What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

WHILE DRIVING ON TEXAS HIGHWAY 287, SOUTHBOUND, MY ANTI-COLLISION ALERT SYSTEM ACTIVATED. IT SOUNDED A LOUD BEEPING, FOLLOWED BY A FULL APPLICATION OF ALL BRAKES. STARTLED, I WAS ABLE TO APPLY THE ACCELERATOR PEDAL TO RESUME MY SPEED. APPROXIMATELY 5 MILES FURTHER, THE INCIDENT REPEATED IT SELF. DURING THE FIRST INCIDENT, THERE WERE NO VEHICLES IN FRONT OF ME, NONE. THE ROAD WAS DRY, STRAIGHT AND FREE OF ANY OBSTACLES. THERE WAS NO TRAFFIC BEHIND ME. THE SECOND TIME THE CAR AUTOMATICALLY LOCKED UP MY BRAKES, THERE WAS A CAR BEHIND ME, BUT HE WAS ABLE TO SWERVE AND AVOID REAR-ENDING ME. AGAIN, THERE WAS NO TRAFFIC OF ANY TYPE AHEAD OF ME AND THE ROAD WAS FLAT, DRY AND STRAIGHT. AGAIN I WAS ABLE TO APPLY THE ACCELERATOR PEDAL TO REGAIN CONTROL OF THE CAR AND PULL OVER TO THE SIDE WHERE I .SHUT OFF THE ENGINE. I RESTARTED THE ENGINE AND PROCEEDED TO MY DESTINATION IN SPRINGTOWN, TEXAS WITHOUT FURTHER INCIDENT. I TOOK THE CAR TO THE DEALERSHIP THE NEXT WEEK FOR A DIAGNOSTIC SEARCH AND REPAIR OF THE INCIDENT. THEY HAD THE CAR FOR THREE DAYS AND TOLD ME NOTHING WAS WRONG WITH THE CAR. I'M FILING THIS COMPLAINT, BECAUSE I BELIEVE THAT THIS IS A POTENTIAL DEADLY THREAT TO ME, MY PASSENGERS, OR OTHER DRIVERS. *TR

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE FRONT COLLISION ALERT WARNING LAMP ILLUMINATED FOLLOWED BY A BEEPING ALARM. THE CONTACT MENTIONED THAT EVERY TIME THE FAILURE OCCURRED THERE WAS NEVER A VEHICLE IN FRONT OF IT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 2,000.

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I KEPT ON BLAMING MY FAMILY FOR SPILLING WATER IN THE BACK SEAT OF MY CAR. I KEEP MANY ITEMS IN THE TRUNK OF MY CAR, TO INCLUDE MY CAMERA. MY CAR WAS SMELLING AWFUL. I DID NOT THINK TO LOOK IN THE TRUNK. I WENT IN THE TRUNK, AND ALL MY ITEMS WERE WET, AND MOLDED. MENTALLY, I AM TORN, BECAUSE I TRADED MY SS2008 FOR THIS 2014 VEHICLE. MENTALLY, I FEEL THAT I WAS BEAT. NOW I AM GOING TO RECEIVE A CAR BACK THAT HAS BEEN PATCHED UP. I STILL MUST PAY THE FULL PAYMENTS, FOR A FAULTY VEHICLE. I RECEIVE A LETTER DATED MARCH 2014, ON 14 APRIL 2014. I CALLED THE DEALER AND WAS INFORMED THAT THEY KNEW ABOUT THIS ISSUE SINCE FEBRUARY. WHY WAS I NOT CONTACTED. EVEN IF THEY FIX THIS PROBLEM, I WILL NOT BE SATISFIED PAYING THE MONTHLY PAYMENTS REQUIRED FOR A FAULTY VEHICLE. I PURCHASED THIS CAR IN JUNE 2013. THE ENTIRE INSIDE OF THE CAR IS AND UNDER THE SEATS ARE WET AND MOLDED. SOME MANY OF MY FRATERNITY PAPERS AND CLOTHING'S WERE DAMAGED. *TT

