What 630 owners told NHTSA about the 2014 Chevrolet Impala Eco Eassist

Started getting service side detection system warnings. Learned there has been a problem with this blind spot system. GM fixed it until Jan 2020 they say expired and my mileage was too high v problem just started last week of Feb 2022. 134k miles on it. Everything ran great but there are warnings from 2 years ago of dangerous repercussions from this defect. They won’t fix it and we can’t afford to have them fix it. I never got any notice of the problem from GM.

NHTSA ODI 11455900

My blind spot light on my side mirror was flickering, and now it just stays on. I read online that the sensor in the bumper can overheat, causing a fire, but Chevrolet doesn't have a recall on it. I ended up shutting off the blind spot sensor option on my car. I utilize the sensors, especially on the highway when I travel. There hasn't been a warning light go on as of yet.

NHTSA ODI 11452858

I've gotten my stabiltrac serviced and it came back on

NHTSA ODI 11451350

Power steering

NHTSA ODI 11451155

The electronic parking brake fails to disengage entirely from the rear brake pads causing them to become welded together. This results in extreme heat, excess brake dust, poor acceleration, and caliper / brake line (air) issues.

NHTSA ODI 11451087

The contact owns a 2014 Chevrolet Impala. The contact stated while moving from being stopped at a traffic light, the vehicle shuddered and stalled while making a turn at an intersection. The contact stated that a message stating “Power Steering failure/Steer with Caution” was displayed on the instrument panel. The vehicle was restarted and driven back to the residence. The contact stated that the failure was intermittent. The vehicle was taken to an automotive store to be diagnosed; however, the mechanic was unable to retrieve a diagnostic trouble code. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

NHTSA ODI 11449326

While driving 45 mph, my car jerked and several lights came on in my dashboard including the light with the little wrench . In my dashboard, it displayed the message to check stabili track and steering power system and to drive with care. My car then started loosing power to accelerate. I had my vehicle towed to the dealership the next day and they stated that they cleared the codes but didn’t tell me what the codes were and they kept my vehicle for 5 days and said they couldn’t get the vehicle to act up. Now this issue has happened again and a message in my dashboard is saying to check the power steering and drive with care. I had no warning signs prior to this issue.

NHTSA ODI 11446658

The service power steering came in on the dash, also along with service stabiltrak and the abs light heard these are common and play together , mainly the service power steering which caused the vehicle to be become almost impossible to steer I heard there where recalls on this same situation as it is a huge safety concern . It makes it very dangerous in highway or roads as it is very hard to steer

NHTSA ODI 11443197

The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at 35 MPH, the service power steering message appeared on the instrument panel. After the warning light appeared, the contact had to use excessive force to drive the vehicle home. The contact called both the dealer and the manufacturer and was informed that his vehicle was not included in NHTSA Campaign Number: 14V450000 (Steering). The vehicle was not yet repaired. The failure mileage was approximately 135,000.

NHTSA ODI 11443071

The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at 50 MPH, the “Service Power Steering” message was displayed. The contact stated that he was able to continue to drive the vehicle. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in any recalls. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V450000 (Steering) because the VIN was not included in the recall. The contact stated that the failure had been reoccurring while driving and the steering was difficult to maneuver. The vehicle was not diagnosed or repaired. The approximate failure mileage was 118,000.

NHTSA ODI 11442281

When I’m driving and slow down my key will turn itself off making the car itself shut off

NHTSA ODI 11441569

Vehicle is available for inspection upon request. Brake booster not regulating properly. This is causing the vehicle to not stop at a timely manner and a need to push brake all the way down for vehicle to eventually stop which is unsafe when driving. This has been confirmed by independent service center which has recommended to search for recall. No warnings or messages prior to issue.

NHTSA ODI 11438592

My blind spot warning system has stopped working. This same year vehicle was recalled in other options (I have a Impala LTZ). Just curious why the LTZ was not recalled? I don't imagine it is a different system.

NHTSA ODI 11438254

Power steering failure

NHTSA ODI 11436259

GM had sent a letter in March 2020 about a known defect with the passenger presence module that wires could become disconnected over time, leading to a service airbag message and the passenger airbag failing to deploy when commanded. GM stated that they would provide additional protection (read extended warranty) on this condition to be repaired at no cost within 8 years of the date the vehicle was placed in service or 80000 miles, whichever was first. My 2014 Impala just had this issue occur on July 4, 2021, and when requesting GM to perform this repair at no cost for me (vehicle mileage is 77000 miles), GM stated that this extended warranty ended January 2021. This date does not match the 8 years called out in the letter they sent, as the general public couldn't even buy this vehicle until April 1, 2013 at the very earliest. GM refuses to pay for the fix of a known defect within a critical safety system on one of their vehicles due to a poor design. Conveniently, this issue occurred on my Impala ~1-2 months after the supposed end of coverage date, even though there is nothing documenting why this date was chosen or any data that supports that this issue will only occur inside of the quoted extended warranty window in the letter. GM needs to issue a recall on this rather than an extended warranty that doesn't cover a known defect within their design/manufacturing.

