What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

REGARDING RECALL 19V866, THE FAILED PART, MECHATRONICS UNIT, CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. I WAS TOLD BY VW CUSTOMER CARE THAT MY CAR WOULD BE SAFE TO DRIVE WHILE WAITING FOR THE REPAIR. NOW, BOTH MY MECHATRONICS UNIT AND TRANSMISSION HAVE GONE OUT. VW REFUSES TO PROVIDE ME ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "WE CAN'T TELL YOU EXACTLY WHAT IS WRONG WITH YOUR TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPAIRING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD BE DAMAGED BY THE NOW DAMAGED TRANSMISSION. THE MECHATRONICS SYSTEM CONTROLS THE TRANSMISSION DIRECTLY AND HAS BEEN MIS PROGRAMMED FOR THE LIFE OF MY VEHICLE. THIS INCORRECT PROGRAMMING HAS CAUSED THE MECHATRONICS TO CAUSE PHYSICAL DAMAGE TO THE CLUTCH PLATES IN THE FORM OF CRACKS. THE CRACKS ALLOW TRANSMISSION OIL TO GET TRAPPED WHERE IT IS NOT SUPPOSED TO BE AND LEAVE THE TRANSMISSION LOW ON TRANSMISSION OIL, THOUGH THERE ARE NO OUTWARD ERROR CODES UNTIL THE CAR STARTS TO HAVE PROBLEMS WITH SHIFTING. THAT MEANS MY CAR HAS GONE 162000 MILES AND THE TRANSMISSION HAS BEEN LOW ON TRANSMISSION OIL UNBEKNOWNST TO ME, THE DRIVER OF THE VEHICLE, FOR AN UNKNOWN AMOUNT OF TIME. OVER 1000S OF MILES, IT HAS LIKELY DAMAGED MY TRANSMISSION. ADDITIONALLY, THE DAMAGED CLUTCH PLATES CAN FAIL TO ENGAGE OR SLIP. THIS CAN ALSO CAUSE DAMAGE TO THE TRANSMISSION. NOT TO MENTION THAT THE CLUTCH PLATES ARE DIRECTLY CONNECTED TO SHIFTING, AND IF THEY ARE BEING PHYSICALLY DAMAGED BY THE MIS PROGRAMMING, I DON'T KNOW WHAT THIS HAS DONE TO MY TRANSMISSION. AT THIS TIME, VW HAS REFUSED TO REPAIR MY VEHICLE FOR THE RECALL OR LOOK INTO POSSIBLE DAMAGE TO MY TRANSMISSION.

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THE IGNITION WHEN TRYING TO TURN MY VEHICLE OFF IT WILL NOT LET ME I HAVE TO TAKE ABOUT 5 MIN TO FINALLY GET THE KEY TO TURN OFF

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN HER SON WAS DRIVING, A RATTLING SOUND WAS HEARD IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

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HYBRID MODULE WORK SHOP WARNING. THE CAR HAS NOW POWER BREAKS WHEN THIS HAPPENS. THE CAR UNDER PERFORMS WHEN THE ELECTRIC DRIVE DOES NOT WORK. NO POWER BRAKES ADD TO THE PROBLEMS. MY CAR HAS BEEN REPAIRED 2 TIMES FOR THE SAME PROBLEM. IT A DRIVE ABILITY AND SAFETY ISSUE. VW HAS NOT BEEN HELPFUL WITH A SOLUTION.

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2013 JETTA HYBRID WITH 74,000 MILES, STARTED TO CYCLE BETWEEN E-MODE AND ENGINE WHEN STOPPED EVERY COUPLE OF SECONDS, WHEN STEPPING ON BRAKE TO STOP, WOULD INITIALLY ACCELERATE FORWARD. ALWAYS COMPLETED REQUIRED MAINTENANCE AT VW DEALER. BROUGHT INTO VW SERVICE AND WAS TOLD THE TRANSMISSION NEEDED REPLACING AND COST WAS $7200. VIN WAS NOT PART OF THE RECALL.

