What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING CEASED AND THE VEHICLE DECELERATED AND STALLED WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS FIRST TOWED TO THE RESIDENCE, THEN TO PIGNATARO VOLKSWAGEN (10633 EVERGREEN WAY, EVERETT, WA 98204) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,936.

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I HAVE A 2013 JETTA HYBRID THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALERSHIP. THEY RAN DIAGNOSTIC AND SAID THE MECHTRONIC UNIT HAS TO BE REPLACED OR THE VEHICLE COULD STOP WORKING WHILE DRIVING. THERE IS A RECALL 34J6/4V FOR ALL JETTA HYBRIDS FROM 2013-2014. VW TELLS ME MY VEHICLE DOES NOT QUALIFY. MY CARS VIN # IS WITHIN THE PARAMETERS ON THE ATTACHED BULLETIN AS WELL. I BELIEVE I WAS NEVER NOTIFIED BECAUSE I PURCHASED THE CAR USED AND THE PREVIOUS OWNER RECEIVED THE INFORMATION.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CHICO VOLKSWAGEN (902 MAIN ST, CHICO, CA 95928; (530) 891-6275) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11374588

10/21/2020 - I WAS DRIVING ON THE FREEWAY IN STOP & GO TRAFFIC WHEN I WENT TO GO AGAIN THE CAR JUST REVVED BUT DID NOT GO UNDER POWER. THE HYBRID LIGHT CAME ON & THE GEAR INDICATOR STARTED TO FLASH. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY & TRIED TO PUT IT IN REVERSE & ALSO TRIED TO USE THE MANUAL SHIFTING OPTION TO SEE IF THAT WOULD WORK, AGAIN NO MOVEMENT. HAD IT TOWED TO A LOCAL SHOP THAT WORKS ON VOLKSWAGENS & AUDIS. UPON UNLOADING THE VEHICLE OFF OF THE TOW TRUCK I NOTICED FRESH FLUID ON THE BED OF THE TRUCK TOWARD THE DRIVERS SIDE FRONT. I DID NOT THINK ANYTHING OF IT BECAUSE WHEN I PULLED OFF OF THE FREEWAY I DID NOT SEE ANY FLUIDS LEAKING FROM THE VEHICLE. 10/22/2020 - THE SHOP PULLED A CODE THAT INDICATED LOW PRESSURE IN THE TRANSMISSION. HE MENTIONED A RECALL THAT CAME UP OF 34J6. I TOLD THEM THAT AFTER DROPPING THE VEHICLE THE NIGHT BEFORE THAT I LIFTED THE HOOD AND SAW WHAT LOOKED LIKE SOME SORT OF FLUID SPRAY NEAR THE DRIVERS SIDE FRONT. I CALLED VW CARE HOTLINE AND ASKED ABOUT 34J6 RECALL, MY CAR IS NOT PART OF THAT RECALL 10/26/2020 - THE SHOP CALLED TO LET ME KNOW THAT THEY DID A VISUAL INSPECTION & THEY FOUND THE COVER FOR THE MECHATRONIC UNIT LIFTED OFF AND EVEN PULLED OVER 2 BOLTS THAT HOLD IT ONTO THE TRANSMISSION. HE SAID BASED ON THAT HE MENTIONED RECALL 34J6 & THAT A VW DEALER SHOULD DO THE WORK. HAD THE CAR TOWED TO HANSEL VW IN SANTA ROSA, CA. MET THE CAR AT THE DEALERSHIP TO HAVE THEM WRITE A DIAGNOSIS WORK ORDER, ROUGHLY UP TO $400 TO DIAGNOSE WHAT HAPPENED 10/28/2020 - HANSEL'S SERVICE ADVISOR CALLED TO LET ME KNOW THAT THE COVER OF THE M.U. HAD PULLED AWAY & THAT SOMETHING INTERNAL HAPPENED. THE ADVISOR OR THE TECHNICICAN CALLED VW AMERICA TO INQUIRE ABOUT REPLACING THE M.U. ONLY TO BE TOLD IT WOULD REQUIRE A FULL TRANSMISSION REPLACEMENT. WAITING ON AN ESTIMATE FROM THEM ON A NEW TRANSMISSION.

