What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER A RECALL PERTAINING TO THE STEERING; HOWEVER, THE VEHICLE WAS STILL EXPERIENCING THE SAME FAILURE. WHILE LEAVING THE DEALER, THE POWER STEERING FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO ADDITIONAL REPAIRS WERE MADE TO THE VEHICLE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 10905766

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 70 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO THE BODY SHOP. THE VEHICLE WAS NOT DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT SUFFERED BACK, NECK, AND HEAD BRUISES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE CONTACT HAD FOUR BRUISED VERTEBRAE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

NHTSA ODI 10899576

THE CAR HAS PUSH BUTTON START FORGOT TO SHUT THE CAR OFF THE CAR KEPT RUNNING FOR OVER AN HOUR WITH THE DOORS OPEN SOMEONE COULD HAVE VERY EASILY STOLE THE CAR BY JUST GETTING IN AND DRIVING AWAY NOTE THE KEY FAB WAS NOT IN THE CAR YET IT COULD BE DRIVEN ....THIS IS A MAJOR PROBLEM...THE CHEVY DEALER IS AWARE OF THE PROBLEM YET NO FIX APPLIES TO THIS PROBLEM THIS HAS HAPPENED TO ME AT LEAST 3 TIMES....

NHTSA ODI 10899168

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE NOT ILLUMINATING PROPERLY TO GUIDE HER WHILE DRIVING THE VEHICLE DURING NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 5,000. UPDATED 09/23/16*LJ *CN

NHTSA ODI 10885855

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FIRE HYDRANT. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE FRONT BUMPER WAS FRACTURED. THERE WERE NO INJURIES SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V450000 (STEERING) AND 14V409000 (STEERING). THE FAILURE MILEAGE WAS 72,000.

NHTSA ODI 10884794

ON JULY 3, 2016 I WAS TRAVELING ON A ROAD (HWY 620 IN LAKEWAY TX) ON A CURVE AT AROUND 50-55 MPH AND THE POWER STEERING WENT OUT.

NHTSA ODI 10884031

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES LOCKED UP. THE CONTACT STATED THAT THE ENGINE BLEW OUT, WHICH ALSO CAUSED THE CATALYTIC CONVERTER TO FAIL. THE CONTACT STATED THAT THE DEALER COULD NOT DETERMINE WHY THE VEHICLE OVERHEATED. WHEN THE VEHICLE OVERHEATED, THE CONTACT BECAME LOCKED INSIDE THE VEHICLE UNTIL IT COOLED DOWN. IN ADDITION, THE HIGH BEAM HEADLIGHTS WERE VERY DIM AND DIMMER THAN THE DAYTIME RUNNING LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS REPAIRED SEVERAL TIMES FOR THE FAILURES, BUT THE REMEDIES FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54.

NHTSA ODI 10864382

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT BECAME DETACHED FROM THE FLOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,847.

NHTSA ODI 10862726

SAFETY SYSTEMS THAT SENSE CARS AROUND CAR STOPPED WORKING. FRONT, SIDE, AND REAR SENSORS FAILED. INDICATOR LIGHTS IN MIRRORS CEASED TO FUNCTION. DEALER STATES PARTS ARE ON NATIONAL BACK ORDER AND HAVE TO WAIT TO GET THEM.

NHTSA ODI 10862130

4/27 APPROX 5:20PM @ 70MPH, "LOSS OF ENGINE POWER" AND SOME STABILTY WARNING CAME ON. CHECK ENGINE LIGHT AND TRACTION LIGHT LIT, WAS IN CENTER LANE, THANKFULLY GOT TO THE LEFT BERM. CAR WOULD NOT ACCELERATE. TURNED OFF, TOUCHED BRAKE A COUPLE TIMES, SAT A FEW MINS, RESTARTED, CK ENGINE LIGHT STILL ON, BUT ENGINE POWER WARNING NOT ON, WAS ABLE TO GET INTO MOVING TRAFFIC AND TOOK TO DEALIER 4/27 APPRX 7PM, WITH GM RENTAL GIVEN TO ME. AS OF 1:12PM, NO CALL YET, NOT SURE WHAT THE ISSUE IS, BUT COULD HAVE BEEN FATAL!!!! BAD, BAD BAD!!! TOOK A PIC, BLURRY THOUGH, FRIGHTENING! TOLD DEALER OF SUDDEN SURGES, BUT INTAKE REP SAID IT WOULD ALL BE RELATED AND DIDNT WRITE IT DOWN.

