What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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VEHICLE BEGAN EXPERIENCING A VIOLENT LURCHING ACTION AROUND 50,000 MILES, EITHER WHEN COMING TO A STOP, OR DEPRESSING BRAKE AFTER SITTING AT A STOP. DEALER "RESET" TRANSMISSION AND PROBLEM BEGAN AGAIN AFTER A COUPLE MONTHS. HAPPENS ONCE A DAY NOW. FEELS LIKE THE VEHICLE IS BEING REAR ENDED. NOW HAVE 100,000 MILES ON VEHICLE.

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MECHATRONICS UNIT FAILURE, CAUSING FAILURE OF DSG TRANSMISSION, WHICH IS A CRITICAL SAFETY CONCERN WHEN TRAVELING AT HIGH SPEEDS, OR ACCELERATING THROUGH TRAFFIC. COMMON FAILURE YET VW REFUSES TO TAKE RESPONSIBILITY. THERE HAVE BEEN SEVERAL RECALLS ON DSG TRANSMISSIONS IN PAST MODEL YEARS

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IN 12/2014 I STARTED REALIZING ISSUES WITH AUTO-TRANSMISSION IN THE MORNING WHEN I START THE CAR. THE ISSUE CONTINUED TO HAPPEN EVERY SINGLE DAY. DEALER WAS NOT ABLE TO DIAGNOSE THE PROBLEM BECAUSE IT ONLY HAPPEN FIRST THING IN THE MORNING.

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MY VEHICLE WAS PARKED AND RUNNING. I TRIED TO REVERSE AND THE TRANSMISSION DID NOT ENGAGE. MY CAR MADE HORRIBLE GRINDING NOISES AND WOULD NOT MOVE IN ANY GEAR. THE CHECK ENGINE LIGHT IMMEDIATELY CAME ON. THE CAR ONLY HAS 68,000 MILES AND THE DEALERSHIP INFORMED ME TODAY THAT IT WOULD COST $9,000 TO REPAIR IT. I'D GONE TO THE DEALERSHIP FOR ALL ROUTINE MAINTENANCE UP TO THAT POINT. THE CAR HAD A RECALL ON THE GEARBOX FLUID, AND I BELIEVE THE TRANSMISSION FAILURE IS A RESULT OF THAT INITIAL MISTAKE FROM VW. I'VE READ FORUMS AND BLOGS FROM MANY OTHER PEOPLE WITH THE SAME TRANSMISSION FAILURE EARLY ON.

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LETTER FROM CONGRESSMAN ZELDIN ON BEHALF OF CONSTITUENT RE VOLKSWAGEN JETTA TRANSMISSION RECALL. *LD DESPITE THE CONSUMER TAKING ADVANTAGE OF THE RECALL REPAIR, THE TRANSMISSION STILL FAILED. VOLKSWAGEN REFUSED TO OFFER ANY ASSISTANCE. *JB

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IGNITION WOULD NOT TURN OFF RESULTING IN HAVING TO LEAVE THE CAR RUNNING FOR AN EXTENDED PERIOD OF TIME. FEATURES BUILT IN TO THE CAR DID NOT PERMIT ME TO LOCK THE CAR WHILE THE KEY WAS IN IGNITION. THE CAR HAD TO BE LEFT RUNNING WITH NO WAY TO LOCK THE CAR TO PREVENT THEFT OR CHILDREN FROM ACCESSING THE CAR. VEHICLE WAS STATIONARY. *TR

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MY TIMING CHAIN TENSIONER FAILED AND BENT 14 VALVES. ALL 4 CYLINDERS HAD ZERO COMPRESSION. VOLKSWAGEN REPRESENTS IN THE WARRANTY AND MAINTENANCE SCHEDULES THAT THE TENSIONING SYSTEM IS EXPECTED TO LAST FOR ABOUT 120,000 MILES WITHOUT THE NEED FOR REPAIRS. IN FACT, ACCORDING TO THE PLAINTIFF, OWNERS ARE PROVIDED MANUALS THAT DO NOT SHOW ANY TIMING CHAIN SYSTEM INSPECTION OR MAINTENANCE SCHEDULES AT ALL.