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THE CAR IS 88K MILES AND ONE DAY I GET AN ENGINE LIGHT AND I TAKE IT TO THE DEALERSHIP TO GET DIAGNOSED THEY TOLD ME THE TRANSMISSION IS FAILING AND NEED TO BE REPLACED AND IT'S 8 THOUSAND DOLLARS TO FIX

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I STARTED MY CAR WITH NO ISSUE BUT WHEN IT WAS PUT INTO REVERSE IT BEGAN MAKING A HORRIBLE CLUNKING/GRINDING NOISE THEN SHUT OFF AND COULD NOT START AFTER. TO BE CLEAR: THE CAR WAS IN MOTION BEFORE MAKING THE NOISE AND SHUTTING DOWN, BUT HAD NOT GONE FAR BEFORE DYING. I DID NOT MAKE IT OUT OF THE PARKING LOT. IT HADN'T HAD ANY ISSUES AT ALL BEFORE THIS AND HAS ALWAYS HAD IT'S MAINTENANCE TAKEN CARE OF ON TIME. WE TOOK IT TO A VW DEALERSHIP TO HAVE IT CHECKED AND IT TURNED OUT THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. WE HAD IT REPLACED AND IT SEEMED TO BE RUNNING OKAY, BUT AS SOON AS WE TOOK IT HOME IT WOULDN'T START UP AGAIN. WE ONCE AGAIN TOOK IT TO A DEALERSHIP AND FOUND THAT THE MECHATRONIC UNIT WAS ALSO BAD. WE HAD TAKEN IT IN TO HAVE IT CHECKED SINCE WE HEARD THERE WAS A RECALL ON THE MECHATRONIC UNITS IN SOME VW VEHICLES BUT WE'RE TOLD THAT IT DIDN'T APPLY TO OUR VIN NUMBER. I BELIEVE THAT THEY DID NOT INCLUDE A NUMBER OF DIFFERENT CARS IN THE RECALL THAT SHOULD HAVE BEEN INCLUDED. I AM DEFINITELY NOT THE FIRST PERSON TO HAVE THIS HAPPEN AFTER BEING TOLD THAT THE RECALL DIDN'T APPLY TO THEIR CALL.

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RECALL 19V866000 "VOLKSWAGEN GROUP OF AMERICA, INC (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2013-2014 JETTA HYBRID VEHICLES MANUFACTURED OCTOBER 2012 THROUGH OCTOBER 2013 AND EQUIPPED WITH A DQ-200 DIRECT-SHIFT GEARBOX. DUE TO GEARBOX FLUID ADDITIVES, THE CONTROL MODULE WITHIN THE GEARBOX MAY CORRODE. THE DEPOSITS FROM THIS CORROSION MAY CAUSE AN ELECTRICAL SHORT AND RESULT IN A STALL-LIKE CONDITION." MY 2013 VW JETTA HYBRID IS SHOWING THE SAME SYMPTOMS AS THIS RECALL. AT 125K MILES, I HAD TO LIMP IT INTO THE VW DEALERSHIP AFTER ONLY ODD GEARS WOULD ENGAGE. DRIVING DOWN THE ROAD OR TRYING TO GET ONTO THE HIGHWAY OR AT A COMPLETE STOP. THE TRANSMISSION WOULD LOOSE POWER AND THE CAR WOULD HAVE TO BE PULLED TO THE SIDE OF THE ROAD TO BE SHUT DOWN AND RESTARTED MULTIPLE TIMES. THE DEALERSHIP IS UNABLE TO FIX THE TRANSMISSION AS WELL AS ANY OTHER TRANSMISSION SHOP BECAUSE VW DOES NOT SELL PARTS TO THE TRANSMISSION BECAUSE IT IS A "TRADE SECRET". A NEW TRANSMISSION IS $6000 AND BY THE BLOGS PEOPLE POST WITH THIS EXACT TROUBLE, THE TRANSMISSION DOES NOT LAST MORE THAN ~100K MILES.

