What 630 owners told NHTSA about the 2014 Chevrolet Impala Eco Eassist

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING, ALL THE WARNING INDICATORS ILLUMINATED, THE SPEEDOMETER FAILED, AND ALL THE FUNCTIONS OF THE AIR CONDITIONING UNIT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER (SARCHIONE CHEVROLET, 1572 OH-44, RANDOLPH, OH 44265) WHERE IT WAS DIAGNOSED THAT THE OBJ SENSORS AND WIRING HARNESS FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 49,700. *TT *TR

NHTSA ODI 11067025

ON THE MORNING OF MONDAY JANUARY 29, 2018, I WAS DRIVING IN A SCHOOL ZONE AT 20MPH AND ALL OF A SUDDEN I HEAR A POP SO LOUD THAT IT SOUNDED LIKE A GUN SHOT. I LOOK BACK THROUGH THE REAR VIEW MIRROR AND THE BACK GLASS IS COMPLETELY SHATTERED! THERE WERE NO CARS BEHIND ME OR BESIDE ME AS THERE WAS NO TRAFFIC IT'S HIGHLY UNLIKELY SOMETHING HIT THE GLASS. I HAD JUST DROPPED OFF MY KIDS AT SCHOOL AND THEY COULD HAVE BEEN STILL IN THE BACK SEAT WHEN THIS HAPPENED AND IT COULD HAVE BEEN MUCH WORSE. THIS SEEMS TO ME TO BE A DEFECT IN THE WINDOW OR DEFROSTER.

NHTSA ODI 11066727

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE MESSAGE "SERVICE POWER STEERING AND STABILIZING TRACK" DISPLAYED AND THE POWER STEERING MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS SERVICED FOR THE SAME FAILURE ON JANUARY 19, 2018 BY AN INDEPENDENT MECHANIC WHO REPLACED THE STEERING SENSOR, BUT THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 11066186

POWER STEERING WENT OUT WHILE I WAS DRIVING.

NHTSA ODI 11065698

I WAS PULLING INTO A PARKING SPACE HAD MY FOOT ON THE BRAKE AND THE CAR ACCELERATED QUICKLY. EVEN WITH MY FOOT ON THE BRAKE I COULDN'T STOP IT. THE CAR SLAMMED INTO A STONE PILLAR.

NHTSA ODI 11065462

MADE RH TURN AND CAR STALLED AND JERKED STRUGGLING TO MOVE. CAR RECOVERED BUT WAS HAVING PROBLEMS. MADE LH TURN AND SEVICE WARNING "STABILITRACK" CAME ON WITH "LOSS OF ENGINE POWER" AS WELL AS THE CHECK ENGINE LIGHT AND TRACTION CONTROL AND STABILITRACK LIGHTS CAME ON. BARELY ABLE TO GET CAR MOVING. WAS ABLE TO GET CAR MOVING BUT HAD TO DRIVE WITH FLASHERS ON DUE TO THE JERKYNESS OF THE ENGINE LOOSING POWER. GOT CAR TO HOME APPROX 1.5 MILES. NOTICED GRINDING NOISE COMING FROM UNDER CAR. AND ALMOST NO POWER TRYING TO GET CAR IN THE DRIVE WAY. VERY DANGEROUS SITUATION. THIS HAPPENED WHEN CAR WAS TRAVELING AT SPEEDS OF ZERO TO 40 MPH.

NHTSA ODI 11064269

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE HEADLIGHTS TURNED OFF AND ON. THE CONTACT MADE AN APPOINTMENT WITH MIKE SMITH BUICK GMC (6014 S TRANSIT RD, LOCKPORT, NY 14094, (716) 625-8235) FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED LAST YEAR. THE DEALER DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE, AND THE WIRES WERE BURNT AND CORRODED. THE CONTACT STATED THAT THE ELECTRICAL WIRING HARNESS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED BY A LETTER THAT WAS MAILED BY THE CONTACT, BUT NO RESPONSE WAS RECEIVED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