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WE WERE MERGING ONTO THE HIGHWAY WHEN THE DRIVER LIGHTLY BUMPED THE KEY OR KEY CHAIN CAUSING THE IGNITION TO MOVE OUT OF RUN AND THE CAR TO LOSE ALL POWER. WE WERE ABLE TO PULL OVER SAFELY BUT THE CAR HAD TO COME TO A COMPLETE STOP, BE PLACED INTO "PARK", AND THEN RESTARTED. THIS INCIDENT SEEMS SIMILAR TO THE CIRCUMSTANCES OF THE CURRENT GM RECALL EVEN THOUGH THIS MAKE AND MODEL IS NOT CURRENTLY INCLUDED IN THE RECALL CLASS. THIS VEHICLE WAS A RENTAL VEHICLE. THE RENTAL AGENCY WAS TOLD ABOUT THE INCIDENT AND THE CAR WAS REMOVED FROM SERVICE ACCORDING TO THEIR AGENT. *JS

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THE REAR VIEW WINDOW IS DEFECTIVE. MOISTURE COLLECTS UNDER CERTAIN CONDITIONS MAKING FOR A TOTAL LACK OF VISIBILITY. HERE IN HAWAII, IT TAKES 5 MINS OF DEFROSTING FOR THE WINDOW TO CLEAR.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT WAS USING THE VEHICLE AS A RENTAL. THE CONTACT WAS DRIVING 20 MPH WHEN THE BRAKES INDEPENDENTLY SEIZED. THE VEHICLE CAME TO A COMPLETE STOP THEN EVENTUALLY RESUMED PROPER FUNCTION. THE NEXT DAY THE FAILURE RECURRED WHILE DRIVING 40 MPH, THE CONTACT HEARD 3 TO 4 BEEPS FOLLOWED BY THE BRAKES INDEPENDENTLY SEIZING. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

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HIGH BEAM LIGHTS WILL NOT ACTIVATE. THE INDICATOR LIGHT TURNS ON ONLY. *TR

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UPON SIGNING THE INITIAL PAPERS FOR DELIVERY OF THE PURCHASE OF A NEW VEHICLE, I CONDUCTED AN INVENTORY OF THE VEHICLE AND FOUND A FULL TRUNK LOAD OF WATER IN THE LOCATION WHERE THE SPARE TIRE IS KEPT. THE SALESMAN ASSUMED THE CAR HAD BEEN WASHED AND THE TRUNK LEFT OPEN. WATER WAS REMOVED BY SALESMAN, AND NOTHING WAS DOCUMENTED AS AN ISSUE AT THE DEALERSHIP. THIS WAS IN OCTOBER OF 2013 ON THE PROPERTY OF THE DEALERSHIP. IN FEBRUARY OF 2014, AFTER A DAY OF RAIN, I RANDOMLY CHECKED THE SPARE TIRE WELL AND FOUND THE SAME PROBLEM. SINCE MY CAR IS KEPT IN MY GARAGE EVERY DAY AFTER WORKING, I KNEW THIS HAD TO BE AN ISSUE WITH THIS PARTICULAR MODEL. I TOOK THE VEHICLE BACK TO THE DEALERSHIP FOR DIAGNOSIS AND WAS GIVEN A LOANER VEHICLE. I WAS TOLD THAT IT WOULD BE ABOUT A WEEK BEFORE I COULD BE PROVIDED AN ANSWER. JUST WANT TO MENTION THAT NOTHING ELSE INSIDE OF THE TRUNK WAS EVER WET BESIDE THE SPARE TIRE AND THE ENTIRE SPARE TIRE WELL. THE COVER TO THE SPARE TIRE WELL WAS ALWAYS DRY. FIRST INCIDENT ON 19 OCT 2013; SECOND INCIDENT ON 21 FEB 2014. *TR

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MY TRUNK HAS SPRUNG A LEAK. I NOTICED A SMELL AND THEM I HAD TO TRACK THE WATER DOWN. MY SPARE TIRE WELL WAS FULL OF WATER. I AM TAKING THE CAR TO THE DEALERSHIP NEXT WEEK. *TR