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EXPERIENCED SUDDEN LOSE OF DRIVE POWER AS DESCRIBED IN RECALL 34J6

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TRANSMISSION IS FAILING AND LEAVING THE VEHICEL UNABLE TO MOVE AT TIMES IN TRAFFIC, ENGINE REVS AND GEARS DO NOT ENGAGE WHILE DRIVING IN TRAFFIC AT TIMES. VW DEALERSHIP STATES THEY ARE WAITING FOR A RECALL NOTICE TO REPAIR BUT UNTILL THEN, THE FIX IS OVER 8K

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THE VEHICLE WAS BEING DRIVEN. WHILE IT WAS IN MOTION ON THE FREEWAY THE HYBRID LIGHT TURNED ON WHEN THIS HAPPENED. AT THE SAME TIME THE AC STOPPED COOLING. ONCE WE GOT HOME WE INSPECTED IT. THE FREEZE ON IS FULL AND NOTHING IS WRONG WITH THE AC CONDENSOR. WE TURNED IT ON AND TOOK IT FOR A DRIVE DOWN THE NEIGHBORHOOD BUT THE GEAR SHIFT WONT WORK. THE CAR LOSES POWER WHEN SWITCHED TO THE SECOND SHIFT. WE HAVE TAKEN IT TO VOLKSWAGON AND THEY QUOTED US A REPAIR FOR THE ENTIRE TRANSMISSION REPLACEMENT. YET THERE IS A OPEN RECALL.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V866000 (POWER TRAIN) HOWEVER, THE PARTS NEEDED TO REPAIR THE DEFECT WAS UNAVAILABLE. THE LOCAL DEALER ED PAYNE VW LOCATED AT 2003 E EXPRESSWAY 83, MISSION, TX 78572 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11351650

SUDDEN AND RANDOM LOSS OF DRIVING POWER- FAULT CODE P177B CLUTCH 1 TOLERANCE LIMIT REACHED CAUSING MECHANICAL MALFUNCTION. VEHICLE SOMETIMES IS IN MOTION AND STALLS AND JERKS. OTHER TIMES IT IS WHEN TRYING TO ACCELERATE- SUDDEN LOSS OF POWER. ALMOST CAUSED A CRASH WITH MY TEENAGE DAUGHTER AND 2 OF HER FRIENDS INSIDE.

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2013 VW JETTA HYBRID HAS CHECK ENGINE LIGHT COME ON AND GO OFF INTERMITTENTLY. CAR WAS TAKEN INTO VW DEALER TO EVALUATE. DEALER PROCEEDS TO SAY TRANSMISSION IS DEFECTIVE, CLUTCH WAS MALFUNCTION & OIL WAS LEAKING. ACCORDING TO A NEW RECALL IN 2/2020, VW MENTIONED THAT IF THE SOFTWARE RECALL WAS NOT ADDRESSED ISSUES WITH THE TRANSMISSION & CLUTCH COULD OCCUR. WHEN CAR WAS TAKEN AND EVALUATED IT WAS FOUND TO HAVE ALL OF THE POSSIBLE PROBLEMS LISTED WITH THIS RECALL

