What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

We have had several problems with the blind spot sensor on our 2014 Impala LTZ. Problems would always occur when driving in rain or snow. Dealer would just say that the sensor gets wet and that we should try to dry it off. Once the sensor was dry it would work ok. Now the sensor does not work at all. Took it off and it was full of corrosion. Reading online regarding reviews I find out that this is a very common problem with GM vehicles but GM refuses to do a recall. However they did do a special offer to replace the sensor if you have less than 80,000 miles. My car has 85,000 but I have dealt with this problem for several years. I replaced the sensor myself (at a cost of $400) and now they tell me it has to be reprogrammed. That really sucks. It is too bad that GM just can't accept the fact that they have a faulty product. I am currently waiting for a call back from the dealer to see what it cost to get sensors and wiring harness replaced (GM admits that there definitely was a problem and says you have to replace both sensors and the wiring harness). How in the world can this not be a recall!!!!!!!!!!!

NHTSA ODI 11418482

HAVE HAD CAR AT DEALERSHIP 3 TIMES TOTAL FOR THE SIDE DETECTION SYSTEM MESSAGE/BLIND SPOT INDICATOR LIGHTS. FIRST TWO TIMES THE ISSUE WAS FIXED BECAUSE I HAVE THE MPP COVERAGE PLAN. THIS TIME MPP WOULD HAVE COVERED IT BUT MECHANIC SHOWS WATER INTRUSION. THEIR WAS A RECALL AT ONE TIME FOR VEHICLES UP TO 80,000 MILES. MINE HAS 124,000 SO NOT COVERED BUT WHEN I TOOK IT IN FOR THE SAME THING PRIOR DID NOT HAVE 80,000 MILES. SO EITHER PAY THE $900 OR PAY THE DIAGNOSTIC CHARGE OF $155 AND WALK AWAY WITH ISSUE NOT FIXED . SO MANY COMPLAINTS ON THIS AND GM HAS DONE NOTHING. IF I HAVE FIXED THE MODULE IS OVER $200 FOR THE ONE SIDE. IT KEEPS GOING OUT. GM SHOULD FIX THIS AND CREATE ANOTHER RECALL FOR THIS ALL SO COMMON ISSUE!!

NHTSA ODI 11416199

THIS IS THE 2ND TIME THIS OCCURS IN 3 YEARS .THIS OCCURRED AFTER IT WAS RAINING THE SENSOR IS IN A BAD SPA OR AND GM IS NOT TAKING FAULT BECAUSE IT IS OVER IN MILES AND YEA FOR THE SPECIAL COVERAGE . I WISH THAT I COULD JUST NOT HAVE THE BLIND SPOT DETECTION. CAUSES MORE PROBLEMS THEN WHAT IT'S WORTH.

NHTSA ODI 11415916

ISSUES WITH BLIND SPOT SYSTEM, SOMETIMES CAUSES ALL POWER ON DASH TO SHUT OFF WHILE DRIVING, HAVE READ MANY MANY OTHER PEOPLE WITH THE SAME ISSUES ONLINE. SOUNDS LIKE THE BLIND SPOT MONITOR MODULES ARE TRASH, BUT NOT RECALLED....

