!!!!!!!!!

NHTSA ODI 11418482

THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE HIS SON WAS STOPPED AT A RED LIGHT, THE BLIND SPOT ALERT WARNING LIGHT ILLUMINATED ON THE PASSENGER'S SIDE-VIEW MIRROR AND ON THE INSTRUMENT PANEL. THE VEHICLE THEN STALLED. THE CONTACT'S SON RESTARTED THE VEHICLE TO DRIVE HOME. THE BLIND SPOT ALERT LIGHT ON THE PASSENGER'S SIDE REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF AND DRAINED THE BATTERY. THE CONTACT STATED THAT HE SAW ONLINE THAT THERE WAS A TECHNICAL SERVICE BULLETIN: N172097060 RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO Trecek Automotive of Portage Inc. (1350 E Wisconsin St, Portage, WI 53901) AND DIAGNOSED AS A BLIND SPOT ALERT SYSTEM FAILURE. THE DEALER CONFIRMED THAT THE FAILURE WAS RELATED TO THE TECHNICAL SERVICE BULLETIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER THE TECHNICAL SERVICE BULLETIN. THE FAILURE MILEAGE WAS 75,812. THE CONSUMER STATED THE REPAIRS WOULD COST $950, BUT THE CONSUMER FEEL AS THOUGH REPAIRS SHOULD BE PAID BY THE MANUFACTURER.

NHTSA ODI 11417434

HAVE HAD CAR AT DEALERSHIP 3 TIMES TOTAL FOR THE SIDE DETECTION SYSTEM MESSAGE/BLIND SPOT INDICATOR LIGHTS. FIRST TWO TIMES THE ISSUE WAS FIXED BECAUSE I HAVE THE MPP COVERAGE PLAN. THIS TIME MPP WOULD HAVE COVERED IT BUT MECHANIC SHOWS WATER INTRUSION. THEIR WAS A RECALL AT ONE TIME FOR VEHICLES UP TO 80,000 MILES. MINE HAS 124,000 SO NOT COVERED BUT WHEN I TOOK IT IN FOR THE SAME THING PRIOR DID NOT HAVE 80,000 MILES. SO EITHER PAY THE $900 OR PAY THE DIAGNOSTIC CHARGE OF $155 AND WALK AWAY WITH ISSUE NOT FIXED . SO MANY COMPLAINTS ON THIS AND GM HAS DONE NOTHING. IF I HAVE FIXED THE MODULE IS OVER $200 FOR THE ONE SIDE. IT KEEPS GOING OUT. GM SHOULD FIX THIS AND CREATE ANOTHER RECALL FOR THIS ALL SO COMMON ISSUE!!

NHTSA ODI 11416199

THIS IS THE 2ND TIME THIS OCCURS IN 3 YEARS .THIS OCCURRED AFTER IT WAS RAINING THE SENSOR IS IN A BAD SPA OR AND GM IS NOT TAKING FAULT BECAUSE IT IS OVER IN MILES AND YEA FOR THE SPECIAL COVERAGE . I WISH THAT I COULD JUST NOT HAVE THE BLIND SPOT DETECTION. CAUSES MORE PROBLEMS THEN WHAT IT'S WORTH.

NHTSA ODI 11415916

ISSUES WITH BLIND SPOT SYSTEM, SOMETIMES CAUSES ALL POWER ON DASH TO SHUT OFF WHILE DRIVING, HAVE READ MANY MANY OTHER PEOPLE WITH THE SAME ISSUES ONLINE. SOUNDS LIKE THE BLIND SPOT MONITOR MODULES ARE TRASH, BUT NOT RECALLED....