NHTSA ODI 11432898

WATER ENTER IN THROUGH TRUNK LEDGE SEALS TO THE DEGREE OF SHORTENING OUT THE HARNESS, RADIO DASH LIGHTING CAMERA BACK WINDOW. THE FLOOR OF THE TRUNK WAS SOAKED AS THOUGH WATER WAD POURED. THE WATER WAS STANDING A LOT IN THE SPARE TIRE WELL. THERE WAS ANOTHER CUSTOMER WITH THE SAME YEAR MAKE AND MODEL VEHICLE THAT HAD THE EXACT SAME ISSUE DAYS PRIOR TO VISIT TO DEALERSHIP.

NHTSA ODI 11432760

Transmission pulls back from second to third gear around 20 MPH. Serviced transmission fluid and problem persists. I personally checked the transmission by removing trans cover and determined the problem; he shifting solenoids are faulty.

NHTSA ODI 11427872

Blind zone alert sensor failed due to manufacturing error that lets water into the sensor and corrodes it and causes it to smoke and potentially catch fire

NHTSA ODI 11426191

My dashboard reads, service air bag. Everytime I turn it on as of this morning. 6/23/21 @ 1pm central time. I've read about the recall on these models as well of air bags deploying and throwing pieces of metal at drivers. Cause of molded air bag housing.

NHTSA ODI 11422015

Fire started behind glove box area and burned electrical wires, instrument panel, airbag, front windshield, hood, water and smoke damage.

NHTSA ODI 11420721

The linx radio stopped working. The onstar system stopped working awhile after the linx radio stopped working when the car started to operate off of battery reserve (or what I think is battery reserve --- the light on the dashboard changed to blue). I've had to change the batter twice in 2.5 years. I'm told the battery Duralast is a good battery and that its an electrical fuse problem and it would be difficult to find which wire is the problem. The vehicle has been inspected by three different dealers in three different states. I was also told to uninstall onstar for resolution of the electrical problem of the battery draining and needing to draw energy from another source taking up more energy than it's suppose to in the vehicle. Yes, in 2017-18, the problem was confirmed by the dealership where I purchased the car brand new in 2014, Criswell Chevrolet in Gaithersburg, MD.

NHTSA ODI 11419798

I was about 5 minutes from home when all of a sudden warning lights started flashing on the dash board ( photos provided) The vehicle became hard to steer and control. Thankfully it was pretty much a straight highway until I had to make a left and 2 right turn to get to my house. It was as I had to fight with the steering wheel. Thank God! I was so close to home!! I don't even want to think what could have happened if I was on the interstate or a highway with lots of curves. I parked the car in the garage and it haven't been moved since. I called GM repair shops but they want to charge an arm and a leg just to tow it to the repair shop and another charge just to look at it. I called the vehicle hotline and they couldn't help me because there is no recall on my vehicle. My car has been parked in my garage for over 6 months now because I can't drive it.

NHTSA ODI 11419490

Power steering went mostly out while on the interstate. Stabilitrack and Power steering warnings came on. It provides only about 10% assistance now. I must now provide effort to recover from a turn. I understand a recall came out for this model year for this type of issue but I didn't get one. I am the original owner.

NHTSA ODI 11419577

We have had several problems with the blind spot sensor on our 2014 Impala LTZ. Problems would always occur when driving in rain or snow. Dealer would just say that the sensor gets wet and that we should try to dry it off. Once the sensor was dry it would work ok. Now the sensor does not work at all. Took it off and it was full of corrosion. Reading online regarding reviews I find out that this is a very common problem with GM vehicles but GM refuses to do a recall. However they did do a special offer to replace the sensor if you have less than 80,000 miles. My car has 85,000 but I have dealt with this problem for several years. I replaced the sensor myself (at a cost of $400) and now they tell me it has to be reprogrammed. That really sucks. It is too bad that GM just can't accept the fact that they have a faulty product. I am currently waiting for a call back from the dealer to see what it cost to get sensors and wiring harness replaced (GM admits that there definitely was a problem and says you have to replace both sensors and the wiring harness). How in the world can this not be a recall!!!!!!!!!!!

NHTSA ODI 11418482

THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE HIS SON WAS STOPPED AT A RED LIGHT, THE BLIND SPOT ALERT WARNING LIGHT ILLUMINATED ON THE PASSENGER'S SIDE-VIEW MIRROR AND ON THE INSTRUMENT PANEL. THE VEHICLE THEN STALLED. THE CONTACT'S SON RESTARTED THE VEHICLE TO DRIVE HOME. THE BLIND SPOT ALERT LIGHT ON THE PASSENGER'S SIDE REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF AND DRAINED THE BATTERY. THE CONTACT STATED THAT HE SAW ONLINE THAT THERE WAS A TECHNICAL SERVICE BULLETIN: N172097060 RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO Trecek Automotive of Portage Inc. (1350 E Wisconsin St, Portage, WI 53901) AND DIAGNOSED AS A BLIND SPOT ALERT SYSTEM FAILURE. THE DEALER CONFIRMED THAT THE FAILURE WAS RELATED TO THE TECHNICAL SERVICE BULLETIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER THE TECHNICAL SERVICE BULLETIN. THE FAILURE MILEAGE WAS 75,812. THE CONSUMER STATED THE REPAIRS WOULD COST $950, BUT THE CONSUMER FEEL AS THOUGH REPAIRS SHOULD BE PAID BY THE MANUFACTURER.

NHTSA ODI 11417434