What 101 owners told NHTSA about the 2014 Buick Verano

ME AND MY FRIEND WAS SITTING IN MY BUICK AND ALL OF A SUDDEN THE INDICATOR SAYS PASSENGER AIR BAG OFF AND THE DIC SAYS SERVICE AIRBAG AND THE RED AIRBAG LIGHT CAME ON IN THE INSTRUMENT CLUSTER.

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MY TRANSMISSION IS SLIPPING. I AM HAVING SO MANY PROBLEMS SINCE I PURCHASED THIS CAR. ELECTRICAL, LIGHTS, THE AIR SYSTEM.

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THE GEAR SHIFT CONSOLE IS COMING APART. UNABLE TO DRIVE. WHEN TRYING TO DRIVE THE CAR I NOTICED THE GEAR SHIFT BUTTON/LATCH FELL OFF. WAS UNABLE TO PUT IT BACK, HAD TO TAPE IT BACK ON UNTIL IT GOT TOWED.

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SAME ISSUE I SEE MULTIPLE GM OWNERS HAVING. SERVICE SIDE DETECTION SYSTEM MALFUNCTIONS AFTER MULTIPLE REPAIRS. HAVE HAD SENSORS REPLACED MULTIPLE TIMES. I HAVE HAD TO EVERY YEAR AT LEAST IF NOT EVERY SIX MONTHS. INITIALLY UNDER WARRANTY, BUT NOW NO LONGER UNDER WARRANTY. I UNDERSTAND VEHICLES HAVE ISSUES, BUT THE SAME ISSUES OVER AND OVER AGAIN IS NOT OKAY. I HAVE HAD WHERE IT SHORTS OUT MY ENTIRE ELECTRICAL SYSTEM WHILE DRIVING. I LITERALLY FEARED FOR MY LIFE. EVEN THE DEALER ACKNOWLEDGES THIS IS A KNOWN PROBLEM WITH GM SERVICE SIDE DETECTION SYSTEM. IT CAN HAPPEN AT ANY TIME. IT HAS NEVER BEEN LONGER THAN A YEAR BEFORE THE ISSUE COME UP AGAIN. I AM NOT EVEN ABLE TO DRIVE THE CAR BECAUSE OF THE ISSUES THE SERVICE SIDE DETECTION SYSTEM CAUSES. EITHER I LOSE ALL ELECTRICAL IN THE CAR OR IT DRAINS THE BATTERY SO I CANNOT START THE CAR. I HONESTLY DO NOT FEEL SAFE DRIVING THIS VEHICLE. I ONLY SEE THE OPTION ONCE TO INDICATE WHEN IT HAPPENED, SO I WILL PUT THE MOST RECENT OCCURRENCE.

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NOTICED CAR JERKING AND LOSING POWER WHILE GOIN UPHILL. GOING UPHILL SLOWED DOWN TO ONLY GO ABOUT 25MPH. CAME TO NOT BEING ABLE TO DRIVE FORWARD AT ALL ONLY IN REVERSE. HAD CAR TESTED AT 2 DIFFERENT AUTO PLACES AND WAS GIVEN POSSIBLE CODES OF IT BEING THE TRANSMISSION MODULE. UNFORTUNATELY UP TO NOW HAVEN'T BEEN ABLE TO AFFORD TO REPAIR. *TR

NHTSA ODI 11328605

SIDE DETECTION MODULES KEEP BURNING OUT MAKING MY VEHICLE UNDRIVABLE. LOCATION OF MODULE IS UNDER REAR BUMPER AND IS NOT PROTECTED BY THE ELEMENTS. IN SNOWY WET WEATHER, CAUSES FAILURE. WHEN MODULE IS BURNED OUT, NOTHING WILL WORK ON VEHICLE. THIS IS THE 2ND TIME THIS HAS HAPPENED IN ONE YEAR. *TR