NHTSA ODI 11415760

I WAS DRIVING STRAIGHT ON FREEWAY AT 70MPH WHEN "SERVICE STABILITRAK" "SERVICE TRACTION CONTROL" AND "ENGINE POWER REDUCED" SHOWED IN MY DASH AS WELL AS CHECK ENGINE LIGHT. AT THE SAME TIME THE CAR SHIFTED ITSELF TO 3RD GEAR AND REDUCED SPEED TO 40MPH WITHOUT CHANGE IN DRIVER INPUT. THIS RESULTED IN A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL. THERE WAS A 18 WHEELER RIGHT BEHIND ME WHO WAS LUCKILY PAYING ATTENTION AND DID NOT CRUSH ME WHEN MY VEHICLE DID THIS. I THEN HAD TO CONTINUE DOWN THE FREEWAY UNABLE TO GO BEYOND 50MPH OR GET OUT OF 3RD GEAR DUE TO TRACTION CONTROL MALFUNCTION. I HAD TRACTION CONTROL SET TO OFF AS I ALWAYS DO, IT'S NOT A NEEDED THING LIVING IN A DRY LOW ELEVATION ENVIRONMENT. IF I APPLIED MORE GAS THE ENGINE WOULD "BOG DOWN" AND NEARLY STALL BECAUSE THE COMPUTER WAS LIMITING SPEED AND GEAR. I NEARLY DIED TODAY BECAUSE OF POOR ENGINEERING.

NHTSA ODI 11415457

WHEN I PURCHASED MY CAR IN 2020 I NOTICED THAT MY BLIND SPOT WARNING LIGHT IN THE PASSENGERS MIRROR WAS TURNING ON AND OFF. I INFORMED THE DEALER THAT I PURCHASED THE VEHICLE FROM AND THEY SAID THAT THEY WOULD REPAIR IT. THEY HAD MENTIONED THAT THERE WAS A DEFECT IN THE BLIND SPOT MONITORING SYSTEM AND THAT THEY WOULD REPLACE IT BEFORE I BOUGHT IT. WITHIN 6 MONTHS THE LIGHT WOULD TURN ON AND OFF AGAIN WHEN THERE WAS NO OTHER VEHICLES IN MY BLIND SPOT. FOR THE LAST YEAR I HAVE BEEN TRYING TO RESEARCH THIS PROBLEM TO RESOLVE THE ISSUE. THE ONLY THING I HAVE BEEN ABLE TO FIND IS THAT THE SENSORS IN THE REAR BUMPER FOR BLIND SPOT DETECTION WERE PRODUCED WITH A FAULTY SEAL TO KEEP MOISTURE OUT OF THESE SENSORS. IF THEY KNOW THAT THESE SENSORS WILL COLLECT MOISTURE AND CAUSE THEM TO SHORT OUT THEN WHY IS THERE NO RECALL ON THESE SENSORS? I HAVE HAD MANY TIMES THAT I WAS DRIVING AND WENT TO CHANGE LANES WHEN THE BLIND SPOT MONITOR WOULD BLINK TO INFORM ME THAT THERE IS ANOTHER VEHICLE THERE. IT HAS CAUSED ME TO START TO CHANGE LANES THEN HAVE TO PULL BACK TO AVOID SOMETHING THAT IS NOT EVEN THERE. I WOULD THINK THAT THIS IS A SERIOUS SAFETY ISSUE AND MIGHT EVEN CAUSE ACCIDENTS, IF IT HASN'T ALREADY HAPPENED TO OTHER OWNERS? I WOULD LIKE TO KNOW WHAT I CAN DO FOR THIS ISSUE AND TO KNOW IF I'M THE ONLY DRIVER WITH THIS PROBLEM? THIS IS A PROBLEM THAT HAS GOTTEN WORSE OVER TIME AND GOTTEN TO WHERE IT HAPPENS EVERY TIME I DRIVE MY VEHICLE.

NHTSA ODI 11413637

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE A RATTLING SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALL OCCASIONALLY WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 S HALSTED ST, HOMEWOOD, IL 60430) TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT NOTHING NEEDED TO BE REPLACED. THE CONTACT HAD THE ROTORS REPLACED ON THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET OF MERRILLVILLE (1550 E 61ST AVE, MERRILLVILLE, IN 46410) FOR A SECOND DIAGNOSTIC TEST. THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

NHTSA ODI 11413516

WHEN TURNING LEFT THE WHEEL LOCKS UP AS IT WOULD IF THE CAR WERE SLIDING ON ICE. THE STABILITY TRACK ALERT COMES ON. IT BECOMES A PROBLEM WHEN I'M DRIVING IN BUSY TRAFFIC AND TURNING AT AN INTERSECTION BECAUSE IT'LL JUST LOCK UP AND NOT LET ME GO, STOPPING ME IN THE MIDDLE OF THE INTERSECTION.