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HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT). THE CRACK MAY LEAD TO AN INTERNAL LEAK, WHICH, IN TURN, MAY LEAD TO INSUFFICIENT TRANSMISSION OIL PRESSURE. IF THIS HAPPENS, THE TRANSMISSION WARNING LIGHT WILL ILLUMINATE IN THE INSTRUMENT PANEL. IF THE WARNING LIGHT IS IGNORED AND THE VEHICLE IS DRIVEN, THE CLUTCH MAY NOT ENGAGE. FAILURE OF THE CLUTCH TO ENGAGE MAY CAUSE A SUDDEN LOSS OF POWER TO THE WHEELS, POTENTIALLY LEADING TO A VEHICLE CRASH. THIS RECALL FOR VW IS NUMBER 34J6 AS WAS TO INCLUDE VW JETTA HYBRIDS FOR 2013-2015. MY VEHICLE IS A 2013 JETTA HYBRID WITH THE SAME ISSUE AS THIS RECALL BUT VW REFUSES TO INCLUDE MY VEHICLE IN THE RECALL.

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I WAS NOTIFIED OF A RECALL IN DECEMBER (8 MONTHS AGO) FOR "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT)" BUT TO DATE THE NO REPAIR HAS BEEN MADE OR MADE AVAILABLE.

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ENGINE LIGHT CAME ON, RIGHT AFTER CAR WOULD NOT GO INTO GEAR AND CAR BECAME INOPERABLE. THE CONSUMER STATED WHILE DRIVING THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED A RECALL WOULD SOON BE RELEASED AND TO WAIT UNTIL THEN FOR REPAIRS. THE VEHICLE WAS PARTIALLY REPAIRED. THE MANUFACTURER STATED ANY FURTHER REPAIRS WERE NOT INCLUDED IN THE RECALL. *JS

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HER RESIDENCE. THE CONTACT STATED THAT WHILE DRIVING TO SERRAMONTE VOLKSWAGEN LOCATED AT 711 SERRAMONTE BLVD, COLMA, CA 94014, (888)345-5205, THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE DEALER INSTEAD. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED FROM PARK TO DRIVE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE FAILURE RECURRED AND THE PROCESS WAS REPEATED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO CLAY COOLEY VOLKSWAGEN PARK CITIES (5555 LEMMON AVE DALLAS, TX 75209) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

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UNDER WARRANTY AND RECALL THE SPEED CRANK(CRANK SENSOR) WAS REPLACED . AND YEAR LATER AFTER WARRANTY EXPIRE SPEED CRANK (SENSORY CRANK ) NEEDED TO BE REPLACED. OVERALL THE AC COMPRESSOR WAS REPLACED, THE MIRROR BACK NEEDED TO BE REPLACED EXTERIOR, THE DOOR NEEDED TO BE TIGHTENED, LOCK SENSOR NEEDED TO BE REPLACED, KEY IGNITION NEEDED TO BE REPLACED, AND NOW WHERE THE CRANK IS AN OIL LEAK HAS HAPPENED. THE MAIN REAR SEAL NEEDS TO BE REPLACED. OVER ALL REPAIRS HAVE BEEN COSTLY EVERY YEAR AROUND A THOUSAND OR MORE SINCE BOUGHTEN. *TR

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CONCERNS 2013 VW JETTA HYBRID SEL 1.4L DECEMBER 06, 2019, MANUFACTURER RECALL NUMBER34J6, NHTSA RECALL NUMBER 19V866, RECALL STATUS: "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE," SUMMARY: "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT), LEAKING AND LEADING TO INSUFFICIENT TRANSMISSION OIL PRESSURE." STILL NO FIX AVAILABLE AND NO ESTIMATED DATE OF PROVIDING A FIX FROM VW USA CUSTOMER CARE AS OF MAY 24, 2020. I AM BECOMING CONCERNED THAT VW IS IGNORING THIS RECALL BECAUSE OF THE INORDINATE EXPENSE OF REPAIR. THIS RECALL HAS ALMOST OBLITERATED THE RESALE VALUE OF THE CAR. *TR *BF *TR

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THERE WAS AN ENGINE MISFIRE WHILE DRIVING AT VARIOUS SPEEDS WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF ALAMO HEIGHTS (1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS ASSOCIATED WITH THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