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A FAILED TENSIONER CAUSING THE TIMING CHAIN TO SNAP AND BEND THE VALVES.

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CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD REVERSE WHILE IN THE DRIVE POSITION. THE ENGINE INDICATOR ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.

NHTSA ODI 10910736

I FIRST TOOK THIS CAR TO THE DEALER IN LATE 2015 TO REPORT AN UNUSUAL DRIVING CHARACTERISTIC I HAVEN'T EXPERIENCED IN OVER 40 YEARS OF DRIVING. WHEN INCHING FORWARD OR BACKWARDS IN THIS CAR, THERE IS A "JERKY" UNEXPECTED, TEMPORARY SURGING OF THE VEHICLE. THE EXPERIENCED VW MECHANIC ATTRIBUTED THIS TO A "DRY CLUTCH" THAT OPERATES MUCH LIKE A MANUAL TRANSMISSION. WHEN SLIGHTLY RELEASING THE BRAKE TO MOVE SLOWLY EITHER FORWARD OR BACKWARDS, THE CAR HAS BEEN PROGRAMMED TO "RELEASE" THE CLUTCH AND MOVE FORWARD -- SINCE MOST OF THE TIME WHEN THE BRAKE IS RELEASED THAT IS WHAT THE DRIVER INTENDS. HOWEVER, IF YOU ARE JUST RELEASING THE BRAKE TO INCH FORWARD OR BACKWARDS, AS WHEN PARKING, THE SUDDEN SURGE FEELS VERY UNEXPECTED AND DANGEROUS. IN AUGUST 2016, WE NOTICED A LARGE POOL FLUID UNDER THE FRONT OF THE CAR. AFTER DRIVING IT TO THE DEALERSHIP, WE WERE INFORMED THAT THE MECHATRONIC DRY CLUTCH UNIT HAD FAILED AND NEEDED TO BE REPLACED. AFTER THE NEW MECHATRONICS UNIT WAS INSTALLED, UNDER WARRANTY AND WITHOUT ANY COST TO US, WE REALIZED TWO DIFFERENT CHARACTERISTICS NOT EXPERIENCED BEFORE: 1) THE DASHBOAD DISPLAYED THE GEAR THE CAR WAS IN FOR THE FIRST TIME, I.E., D1, D2 THROUGH D7. THAT FEATURE HAD SIMPLY NEVER WORKED BEFORE, UNBEKNOWST TO US AT THE TIME; 2) THE CAR DROVE WITH MORE POWER, AND IT APPEARS BETTER GAS MILEAGE AS WELL SO FAR. THE SERVICE REP MENTIONED THAT THE MECHANIC HAD TO SEE THE PHYSICAL MECHANTRONICS UNIT FIRST, BECAUSE IT WAS IMPOSSIBLE TO TELL BY VIN # ALONE IF IT IS THE CORRECT PART. THE CONCLUSION I HAVE DRAWN IS THAT THE WRONG MECHATRONICS UNIT WAS INSTALLED ON OUR CAR ORIGINALLY, WHICH CAUSED NOT ONLY BAD DRIVING CHARACTERISTICS, BUT ALSO DID NOT REGISTER THE GEAR THE CAR WAS IN ON THE DASHBOARD READOUT. I HAVE A REMAINING QUESTION WHAT OTHER DAMAGE THIS CAUSED TO THE CAR, AND HOW VW INTENDS WILL HANDLE THAT IN THE FUTURE.

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WHILE DRIVING SUDDENLY LOOSE POWER OR TRANSMISSION FAILURE. IT'LL FEEL LIKE IT'S IN NUETRAL. DIAGNOSTIC TEST CAN'T PICK IT UP SO WHAT CAN WE DO AS CONSUMERS? KEEP COMPLAINING NOBODY IS HEARING US. DAMAGE!!