NHTSA ODI 11415760

WHEN I PURCHASED MY CAR IN 2020 I NOTICED THAT MY BLIND SPOT WARNING LIGHT IN THE PASSENGERS MIRROR WAS TURNING ON AND OFF. I INFORMED THE DEALER THAT I PURCHASED THE VEHICLE FROM AND THEY SAID THAT THEY WOULD REPAIR IT. THEY HAD MENTIONED THAT THERE WAS A DEFECT IN THE BLIND SPOT MONITORING SYSTEM AND THAT THEY WOULD REPLACE IT BEFORE I BOUGHT IT. WITHIN 6 MONTHS THE LIGHT WOULD TURN ON AND OFF AGAIN WHEN THERE WAS NO OTHER VEHICLES IN MY BLIND SPOT. FOR THE LAST YEAR I HAVE BEEN TRYING TO RESEARCH THIS PROBLEM TO RESOLVE THE ISSUE. THE ONLY THING I HAVE BEEN ABLE TO FIND IS THAT THE SENSORS IN THE REAR BUMPER FOR BLIND SPOT DETECTION WERE PRODUCED WITH A FAULTY SEAL TO KEEP MOISTURE OUT OF THESE SENSORS. IF THEY KNOW THAT THESE SENSORS WILL COLLECT MOISTURE AND CAUSE THEM TO SHORT OUT THEN WHY IS THERE NO RECALL ON THESE SENSORS? I HAVE HAD MANY TIMES THAT I WAS DRIVING AND WENT TO CHANGE LANES WHEN THE BLIND SPOT MONITOR WOULD BLINK TO INFORM ME THAT THERE IS ANOTHER VEHICLE THERE. IT HAS CAUSED ME TO START TO CHANGE LANES THEN HAVE TO PULL BACK TO AVOID SOMETHING THAT IS NOT EVEN THERE. I WOULD THINK THAT THIS IS A SERIOUS SAFETY ISSUE AND MIGHT EVEN CAUSE ACCIDENTS, IF IT HASN'T ALREADY HAPPENED TO OTHER OWNERS? I WOULD LIKE TO KNOW WHAT I CAN DO FOR THIS ISSUE AND TO KNOW IF I'M THE ONLY DRIVER WITH THIS PROBLEM? THIS IS A PROBLEM THAT HAS GOTTEN WORSE OVER TIME AND GOTTEN TO WHERE IT HAPPENS EVERY TIME I DRIVE MY VEHICLE.

NHTSA ODI 11413637

THE ISSUE STARTED OUT AS A WARNING FROM THE SIDE DETECTION SYSTEM. IN THE PAST WEEK, THE ISSUE ESCALATED TO ALL THE WARNING LIGHTS ON THE DASH COMING ON, AND THEN ALL ELECTRONICS GOING DEAD/DARK. THE TURN SIGNAL INDICATORS HAVE NO LIGHTS AND NO SOUND, THE RADIO SYSTEM IS DEAD, THE SPEEDOMETER AND GAS GAUGE ARE DEAD. AFTER SITTING A FEW HOURS, IT SEEMED THAT THINGS "RESET" TO JUST THE SIDE DETECTION WARNING. MOST RECENTLY, ALL THE ELECTRONICS ARE ACTING STRANGE. PUSHING THE BUTTON ON THE DOOR HANDLE TO UNLOCK IT, DOES NOTHING TO THE DOOR LOCK, HOWEVER, THE DISPLAY SCREEN SHOWS "TIRE LEARNING ACTIVE". WHEN ATTEMPTING THE START THE CAR BY PUSHING THE START BUTTON, NOTHING HAPPENS. IF I PUT THE FOB IN THE SLOT INSIDE THE ARMREST, IT WILL EVENTUALLY START, BUT AGAIN ALL DISPLAY FUNCTIONS ARE DEAD AS IS THE ENVIRONMENTAL CONTROLS (NO BLOWER - NO DEFROST- NO GOOD ON A COLD RAINY DAY). AGAIN THE SIGNAL INDICATORS ARE DARK AND SILENT. THE INDICATOR LIGHT FOR THE AIRBAGS IS NOW ILLUMINATED AS WELL. GM HAD A SHORT LIVED (AND SEEMINGLY SECRET) EXTENDED WARRANTY FOR THE SIDE DETECTION SYSTEM HAVE THIS EXACT ISSUE WHEN WATER GOT INTO THE SENSORS, BUT THAT EXPIRED NEARLY A YEAR AGO. AS THIS ISSUE MAKES THE CAR UNSAFE TO DRIVE, IT SEEMS THAT IT SHOULD BE A FULL RECALL TO ADDRESS THIS SAFETY CONCERN.