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COMPLETE LOSS OF DRIVE WHILE DRIVING, CHECK ENGINE LIGHT CAME ON, GEAR INDICATOR FLASHING "D" AND A WRENCH. AFTER MAKING IT TO THE SIDE OF THE ROAD AND TRYING TO GET POWER BACK, THE CAR WOULD NOT START.

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HYBRID EMOTOR (ELECTRONIC TRACTION MOTOR ) FAILS AT 100K MILES . CAN CAUSE SUDDEN FAILURE AND FIRE. VW DOES NOT CONSIDER THIS PART AS PZEV AND DOES NOT FOLLOW CALIFORNIA PZEV LAW.

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CAR WOULD SLIP/STALL WHEN ACCELERATING FROM A DEAD STOP. CHECK ENGINE LIGHT CAME ON. THEN CAR WOULD NOT START. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION ASSEMBLY.

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WHILE MY FIANCE WAS ON WAY TO WORK AT AROUND 6 A.M. SHE STOPPED AT LIGHT WHEN SHE WENT TO GO IT BUCKED A LITTLE THEN STARTED GOING WHEN ALL OF A SUDDEN THE CAR WOULD NOT MOVE IN THE MIDDLE OF TRAFFIC. LUCKILY SOME PEOPLE WHERE AROUND TO HELP HER PUSH IT OUT OF TRAFFIC SHE GOT HOLD OF ME WENT TO HER STARTED CAR BUT WOULD NOT MOVE CALLED TOW TRUCK HAD IT TOWED TO VW DEALER WHERE SHE HAD PURCHASED IT AND HAS ALWAYS HAD HER SERVICE DONE. WHILE WAITING FOR SERVICE TO CALL I DID SOME INVESTIGATION ON COMPUTER AND WHAT DO YOU THINK I FOUND YEP SO MANY COMPLAINTS WITH SAME PROBLEM. SO WHEN THE CALL CAME FROM THEM WAS TOLD FEW THINGS WRONG THE ELECTRIC MOTOR WAS DEAD BUT HE SAID THE GOOD NEWS IT IS COVERED BY THE HYBRID WARRANTY THEN I SAID OK WHATS THE BAD NEWS WAS TOLD TRANSMISSION NEEDED TO BE REPLACED, I SAID TO THE GENTLEMAN THAT VW NEW ABOUT THIS AND THEY JUST WAIT AND PRAY THE WARRANTY RUNS OUT. I REFUSE TO PAY $7700 TO FIX IT PURCHASED CAR IN 2015 WITH ALMOST 14000 MILES IN ALL THAT TIME SHE WHEN THIS HAPPENED SHE HAD A TOTAL OF 59000 MILES. VW NEW THEY HAD PROBLEM DID RECALL FOR A FEW BUT FROM WHAT I READ THAT DOES NOT FIX THE CORROSION THAT HAS ALREADY HAPPENED SHAME ON THEM AND THE DEALERS THAT SOLD THEM. THESE DEALERS NEED TO COMPLAIN TO VW ON BEHALF OF THERE CUSTOMERS WHO CAME THEM IN GOOD FAITH AND A FIST FULL OF MONEY.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, IT STOPPED AND STARTED RANDOMLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORTH ATTLEBOROUGH (LOCATED AT 563 KELLEY BLVD ,ROUTE 152, NORTH ATTLEBOROUGH, MA 02760, (508) 695-7131) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE CONTACT LATER TOOK THE VEHICLE TO COPELAND VOLKSWAGEN OF BROCKTON (122 LIBERTY ST, BROCKTON, MA 02301, (508) 500-8768) WHERE THE COMPUTER WAS RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO COPELAND VOLKSWAGEN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THERE WAS POSSIBLE ELECTRIC MOTOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT TOOK THE VEHICLE BACK TO COPELAND VOLKSWAGEN FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