NHTSA ODI 11058065

I'VE HAD AN ISSUE WITH MY 2014 CHEVY IMPALA LTZ GETTING LOCKED UP WHEN TURNING THE STEERING WHEEL. THIS STARTED A FEW MONTHS AGO, I TOOK IT TO THE DEALERSHIP BUT THEY WERE UNABLE TO RECREATE THE PROBLEM. THE FIRST INCIDENT OCCURED 09/2017, I WAS DRIVING ON THE HIGHWAY GOING 60 MPH, UPON SWITCHING LANES IT FELT LIKE THE STEERING WHEEL JAMMED AND LOCKED FOR A SECOND AND THE ELECTRICAL POWER WENT OUT ON THE RADIO AND DASH. THE ALERTS THEN SAID "POWER STEERING DRIVE WITH CARE' & "FRONT CAMERA' OR SOMETHING TO THAT EFFECT. THIS HAS HAPPENED VARIOUS TIMES SINCE ON CITY STREETS, ANOTHER MESSAGE I'VE SEEN HAS SAID SOMETHING ABOUT STABILITRAK. THE MOST RECENT EPISODE OCCURED ON 12/25/2017. I WAS DRIVING ON A CITY STREET AND TURNED RIGHT AND THE STEERING WHEEL JAMMED AND THE RADIO WENT OUT AND THE SAME MESSAGES CAME UP, I TOOK A VIDEO THIS TIME SO THAT THE DEALERSHIP CAN SEE WHAT THE ISSUE IS. I FOUND THAT THERE IS A RECALL ON OTHER 2014 CHEVY IMPALAS FOR SIMILAR ISSUES WITH POWER STEERING BUT WHEN SEARCHING UNDER MY VIN NUMBER THERE IS NO RECALL ON MY CAR BUT I FEEL AS THOUGH THIS IS A MISTAKE AND MY CAR SHOULD BE RECALLED FOR THIS ISSUE. THIS IS A BIG SAFETY ISSUE AND A BIG CONCERN TO ME AS I HAVE TWO SMALL CHILDREN AND ALMOST CRASHED WHILE ON THE FREEWAY DUE TO THIS ISSUE. LUCKILY THE OTHER TIMES THIS HAS OCCURED I WAS ON CITY STREETS NOT DRIVING AT A HIGH SPEED BUT REGARDLESS IT IS STILL A SAFETY HAZARD.

NHTSA ODI 11056549

POWER STEERING VERY HARD TO TURN, SEEMS TO STICK WHEN TURNED ALL THE WAY LEFT OR RIGHT, MECHANIC SAID RACK (?) AND POWER STEERING PUMP NEED TO BE REPLACED. MAKES NOISES AND LEAKS POWER STEERING FLUID

NHTSA ODI 11055779

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD ROARING NOISE WAS HEARD, THE ENGINE VIBRATED, AND WHEN DEPRESSING THE ON-STAR BUTTON A CLANKING METAL NOISE WAS HEARD UNDER THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RINCON CHEVROLET INC. LOCATED AT 5480 GA HIGHWAY 21 S, RINCON, GA 31326 WHERE IT WAS DIAGNOSED WITH A CRANK VALVE FAILURE, WHICH WAS ALLOWING TO MUCH AIR INTO THE ENGINE. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER WAS WAITING THE CRANK VALVE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.

NHTSA ODI 11052462

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED. THE CONTACT STATED DUE TO THEIR HEIGHT THAT IT IS MORE DIFFICULT OUT THE REAR WINDOW. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE COLONIAL SOUTH CHEVROLET DEALER LOCATED AT 361 STATE RD, NORTH DARTHMOUTH, MA PERFORMED AN UNKNOWN REPAIR RELATED TO THE FAILURE HOWEVER THE FAILURE REOCCURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE MILEGE WAS 37,000. *BF CONSUMER STATED THE ELECTRICAL FAILURE WAS FOUND TO BE RELATED TO MOLD FORMED NEAR THE AMP IN THE TRUNK WHICH WAS CAUSED BY A WATER LEAK IN REAR PASSENGER LIGHT. THIS LEAK WAS UNKNOWN AND MUST HAVE HAPPENED WHILE UNDER WARRANTY AND HAD TO BE A MANUFACTURER DEFECT. UPDATED 8/23/18*JB

NHTSA ODI 11051648

MY IMPALA 2014 WAS MAKING A LOUD NOISE FROM, THE REAR OF THE VEHICLE AS IF IT WAS THE MUFFLER. THE NOISE COULD ONLY BE HEARD WHILE I WAS INSIDE THE VEHICLE. I HAD MY WIFE STAND OUTSIDE WHILE I DROVE THE VEHICLE DOWN OUR STREET AND THE LOUD NOISE COULD NOT BE HEARD OUTSIDE OF THE VEHICLE. WE COULD HEAR THE NOISE ONCE THE VEHICLE REACHED 20 MPH. AFTER GETTING THE MUFFLER CHECKED WE FOUND OUT THE MUFFLER WAS IN GOOD CONDITION., BUT SHORTLY AFTER THE IMPALA STARTED MAKING THE LOUD NOISE WE MADE A LEFT TURN AT A SIGNAL LIGHT AND THE ABS, POWER STEERING, AND STABLITRAK SERVICE LIGHTS CAME ON THE DASHBOARD. THE POWER STEERING HAS GOTTEN INCREASINGLY WORSE SINCE THE SERVICE LIGHT CAME ON.

