What 630 owners told NHTSA about the 2014 Chevrolet Impala Eco Eassist

TRAVELING AT APPROXIMATELY 65 MPH WITH CRUISE CONTROL ENGAGED, I PRESSED THE ACC BUTTON TO INCREASE SPEED. I RELEASED THE BUTTON WHEN I REACHED THE DESIRED SPEED (72 MPH) AND THE VEHICLE CONTINUED TO ACCELERATE. THE PACE OF THE ACCELERATION WAS MUCH FASTER THAN NORMAL USE OF THIS FEATURE. (IT FELT AS IF THE ACCELERATOR WAS FLOORED). THE SPEED INCREASED TO BETWEEN 85 AND 90 MPH BEFORE I COULD REACT. I TURNED THE CRUISE OFF AND IMMEDIATELY THE SPEED BEGAN TO DECREASE. THIS OCCURRED ON AN INTERSTATE THAT WAS FAIRLY FLAT.

NHTSA ODI 10819145

FUEL PUMP HAS BEEN REPLACED TWICE. 1ST TIME ON NOV 28,2014(12,314 MILES) AND THEN AGAIN ON DEC 28,2015(30,311 MILES). THE ENGINE LIGHT CAME ON 12/04/15(29,448 MILES) AND THE DENTON,TX DEALERSHIP SERVICE DEPT WAS CLOSED SINCE IT WAS A SATURDAY AFTERNOON.HOWEVER WE WERE ADVISED THAT THE CAR WAS SAFE TO DRIVE HOME. LIGHT WENT OFF THE NEXT DAY AND THE WACO,TX DEALERSHIP COULD NOT DUPLICATE THE ISSUE ON DECEMBER 21,2015 (29,848). ENGINE LIGHT CAME BACK ON DECEMBER 26,2015. SAME ISSUE AS BEFORE. ALSO NOTE THE FUEL PRESSURE SENSOR WAS REPLACED ON JUNE 06,2015 (21,408 MILES). THIS VEHICLE HAS BEEN IN & OUT OF THE DEALERSHIP NUMEROUS TIMES BUT ISSUE CANNOT BE DUPLICATED UNLESS THE CHECK ENGINE LIGHT IS ON. NO CODES DISPLAYING. IT SEEMS THAT THE FUEL SYSTEM IS FAULTY AND THE VEHICLE WILL NEED A NEW FUEL PUMP OR SENSOR EVERY 12,000 MILES.

NHTSA ODI 10816847

THE HEADLAMPS DO NOT ILLUMINATE THE ROAD SUFFICIENTLY TO SEE ONCOMING FEATURES SAFELY. BASED ON MY RESEARCH, I'M NOT THE FIRST ONE TO COMPLAIN ABOUT THIS ISSUE. *DT

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THE HEADLAMPS ON THIS VEHICLE ARE SUB-STANDARD. VISIBILITY IS VERY POOR ON BOTH LOW AND HIGH BEAMS. I REFRAIN FROM DRIVING THIS CAR AT NIGHT.

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THE HEADLIGHTS ON THIS MODEL DO NOT PROVIDE ENOUGH COVERAGE FOR NIGHT DRIVING. THE BEAM DOES NOT SPREAD TO SEE THE SIDE OF THE ROADS OR PROJECT FAR ENOUGH AHEAD TO GIVE YOU ENOUGH VISIBILITY AT HIGHER SPEEDS. THE DEALER SAYS THEY MEET GOVERNMENT STANDARDS. I DON'T DRIVE THIS CAR AT NIGHT BECAUSE OF THIS ISSUE. IT IS HARD TO DO IN THE WINTER WHEN IT GETS DARK SO EARLY IN THE EVENING.

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ELECTRICAL BULK HEAD CONNECTOR TO REAR DEFROSTER/DEFOGGER BURNT AND MELTED ELECTRICAL WIRE INSULATION.

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ON COLD START VEHICLE EXHAUST AT THE Y FLEX PIPE WILL RATTLE FOR APPROX. 15-20 SECONDS UNTIL EXHAUST BECOMES WARM.