NHTSA ODI 11404704

THE BLIND SPOT DETECTION ISN'T WORKING ON THE PASSENGER SIDE. USUALLY IT DOESN'T COME ON AT ALL, AND EVERY ONCE IN A WHILE IT'LL COME ON RANDOMLY AND STAY ON AND NOT SHUT OFF EVEN WHEN THE CAR HAS BEEN TURNED OFF.

NHTSA ODI 11398964

THE FRONT CAMERA COLLISION, LANE DEPARTURE, BLIND SPOT WARNING SYSTEM ARE ALL PART OF AN ELECTRONIC SYSTEM THAT WARNS THE DRIVER. IN 2014, CHEVROLET LOCATED THESE MODULES IN THE REAR BUMPER AND DID NOT SUFFICIENTLY PROTECT THEM FROM THE WEATHER ELEMENTS, SO WATER GETS INTO THEM AND CAN CAUSE A FIRE, AND FAILURES FROM LOSING YOUR DASH GAUGES TO THE VEHICLE NOT STARTING. CHEVY WAS NICE ENOUGH TO ISSUE A SERVICE ACTION, BUT LIMITED TO A 6 MONTH TIME FRAME FOR REPAIRS. THEY ISSUED N172097060, WHICH WAS AVAILABLE FROM APRIL 2019 TO JANUARY 2020. THIS WAS NICE IF IT FAILED DURING THAT TIME. MINE FAILED FOR THE FIRST TIME IN OCTOBER 2017, WHICH WAS REPAIRED UNDER WARRANTY, AND AGAIN IN APRIL OF 2020, WHICH WAS JUST OUT OF THE WARRANTY PERIOD. CHEVY SAID THEY WOULD NOT COVER THIS SAFETY ISSUE AGAIN BECAUSE I WAS OUT OF THE N172097060 RECALL DUE TO TIME, NOT MILEAGE. I BELIEVE THAT THIS SHOULD BE COVERED FOR A LONGER PERIOD OF TIME BECAUSE IT IS A SAFETY ISSUE.I WAS READING THAT THERE WAS A LETTER SENT, BUT I NEVER RECEIVED IT. I WOULD HAVE BROUGHT THE CAR TO THE DEALER THE NEXT DAY, KNOWING ABOUT THE PROBLEMM.

NHTSA ODI 11385113

FOR THE SECOND TIME SINCE PURCHASING THIS VEHICLE NEW, THE BLIND SPOT DETECTION SYSTEM IS FAILING. WHEN THIS SYSTEM FAILS IT SLOWLY TAKES OUT THE REST OF THE VEHICLES ELECTRICAL SYSTEMS, EVEN THOSE NOT RELATED TO ANY COLLISION AVOIDANCE SYSTEM. THE FIRST TIME I HAD IT REPAIRED IT WAS OUT OF THE ORIGINAL WARRANTY MEANING I HAD TO PAY THE APPROX. $1000 BILL. A YEAR OR SO LATER RECEIVED A LETTER FROM GM SAYING THAT THAT REPAIR WOULD NOW BE COVERED UP TO 6 YEARS/80,000 MILE AND IF I HAD ALREADY PAID FOR SUCH REPAIR THAT I COULD FILE A CLAIM AND THEY WOULD REIMBURSE ME FOR THE PREVIOUS WORK. WELL AMAZINGLY THEY REIMBURSED ME FOR THE FIRST REPAIR, WHICH WAS GREAT! EXCEPT NOW, THE SAME EXACT THING HAS HAPPENED AGAIN AND I AM NOW PAST THE 6 YEAR 80,000 MILE MARK. GM NEEDS TO REDESIGN THIS SYSTEM TO NOT BE PLACED IN HIGH MOISTURE AREAS OR AT THE VERY LEAST HAVE A MODULE/CONNECTOR THAT IS NOT SUSCEPTIBLE TO WATER INTRUSION.