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I FIND MY LINK VERY DIFFICULT TO USE AS COMPARE TO MY 2011 BUICK REGAL CONTROL KNOB VS TOUCH SCREEN. THE IPOD I USE IN THE BUICK OR THE USB DRIVE WAS EASIER TO USE AND NAVIGATE. I SPOKEN TO APPLE AND MICROSOFT TECHS ABOUT CREATING PLAYLISTS BUT THE FUNCTION DOES NOT WORK IN MY IMPALA. THIS IS A PROBLEM IN 2014 CHEVROLET IMPALA AND THE MY LINK SYSTEM THAT NEED CORRECTION. THE I TUNE AND MEDIA PLAYER IS INCOMPATIBLE WITH MYLINK AND GM SHOULD PROVIDE SOFTWARE/APP THAT WILL WORK. TO CHANGE A SELECTION IN MYLINK CAN CAUSE DISTRACTED DRIVING. *TR

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BATTERY LEAKED DOWN THE FRAME AND WAS EATING THE 2 TRANY COOLER ALUMINUM LINES. AUTONATION CHEVROLET SUPERSTITION SPRINGS IN MESA, AZ PUT A NEW BATTERY AND 2 NEW TRANY COOLER LINES ON, BUT AFTER THE 4TH ATTEMPT CAN NOT GET ALL OF THE ACID CLEANED UP. ENGINE CRADLE STILL HAS NO PAINT IN SPOTS AND ACID STILL SHOWING ON SPOTS. AFTER A DAY OF RAIN. WENT OUT TO THE CAR THE NEXT DAY AND WHEN I OPENED UP THE DRIVERS DOOR THERE WAS A VERY BAD ODOR. ALMOST WANTED TO THROW UP. AFTER LOOKING ALL OVER THE CAR FOUND 2" OF WATER WERE THE SPARE TIRE IS AND ALL OF THE CARPET WET IN THE TRUNK. TOOK IT TO AUTONATION CHEVROLET SUPERSTITION SPRINGS IN MESA, AZ. THEY HAD IT FOR 2 WEEKS AND THEY DETERMINED I DID NOT HAVE THE TRUNK CLOSED ALL THE WAY. THIS TRUNK WILL NOT STAY DOWN. WHAT I MEAN IS THE SPRING IS SO GOOD IT'S ETHER CLOSED ALL THE WAY OR OPEN ALL THE WAY. AFTER THAT AND SOME RESEARCH I FOUND GM HAS PUT OUT A #PI1133 TRUNK WATER LEAK. THE SEAL AROUND THE REAR TAIL LIGHT LEAKS WATER INTO THE TRUNK. SO I TOOK IT BACK TO THE DEALER AND HAD TO TELL THEM IT WAS NOT ME LEAVING THE TRUNK OPENED. *TR

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TL - THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEAD LIGHTS WERE TOO DIM CAUSING HIS VISIBILITY TO BE REDUCE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000. PM

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROVIDE SUFFICIENT ILLUMINATION TO THE SIDES OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING ACCORDING TO MANUFACTURING SPECIFICATIONS AND THAT THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,100. UPDATED 2/5/14*CN THE CONSUMER STATED THE HEADLIGHTS POINTED INWARD AND DID NOT PROVIDE ADEQUATE LIGHT TO THE SIDE OF THE VEHICLE. THE CONSUMER STATED ONLY AFTER THE TURN WAS COMPLETED THE HEADLIGHTS ILLUMINATED THE ROADWAY. ALSO, THE BRIGHTNESS OF THE HEADLIGHTS WERE WEAK. UPDATED 02/06/14 THE CONSUMER STATED THE LACK OF ADEQUATE LIGHT TO THE SIDES BOTH RIGHT AND LEFT IS A SERIOUS URGENT SAFETY ISSUE. HE ALMOST ENDED UP RUNNING OFF THE ROAD AND INTO SOME TREES, DUE TO THE INADEQUATE LIGHT. WHEN MAKING RIGHT OR LEFT TURNS, THE HEADLIGHTS DID NOT LIGHT THE ARC OF THE TURN TO THE SIDES. UPDATED 02/24/14 THE CONSUMER STATED THE HEADLIGHTS POINTED INWARD AND DID NOT PROVIDED ADEQUATE LIGHT TO THE SIDES OF THE VEHICLE. UPDATED 07/23/14

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SURGED WITH HESITATION. THE FAILURE RECURRED WHENEVER TRAVELING AT THE SPEED OF 35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.