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FIVE RED WARNING LIGHTS FLASHED ON THE WINDSHIELD FOLLOWED BY SEVERAL BEEPS. HAPPENED TWO DAYS IN SUCCESSION. THERE WERE 3 ADULTS AND TWO CHILDREN IN THE VEHICLE. (NORMAL OPERATION ONLY ONE OR TWO ADULTS) ON A TWO LANE ROADWAY, ROUNDING A CURVE AT 35-40 MPH. PAVEMENT DRY, DAYLIGHT, NOTHING IN FRONT OF US. TRUCK APPROACHING FROM OPPOSITE DIRECTION IN HIS OWN LANE. NO AUTOMATIC BRAKING OR SPEED CHANGE NOTICEABLE. I DID NOT SENSE ANY DANGERS PRESENT. DEALER DENIES ANY KNOWLEDGE OF THIS SITUATION. NOTHING LIKE THIS EVER HAPPENED DURING THE FIRST 6,000 MILES OF OPERATION UNDER A VARIETY OF DRIVING CONDITIONS.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A RANDOM PROGRESSING FAILURE IN WHICH THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON TO RESET THE COMPUTER. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V450000 (STEERING) AND 14V409000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 01/27/16*LJ *CN

NHTSA ODI 10783637

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. AFTER GETTING THE VEHICLE DIAGNOSED SEVERAL TIMES, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE IT WAS DIAGNOSED WITH NO DEFECT. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS-2 TIRES, SIZE: P225/55R17. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE TIRE. THE CONTACT PULLED OVER AND DISCOVERED THAT THERE WAS A BLISTER ON THE SIDEWALL OF THE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 33,000. THE DOT NUMBER WAS NOT AVAILABLE.

NHTSA ODI 10779654

WHEN DECELERATING AT A RED LIGHT WHICH TURNED GREEN, ATTEMPTED TO ACCELERATE WITH NO THROTTLE RESPONSE, EVEN WHEN PUSHED TO THE FLOOR FOR APPROXIMATELY 2 SECONDS OR MORE (SEVERAL SIMILAR INCIDENTS). SECOND INCIDENT, CAR STALLED AT A SLOW SPEED. THIRD INCIDENT, AFTER ACCELERATING THE ENGINE RPMS STAY REVING HIGH AFTER TAKING FOOT OFF THE GAS FOR SEVERAL SECONDS, AND THIS HAS HAPPENED ON SEVERAL OCCASIONS AND AS RECENTLY AS 9-16-15. THESE INCIDENTS ALL OCCURED BEFORE AND AFTER A COMPLETE GM DEALER REPROGRAMMED THE COMPUTER.

NHTSA ODI 10764439

TL* THE CONTACT LEASED A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ENGAGED, THE FRONT CRASH SENSOR WARNING INDICATOR ILLUMINATED AS THE BRAKES INDEPENDENTLY DEPRESSED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, WHICH DISENGAGED THE BRAKES. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT WHILE THE VEHICLE WAS PARKED WITH THE KEYS OUT OF THE IGNITION, THE RADIO, THE LIGHT BEHIND THE CONTROL BUTTONS ON THE STEERING WHEEL, AND THE LIGHTS BEHIND THE DISPLAY FOR THE RADIO ILLUMINATED; HOWEVER, THERE WAS NOTHING DISPLAYED ON THE SCREEN FOR THE RADIO. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. MA 10/19/2015 *CN

NHTSA ODI 10760064

ON A COUPLE OF DIFFERENT OCCASIONS I HAVE BEEN STOPPED AT A STOPLIGHT OR STOP SIGN. WHEN THE GAS PEDAL IS PRESSED TO ACCELERATE, THERE IS HESITATION BY THE VEHICLE TO ACCELERATE CAUSING THE VEHICLE'S ACT OF ACCELERATION TO OCCUR SEPARATELY FROM THE ACT OF PRESSING THE GAS PEDAL.

