Aug 17, 2017Electrical system
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE." WHEN CAR IS PARKED ANYWHERE KEY USUALLY WON'T TURN TO START CAR, EVENTUALLY DOES, BUT SOMETIMES THE KEY WILL NOT TURN TO SHUT THE CAR OFF, SO IT STAYS RUNNING TILL THE KEY DECIDES IT WANTS TO COME OUT OR RUN OUT OF GAS AFTER SAVING FOR YEARS, BOUGHT THIS CAR FOR OUR DAUGHTER, AFRAID TO DRIVE ANYWHERE. MAY GET STUCK SOMEWHERE WHERE KEY WILL NOT TURN TO START CAR. IF A CAR DOES NOT TURN OFF OR START, THIS IS A SAFETY CONCERN. I HAVE ONLY HAD THE CAR LESS THAN 2 WEEKS AND NOTICE IT IS GETTING HARDER AND HARDER TO TURN THE KEY ON OR OFF. MANY COMPLAINTS REGARDING THE SAME ISSUE, WHICH APPEARS TO BE THE IGNITION SWITCH LOCK. VOLKSWAGEN SHOULD RECALL THESE CARS FOR FAULTY IGNITION SWITCHES. THANK YOU - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA ODI 11016072
Aug 6, 2017Transmission & drivetrainElectrical systemEngine
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
NHTSA ODI 11013120
Jul 29, 2017Electrical system
THE KEY GETS STUCK SO IT WONT TURN TO SHUT THE CAR OFF. IF ABLE TO GET IT TO TURN THE CAR OFF THE KEY GETS STUCK SO YOU CAN'T TAKE IT OUT. TRYING TO TURN THE CAR OFF THE KEY GETS STUCK.
NHTSA ODI 11011483
Jul 19, 2017Electrical system
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
NHTSA ODI 11006329
Jul 18, 2017Electrical system
KEY STUCK IN IGNITION! THE KEY KEEPS GETTING STUCK IN ON POSITION IN THE IGNITION SWITCH AFTER COMING TO A STOP. AN EXCESSIVE AMOUNT OF WIGGLING, TURNING, PULLING OR JERKING WILL EVENTUALLY MOVE THE KEY TO THE OFF POSITION. SOMETIMES IT TAKE UP TO 20 MINUTES BY A STRONG PERSON TO ACCOMPLISH THIS TASK. ALTHOUGH THIS CAR IS OUT OF WARRANTY HOWEVER THIS IS A KNOWN ISSUE AND VW IS AWARE OF THIS ISSUE. HOWEVER VW USA HAS REFUSED TO RECALL NOR PAY TOWARDS THE REPAIR COST WHICH HAS BEEN QUOTED AT $800 BY THE DEALERSHIP.
NHTSA ODI 11006192
Jul 18, 2017Electrical system
TAKATA RECALL. KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE.
NHTSA ODI 11006263
Jul 12, 2017Electrical system
WHILE CAR IS IN PARK, KEY WILL GET STUCK IN IGNITION WHILE ATTEMPTING TO TURN CAR OFF. UNABLE TO TURN KEY TO THE OFF POSITION.
NHTSA ODI 11004817
Jul 2, 2017Electrical system
IGNITION SWITCH GETS STUCK BOTH WHEN STARTING AND WHILE STOPPING, HAD TO LET MY CAR RUN FOR HOURS BEFORE I HAD TO WIGGLE OUT THE KEY, DONT THINK THIS WILL WORK FOR LONG.
NHTSA ODI 11002715
Jun 19, 2017Electrical system
IT HAS ALWAYS BEEN HARD TO CUT THE CAR OFF. BUT I ASSUMED IT WAS THE KEY . THIS WEEKEND AFTER GETTING MY OIL CHANGED WE COULD NOT GET THE KEY OUT THE IGNITION.THE IGNITIOJ SWITCH WOULDN'T CUT OFF. IT TOOK OVER AN HOUR TO GET THE KEY OUT.THIS WAS THE FIRST TIME THE KEY HAS EVER GOT STUCK LIKE THAT. AND SINCE THEN IT HAS STALLED 3 MORE TIMES. IT DOES REQUIRE A LOT OF PRESSURE OR SHAKING OF THE KEY IN THE SWITCH FOR THE IGNITION TO FINALLY CUT OFF.