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DURING A LONG TRIP I HAD MY HEATED SEATS ON HIGH. I HAD HURT MY BACK AND THE HEAT HELPED KEEP THE BACK MUSCLE LOOSE. I HAD REMOVED MY COAT, BUT STILL HAD A LONG SLEEVE SHIRT ON. NO BARE SKIN WAS TOUCHING THE SEAT. AFTER ABOUT 8 HOURS ON THE ROAD, I STARTED FEELING DISCOMFORT ON MY LOWER BACK LIKE A SUN BURN. I SHOWED MY WIFE AND SHE SAID I HAD 2 LARGE (SIZE OF HALF DOLLAR) BLISTERS ON MY LOWER BACK. I HAD NO IDEA THIS COLD HAPPEN FROM A HEATED SEAT. THERE IS N WARNING I COULD FIND THAT STATES THIS COULD HAPPEN . MY HEATED SEATS DO NOT TURN OFF, THEY STAY ON UNTIL YOU TURN THE CAR OFF. I HAVE PICTURES TAKEN 9 DAYS AFTER INCIDENT. THE AREAS STILL HAVE SKIN MISSING. *TR

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AT 55 MPH ON A SLIPPERY RIGHT HAND SIDE CURVE (SPEED LIMIT IS 65 MPH) VEHICLE UNDER-STEERED AND LOST TRACTION COMPLETELY, WITHOUT TOUCHING THE BRAKES, IT STARTED TO SLOW DOWN AND SKIDDED TO THE OUTSIDE OF THE CURVE (TO THE LEFT). I TRIED TO GET IT BACK TO THE DRIVING LANE, IT STARTED TO SKID LATERALLY TO THE RIGHT AND SLOWED DOWN UNTIL IT HIT A REFLECTOR POST ON THE EDGE OF THE RIGHT LANE AND STOPPED. VEHICLE INFORMATION ON THE DASH BOARD READ "ICE DETECTED...". ALTHOUGH THE DAMAGE ON THE RIGHT DOOR WAS A VERY MINOR DENT, THE CAR DEPLOYED ALL 4 HEAD CURTAIN AIRBAGS AND 2 RIGHT SIDE AIRBAGS, ENGINE WAS SHUT DOWN AND FRONT SEAT-BELTS WERE STUCK. FEW MINUTES LATER, THE ENGINE RAN NORMALLY WITH THE "ICE DETECTED .." MESSAGE STILL ON. IT SEEMS THAT THE AIRBAGS SENSORS WERE ACTIVATED FOR NO REQUIRED REASON FOR A MINOR DENT ON THE DOOR. ALSO, THE STABILITY AND THE FAULTY BRAKING SYSTEM MIGHT BE OF A GREAT SAFETY ISSUE ON THIS VEHICLE. *TR