NHTSA ODI 11323653

CAR WOULD SHUT OFF WHEN COMING TO A LIGHT SLOW TO GO WHEN PULLING OFF STALLED HAD IT FIX AT JOHN MILES BUICK LAST SUMMER NOW IT STARTED BACK .CAR SEEM TO SHIFT GEAR ON IT OWN RADIO GO DIM THEM BRIGHT UP BY ITSELF .JOHN MILES SAY THEY CAN'T FIND THE ISSUE AUTO START ON KEY CHAIN DO NOT WORK ALL THE TIME EVEN WHEN YOU CHANGE THE BATTERIES

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ON MULTIPLE OCCASIONS MY CARS ELECTRICAL SYSTEM WILL RANDOMLY FADE IN AND OUT AND SHUT DOWN WHILE DRIVING. THIS IS MOST EVIDENT IN THE POWER STEERING, RADIO CONTROLS AND AIR CONDITIONING. I HAVE TESTED AND REPLACED BOTH THE BATTERY IN THE ALTERNATOR. I HAVE ALSO BROUGHT THE CAR INTO THE DEALERSHIP SO THEY COULD RUN A DIAGNOSTICS. NOTHING CAN BE IDENTIFIED AS A CENTRAL PROBLEM, BUT THE ISSUE STILL CONTINUES. IT IS VERY DANGEROUS AS I LOOSE MY POWER STEERING WHILE TURNING. THIS HAPPENS ON SHORT TRIPS AND LONG TRIPS AND MANY TIMES WHILE ON THE FREEWAY AT HIGH SPEEDS.

NHTSA ODI 11318282

2/15/2020 AS I WAS LEAVING WORK AT 10:08A.M AS SOON AS I PULLED OUT OF PARKING LOT AND STARTED TO GO MY CAR SHUT DOWN. I WAS GOING PROBABLY 23 MPH: THE STEERING WHEEL LOCKED, PEDAL WENT TO THE FLOOR, EVERYTHING CUT OFF. THANK GOD I WAS ABLE TO PUT IT IN PARK. I WAS BLESSED TO NOT BE IN HEAVY TRAFFIC AND COULD COAST TO THE CURB AS I FOUGHT WITH THE STEERING WHEEL TO GET OUT OF THE STREET. I TRIED SEVERAL TIMES TO START IT AND IT WOULDN'T, I GOT NOTHING, THE CAR WAS COMPLETELY DEAD. THE KEYS WOULDN'T COME OUT BUT I FIGURED IT OUT. HUSBAND CAME, TOOK OUT BATTERY AND TOOK IT TO GET CHECKED OUT, IT WAS 100%. I CALLED A ROADSIDE SERVICE TO HAVE IT TOWED TO CHEVY, WHERE I BOUGHT IT IN 11/2015, BUT WHEN MY HUSBAND WAS RECONNECTING THE BATTERY THE CAR CAME TO LIFE. I CALLED AND CANCELLED THE TOWI, DROVE HER HOME NO PROBLEM; HOWEVER, SOMETHING IS DEFINITELY WRONG 😕THIS CARE IS GETTING TRADED SOON NO MORE BUICKS FOR ME🙋

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THE SIDE DETECTION MONITOR KEPT SAYING NEEDED TO BE SERVICE, THEN IT PROGRESSED TO IT NOT TURNING OFF, AND NOW ALL OF THE GAUGES ON MY DASHBOARD STATES THAT IT NEEDS TO BE SERVICED: AIRBAG, THEFT DETERRENT SYSTEM, AND THE TIRE MONITOR SYSTEM. IN ADDITION THE HEAT WILL TURN ON AND OFF AND SO IS THE RADIO.

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TL* THE CONTACT OWNS A 2014 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING, THE DRIVER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE WARNING LIGHT WOULD FLASH ON AND OFF. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER JUST RUDELY DISMISSED THE CONTACT'S CONCERN AND TOLD HIM TO CALL A DEALER. THE FAILURE MILEAGE WAS 95,000.

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PASSENGER AIR BAG OFTEN DISPLAYS 'OFF' WHEN PASSENGER IS PRESENT AND SOMETIMES DISPLAYS 'ON' WITH SEAT BELT WARNING DISPLAYED WITH NO PASSENGER PRESENT. THIS OCCURS WITH VEHICLE IN MOTION. DEALERSHIP STATED 'THIS IS A FREQUENT PROBLEM. WE FIXED 2 LAST WEEK'. COST FOR REPAIR IS $1148!!!!