NHTSA ODI 10995796
May 21, 2017Electrical system
MY CAR WAS PARKED AND I COULD NOT GET THE KEY OUT OF THE IGNITION. THE STEERING COLUMN WAS NOT LOCKED. I HAD TO WIGGLE THE KEY A BUNCH TO GET IT OUT. ONCE I GOT THE KEY OUT OF THE IGNITION IT WAS VERY HOT. THIS HAPPENED FOUR TIMES IN ONE DAY.
NHTSA ODI 10990819
Apr 26, 2017Electrical system
WHILE PARKED, KEY GETS STUCK ON IGNITION AND WHILE TRYING TO TURN OF THE ENGINE. THERE IS ALSO MAJOR RESISTANCE WHEN TRYING TO TURN THE KEY TO THE "ON" POSITION TO START THE CAR. A FEW TIMES IT TOOK MORE THAN 20 MIN OF TRYING IN ORDER TO SUCCESSFULLY TURN OFF THE ENGINE AND REMOVE THE KEY, ALTHOUGH TURNING OFF THE CAR DOES NOT MEAN THE KEY WILL NOT BE STUCK.
NHTSA ODI 10980785
Apr 13, 2017Electrical system
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS WILL BE THE 3RD TIME THE IGNITION HOUSING HAS HAD TO BE REPLACED IN THE LAST 3 YEARS. THE LAST TIME IT HAPPENED I HAD TO LEAVE MY CAR RUNNING IN THE DRIVEWAY OVERNIGHT.
NHTSA ODI 10972353
Mar 16, 2017Electrical systemVisibility & wipers
THE WIPER MOTOR AND THE FLUID WASHER PUMP ARE ILL ENGINEERED AND HAVE A TENDENCY TO BURN OUT VERY QUICKLY. BOTH THE WIPER MOTOR AND FLUID WASHER PUMP ON MY JETTA HAVE TO BE REPLACED AT A COST OF APPROXIMATELY $1,000. THIS IS NOT ACCEPTABLE IN A CAR THAT IS LESS THAN 4 YEARS OLD, AND UNDER 58,000 MILES. EITHER THE DESIGN OF THE SYSTEMS IS POOR, OR VW IS USING INFERIOR PARTS THAT QUICKLY ARE OBSOLETE. IT IS NOT SAFE TO HAVE CARS THAT WIPER MOTORS BURN OUT THAT QUICKLY (AND WITHOUT NOTICE) AND IT IS ALSO NOT SAFE TO HAVE FLUID PUMPS THAT WEAR OUT THAT QUICKLY. IT AFFECTS VISIBILITY AND DRIVING SAFETY.
NHTSA ODI 10966327
Mar 3, 2017Electrical system
IGNITION KEY WILL NOT TURN CAR OFF. ONLY WAY TO SHUT IT OFF WITH FORCE APPLIED TO THE KEY...WENT TO DEALER THOUGHT IT WAS THE KEY , BUT OTHER KEY DID SAME THING. IGNITION SWITCH MAY BE FAULTY.
NHTSA ODI 10958371
Jan 29, 2017Electrical system
WHEN I TRY TO TURN OFF MY CAR THE KEY GETS STUCK IN THE IGNITION SWITCH. THIS HAS BEEN HAPPENING FOR MONTHS. AS MANY PEOPLE THAT ICE SEEN WITH THIS ISSUE THIS NEEDS TO BE A RECALL OR BUY BAKING THE VEHICLES.