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WHILE DRIVING VEHICLE WITH DSG TRANSMISSION IN NORMAL "DRIVE" (D) MODE THE TRANSMISSION WILL SHIFT INTO WHAT FEELS LIKE NEUTRAL WITH NO WARNING WHATSOEVER AND NO CLEAR WAY OF MAKING THE CAR DRIVEABLE AGAIN. CAR HAS TO COME TO A COMPLETE STOP WITH NO POWER AVAILABLE FOR TRANSMISSION TO RETURN TO WORKING CONDITION. HAPPENS INTERMITTENTLY IN VARYING DRIVING CONDITIONS SUCH AS WHILE CRUISING DOWN THE HIGHWAY OR WHILE DRIVING AT NORMAL COMMERCIAL STREET SPEEDS. TOOK IT TO DEALER BUT ISSUE COULD NOT BE REPLICATED.

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I'M REALLY FRUSTRATED HERE WITH VOLKSWAGEN IT SEEMS LIKE EVERY SINCE THE BEGINNING OF THE YEAR JANUARY THE CAR'S BEEN IN THE SHOP MORE THAN I'VE BEEN AT THE DOCTOR. AT FIRST IT WAS THE WATER PUMP FOR THE TURBO THEY HAD TO BE REPLACED THEN TWO WEEKS AFTER I GOT THAT REPAIRED IT WAS THE BRAKE SENSOR THEN A WEEK AFTER THAT IT WAS THE VACUUM PUMP FOR THE BRAKES, AND THE WORK DOESN'T STOP FROM THERE IT SEEMS LIKE FROM THERE I HAD TO GET A REPAIR KIT IT'S A SEAL THAT GOES BETWEEN THE TRANSMISSION AND THE ENGINE INCLUDING THE DUAL CLUTCH FOR THE HYBRID AND ENGINE TRANSMISSION. AS OF TODAY MAY 13TH 2016 I WAS JUST TOLD THAT VOLKSWAGEN IS GOING AHEAD AND REPLACE THE ENTIRE COMPLETE TRANSMISSION BECAUSE THE SAME ERROR CODE CAME UP FROM THE LAST REPAIRS THAT WERE DONE THERE'S BEEN ROUGHLY AROUND $12,000 REPAIRS EITHER PAID BY THE INSURANCE EXTENDED WARRANTY OR VOLKSWAGEN. I'VE PAID OUT OF POCKET ROUGHLY AROUND $500 PLUS RENTAL INSURANCE THAT I HAD TO GET BECAUSE OF GET ANOTHER CAR TO MOVE AROUND. I HAVE FILED SEVERAL COMPLAINTS WITH VOLKSWAGEN OF AMERICA TO HAVE THE CAR REPLACED BUY THEM AND THEY CONTINUE TO DENY LEFT AND RIGHT SAYING THAT I SHOULD BE GOING THROUGH THE WARRANTY REPAIRS. IT SEEMS LIKE NO MATTER WHAT REPAIRS ARE DONE TO HAVE THE TRANSMISSION REPAIRED AND 4000 MILES LATER THE SAME PROBLEM OCCURS THERE'S DEFINITELY A SAFETY CONCERN THERE IN THE SAFETY CONCERN IS THAT I CAN'T DRIVE FAR ENOUGH OR TAKE A SMALL LITTLE VACATION WITH THE FAMILY WITHOUT HAVING SOME TYPE OF CONCERNED IF MY VEHICLES IN IT DIED IN THE MIDDLE OF THE ROAD.

