What 630 owners told NHTSA about the 2014 Chevrolet Impala Eco Eassist

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SYSTEM THAT WARNS WHEN ANOTHER VEHICLE GETS TOO CLOSE MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPROGRAMMED THE SYSTEM. EVERY TIME THE TECHNICIAN REPROGRAMMED THE SYSTEM, THE BLUETOOTH AND NAVIGATION SYSTEM MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER EIGHT TIMES, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

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HEAVY RAIN. SKIDDED ON PAVEMENT (BLACK TOP) HIT CONCRETE UTILITY POLE, AIR BAD DID NOT DEPLOY, HIT NOSE ON STEERING WHEEL. *TR

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I CAN DEAL WITH THE POOR VISIBILITY HEADLAMPS, THE FRONT CAMERA THAT KEEPS FLAGGING "SERVICE FRONT CAMERA" AND CAMERA FALSE ALARMS BUT THE HUGE 19 INCH WHEELS AND TIRES WITH HARDLY ANY SIDEWALL TO ABSORB ROUGH ROADS ARE A RECIPE FOR DISASTER AND DANGEROUS. I LIVE IN THE NORTHEAST AND IT IS LOADED WITH POT HOLES AFTER ONE OF THE WORST WINTERS IN HISTORY BUT WHEN I HIT ONE YESTERDAY ON A HIGHWAY THE TIRE BLEW CAUSING A VERY DANGEROUS SITUATION. I AM POSITIVE MY OLDER IMPALA'S WITH SMALLER WHEELS WOULD EASILY HAVE HANDLED THIS POT HOLE WITH NO DAMAGE. I FAIL TO SEE THE NEED FOR GIANT WHEELS AND TIRES WITH HARDLY ANY SIDEWALLS TO ABSORB ROUGH ROADS. THIS IS MY THIRD RECENT BRAND NEW IMPALA, FIRST WITH THE NEW DESIGN AND I AM DISAPPOINTED. *TR

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TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE FOR SEVERAL DAYS, THE BATTERY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THERE WAS NOT FAILURE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 900. UPDATED 7/10/15*CN UPDATED 10/2/2017*CN

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE VEHICLE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT STATED THAT HE NEARLY COLLIDED INTO COWS IN THE MIDDLE OF THE ROAD BECAUSE THE HEADLIGHTS WERE NOT ILLUMINATING THE ROAD EFFECTIVELY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE HEADLAMPS WERE WORKING UP TO STANDARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 4/20/15*CN UPDATED 10/9/2015 *JS

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V355000 (ELECTRICAL SYSTEM) AND 14V614000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT TWO DEALERS WERE CONTACTED, WHO WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

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TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE'S SPEED DECREASED AS THE TRACTION CONTROL SYSTEM WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DAMAGED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,100. UPDATED 03/30/15*LJ UPDATED 9/25/2017*CN