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TL* THE CONTACT LEASES A 2014 BUICK VERANO. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE, BUT THE FAILURE RECURRED. IN ADDITION, ALL THE WARNING INDICATORS RANDOMLY ILLUMINATED AND ALL THE DOOR LOCKS WENT UP AND DOWN. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE LEASING MECHANIC WHO DIAGNOSED THAT THE WIRING UNDERNEATH THE VEHICLE WAS LOOSE, WHICH CAUSED ALL THE WARNING INDICATORS TO ILLUMINATE. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWO WEEKS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME LEASING MECHANIC WHERE IT WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 179,000. THE VIN WAS NOT AVAILABLE.

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I'VE ONLY HAD THE VEHICLE A YEAR SOME CHANGE. PARKING BREAK LIGHT COMES WHEN I TURN THE CAR OFF AND GOES AWAY ONCE I PUT IT DRIVE OR REVERSE. POWER STEERING LOCKS ON ME WHEN TURNING ESPECIALLY ON THE HIGHWAY WHICH IS SO DANGEROUS. ALSO SO MANY ELECTRICAL PROBLEMS WITH THE COMPUTER IN THE VEHICLE THAT CAUSE THE DOOR TO LOCK AND UNLOCK ON ITS OWN WHEN I TRY TO PUT ON MY FOG LIGHTS THE ENGINE MAY REV UP

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WHEN PULLING UP TO PARK MY CAR THE RELEASE BUTTON ON AUTOMATIC STICK SHIFT POPPED OUT MAKING IT IMPOSSIBLE TO PUT IN PARK. WOULD ONLY STAY IN DRIVE. HAD TO TURN TIRES INTO STREET CURB SO CAR WOULDN'T ROLL AWAY.

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TL* THE CONTACT WAS A STATE PATROL OFFICER WHO WAS IN PURSUIT OF A 2014 BUICK VERANO. THE CONTACT STATED THAT IT BECAME EVIDENT FROM THE DRIVER OF THE VEHICLE THAT THE ACCELERATOR PEDAL SEIZED WHILE DEPRESSED. THE CONTACT STATED THAT THE VEHICLE TRAVELED BETWEEN 80-100 MPH AT TIMES. THE DRIVER WAS UNABLE TO SLOW DOWN THE VEHICLE FOR 65 MILES. THE CONTACT STATED THAT THE DRIVER WAS ABLE TO USE THE PARKING BRAKE TO FINALLY BRING THE VEHICLE TO A STOP. THE DRIVER STATED THAT THE FAILURE OCCURRED ONCE IN THE PAST. THE VEHICLE WAS TOWED TO A TOW LOT. THE CONTACT WAS UNAWARE IF THE MANUFACTURER OR DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *TT *TR

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TL* THE CONTACT OWNS A 2014 BUICK VERANO. WHILE DRIVING, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TRAVELED FOR 60 MILES WITH NO BRAKES. THE CONTACT ATTEMPTED TO TURN OFF AND RESTART THE VEHICLE, BUT NOTHING WORKED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNKNOWN.

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A WARNING THAT SAYS "SERVICE STABILI TRAK" APPEARS AT THE SAME TIME IT FEELS LIKE SOMEONE IS GRABBING THE STEERING WHEEL. THE CONTROL SCREEN WHERE THE RADIO IS BLACKS OUT COMPLETELY ALSO. IT LASTS FROM A SPLIT SECOND TO SEVERAL SECONDS BUT IT RENDERS THE DRIVER HELPLESS TO CONTROL THE VEHICLE. THIS HAPPENS WHILE DRIVING STRAIGHT, TURNING, BRIGHTENING HEADLIGHTS, USING ELECTRONIC WINDOW BUTTONS...OR JUST WHILE DRIVING AND USING NOTHING ELSE. I HAVE TAKEN IT TWICE TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY THAT THEY HAVE UPDATED MODULES AND CHANGED THE POWER STEERING MOTOR BUT IT SEEMS TO BE WORSE NOT THAN BEFORE.