NHTSA ODI 10861999

CAR STALLED TAKING A RIGHT TURN INTO TRAFFIC HAD TO RESTART

NHTSA ODI 10849848

PURCHASED MY IMPALA NOV. 2013, BRAND NEW, ORDERED FROM DEALER. ONE MONTH LATER AS I STOPPED AT A STOP SIGN AND PROCEEDED TO PULL OUT ONTO THE NEXT STREET, THE CAR STARTED GOING VERY SLOWLY, HARDLY MOVING AND THEN JUST STOPPED. THE ENGINE WAS RUNNING BUT THE CAR WOULDN'T MOVE. I SHIFT INTO MANUAL 1ST GEAR AND THE CAR PROCEEDED TO MOVE. I REPORTED IT TO MY DEALER AND THEY SAID TO LET THEM KNOW IF IT HAPPENED AGAIN. IT'S NOW MARCH 2016 AND IT HAS HAPPENED A TOTAL OF 6 TIMES TO ME...THIS CAR IS NOT SAFE. DEALER SAID THEY HAVE NOT RECEIVED ANY COMPLAINTS SIMILAR TO THIS FROM ANY OTHER 2014 AND NEW IMPALA OWNERS. I HAVE FOUND MANY COMPLAINTS IN THE WEBSITE WITH THE SAME EXPERIENCE I HAD. MY RADIO/GPS DISPLAY ALSO GOES BLANK INTERMITTENTLY, THOUGH NOT A SAFETY ISSUE, IT IS VERY UPSETTING WHEN IT HAPPENS WHILE DRIVING IS A STRANGE PLACE AND THE GPS QUITS. THIS REPORT IS OF THE MOST RECENT ISSUE.

NHTSA ODI 10849658

WATER WAS LEAKING DOWN FROM OVER HEAD DOME LIGHT AND FROM DOOR JAM, ALL THE MAIN ELECTRICAL SAFETY CONTROLS ARE HOUSED WHERE THE LIGHT IS IN THE ROOF. CALLED DEALERSHIP WAS TOLD FIRST AVAILABLE DATE TO GET THE CAR IN FOR REPAIRS IS FEBRUARY 22ND. ON MY DRIVE HOME FROM WORK THE COLLISION CONTROL CAME ON STARTED FLASHING THE RED LIGHTS ON THE DASH AND SLAMMED ON THE BRAKES, LIKE THE WAS A VEHICLE IN FRONT OF ME HAS COME TO A DEAD STOP, EXCEPT THERE WAS NO VEHICLE IN FRONT OF ME, THE ROAD WAS OPEN. I WAS GETTING OFF THE HIGHWAY WHEN THIS OCCURRED, WHILE DRIVING IN A STRAIGHT LINE. WHEN HOME AND THE CAR WAS TURNED OFF I'M GETTING ERRORS SAYING KEY FOB ISN'T IN THE CAR, AND THE ELECTRONIC PARKING BRAKE NEEDS TO BE SERVICED. THE CAR IS INOPERABLE AT THIS POINT. EVEN IF IT DOES START AGAIN IS A SAFETY HAZARD AT BEST AND HAS TO BE TOWED TO THE DEALERSHIP FOR REPAIRS. IT CANNOT BE DRIVEN IN THE ELECTRICAL STATE IT'S IN.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 68 MPH WITH THE CRUISE CONTROL, THE BRAKE PEDAL WAS DEPRESSED WHICH DEACTIVATED THE CRUISE CONTROL SETTING. UPON RESUMING TO 68 MPH, THE CONTACT HIT RESUME ON THE CRUISE CONTROL, THE VEHICLE ACCELERATED TO 90 MPH WITHOUT WARNING, AND THE CONTACT TURNED THE CRUISE CONTROL OFF TO STOP THE ACCELERATION. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON ANOTHER OCCASION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. UPDATED 03/09/16*LJ *CN

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TRAVELING AT APPROXIMATELY 65 MPH WITH CRUISE CONTROL ENGAGED, I PRESSED THE ACC BUTTON TO INCREASE SPEED. I RELEASED THE BUTTON WHEN I REACHED THE DESIRED SPEED (72 MPH) AND THE VEHICLE CONTINUED TO ACCELERATE. THE PACE OF THE ACCELERATION WAS MUCH FASTER THAN NORMAL USE OF THIS FEATURE. (IT FELT AS IF THE ACCELERATOR WAS FLOORED). THE SPEED INCREASED TO BETWEEN 85 AND 90 MPH BEFORE I COULD REACT. I TURNED THE CRUISE OFF AND IMMEDIATELY THE SPEED BEGAN TO DECREASE. THIS OCCURRED ON AN INTERSTATE THAT WAS FAIRLY FLAT.