NHTSA ODI 11385016

REAR BLIND SPOT SYSTEM FAILED, CAUSING MOST ELECTRICAL SYSTEMS TO ALSO FAIL. HEADLIGHTS, WIPERS, REAR CROSS TRAFFIC, SPEEDOMETER, INSTRUMENT CLUSTER, INCONSISTENT GAS PEDAL OPERATION.

NHTSA ODI 11374614

SERVICE SIDE DETECTION SYSTEM. WHILE DRIVING THIS MESSAGE COMES ON AND WHEN THE CAR IS STOPPED AS WELL. [XXX] DIAGNOSED THE PROBLEM SIDE OBJECT DETECTION MODULES COST $841.21 PLUS TAX. I CONTACTED [XXX] FROM GM AT [XXX]. I WAS TOLD THEIR IS NOTHING GM COULD DO AS MY CAR IS AT 11900 MILES. THIS IS A SAFETY ISSUE. THIS WILL CAUSE CAR TO POSSIBLY CATCH ON FIRE, NOT TO START AND SEVERAL OTHER ISSUES IF NOT REPAIRED. THE BLIND SPOT DETECTION SYSTEM HAS BEEN AN ISSUE IN SEVERAL 2014 CHEVROLET IMPALAS. I CAN'T USE THE VEHICLE FEARFUL OF ME AND MY CHILDREN MAY BE IN DANGER. I'VE HAD 3 OR MORE CONVERSATIONS WITH GM REPRESENTATIVE [XXX] BUT NO HELP. THE SAFETY ISSUES WITH THE DEFECTIVE PARTS USED DURING MANUFACTURING IS UNACCEPTABLE AS THIS IS NOT A WEAR AND TEAR ITEM. MY NAME IS [XXX] MY ORIGINAL CASE #[XXX] WAS FILED WITH GM.THIS IS A SAFETY AND SHOULD BE CONSIDERED AS A RECALL. GM ONLY OFFERS REPAIR IF YOUR VEHICLE IS 80000 MILES OR LESS WHICH IS UNFAIR TO THE OWNERS OF THE VEHICLE WHO HAVE EXPERIENCED THIS PROBLEM. MY NUMBER IS [XXX] IF THERE ARE ANY FURTHER QUESTIONS THAT NEED ANSWERING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11318872

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SIDE DETECTION MODULE ON THE DRIVER'S SIDE NO LONGER FUNCTIONED. AN UNKNOWN WARNING INDICATOR ALERTED THE CONTACT THAT THE SIDE DETECTION INDICATOR WAS NOT FUNCTIONING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE DRIVER'S SIDE MODULE WAS DEFECTIVE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000.

NHTSA ODI 11265232

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SIDE DETECTION MODULE FAILED TO OPERATE PROPERLY WHILE DRIVING. THE CONTACT DROVE TO JOE HOLLAND CHEVROLET & IMPORTS (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303, 304-744-1561) TO HAVE THE FAILURE REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 85,000.

NHTSA ODI 11243568

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND THE STABILITRAC AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHNNY LONDOFF CHEVROLET (1375 DUNN RD, FLORISSANT, MO 63031) WHERE IT WAS DIAGNOSED THAT THE SIDE VEHICLE DETECTION MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE. **TR

NHTSA ODI 11115545

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE SIDE DETECTION WARNING INDICATOR FAILED TO OPERATE AND "SIDE DEFECT DETECTION WAS OFF" ILLUMINATED. THE CONTACT ALSO STATED THAT THE BRAKES MADE SQUEAKING NOISES. THE VEHICLE WAS TOWED TO MEMORIAL HIGHWAY CHEVROLET INC. (1 CHEVY DRIVE, WINDBER, PA 15963, 814-467-4596) WHERE IT WAS DIAGNOSED THAT THE HARNESS CONNECTED TO THE SIDE DETECTION LIGHT NEEDED TO BE REPLACED. THE TECHNICIAN ALSO STATED THAT THE BRAKE PADS NEEDED TO THE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE REPAIR COST FOR THE SIDE DETECTION LIGHT WOULD BE DISCOUNTED. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,400.

NHTSA ODI 11103395