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MY NEW CAR DEVELOPED A HORRIBLE ODOR AFTER ONLY ABOUT 1.5 YEARS OF OWNING IT. I HAD MIDAS MUFFLE LOOK FOR THE ODOR BECAUSE I THOUGHT IT MIGHT BE A DEAD MOUSE OR SQUIRREL. AT FIRST THEY COULDN'T FIND IT BUT ON THE SECOND VISIT (YOUR NOT GOING TO BELIEVE THIS) THEY FOUND SOME TYPE OF GROWTH INSIDE THE CAR'S FRAME RAIL ON THE PASSENGER SIDE OF THE CAR. THE SUBSTANCE ACTUALLY LOOKED LIKE SOME KIND OF MOLD OR FUNGUS GROWTH INSIDE THE FRAME RAIL. I THEN TOOK IT TO POHANKA CHEVEROLET, I BROUGHT THEM PICTURES OF THE MOLD/FUNGUS, I BROUGHT THEM SAMPLES OF THE MOLD/FUNGUS AND SHOWED THEM WHERE IT WAS LOCATED. THERE RESPONSE TO ME WAS THEY DIDN'T KNOW WHAT IT WAS, THEY COULDN'T GET TO IT AND THEY CAN'T FIX IT. THEY RECOMMENDED THAT MAYBE THEIR BODY SHOP COULD FIGURE OUT SOMETHING BUT IT IS NOT COVERED UNDER WARRANTY. I TOLD THEM THAT THIS PROBLEM WAS MAKING ME AND MY FAMILY SICK TO BE IN THE CAR BUT THEIR RESPONSE WAS HOW SORRY THEY WERE BUT IT IS NOT COVERED UNDER THE NEW CAR WARRANTY AND BASICALLY NOT THEIR PROBLEM. THEY ALSO REPORTED ON THE INVOICE THAT THE SMELL WAS FROM THE WATER IN THE SPARE TIRE WHEEL WELL WHICH THE SERVICE ADVISOR KNOWS IT WASN'T SINCE HE DIDN'T WANT TO HANDLE THE SAMPLE I BROUGHT AND HE COMPLAINED ABOUT HOW BAD IT SMELLED. I ACTUALLY HAVE NO CLUE WHAT THIS MOLD/FUNGUS IS AND I'M HAVING IT TESTED BY A FAIRFAX LAB NEXT WEEK. ALL IN ALL I HAVE SPENT ALMOST $1000 TRYING TO RESOLVE THIS PROBLEM BUT MY GUESS IS I"M GOING TO HAVE TO GET RID OF THIS CAR WITH ONLY 12-13000 MILES. I GUESS I SHOULD HAVE KNOWN, THERE WAS NO PROBLEM WITH THE CHEVY IGNITION SWITCHES EITHER UNTIL SOME FOLKS DIED FROM IT. I'VE NOTICED SIMILAR COMPLAINTS BUT I BET NO ONE HAS LOOKED AT THE CAR'S FRAME RAIL, THIS ISSUE IS TRULY UNBELIEVABLE AND NO ONE I HAVE TALKED TO (INCLUDING POHANKA CHEVEROLET)HAD EVER HEARD, SEEN OR EXPERIENCED SUCH A PROBLEM. *JS

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TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE. THE CONTACT INDICATED THAT THE BRAKE PEDAL APPEARED TO BE STUCK AND COULD NOT BE DEPRESSED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,100.

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TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE BRAKE WARNING LIGHT ILLUMINATED. IN ADDITION, THE VEHICLE SKID TO A STOP AND THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE E-BRAKE NEEDED TO BE REPLACED AND THE ELECTRONIC PARKING BRAKE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V541000 (PARKING BRAKE).THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TYPE OF FUEL NEEDED TO BE SWITCHED TO REGULAR. THE FUEL WAS SWITCHED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800. UPDATED 03/31/15*LJ

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE HEADLIGHTS AND HIGH BEAMS FAILED TO ILLUMINATE THE ROAD PROPERLY. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39.

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THE PROBLEM THAT I HAVE WITH MY 2014 IMPALA IS THAT THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD VERY WELL. THE LIGHT BEAM IS NARROW PROJECTING STRAIGHT OUT IN FRONT OF THE CAR. VERY LITTLE ILLUMINATION TO THE SIDES OF THE ROAD. THIS COMPLAINT MAY SOUND TRIVIAL BUT LET ME ASSURE YOU THAT I'M NOT CHEVY BASHING. THIS IMPALA IS A BEAUTIFUL CAR, I LOVE IT EXCEPT FOR THE HEADLIGHTS. THIS IS A REAL PROBLEM FOR ME. IF I HAD TAKEN A TEST DRIVE AT NIGHT I WOULD NOT HAVE PURCHASED THIS CAR. HARD TO TEST DRIVE AT NIGHT IN JULY. I EXPECTED MUCH BETTER LIGHTING ON A CAR LIKE THIS. A HALOGEN BULB IN A WELL DESIGNED AND POISONED FIXTURE WORKS GREAT. I COPIED THE ABOVE FROM A PRIOR COMPLAINT. I REALLY LIKE THE CAR AND THE NEW DESIGN. I WAS LOOKING ON THE INTERNET TO SEE IF I COULD UPGRADE THE HEADLIGHTS( BETTER BULB OR SOMETHING ELSE) BECAUSE I TOO THOUGHT THAT THE LUMINATION OF THE HEADLIGHTS WAS SUB PAR. I FOUND THIS COMPLAINT SITE AND WANTED TO STATE MY DISSATISFACTION ALSO. THANKS. *JS