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FOR THE LAST 30,000 MILES MY VEHICLE HAS SPORADICALLY STALLED OUT OR SHUDDERED HEAVILY AS IF IT WAS ABOUT TO STALL WHILE DRIVING AT LOW SPEEDS OR ACCELERATING. THIS MONTH HOWEVER, MY VEHICLE STALLED OUT AND COMPLETELY LOST POWER FOR A FEW SECONDS WHILE DRIVING AT LOW SPEED IN HEAVY TRAFFIC ON THE INTERSTATE. EACH TIME I WAS DRIVING STRAIGHT AND NOT TURNING WAS INVOLVED. MY TRANSMISSION HAS BEEN REPLACED TWICE AND EACH TIME THIS DID NOT SOLVED THE ISSUE. THESE INCIDENTS KEEP INCREASING IN SEVERITY AND OCCUR RANDOMLY SO I DO NOT KNOW WHEN TO EXPECT. I FEEL UNSAFE WHEN THESE INSTANCES OCCUR.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000( ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE TIRE WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE MADE HARD SHIFTS WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE DIRECT SHIFT GEAR WARNING INDICATOR INTERMITTENTLY ILLUMINATED, WHICH MEANT THAT THE TRANSMISSION OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. FOX VALLEY VOLKSWAGEN ST. CHARLES (4050 EAST MAIN ST, ST. CHARLES, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

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TRANSMISSION IS IN NEED OF REPLACEMENT AT 110,000 MILES. THE MECHATRONIC UNIT WAS REPLACED AT 55,000 MILES WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THE CONDITION THAT EXISTS IS EXACTLY SIMILAR TO WHAT IS DESCRIBED IN THE RECALL (34F6/4V) MAKING THE VEHICLE UNSAFE TO DRIVE. UNFORTUNATELY, THE COST TO REPAIR THE VEHICLE IS MORE THAN THE KBB VALUE. IT IS DIFFICULT TO THINK THAT 55,000 MILES IS ACCEPTABLE FOR A TRANSMISSION TO NEED TO BE REPLACED. OUR VEHICLES MANUFACTURE DATE IS 9/26/12, MISSING THE CUT OFF TO QUALIFY FOR THE RECALL BY 5 DAYS. WHEN THE VEHICLE IS AT A STOP IT WANTS TO LURCH FORWARD DUE TO THE CLUTCHES NOT TURNING THE ELECTRIC ENGINE ON. THE CAR WILL CYCLE ON AND OFF THE GAS ENGINE UNTIL YOU ARE BACK UNDER POWER. THE LURCHING CAN BE VIOLENT AND IF YOU DON'T HAVE FIRM PRESSURE ON THE BRAKE THE VEHICLE WILL LUNGE FORWARD.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

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TRANSMISSION INPUT SHAFT BEARING FAILURE AT 51,000 MILES

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DRIVING ON CITY STREET, THE ENGINE QUIT. THERE WAS NO POWER AND THE AUTO HAD TO BE TOWED TO A REPAIR STATION. REPAIR WAS JX1 POWER ELECTRONIC OUTPUT MODEL WHICH WAS CODED AND ADAPTED TO VEHICLE. :(PER BRUNSWICK AUTO MART DOCUMENT). IT WOULD APPEAR THAT THIS VEHICLE ENGINE ELECTRONIC CONTROL MODULE FAILED. IF THE FAILURE HAPPENED ON A HIGHWAY DURING HIGH VOLUME OF TRAFFIC A SERIOUS ISSUE WOULD OCCUR.