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WHEN STARTING TO ACCELERATE, MY JETTA WILL RANDOMLY SHIFT WITH A VERY HARD JERK. TOOK IT TO THE LOCAL VW DEALER HERE IN GERMANY BUT THEY COULD NOT DUPLICATE IT (MY CAR IS US SPEC, BUT WE ARE STATIONED ABROAD). THE SERVICE MANAGER SENT A MESSAGE TO THE ENGINEERS FOR POSSIBLE SOLUTION BUT IT TOOK ANOTHER 6 WEEKS TO GET ADVICE WHICH WAS TO DO A RESET ON THE COMPUTER. THAT DID NOT WORK AS NOW WHEN IT HAPPENS, IT SOMETIMES ACTS AS THOUGH IT IS NOT IN GEAR, RPM'S REV, BUT CAR BARELY MOVES, MAKING IT UNSAFE ON THE ROADWAY. WHEN I PULL OVER, TURN OFF THE ENGINE, AND THEN RESTART IT, IT IS USUALLY FINE AGAIN FOR A LITTLE BIT. BUT BECAUSE IT IS A RANDOM OCCURRENCE AND THEY CANNOT REPLICATE IT, THE TECHNICIANS DO NOT SEE IT AS A PROBLEM.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE BRAKES FAILED AND THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A CERTIFIED INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS IN PARK OR REVERSE, IT WOULD JERK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

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WHILE DRIVING WITH A TOTAL OF 26,415 MILES, THE MANUAL TRANSMISSION SUDDENLY FAILED. SPECIFICALLY, AFTER STOPPING IN FRONT OF MY SON'S SCHOOL ON A CITY STREET TO PUT CAR INTO REVERSE TO PARALLEL PARK, THE STICK SHIFT WOULD NOT GO INTO GEAR. I WAS STUCK IN THE ROADWAY AND HAD TO SOLICIT TWO MEN TO PUSH MY CAR TO THE SIDE OF THE ROAD TO AWAIT TOWING TO THE DEALERSHIP UNDER THE 3 YEAR WARRANTY. COME TO FIND OUT VW DOES NOT WARRANTY THE CLUTCH EXCEPT FOR THE SLAVE CYLINDER, AND THUS CONSIDERS ALL OTHER MECHANICAL FAILURE TO BE USER WEAR AND TEAR. I HAVE NOTED MANY JETTA OWNERS ON THE INTERNET COMPLAINING OF THE SAME PROBLEM WITH AS FEW AS 2930 MILES DRIVEN. IN 30 YEARS OF DRIVING A MANUAL TRANSMISSION, THE PAST 13 IN VWS, I HAVE NEVER HAD ANY CLUTCH PROBLEMS, ISSUES, WORK OR REPLACEMENTS. I AM STILL WAITING FOR THEM TO OFFICIALLY "DIAGNOSE" THE PROBLEM AFTER AGREEING TO PAY $500 TO TAKE OUT AND EXAMINE THE TRANSMISSION, AND BEAR THAT COST AND ALL OTHER PARTS/LABOR IF THEY DETERMINE THE CAUSE IS ANYTHING BESIDES THE SLAVE CYLINDER. YET MY PROBLEM IS NOT WITH THE CLUTCH BUT ENGAGING THE STICK INTO GEAR AND THUS UNLIKELY TO BE DIAGNOSED AS THE SLAVE CYLINDER. CLEARLY THERE IS A HISTORY OF SHODDY OR CHEAP CLUTCH PARTS FOR WHICH VW FAILS TO TAKE RESPONSIBILITY AND INSTEAD SHIFTS COSTS ONTO ITS CUSTOMERS CLAIMING USER WEAR AND TEAR. AFTER FAILING PREY TO THE FAULTY SUNROOF PROBLEM IN A PRIOR 2003 GLI AND PAYING TO FIX IT MYSELF AFTER EIGHT YEARS OF DEALER BANDAIDS AND MISSING THE CLASS ACTION LAWSUIT, YOU WOULD THINK I WOULD HAVE LEARNED AND BOUGHT SOMETHING ELSE.

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WE OWN A VW JETTA HYBRID HAVE APPROX. 70K MILES. VW HAS ADVISED WE NEED TO REPLACE A MECHATRON UNIT TO THE COST OF APPROX. $2000. HAVE BEEN READING THAT THERE ARE MASSIVE ISSUES WITH THIS PART AND THAT THIS SHOULD BE A RECALL. PLEASE ADVISE.