NHTSA ODI 10819145

FUEL PUMP HAS BEEN REPLACED TWICE. 1ST TIME ON NOV 28,2014(12,314 MILES) AND THEN AGAIN ON DEC 28,2015(30,311 MILES). THE ENGINE LIGHT CAME ON 12/04/15(29,448 MILES) AND THE DENTON,TX DEALERSHIP SERVICE DEPT WAS CLOSED SINCE IT WAS A SATURDAY AFTERNOON.HOWEVER WE WERE ADVISED THAT THE CAR WAS SAFE TO DRIVE HOME. LIGHT WENT OFF THE NEXT DAY AND THE WACO,TX DEALERSHIP COULD NOT DUPLICATE THE ISSUE ON DECEMBER 21,2015 (29,848). ENGINE LIGHT CAME BACK ON DECEMBER 26,2015. SAME ISSUE AS BEFORE. ALSO NOTE THE FUEL PRESSURE SENSOR WAS REPLACED ON JUNE 06,2015 (21,408 MILES). THIS VEHICLE HAS BEEN IN & OUT OF THE DEALERSHIP NUMEROUS TIMES BUT ISSUE CANNOT BE DUPLICATED UNLESS THE CHECK ENGINE LIGHT IS ON. NO CODES DISPLAYING. IT SEEMS THAT THE FUEL SYSTEM IS FAULTY AND THE VEHICLE WILL NEED A NEW FUEL PUMP OR SENSOR EVERY 12,000 MILES.

NHTSA ODI 10816847

THE HEADLAMPS DO NOT ILLUMINATE THE ROAD SUFFICIENTLY TO SEE ONCOMING FEATURES SAFELY. BASED ON MY RESEARCH, I'M NOT THE FIRST ONE TO COMPLAIN ABOUT THIS ISSUE. *DT

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THE HEADLAMPS ON THIS VEHICLE ARE SUB-STANDARD. VISIBILITY IS VERY POOR ON BOTH LOW AND HIGH BEAMS. I REFRAIN FROM DRIVING THIS CAR AT NIGHT.

NHTSA ODI 10809813

THE HEADLIGHTS ON THIS MODEL DO NOT PROVIDE ENOUGH COVERAGE FOR NIGHT DRIVING. THE BEAM DOES NOT SPREAD TO SEE THE SIDE OF THE ROADS OR PROJECT FAR ENOUGH AHEAD TO GIVE YOU ENOUGH VISIBILITY AT HIGHER SPEEDS. THE DEALER SAYS THEY MEET GOVERNMENT STANDARDS. I DON'T DRIVE THIS CAR AT NIGHT BECAUSE OF THIS ISSUE. IT IS HARD TO DO IN THE WINTER WHEN IT GETS DARK SO EARLY IN THE EVENING.

NHTSA ODI 10806784

ELECTRICAL BULK HEAD CONNECTOR TO REAR DEFROSTER/DEFOGGER BURNT AND MELTED ELECTRICAL WIRE INSULATION.

NHTSA ODI 10794526

ON COLD START VEHICLE EXHAUST AT THE Y FLEX PIPE WILL RATTLE FOR APPROX. 15-20 SECONDS UNTIL EXHAUST BECOMES WARM.

NHTSA ODI 10788894

FIVE RED WARNING LIGHTS FLASHED ON THE WINDSHIELD FOLLOWED BY SEVERAL BEEPS. HAPPENED TWO DAYS IN SUCCESSION. THERE WERE 3 ADULTS AND TWO CHILDREN IN THE VEHICLE. (NORMAL OPERATION ONLY ONE OR TWO ADULTS) ON A TWO LANE ROADWAY, ROUNDING A CURVE AT 35-40 MPH. PAVEMENT DRY, DAYLIGHT, NOTHING IN FRONT OF US. TRUCK APPROACHING FROM OPPOSITE DIRECTION IN HIS OWN LANE. NO AUTOMATIC BRAKING OR SPEED CHANGE NOTICEABLE. I DID NOT SENSE ANY DANGERS PRESENT. DEALER DENIES ANY KNOWLEDGE OF THIS SITUATION. NOTHING LIKE THIS EVER HAPPENED DURING THE FIRST 6,000 MILES OF OPERATION UNDER A VARIETY OF DRIVING CONDITIONS.

NHTSA ODI 10787868

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A RANDOM PROGRESSING FAILURE IN WHICH THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON TO RESET THE COMPUTER. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V450000 (STEERING) AND 14V409000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 01/27/16*LJ *CN

NHTSA ODI 10783637

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. AFTER GETTING THE VEHICLE DIAGNOSED SEVERAL TIMES, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE IT WAS DIAGNOSED WITH NO DEFECT. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 10780618

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS-2 TIRES, SIZE: P225/55R17. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE TIRE. THE CONTACT PULLED OVER AND DISCOVERED THAT THERE WAS A BLISTER ON THE SIDEWALL OF THE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 33,000. THE DOT NUMBER WAS NOT AVAILABLE.

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