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I AM A 74 YEAR OLD RETIRED MAN, THE OWNER OF A 2013 VOLKSWAGEN JETTA HYBRID WITH 34,000 MILES PURCHASED NEW IN NOVEMBER 2013. THE CHECK-ENGINE LIGHT LIT UP ON MY DASHBOARD LAST MONTH AND I PROMPTLY BROUGHT THE CAR TO MY LOCAL VW DEALER. I WAS INFORMED THAT THE CLUTCH WAS SLIPPING IN FIRST GEAR (THIS IS AN AUTOMATIC TRANSMISSION) AND THAT THE APPROPRIATE REPAIR WAS TO REPLACE THE ENTIRE TRANSMISSION. THE DEALER CONTACTED VOLKSWAGEN AND WAS INFORMED THAT AS THE CAR WAS 7 MONTHS BEYOND THE 5 YEAR 50,000 MILE POWERTRAIN WARRANTY I WOULD BE RESPONSIBLE FOR THE COSTS OF TRANSMISSION REPLACEMENT. I HAVE PERSONALLY SINCE SPOKEN TO TWO REPRESENTATIVES OF CORPORATE VW AS FOLLOWS: SHARON G. VWOA CUSTOMER CARE CENTER VW REGION CASE MANAGER SUPERVISOR PHONE: 248.754.3277 KEVIN SCOTT EXECUTIVE SPECIALIST IN CUSTOMER RELATIONS PHONE: 248.754.5000 EXT 43809 BOTH REITERATED THE PARTY LINE, I.E. THE VEHICLE IS BEYOND THE 5 YR. POWERTRAIN WARRANTY AND VW HAS NO RESPONSIBILITY TO ADDRESS THE MALFUNCTION. NO CAR, BY ANY MANUFACTURER, SHOULD HAVE AUTOMATIC TRANSMISSION FAILURE AT 34,000 MILES REGARDLESS HOW OLD THE CAR MAY BE. FURTHERMORE, THE DEALER CONFIRMS THAT HE HAS SEEN MULTIPLE JETTA HYBRIDS WITH THE IDENTICAL TRANSMISSION PROBLEM THAT HE HAS REPLACED, MOST OCCURRING WITHIN THE WARRANTY PERIOD. HE TOO WAS ASTOUNDED TO LEARN THAT CORPORATE VW WOULD REFUSE TO COVER THE REPAIR! TO BE TOLD THAT VW WILL NOT STAND BEHIND ITS PRODUCT IN WHAT IS CLEARLY A MANUFACTURING DEFECT IS BEYOND BELIEF. AS I HAVE REACHED THE END OF MY ABILITY TO HAVE VW ASSUME RESPONSIBILITY FOR THE REPAIR I AM HOPING THAT YOU WILL BE ABLE TO CONTACT THEM ON MY BEHALF TO RESOLVE THIS ISSUE. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE, (XXXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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DSG TRANSMISSION SHIFTING HARD 2-3 AND 3-4 WITH CLANKING YOU CAN FEEL. LURCHING FROM A STOP WHEN LETTING OF THE BRAKE. THIS HAPPENS MOSTLY AT AROUND 50% THROTTLE WHEN ACCELERATING.

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I DROVE HOME FROM WORK AND THE CAR WAS PERFECTLY FINE. I PULLED INTO MY GARAGE PARKED AND TURNED THE CAR OFF. THE NEXT MORNING I GOT INTO MY CAR TO GO TO WORK. I STARTED THE VEHICLE AND PUT IT IN REVERSE AND THE VEHICLE DID NOT MOVE AFTER I LET OFF THE BRAKE. SO I SHIFTED THE CAR BACK INTO PARK AND AS SOON AS I LET OFF THE BRAKE THE VEHICLE VIOLENTLY JERKED FORWARD AND THEN THE ENTIRE CAR AND ELECTRICAL SYSTEM SHUT OFF.

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VEHICLE STARTED EXPERIENCING FAILURE WITH THE AUTOMATIC START/STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. DIAGNOSTIC TEST BY DEALERSHIP INDICATED THAT THE TRANSMISSION NEEDED TO BE REPLACED . CAR IS ONLY HAS 82000 MILES, DRIVEN IN NORMAL CONDITIONS. FOUND RECALL RELATED TO TRANSMISSION BUT TOLD BY VW THAT MY CAR VIN WAS NOT INCLUDED IN RECALL.