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ON 9/3/14 A NEW CHEVY IMPALA VEHICLE WAS LEASED TO ME WHILE UNDER A7/23/14 OPEN RECALL FOR POWER STEERING. I UNDERSTAND THAT THIS IS ILLEGAL AND THE TRANSACTION IS NOT LEGAL. PLEASE ADVISE. *TR

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2014 CHEVROLET IMPALA REQUESTING REIMBURSEMENT OR REPLACEMENT VEHICLE. *MW THE CONSUMER STATED THE NEAREST DEALER WAS 40 MILES AWAY. THE CONSUMER STATED IT WAS THE 4TH RECALL NOTICE, HE RECEIVED. *JB

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THE VEHICLE IS EQUIPPED WITH A VEHICLE COLLISION WARNING DEVICE THAT IS INTENDED TO WARN THE DRIVER OF A VEHICLE IN FRONT THAT YOU ARE TO CLOSE TO AND CLOSING RANGE WITHOUT BRAKING. ON ABOUT 1/2 DOZEN OCCASIONS THE VEHICLE'S EARLY DETECTION SYSTEM HAS ENGAGED WITHOUT ANY VEHICLES IN FRONT. THESE OCCURRENCES SEEM TO BE ON DAYS WHEN IT IS RAINING AND THEIR ARE REFLECTIONS OFF THE ROAD, OR VERY SUNNY DAYS (AGAIN CAUSING REFLECTIONS). THE FLASHING LIGHT, LOUD ALARM, AND INTERRUPTION WITH REGULAR AUDIO IS VERY JARRING (SCARY). ON ONE OCCASION I APPLIED MY BRAKES VERY HARD BECAUSE OF THE ALARM (BUT THERE WAS NO CAR IN FRONT) - THIS ALMOST CAUSED THE CAR BEHIND TO HIT ME. THE SYSTEM SHOULD BE DISENGAGED TO PREVENT A FALSE/POSITIVE ALARM. I HAVE TAKEN IT FOR SERVICE AND CONTACTED GENERAL MOTORS WITHOUT RESULTS. *TR

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2014 CHEVROLET IMPALA NOT SATISFIED WITH HOW GM HANDLED IGNITION RECALL *CN THE CONSUMER STATED GM'S FIX, WAS NOT ADEQUATE.*JB

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2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALLS FOR VEHICLE. *TGW THE CONSUMER STATED EVERY TIME A RECALL WAS ISSUED, HE HAD TO DRIVE 35 MILES, TO THE NEAREST DEALER. *JB

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHT BEAM, BOTH ON HIGH AND LOW BEAMS, ARE VERY NARROWLY FOCUSED SO THAT THE AREA IMMEDIATELY TO THE FRONT AND SIDE OF THE VEHICLE AND OBJECTS LOCATED THERE CANNOT BE SEEN MAKING DRIVING AT NIGHT ON ANYTHING OTHER THAN STRAIGHT HIGHWAYS AN UNNERVING EXPERIENCE. THE CONTACT BELIEVES IT REPRESENTS A SERIOUS SAFETY RISK BOTH TO THE VEHICLE OCCUPANTS AND TO PEDESTRIANS WHO MIGHT BE OUTSIDE THE HEADLIGHTS' NARROW FOCAL RANGE. THE DEALER STATED THEY HAD NO COMPLAINTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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DRIVING UNDER NORMAL HIGHWAY CONDITIONS THE POWER STEERING SUDDENLY STOPPED FUNCTIONING AND THE "SERVICE POWER STEERING" MESSAGE DISPLAYED ON THE DASH. I PULLED THE VEHICLE OFF AT THE NEXT EXIT AND TURNED THE ENGINE OFF. WHEN RESTARTED THE POWER STEERING RETURNED AS I ASSUME THE SOFTWARE REBOOTED. THE POWER STEERING RECALL HAS BEEN PERFORMED ON THE VEHICLE PRIOR TO THIS INCIDENT. THIS IS THE FIRST TIME IT HAS HAPPENED AND THE DEALER CANNOT FIND THE ISSUE THUS MAKING THE VEHICLE UNSAFE TO DRIVE IN MY OPINION ESPECIALLY SINCE I HAVE 16 YEAR OLD DAUGHTER LEARNING HOW TO DRIVE. IF SHE HAD BEEN DRIVING WHEN THIS INCIDENT HAPPENED I HIGHLY DOUBT SHE WOULD HAVE BEEN STRONG ENOUGH TO MANEUVER THE CAR. *TR