NHTSA ODI 11048377

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THE ABS AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED, CAUSING THE STEERING WHEEL TO SEIZE. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE, RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. TWO DAYS LATER, THE STEERING FAILED AND THE WARNING INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS DRIVEN TO THE LOCAL DEALER (WALKER CHEVROLET, CAROTHERS PKWY, FRANKLIN, TN, 37067) WHILE MANUALLY CONTROLLING THE STEERING WHEEL. THE VEHICLE WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL BEARING FAILED AND THAT THERE WAS NO CONNECTION TO THE POWER STEERING. THE REAR PASSENGER BEARING HUB AND ASSEMBLY WERE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE DEALER REASSURED THE MANUFACTURER THAT THE VEHICLE WAS REPAIRED; HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,017. *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11047066

WHEN IT RAINS HARD OR AFTER A CAR WASH WATER SEEMS TO ENTER SOMEWHERE NEAR THE DRIVER SIDE FRONT BY THE RADIATOR CAUSING STEAM ON THE LEFT SIDE OF THE FRONT GRILL.. LOOKS LIKE CAR IS OVER HEATING BUT IS NOT... THIS ONLY HAPPENS WHEN THERE IS HEAVY RAIN OR AFTER A CARWASH OR ANY TYPE OF MOISTURE THAT GETS ONLY IN THAT AREA OF THE CAR... I HAVE SEEN THE SAME COMPLAINT ON CHEVY FORUMS...

NHTSA ODI 11039496

ENGINE SHUTS OFF WHILE DRIVING AFTER BATTERY WAS REPLACED

NHTSA ODI 11034779

WHEN STOP TO PARK NOT IN MOTION PUT AUTOMATIC TRANSMISSION IN PARK CAR WILL ROLL LIKE IT IS IN NEUTRAL HAVE USE PARKING BRAKE OR IT CAN ROLL INTO STREET OR OTHER VEHICLE, INTO TRAFFIC OR HIT PEOPLE

NHTSA ODI 11034279

PARKING BRAKE WILL AUTOMATICLY PARTIALLY ENGAGE WITH NO INDICATION CAUSING PADS AND WHEEL CYLINDER TO HEAT UP CAUSING DAMAGE TO WHEEL CYLINDER, ROTOR DIS, BRAKE PADS

NHTSA ODI 11034301

WHEN DRIVING AT LOW SPEEDS OR CORNERING AT STEEP ANGLES THE TRACTION CONTROL ACTIVATES AND WILL ALMOST STOP THE VEHICLE. PREVIOUSLY HAD ISSUE REPAIRED UNDER WARRANTY AND THEY REPLACED A WIRING HARNESS. ISSUE OCCURRED AGAIN. A DEALER SERVICE TECH INFORMED ME THAT THERE IS AN ISSUE WITH WATER GETTING IN THE HARNESSES BUT THERE IS NO RECALL ONLY A TECHNICAL SERVICE BULLETIN. WHERE IT IS A KNOWN ISSUE THAT EFFECTS THE TRACTION CONTROL AND ABS I FEEL THIS BEING A KNOW ISSUE SHOULD BE ADDRESSED THOUGH A RECALL AS THE REPAIR IS EXPENSIVE AND A SAFETY CONCERN.

NHTSA ODI 11034444

TAKATA RECALL" WHEN THE CAR STARTS UP AND IS PUT INTO DRIVE, THERE'S A HARD GRINDING NOICE AROUND FRONT WHEELS. ONCE WE TURN OFF THE TRACTION CONTROL IT STOPS AND DRIVES FINE. IF TRACTION CONTROL IS ON YOU CAN'T TURN THE CAR LEFT OR RIGHT WITHOUT GRINDING

NHTSA ODI 11031626

WHEN DRIVING IN TRAFFIC, MY STABILI TRACK LIGHT SENSOR LIGHT CAME ON AND MY REDUCED ENGINE POWER LIGHT ALSO CAME ON AND COULDN'T ACCELERATE IN TRAFFIC. I TURNED INTO A PARKING LOT AND RESTARTED THE CAR. SAME THING HAPPENED AGAIN. I HAVE ON STAR, REPORTED THE PROBLEM.