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THE VEHICLE STALLS INTERMITTENTLY, LOSING POWER TO THE ENGINE. AT FIRST, IT BEGAN TO HAPPEN MONTHLY (50,000 MILES) ONLY WHILE THE VEHICLE WAS STATIONARY (AT STOP LIGHTS OR IDLING IN THE DRIVEWAY). THE ENGINE WOULD LOSE POWER AND THE BATTERY LIGHT WOULD COME ON, AND THE VEHICLE COULD BE STARTED AGAIN IMMEDIATELY. THE VEHICLE ALSO EXHIBITED LURCHING ACCELERATION AT LOW GEARS. IT WOULD NOT TRIGGER ANY CODES (FOR EITHER ISSUE), AND MULTIPLE VW DEALERSHIPS WERE UNABLE TO REPLICATE AND DIAGNOSE THE PROBLEM. THE STALLING THEN OCCURRED WHILE DRIVING (70,000 MILES), CAUSING THE STEERING TO LOCK UP. THIS OCCURRED WHILE ON A FREEWAY AT 70 MPH; THE VEHICLE HAD TO BE PUSHED OFF THE FREEWAY BY AN OFFICER AND THEN TOWED. STILL, THE VEHICLE DID NOT PRODUCE ANY CODES. AFTER OVER 1 MONTH AT THE DEALERSHIP SERVICE CENTER AND REPLACEMENT OF 4 DIFFERENT WIRES THAT APPEARED CORRODED, AND THE TRANSMISSION VALVE BODY, THE SAME ISSUES PERSISTED. THE STALLING BEGAN TO HAPPEN MORE FREQUENTLY, BOTH WHILE STATIONARY AND WHILE DRIVING, AND BEGAN TO TRIGGER THE EPC LIGHT (80,000 MILES). BY THIS TIME IT WAS CLEARLY UNSAFE TO DRIVE. NOT WILLING TO RENT A CAR FOR AN UNKNOWN DURATION FOR THE SERVICE CENTER TO ATTEMPT TO REPLICATE AND DIAGNOSE THE ISSUE, I WAS FORCED TO PURCHASE A NEW VEHICLE.

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VEHICLE BEGAN EXPERIENCING FAILURE WITH THE AUTOMATIC START STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. TAKEN TO DEALERSHIP WHERE THEY SAID THE TRANSMISSION IS OUT. CAR IS ONLY AT 86000 MILES DRIVEN IN NORMAL CONDITIONS. SEEING RECALLS OF VEHICLE RELATED TO TRANSMISSION BUT MY VIN WAS NOT INCLUDED. ADDITIONAL RECALLS RELATED TO DQ200 TRANSMISSION IN OTHER COUNTRIES THAT HAVE RESULTED IN WARRANTY EXTENSIONS. VW OF AMERICA IS YET TO RESPOND TO INQUIRY ON WHY VW HAS EXTENDED POWERTRAIN WARRANTY RELATED TO DQ200 TRANSMISSION IN OTHER COUNTRIES WITH PRODUCTION DATES THROUGH NOVEMBER 2013 BUT NOT THE UNITED STATES.

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COMPLETE LOSS OF POWER WHILE DRIVING STRAIGHT AT HIGH SPEED (50MPH). VEHICLE ENGINE REMAINED ON BUT NO POWER TO WHEELS. VEHICLE HAD TO BE MANEUVERED WHILE "COASTING" TO SIDE OF ROADWAY AND SUBSEQUENTLY TOWED TO SAFETY. DQ200 DSG MECHANTRONIC UNIT FAILURE. VEHICLE HAS 30,203 MILES ON ODO. VOLKSWAGEN SERVICE TECHNICIAN STATES FAILURE AS "(VERIFIED TRANSMISSION DOES NOT ENGAGE REVERSE OR DRIVE. 3 FAULTS IN TRANSMISSION, P117B, P0841 AND P189C. ALL RELATED TO TRANSMISSION FLUID PRESSURE LOSS. FRONT MECHATRONICS COVER BENT OUT AT TOP AND MASSIVE FLUID LOSS. INTERNAL TRANSMISSION FAILURE)" VOLKSWAGEN PERFORMED A RECALL SERVICE ON THIS UNIT IN 2014 IN ORDER TO PREVENT THIS FAILURE, YET THE FAILURE HAPPENED REGARDLESS. (I WAS NOT AWARE OF THIS RECALL UNTIL ONLY AFTER THE FAILURE OCCURRED AND I RESEARCHED THE HISTORY OF THIS VEHICLE.)

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WHEN DRIVING CAR IT JUST STOPS OUT OF NOWHERE,ON HIGHWAY AND ON STREET. VERY DANGEROUS. THEN IT DOESN'T START UP RIGHT AWAY ,AND I HAVE TO WAIT BETWEEN 5 AND 20 MINUTES. THIS HAPPENS IN MOTION

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