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THIS VEHICLE LOST POWER AS I WAS GOING THROUGH AN INTERSECTION. WARNING LIGHTS LIT UP LIKE THE FOURTH OF JULY. IT ENTERED INTO A STALL-LIKE CONDITION AND COULD HAVE EASILY CAUSED A LIFE THREATENING ACCIDENT. DEALERSHIP FOUND NO ISSUES. APPROXIMATELY 6 MONTHS LATER, THE TRANSMISSION NEEDS TO BE ENTIRELY REPLACED AT A COST OF $8,000. USD. THE VEHICLE HAS BEEN WELL MAINTAINED AND HAD ONLY 85,000 MILES WHEN THIS FAILURE OCCURRED. *TR

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I HAVE A 2013 JETTA HYBRID THAT IS HAVING THE LOSS OF DRIVE AND SHIFTING ISSUES AS OUTLINED IN THE RECALL YET MY VIN# IS NOT ONE THAT IS ON THE LIST. THERE HAVE BEEN SEVERAL TIMES WHILE DRIVING ON THE INTERSTATE AS WELL AS LOCALLY THAT THE CAR WILL JUST SUDDENLY LOSE POWER AND I CANNOT GET IT BACK UP TO SPEED TO PULL OVER. THE CODES THAT ARE COMING UP BECAUSE THE CHECK ENGINE LIGHT IS ON ARE: STUCK IN REVERSE, STUCK IN 5TH GEAR LUCKILY I HAVEN'T HAD ANY ACCIDENTS. I HAVE TAKEN THE CAR TO BE DIAGNOSED BY A VOLKSWAGEN DEALERSHIP AS WELL AS AN INDEPENDENT AUTO SHOP THAT SPECIALIZES IN VOLKSWAGENS BOTH WITH THE SAME RESULT THAT IS NEEDS A TRANSMISSION. I DON'T UNDERSTAND WHY IT IS NOT BEING RECALLED WHEN IT IS DOING ALL THE SAME THINGS THAT IS STATED IN THE RECALL AND NOT TO MENTION THE SAFETY IMPLICATIONS. THIS IS VERY FRUSTRATING WHEN I CANNOT SAFELY RELY ON MY CAR NOT KNOWING WHEN IT WILL HAPPEN AND IF I WILL BE AS LUCKY AS TO NOT GET INTO AN ACCIDENT. I REALLY WISH VOLKSWAGEN WOULD DO SOMETHING ABOUT THIS, BUT THE ONLY THING I KEEP HEARING IS I'M SORRY YOUR VIN# IS NOT ON THE RECALL. *TR

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK OR NEUTRAL, THE ENGINE FLUCTUATED BETWEEN ELECTRIC TO GAS AND GAS TO ELECTRIC. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE VOLKSWAGEN BILLINGS (4040 KING AVE W, BILLINGS, MT 59108, (888) 479-2165) WHERE AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHATRONIC TRANSMISSION CONTROL UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

NHTSA ODI 11323567

MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. VW SERVICE SAYS THERE IS SOME INTERNAL OIL LEAK AND PROBLEM IS NOT OF MECHATRONIC UNIT AND I HAVE TO PAY FOR REPLACING TRANSMISSION.IAM NOT PROVIDED WITH ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "THERE ARE CRACKS ON TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPLACING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD HAVE BEEN DAMAGED BECAUSE OF DAMAGED TRANSMISSION. THERE ARE SO MANY PROBLEMS WITH MY VW. VW SERVICE IS NOT GIVING CLEAR PICTURE.WHEN THERE IS RECALL AND MY VEHICLE VIN SHOWS THAT IT HAS MECHATRONIC RECALL WHY IAM ASKED TO PAY FOR TRANSMISSION? VW SERVICE IS REFUSING TO REPAIR MY VEHICLE FOR THE RECALL MECHATRONIC UNIT AND THEY ASK ME TO PAY FOR REPLACING THE TRANSMISSION.

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