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TL* THE CONTACT OWNED A 2014 BUICK VERANO. WHILE DRIVING, THE CONTACT'S TWO YEAR OLD CHILD WANTED THE REAR WINDOWS ROLLED DOWN. THE CONTACT LOOKED UP AND NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER, REMOVED THE CHILD FROM THE VEHICLE, AND ATTEMPTED TO EXTINGUISH THE FIRE. THE CONTACT STATED THAT THE FIRE WAS COMING FROM THE REAR WINDOW. THE FIRE GREW TOO LARGE AND WAS OUT OF CONTROL. THE FIRE DEPARTMENT WAS CONTACTED AND THEY EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD. THE VEHICLE WAS TOTALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST BECAUSE THE CONTACT TURNED THE VEHICLE OVER TO HER INSURANCE COMPANY. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 72,000.

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THE SIDE DETECTION SYSTEM HAS FAILED SO I NO LONGER HAVE MIRROR BLIND SPOT PROTECTION. THE PROBLEM IS ALSO CAUSING PROBLEMS WITH THE INSTRUMENT CLUSTER FAILING. THE ISSUE IS EXACTLY LIKE THE ONE COVERED BY BULLITEN 16-NA-178 FOR OTHER GM VEHICLES OF THE SAME MODEL YEARS WHICH USE THE SAME SYSTEM. GM SHOULD RECALL ALL THE CARS THAT USED THIS SYSTEM, NOT JUST SOME AS IT IS A SERIOUS SAFETY ISSUE AS THE WHOLE CLUSTER CAN GO DEAD WHILE THE CAR IS BEING DRIVEN.

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UNSURE FLAPPING TYPE NOISE UNDER CAR SOUNDS LIKE ITS ON THE FRONT LEFT I HAVE HAD SEVERAL MECHANICS TO DRIVE THE CAR LISTEN TO THE SOUND NO ONE CAN SEEM TO FIND OUT WHAT IT IS I DO NOT THINK ITS MECHANICAL BUT NOT REALLY SURE AND THIS HAS BEEN GOING ON FOR SEVERAL YEARS

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TL* THE CONTACT OWNED A 2014 BUICK VERANO. WHILE DRIVING APPROXIMATELY 30 MPH IN HEAVY RAIN, THE VEHICLE SLID AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

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MY CAR STOPS EVERYTIME I STOP OR WHEN I PUT IT IN REVERSE AND MY CHECK ENGINE LIGHT IT ON.

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TL* THE CONTACT OWNS A 2014 BUICK VERANO. WHILE THE VEHICLE WAS PARKED, IT WOULD TURN ON AND OFF BY ITSELF. THE FAILURE ALSO OCCURRED WHILE DRIVING 45 MPH. WHEN THE CONTACT WAS ATTEMPTING TO RETURN HOME, THE VEHICLE CUT OFF IN THE MIDDLE OF THE ROAD. THE CONTACT HAD TO WAIT FIFTEEN MINUTES TO RESTART IT AND DRIVE HOME. THE DEALER (RAY LAETHEM BUICK GMC, 17677 MACK AVE, DETROIT, MI 48224, (313) 886-1700) AND THE MANUFACTURER STATED THAT THEY COULD NOT FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

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TL* THE CONTACT OWNS A 2014 BUICK VERANO. THE CONTACT STATED THAT THE PLASTIC BUTTON TO SHIFT GEARS FRACTURED AND BECAME DETACHED. THE FAILURE MADE IT IMPOSSIBLE TO SHIFT GEARS. THE CONTACT CALLED ACURA OF AUGUSTA (1760 GORDON HWY, AUGUSTA, GA 30904, (706) 737-5200) AND WAS INFORMED THAT THE PART WAS NOT COVERED UNDER WARRANTY AND THE ENTIRE GEAR BOX NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 59,000. *TT*JB

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