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT DISCOVERED WATER IN THE FRONT HEADLIGHT BEAMS. THE DEALER REPLACED THE HEADLIGHT BEAMS ON NUMEROUS OCCASIONS, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

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I PURCHASED A 2014 IMPALA ON NOVEMBER 8, 2014 FROM A CHEVROLET DEALERSHIP AND 2 DAYS LATER ON NOVEMBER 10, 2014 I RECEIVED AN EMAIL SAYING CONTACT THEM BECAUSE IT A RECALL ON THIS CAR. WHEN I LOOKED UP THE RECALL THERE WHERE 9 RECALLS ON THIS CAR. I WAS SOLD A CAR AND THEY NEW IT WASN'T SAFE. *TR

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VEHICLE SOLD/LEASED ON 9/3/14 WITH OPEN RECALLS THE CONSUMER STATED TWO WEEKS AFTER PURCHASING THE VEHICLE, IT HAD TO BE TOWED DUE TO A MALFUNCTIONING PARKING BRAKE, WHICH WAS RECALLED. ON NOVEMBER 16,2 014, HE RECEIVED A RECALL NOTICE REGARDING AN ISSUE WITH THE POWER STEERING. THE DEALER CLAIMED THE POWER STEERING HAD ALREADY BEEN PERFORMED. THE CONSUMER WAS THEN PROVIDED PROOF, THE RECALL HAD NOT BEEN PERFORMED. UPDATED 06/10/15.*JB UPDATED 08/22/16.*JB

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I WOULD LIKE TO REPORT AN ONGOING ISSUE WITH 2014 CHEVROLET IMPALA LS WITH STANDARD HALOGEN HEADLIGHTS. THE HEADLIGHT BEAM, BOTH ON HIGH AND LOW BEAMS, IS VERY NARROWLY FOCUSED SO THAT THE AREA IMMEDIATELY TO THE FRONT AND SIDE OF THE CAR -- AND OBJECTS LOCATED THERE -- CANNOT BE EASILY SEEN. THE LIGHTS WORK REASONABLY WELL ON A STRAIGHT ROAD, BUT WHEN EXECUTING A TURN THE PATH OF THE CAR IS IN NEAR DARKNESS AS THE LIGHTS POINT A NARROW BEAM TO THE OUTSIDE OF THE TURNING RADIUS. THIS MAKES DRIVING AT NIGHT ON ANYTHING OTHER THAN STRAIGHT HIGHWAYS AN UNNERVING EXPERIENCE AND I BELIEVE REPRESENTS A SERIOUS SAFETY RISK BOTH TO THE VEHICLE OCCUPANTS, AND TO PEDESTRIANS WHO MIGHT BE OUTSIDE THE HEADLIGHTS' NARROW FOCAL RANGE. NOTE THAT THE HEADLIGHT DESIGN IS UNUSUAL FOR A HALOGEN UNIT IN THAT IT USES A SHUTTER TO SWITCH BETWEEN HIGH AND LOW BEAM, A FEATURE MORE COMMONLY FOUND WITH HID LIGHTS. BY COMPARISON, OUR 2003 CHEVROLET MALIBU, WITH SEPARATE REFLECTOR BASED HALOGEN LOW AND HIGH BEAMS, DOES A MUCH BETTER (I BELIEVE MUCH SAFER) JOB OF ILLUMINATING A BROAD AREA IN FRONT OF AND TO SIDES IMMEDIATELY IN FRONT OF THE VEHICLE. I THINK THAT GM MUST ADDRESS THIS SERIOUS SAFETY ISSUE ON AN OTHERWISE FINE VEHICLE. *TR

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