NHTSA ODI 10749169

I HAVE A SERIOUS PROBLEM WITH THE 2014 -15 CHEVY IMPALA LIGHTING, THE HEADLIGHTS AT NIGHT DO NOT SHINE OR FAN OUT TO SEE WHEN TURNING RIGHT OR LEFT ON A DARKENED ROAD THE LIGHTS SEEM TO BE ADJUSTED TO A PIN POINT SETTING STRAIGHT AHEAD. I WAS TUNING LEFT FROM A ROAD TO A UNLIT ROAD THAT WAS TOTALLY BLACK WHEN LOOKING OUT THE LEFT SIDE WINDOW TO TURN WHEN I TURNED I WAS HEADED FOR THE WOODS LUCKILY I WASN'T GOING FAST SO I COULD BACK UP TO TURN TO THE ROAD THERE SHOULD BE A RECALL TO FIX THIS PROBLEM BEFORE THERE ARE SOME ACCIDENT'S BECAUSE OF THESE HEADLIGHTS THERE COULD BE A PERSON CROSSING A STREET THAT YOU WON' SEE ON A DARK STREET TURN. VERY DANGEROUS SITUATION. I HAVE SEEN THE SAME COMPLAINT ODI # 10651739 & OTHERS PLEASE FIX THE PROBLEM BEFORE ITS TO LATE THANK YOU. *TR

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WHILE DRIVING HEARD A LOUD NOISE WHICH SOUND LIKE A BALLOON BURSTING. THE NEXT MORNING WHEN I GOT INTO MY CAR AND CLOSED THE DOOR THE SUNROOF SHATTERED AND FELL IN.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED AND REPLACED THE LEFT MAGNETIC RING, WHICH HAD DETACHED FROM THE VEHICLE. WHILE DRIVING APPROXIMATELY 30 MPH AGAIN, THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO DIAGNOSED AND REPLACED THE PASSENGER SIDE HUB ASSEMBLY, WHICH FELL OFF. THE VEHICLE WAS FULLY REPAIRED. THE FAILURE MILEAGE WAS 41,500. UPDATED 09/18/15*LJ

NHTSA ODI 10743874

WHILE TURNING VEHICLE TO THE RIGHT OR LEFT, WHIRRING NOISE OCCURS COMING FROM FRONT SUSPENSION. NOTABLE POWER LOSS WHEN ACCELERATING TO THE RIGHT OR LEFT INTO ONCOMING TRAFFIC CREATING A DANGEROUS SITUATION FOR OCCUPANT AND ONCOMING TRAFFIC. WHEN THIS INCIDENT OCCURS, THE TRACTION CONTROL LIGHT LUMINATES ON THE DASH.

NHTSA ODI 10734507

ROUTINE ROTATION OF TIRES AT PEPBOYS AFTER ALIGNMENT REVEALED RADIAL PULL IN ALL 4 TIRES. PEPBOYS SENT ME TO GOODYEAR SERVICE STORES, GIRVIN RD. JAX FL.. THEY DEPTH GAUGED ALL 4 TIRES AT 25% AND STATED "THE EAGLE LS2 TIRES INSTALLED ON NEW CARS ARE NOT OF THE SAME QUALITY THAT ARE SOLD IN THE GOODYEAR STORES, IE INFERIOR.I FILED COMPLAINT TO GOODYEAR AND THEY SENT ME TO GOODYEAR STORES ATLANTIC BLVD JAX, FL. WHERE THEY CONFIRMED ALL4 TIRES HAD RADIAL PULL,( CAUSES VEHICLE TO PULL TO THE CURB) AND THEY COULD NOT CORRECT WITH ALIGNMENT. THEY OFFERED TO REPLACE THE TIRES WITH THE SAME EAGLE LS2 FOR $490.34, AN OUTRAGEOUS PRICE SINCE THE TIRES WERE DEFECTIVE. MGMT. AT THIS STORE ALSO STATED THE TIRES ON THE CAR ARE NOT THE SAME QUALITY THAT THEY SELL, AND THIS IS OUTRIGHT FRAUD ON THE PUBLIC SINCE THERE ARE NO MARKS ON THE TIRES INDICATING SECONDS OR OF LESSER QUALITY THEN STORE TIRES OF SAME SIZE AND MAKE. GORDON CHEV SERVICE MGR. ALSO SPOKE TO AGOODYEAR HIGH LEVEL MGMT PERSON AND SHE TO CONFIRMED GOODYEAR TIRES SOLD TO GM, WALMART, SEARS, AND OTHER OUTLETS ARE NOT OF THE SAME QUALITY AS THE SAME TIRE SOLD IN THE GOODYEAR STORE. THIS IS FRAUD ON THE PUBLIC AND NEEDS TO BE ADDRESSED POST HASTE. PLEASE HELP AS A SERIOUS ACCIDENT WILL SURELY HAPPEN WHEN THES DEFECTIVE TIRES CAUSE MY VEHICLE TO DRIFT OFF ROAD INTO THE CULVERT. UPDATED 10/06/15*LJ UPDATED 11/07/2017*CN