NHTSA ODI 10948175
Jan 15, 2017Electrical systemEngine
I BOUGHT A NEW 2013 VOLKSWAGEN JETTA 2.5L SE. WE PURCHASED THIS CAR AS A THIRD VEHICLE FOR MY TWO TEENAGE CHILDREN TO USE. MY SON WAS HOME FROM COLLEGE AND USED IT TO COMMUTE TO A DAILY INTERNSHIP DURING THE SUMMER OF 2016 WHEN HE NOTICED THAT ON TWO OCCASIONS IT LOST POWER ON THE HIGHWAY WHILE HE WAS TRAVELING 60 MILES PER HOUR. THAT FALL I TOOK MY DAUGHTER TO DO HER DRIVERS TEST IN THE JETTA. IT LOST POWER TWICE EN-ROUTE TO THE FACILITY AND LOST POWER AN ADDITIONAL THREE TIMES WHILE I DROVE IT HOME. I TOOK IT TO THE DEALER A FEW DAYS LATER AND IT LOST POWER SEVERAL TIMES ON THE WAY. I COMPLAINED TO DICK DEAN (THE DEALER WE BOUGHT IT FROM) AND TO VOLKSWAGEN ON MULTIPLE OCCASIONS. I TOLD THEM THAT THIS SITUATION THREATENED THE SAFETY OF MY TWO CHILDREN. THE DEALER CLAIMS THAT THEY COULDN'T GET THE CAR TO MIMIC THE COMPLAINT. DICK DEAN AND VOLKSWAGEN OFFERED ME A FEW THOUSANDS DOLLARS OFF ON A NEW JETTA. I TOOK THE OFFER BECAUSE OF THE SAFETY FACTOR OF MY CHILDREN. I THINK IT IS THE HEIGHT OF IRRESPONSIBILITY OF BOTH ORGANIZATIONS FOR NOT STANDING BEHIND THEIR PRODUCT GIVEN THE SERIOUS NATURE OF THIS COMPLAINT. WHEN I RESEARCHED THIS ISSUE I FOUND NUMEROUS OTHER CUSTOMERS WITH THE SAME COMPLAINT ABOUT THE 3013 JETTA. I AM SHOCKED THAT THIS COMPANY IS ALLOWED TO GET AWAY WITH THIS KIND OF BEHAVIOR, FORCING A CUSTOMER TO PAY FOR A NEW CAR WHEN THERE IS A SERIOUS SAFETY ISSUE INVOLVED. THIS CAR HAD AROUND 20,000 MILES ON IT AT THE TIME AND WAS STILL UNDER EXTENDED WARRANTY!
NHTSA ODI 10945379
Jan 8, 2017Electrical system
HORN WORKS INTERMITTENTLY, CAUSING A SAFETY ISSUE IF IT IS UNAVAILABLE WHILE DRIVING. HORN WORKS 1 DAY (VIA STEERING WHEEL AND ALARM/LOCK ACTIVATION), BUT DOES NOT THE NEXT DAY. THIS HAS BEEN OCCURRING ON MY VEHICLE FOR 2-3 MONTHS. *TR
NHTSA ODI 10940404
Dec 6, 2016Electrical system
CAN NOT REMOVE KEY FROM IGNITION. EXTREMELY DIFFICULT.
NHTSA ODI 10930135
Dec 6, 2016Transmission & drivetrainElectrical system
IGNITION WOULD NOT TURN OFF RESULTING IN HAVING TO LEAVE THE CAR RUNNING FOR AN EXTENDED PERIOD OF TIME. FEATURES BUILT IN TO THE CAR DID NOT PERMIT ME TO LOCK THE CAR WHILE THE KEY WAS IN IGNITION. THE CAR HAD TO BE LEFT RUNNING WITH NO WAY TO LOCK THE CAR TO PREVENT THEFT OR CHILDREN FROM ACCESSING THE CAR. VEHICLE WAS STATIONARY. *TR
NHTSA ODI 10930270
Oct 30, 2016Electrical systemBody & structureEngine
WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND. *TR
NHTSA ODI 10920084
Sep 6, 2016Electrical system
2013 JETTA SE WITH 79K ON IT AND THE KEY IS STUCK IN THE IGNITION - IT'S AT THE DEALER NOW AND I'M SURE FROM WHAT I'VE READ IT'S GOING TO BE RATHER COSTLY TO FIX A PROBLEM THAT VW IS AWARE OF AND NOT WILLING TO RECALL. I HAVE HAD MANY CARS AND NEVER ENCOUNTERED ANYTHING LIKE THIS - ABSURD.
NHTSA ODI 10903922
Jul 15, 2016Electrical system
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN SYSTEM FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HORN SYSTEM NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY WHAT CAUSED THE HORN SYSTEM TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI 10884968
Jun 29, 2016Electrical system
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING 35 MPH, THE HORN FAILED TO OPERATE WHEN DEPRESSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
NHTSA ODI 10881416
Jun 13, 2016Electrical system
IGNITION SWITCH WILL NOT RELEASE THE KEY CAN NOT TURN OFF ENGINE( THREE TIMES THE WEEKEND OF 6 11 2016)
NHTSA ODI 10873805
May 16, 2016Electrical system
KEY GETS STUCK AT TIMES AND CANNOT TURN THE CAR OFF. THE STEERLOCK KEEPS THE KEY FROM OPERATING. THIS HAPPENS WHEN THE CAR IS STATIONARY.THERE IS NO WAY TO STOP THE MOTOR WHEN THIS HAPPENS. THIS WAS REPAIRED ON 5/16/2016 WITH PART #5C6-905-841
NHTSA ODI 10865294