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CAR WAS RUNNING FINE, BUT AS WE DROVE DOWN THE FARM TO MARKET ROAD THE TRANSMISSION DISENGAGED (PERMANENTLY) AND WE COASTED TO A STOP. THE CAR HAD BEEN REPAIRED UNDER THE 2013 RECALL CAMPAIGN FOR THE SAME PROBLEM. DEALER WANTS $6,000 TO REPAIR EVEN THOUGH IT HAS THE SAME SYMPTOMS MENTIONED IN THE 2013 CAMPAIGN.

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I WAS DRIVING ON A 2 LANE STREET WHEN THE CHECK HYBRID FLASHED ON MY DASH. THE CAR STILL CONTINUED TO DRIVE NORMAL ON ENGINE POWER BUT WOULD NO LONGER SWITCH INTO HYBRID MODE. I TOOK THE CAR TO THE DEALER THE NEXT DAY AND WAS TOLD THAT THE CLUTCH THAT SWITCHES THE ELECTRIC MOTOR TO THE TRANSMISSION WAS BAD AND THE WHOLE TRANSMISSION NEEDED TO BE REPLACED. I FOUND THAT ODD BECAUSE THE TRANSMISSION RAN FINE WHEN RUNNING ON THE GAS ENGINE ONLY. THE DEALER ALSO STATED THAT THE REPAIR WOULD NOT BE UNDER WARRANTY BECAUSE MY CAR HAS 73000 MILES AND THE POWERTRAIN COVERAGE ENDS AT 60000. I STATED THAT I THOUGHT IT SHOULD BE COVERED UNDER THE HYBRID WARRANTY WHICH IS 100000 MILES. ALSO BECAUSE IT WAS THE CHECK HYBRID WARNING LIGHT THAT CAME ON AND NOT THE CHECK ENGINE. TO NO AVAIL THE DEALER WOULD NOT BUDGE. THE CAR IS AT THE WAITING ON A NEW TRANSMISSION TO ARRIVE. I FIND THE WHOLE SITUATION IRONIC THAT THE WHOLE TRANSMISSION NEEDED TO BE REPLACE AND IT IS NOT COVERED GIVEN THE RECALL THAT WAS ISSUED ABOUT THE CONTAMINATED TRANSMISSION FLUID. (RECALL WAS DONE) AND THE FACT THAT I RECEIVED A LETTER FROM VOLKSWAGEN WITH UPDATED MAINTENANCE INFORMATION ABOUT THE TRANSMISSION FLUID AND FILTER CHANGE INTERVALS JUST 4 WEEKS BEFORE THE PROBLEM OCCURRED.

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THE BRAKES CONSTANTLY SQUEAL WHEN BRAKING. I HAVE COMPLAINED TO SOUTH COAST SANTA ANA VW 3 TIMES AND BROUGHT THE CAR IN AND THEY INSIST THERE IS NOTHING WRONG WITH THE BRAKES AND THAT IT'S JUST PART OF THE MATERIAL THEY MANUFACTURE THE BRAKES WITH. THEY CLAIM THAT THE SQUEALING IS NORMAL AND CAUSED BY BRAKE DUST. THE RESULT OF THE FAULTY BRAKES IS LOSS IN STOPPING POWER. THE CAR ALSO HAS BEEN LUNGING OR WHAT FEELS LIKE SLIPPING GEARS WHEN I ACCELERATE OR DECELERATE. IT 'S A SUDDEN LOSS OF POWER WHEN DRIVING ON BOTH SURFACE STREETS AND STOP AND GO TRAFFIC THAT CREATES AN UNSAFE DRIVING CONDITION. THE CONDITION SEEMS TO PERSIST MORE WHEN STARTING FROM A COLD START. VOLKSWAGEN SOUTH COAST DEALER IN SANTA ANA CLAIMS TO BE UNABLE TO REPLICATE THE ISSUE, BUT I HAVE BEEN ABLE TO REPLICATE IT COUNTLESS TIMES AS WELL AS OTHER DRIVERS.