NHTSA ODI 10732133

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED TO ACCELERATE AND ATTEMPTED TO STALL. IN ADDITION, ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL HUB SENSOR AND AN UNKNOWN WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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REQUESTING ASSISTANCE WITH A FAULTY BRAKE PEDAL IN A 2014 CHEVROLET IMPALA. *SMD THE CONSUMER STATED SHORTLY AFTER PURCHASING THE VEHICLE, THE BRAKE PEDAL BEGAN TO MAKE A CLICKING SOUND WHEN IT WAS RELEASED. *JB

NHTSA ODI 10722962

WHILE MAKING A RIGHT HAND TURN AT SLOW SPEED THE AUTOMOBILE FELT LIKE THE TRANSMISSION DOWNSHIFTED AND THEN A MESSAGE CAME UP IN THE DIC TELLING ME TO SERVICE THE "STABILITRAK", SERVICE TRACTION CONTROL, AND THE ABS LAMP ILLUMINATED. AFTER HAVE THE AUTOMOBILE SAT FOR APPROXIMATELY AN HOUR ALL OF THE ABOVE MESSAGES WERE NO LONGER VISIBLE. I BROUGHT THE CAR TO THE DEALERSHIP ON MAY 14, 2015 TO HAVE IT CHECKED OUT BUT THEY COULD NOT FIND ANY PROBLEMS. THE SAME PROBLEMS HAVE OCCURRED APPROXIMATELY 4-8 TIMES NOW WITH THE INFORMATION STAYING ON IN THE DIC FOR VARIOUS LENGTHS OF TIMES.

NHTSA ODI 10722483

PARKING BRAKE IS SETTING ITS SELF AT TIMES. RECALL WAS DONE IN JANUARY 2015 BUT STILL HAVING THE SAME ISSUE MAY 2015.

NHTSA ODI 10721375

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. WHILE DRIVING 25 MPH AT NIGHT, THE HEADLIGHTS DID NOT ILLUMINATE THE ROAD, BUT THE CONTACT COULD STILL READ THE ROAD SIGNS. THE DEALER ELEVATED THE HEADLIGHTS, BUT THIS DID NOT CORRECT THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,100. MA 08/06/15 UPDATED 10/17/2017*CN

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AT HIGHWAY SPEEDS FROM 45-70MPH ON BOTH STRAIGHT, SMOOTH PAVEMENT AND ON WIDE SWEEPING CURVES, THE STEERING "FREEZES" AND REQUIRES A TURN OF THE WHEEL TO REGAIN CONTROL. THIS "FREEZING" FEELS LIKE THE STEERING IS STUCK IN A NOTCH, OR CERTAIN POSITION. THIS HAS OCCURRED ON SLIPPERY CONDITIONS AT LOWER SPEEDS (42 MPH) AND THE EFFORT TO CORRECT THE STEERING RESULTED IN AN OVER-CORRECTION ON THE SLIPPERY ROAD SURFACE CAUSING THE CAR TO SLIDE INTO THE ONCOMING LANE. THE CHEVROLET DEALER SAYS THEY "CAN'T DUPLICATE THE CONDITION." THE FIRST TIME THE CONDITION WAS OBSERVED, THE TEMPERATURE WAS IN THE 60S. IT IS MORE FREQUENT WHEN THE TEMPERATURE IS 20-35 DEGREES. WITH 8600 MILES AS OF 4/6/15, THE CONDITION PERSISTS MORE FREQUENTLY. *TR

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