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I PURCHASED MY NEW 2014 CHEVROLET IMPALA FROM HAWTHORNE CHEVROLET IN HAWTHORNE, N.J. SOME FOUR (4) MONTHS AGO. I AM THE SOLE OWNER AND DRIVER OF THIS VEHICLE. LAST WEEK (AROUND SEPTEMBER 11, 2013) I NOTICED A CRACK IN THE VINYL TOWARD THE RIGHT OF THE GOLD COLORED CHEVROLET BOW TIE POSITIONED IN THE CENTER OF THE STEERING WHEEL AREA. THE CRACK IS A SEMI-CIRCULAR LINE THAT HAS A SLIGHT DEPRESSION TO THE IMMEDIATE LEFT OF THE CRACK. I IMMEDIATELY DROVE IT TO THE HAWTHORNE CHEVROLET AND THE VERY NEXT DAY, THEY REPLACED THE STEERING WHEEL AIR BAG FOR ME. THIS PART INCLUDES THE "RIGID" BLACK SURFACE VINYL WHERE YOU ACTIVATE THE HORN. THE HORN TAKES AN EXTRAORDINARY AMOUNT OF PRESSURE TO ACTIVATE TO MAKE A SOUND DUE TO THE RIGIDITY OF THE VINYL--WHERE THE HORN ICONS (I.E., THE RAISED "TRUMPETS") ARE IS EXTREMELY NON YIELDING--IN MY OPINION. I LEFT THE DEALERSHIP AFTER THE REPLACEMENT AIR BAG WAS INSTALLED AND 1/10 OF A MILE AWAY, I NOTICED THE SLIGHT DEPRESSION AND LINE DEMARCATION ALREADY. HAWTHORNE CHEVROLET'S SERVICE DIRECTOR TOLD ME TO RETURN THE FOLLOWING DAY AND AFTER A 2-1/2 HOUR WAIT THE SERVICE DIRECTOR AND A MECHANIC WALKED ME OUT TO ANOTHER 2014 CHEVROLET IMPALA AND STATED THAT ALL OF THEIR IMPALAS ARE LIKE THIS. I AM WORRIED ABOUT UNPREDICTABLE STEERING WHEEL AIR BAG DEPLOYMENT, DIFFICULTY IN SOUNDING MY HORN AS I DO MUCH OF MY TRAVELING ON A BUSY/DANGEROUS HIGHWAY, AND I WORRY ABOUT FUTURE/CONTINUED CRACKING OF THAT VINYL SURFACE COVERING WHERE I AM TOLD BY HAWTHORNE CHEVROLET'S SERVICE DIRECTOR IS WHERE THE AIR BAG DEPLOYS. AGAIN...THE CAR IS ONLY 4 MONTHS OLD WITH ONLY 2,200 MILES WHEN THIS CRACKING FIRST OCCURRED. I AM WORRIED THAT WHERE THIS CRACK IS LOCATED THE AIR BAG COULD EXIT. I CONTACTED CHEVROLET'S NATIONAL CUSTOMER SERVICE AND THERE ARE 2 ACTIVE SERVICE REQUEST NUMBERS RELATING TO THE CRACK AND THE HORN SOUNDING MATTER. *TR

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AT 70 MPH VEHICLE SLOWED ON ITS OWN. VEHICLE INFORMATION CENTER READ "STABILITRAK AND ENGINE POWER IS REDUCED". GOT YELLOW TRACTION CONTROL SYSTEM LIGHT ON THE INSTRUMENT PANEL WITH A "MALFUNCTION INDICATOR LIGHT" BELOW THE SPEEDOMETER.ENGINE RUNNING ROUGH AT ASHLAND, VA EXIT.ENGINE WAS SHUT DOWN THEN RESTARTED WITH SAME WARNINGS AS BEFORE.APPROXIMATELY 45 MINS LATER RESTARTED TO HAVE A LOCAL CHEVROLET DEALER LOOK AT THE CAR. ON RESTART, ALL WARNINGS AND INDICATOR LIGHTS EXCEPT FOR THE "MALFUNCTION INDICATOR LIGHT" WERE OUT AND ENGINE RAN NORMALLY.DEALER GUESSED THAT IT WAS PROBABLY A "GLITCH" AND IT WAS PROBABLY OK TO DRIVE.THE 800 OR SO MILES TO SARASOTA WERE WITHOUT PROBLEMS. ON 8/5/2013 TOOK CAR TO LOCAL DEALER APPROXIMATELY 3 MILES FROM MY HOME. ON ENTERING THE DEALER'S PARKING LOT AT APPROXIMATELY 10 MPH THE PROBLEM REAPPEARED I.E. "ENGINE POWER REDUCED WITH STABILITRAK" WITH WARNING LIGHTS AS BEFORE. THIS IS A SAFETY ISSUE AS IT CAN HAPPEN AT ANY TIME!! *TR

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DASHBOARD REFLECTION APPEARED IN THE WINDSHIELD, IMPAIRING THE CONTACT'S VISION. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7. UPDATED 9/23/13*CN

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