NHTSA ODI 11031442

2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR AIR CONDITIONER ODOR AFTER COIL REPLACEMENT. *LD UPDATED 09/27/2017*JS

NHTSA ODI 11004490

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM FAILED AND CAUSED THE AIR CONDITIONER, RADIO, NAVIGATION, SPEEDOMETER, AND ONSTAR TO MALFUNCTION. AS A RESULT, THE CONTACT WAS UNABLE TO VIEW THE BACKUP CAMERA. IN ORDER FOR THE INFOTAINMENT SYSTEM TO FUNCTION, THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY CHEVROLET (1940 E JOPPA RD, BALTIMORE, MD 21234), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE RADIO WAS REPROGRAMMED PREVIOUSLY AT JERRY CHEVROLET DEALER FOR THE SAME FAILURE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER ADVISED THE CONTACT TO WAIT UNTIL HE HEARD SOMETHING FROM THE MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 32,565. ...UPDATED 11/15/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA ODI 11022135

I WAS DRIVING ON THE EXPRESSWAY GOING 65 MILES AN HOUR AND SUDDENLY MY CAR WITHOUT WARNING WENT WAY DOWN TO 15 AND CAR WAS SAYING LOSS OF ENGINE POWER I WAS VERY AFRAID I ALSO HAD MY 3 YEAR OLD IN THE CAR WE WERE EARLY REAR ENDED BY I SEMI I PULLED TO THE EMERGENCY LANE AND SHUT THE CAR OFF WAITED 10 MINUTES STARTED IT UP AND ALL LIGHTS WERE OFF THE CAR DROVE FINE FOR 10 O 15 MINUTES AND THEN IT STARTED AGAIN THIS TIME THE POWER NEVER CAME BACK

NHTSA ODI 11018629

I EXPERIENCED LOSS OF POWER STEERING WHILE TURNING THROUGH AN INTERSECTION. TOOK THE VEHICLE TO A DEALERSHIP TO GET A DIAGNOSIS. THE RESULTS WERE THAT THE THERE WAS A LOSS OF COMMUNICATION TO BCM.

NHTSA ODI 11016336

JUNE 2016 AT 20K MILES THE CAR WAS ERRATICALLY SHIFTING AT 30-35 MPH AND HAD A BAD SMELL FROM THE VENTS. I BROUGHT IT TO BONNER CHEVROLET WHO STATED THEY WERE UNABLE TO REPLICATE THE ISSUE AND IT MAY BE DUE TO RUNNING TOO HIGH OF AN OCTANE OF FUEL. THE ISSUE WAS NOT RESOLVED. OCTOBER 2016 I BROUGHT IT BACK TO THE DEALERSHIP FOR THE SAME ISSUE BUT I ALSO NOTICED A SLIGHT TICKING NOISE. A MOTOR MOUNT WAS CHANGED BUT NOTHING WAS DONE ABOUT THE SHIFTING ISSUE OR BAD SMELL. THEY STATED BECAUSE THE CAR WAS NOT GIVING ANY CODES, THERE WAS NOTHING ELSE THEY COULD DO ABOUT IT. AUGUST 13 2017 AT 25 OR 30 MPH WHILE ACCELERATING THE CAR VIOLENTLY JERKED MY SON AND I FORWARD. IT ALSO DID THIS WHILE DOWNSHIFTING. IT CONTINUED TO DO THIS FOR 5 MINUTES UNTIL IT BEGAN TO NO LONGER SHIFT GEARS. THE CHECK ENGINE LIGHT CAME ON. IT GOT TO 4500RPM WHEN I PULLED OVER AND SHUT THE CAR OFF. I TURNED IT BACK ON AFTER A FEW MINUTES BUT THE ISSUE CONTINUED. AFTER ANOTHER 5 MINUTES I GOT HOME. MONDAY 8/14 AFTER ARGUING WITH CHEVY ABOUT TOWING MY CAR SINCE THEY DIDNT WANT TO PICK IT UP UNTIL 8/17, THEY AGREED TO PICK IT UP THAT DAY 8/14. THEY ALSO STATED I WOULD GET A RENTAL AS LONG AS IT WAS DETERMINED THE ISSUE WAS A FAILURE ON BEHALF OF CHEVY AND NOT MYSELF. TUESDAY 8/15 CAME WITH NO UPDATE FROM THE DEALSERSHIP. WEDNESDAY MORNING 8/16 I CALLED FOR AN UPDATE AND WAS INFORMED THE CAR HAD "INTERNAL ENGINE FAILURE". THE SERVICE REP PAUL AT VALLEY CHEVROLET REFUSED TO GIVE ME THE CODE THE CAR WAS GIVING FOR THE INTERNAL ENGINE FAILURE. HE REFUSED TO GIVE ME A RENTAL BECAUSE THE CAR HAS OVER 36K MILES. I INFORMED HIM THIS IS CONFLICTING FROM WHAT I WAS TOLD ON 8/14 BY CUSTOMER SERVICE. HE SAID THAT IF I DID NOT WANT THE CAR FIXED, THAT HE COULD LEAVE MY CAR OUTSIDE. NO CALL BACK YET FROM CUSTOMER SERVICE AS THE RENTAL AND TRANSMISSION REPLACEMENT SHOULD BE COVERED UNDER THE POWERTRAIN WARANTEE.

NHTSA ODI 11015720