NHTSA ODI 11412817

TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT CARTER CHEVROLET, INC. (200 W DIXON BLVD, SHELBY, NC 28152) FOR A STARTER REPLACEMENT. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN SHE DETECTED A BURNING ODOR AND SAW FIRE COMING FROM UNDER THE HOOD ON THE FRONT DRIVER'S SIDE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS NOT THEIR FAULT AND TO CONTACT HER INSURANCE COMPANY. THE VEHICLE WAS NOT YET DIAGNOSED AND WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,981.

NHTSA ODI 11407604

RECEIVED LETTER FROM GMC IN MARCH 2020 REGARDING ELECTRICAL WIRE LEADING TO PASSENGER SEAT NOT DEPLOYING AND MAY BECOME DISCONNECTED AND FAIL TO DEPLOY WHEN COMMANDED. ALSO AN INDICATION WILL BE DISPLAYED ON THE DASHBOARD. MY CAR IS EXPERIENCING THIS ISSUE AND GMC FAILS COVER THE COST BECAUSE ITS NOT IDENTIFIED AS RECALL. THE STATES THEY WILL COVER FOR NO CHARGE IF WITHIN 8 YEARS OF ORIGINALLY PLACED IN SERVICE OR 80,000 MILES (WHICHEVER COMES FIRST). GMC SHOULD ALREADY THAT 2014 CARS WILL BE WELL 80,000 MILES IN 2020! SINCE THIS IS A SAFETY ISSUE AND LIVES ARE AT STAKE, GMC SHOULD NOT MAKE THIS FINANCIAL BURDEN FOR CONSUMERS. ADDITIONALLY THE ELECTRICAL WIRING FOR THE ENTIRE SYSTEM IS AN ISSUE. MY SCREEN CONTINUES TO BLINK IN AND OUT AND SHOW A SYSTEM REFRESH AND THE RADIO, BLUETOOTH CAPABILITY, AND LOCKING MECHANISMS ARE INOPERABLE AS WELL. ALL OF THESE ISSUES STARTED AT THE SAME TIME! GMC NEEDS TO TAKE THE SAME STEPS REGARDING AIRBAG SAFETY AS FORD HAS DONE FOR THEIR CONSUMERS WITH OUT OF WARRANTY VEHICLES! FORD IS PROVIDING A FREE SERVICE TO THEIR CUSTOMERS BECAUSE THEY VALUE THE LIVES MORE PROFITS. I'VE TAKEN VEHICLE FOR SERVICE TODAY (4/9/21) AND I'M LOOKING A A HEALTHY BILL. HOPEFULLY ELECTRICAL/SAFETY ISSUES CAN BE ADDRESSED WITH GMC AS THIS ISSUE HAS BEEN IDENTIFIED IN MULTIPLE FORUMS INCLUDING THIS WEBSITE. THE NUMBER ASSOCIATED WITH THE ELECTRICAL AIRBAG ISSUE IS N192216430. THE ELECTRICAL ISSUES WITH SCREEN AND AIRBAG WAS IDENTIFIED WHEN STARTING THE CAR AND NO CONNECTION AND AIRBAG INDICATOR ON DASHBOARD. THIS HAPPENED AROUND JUNE 2020. I SPOKE WITH CHEVROLET CUSTOMER ASSISTANCE CENTER TODAY (4/9/21) AND NO HELP WAS OFFERED FOR THIS ISSUE.*DT

NHTSA ODI 11407184

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD NOT PROPERLY SHIFT INTO GEAR AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. ADDITIONALLY, A SCREECHING SOUND WAS PRESENT COMING FROM UNDERNEATH THE VEHICLE WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER - BILL ESTES CHEVROLET LOCATED AT 4105 W 96TH ST, INDIANAPOLIS, IN 46268, WHO DIAGNOSED THAT THE TRANSMISSION TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE TORQUE CONVERTER WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

NHTSA ODI 11406993

WHILE DRIVING, THE ABS LIGHT AND STABLILITRAK LIGHTS CAME ON AND THE STEERING BECAME HARDER THAN NORMAL. WARNINGS ON THE DASH ADVISED THAT THERE IS A PROBLEM WITH THE STABILITRAK AND TO SERVICE THE POWER STEERING.

NHTSA ODI 11406517