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THIS VEHICLE DOESN'T RUN CORRECTLY IT REFUSES TO MOVE WHILE IN DRIVING

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THE VEHICLE WOULD LOOSE POWER WHILE ACCELERATING, THIS WOULD HAPPEN RANDOMLY AT ANY TIME OR SPEED OF DRIVING WHEN THE THE RPM WOULD HIT 4000, THE CAR WOULD LOVE ALL POWER AND THEN VIOLENTLY JOLT AS THE POWER TO THE ENGINE WOULD KICK BACK IN. THE VOLKSWAGEN VEHICLE WHILE SITTING IN TRAFFIC, AT STOP SIGNS OR RED LIGHTS WOULD LOOSE POWER COMPLETELY. I HAVE TAKEN THE CAR TO TWO DIFFERENT VOLKSWAGEN DEALERSHIPS TO TRY AND GET THE ISSUE RESOLVED AND FOR THE BEST PART OF 6 MONTHS ONE OF THE DEALERSHIPS KEPT TELLING ME THE ISSUE DIDN'T EXIST PURELY BECAUSE THEY COULDN'T REPLICATE IT ENOUGH TO UNDERSTAND WHATS THE ISSUE WAS! I FEARED FOR MY LIFE SOMETIMES DRIVING IT AS IT WOULD CUT OUT AND LOOSE POWER WHILE I WAS CROSSING INTERSECTIONS OR PULLING ACROSS A BUSY FREE WAY, MANY TIMES IT HAPPENED WITH MY CHILDREN IN THE CAR! I EVENTUALLY TOOK IT TO ANOTHER DEALERSHIP WHEN IT GOT SO BAD I COULD REPLICATE IT EVERY TIME I WOULD DRIVE THE VEHICLE, THEY MANAGED TO RESOLVED THE ISSUE FOR ONLY A MONTH BEFORE IT STARTED HAPPENING AGAIN! NOT ITS STARTING TO RECREATE THE WHOLE ISSUES AND MORE OVER AND OVER AGAIN AND NOW 1 YEAR AND 2 MONTHS LATER I'M BACK TO TAKING BACK TO THE DEALERSHIP TO TRY AND RESOLVE ISSUE THEY KEEP TELLING ME THEY CANT RECREATE, THOUGH THEY HAVE FIXED IT TEMPORALLY ONCE BEFORE, SO THEY MUST HAVE IDEA ON WHAT THE ISSUE MUST BE. I HAVE GOT VOLKSWAGEN CORPORATE INVOLVED BUT I CANT HONESTLY SAY THIS IS THE WORST EXPERIENCE I'VE EVER HAD WITH CUSTOMER SERVICE AND A PRODUCT, THE PRODUCT WHICH IN THIS CASE IS A CAR CLEARLY HAS A DEFECT AND VOLKSWAGEN ARE DOING ABSOLUTELY NOTHING TO HELP ME RESOLVE THIS, I FEEL AS THOUGH VOLKSWAGEN DO NOT EVEN BELIEVE I HAVE ISSUE WITH THIS CAR, FOR TWO YEARS AN 2 MONTHS I'VE HAD A CAR THATS SPENT HALF OF ITS LIFE WITH ISSUES AND IN AND OUT THE DEALERSHIP! ALL I WISH TO HAVE IS A SAFE CAR TO DRIVE FOR MY FAMILY AND I,

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THE PROBLEM SHOWING ERROR CODE P0087, P0387 HIGH PRESSURE FUEL PUMP FAILURE, THE COST OF EXPENSIVE TO REPAIR, DIFFICULT TO MEET WARRANTY RELATED POWER-TRAIN & ENGINE. IT HAS BEEN TWOCE BREAK DOWN. ITS THIRD BREAK DOWN. IT ONLY 62K MILEAGES ON IT. VW WANT TO WORKING ON IT DUE OF OUT OF WARRANTY COST. I AM NOT HAPPY THAT VW IS NOT QUALIFY TO INSPECT PART PROBLEM CAUSE. I HOPE IT IS AFFECT OTHER CUSTOMERS WHO HAVE SIMPLY PROBLEM WITH HPFP.

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