What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH, THE HORN FAILED TO OPERATE WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HORN MODULE HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,137.

NHTSA ODI 11113993

EPC LIGHT COMES ON AND OFF. VEHICLE LOSES ALL THROTTLE, NO POWER. ENGINE IS ON BUT ELECTRICAL AND GAS PEDAL NO AFFECT. SHUTS DOWN. DRIVE 10-20MINS SHUTS DOWN. HAZARD

NHTSA ODI 11110968

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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IGNITION SWITCH MALFUNCTION. VEHICLE WON'T TURN OFF, KEY CANNOT BE REMOVED.

NHTSA ODI 11105244

LESS THAN 30000 MILES REPLACED TRANSMISSION, AIRBAG LIGHT STAY ON ,NO HORN,NO STEERING WHEEL CONTROLS.SAME THING RECALLED FOR JETTA, BUT NOT JETTA HYBIRDS..

NHTSA ODI 11103940

TRANSMISSION REPLACED,STEERING WHEEL CONTROL NOT WORKING,MODULE FAILED

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SATIONARY VEHICLE OFF, TRYING TO TURN IT ON THE IGNITION STICKS MAKING IT HARD TO TURN BACK ON.

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DURING DRIVING CONDITIONS THE VEHICLE STALLS THEN SPEEDS UP ALMOST CAUSING A CRASH INTO THE CAR AHEAD OF ME. SOMETIMES WHEN BRAKING, THE VEHICLE SURGES WHILE MY FOOT IS ON THE BRAKE. THE VW DEALER DIAGNOSED IT AS CORROSION OF THE CONTROL MODULE WITHIN THE GEARBOX. THIS WAS THE EXACT PROBLEM THE CAR WAS RECALLED FOR UNDER VW RECALL NUMBER 34F6/4V IN NOVEMBER 2013. THE CAR WAS BROUGHT IN IN DEC. 2013 PER THE RECALL TO CHANGE THE GEARBOX OIL BUT ONLY HAD A 12 MONTH WARRANTY. NOW, THE CORROSION CAUSED THE SAME PROBLEM THAT THE RECALL TRIED TO PREVENT. THE RECALL DID NOT CORRECT THE PROBLEM. THE COST TO FIX IS $8500! SINCE IT OUTSIDE THE WARRANTY PERIOD, VW WILL NOT PAY. THIS IS A CLEAR SAFETY ISSUE THAT VW NEEDS TO CORRECT. THE RECALL FIX OF CHANGING THE TYPE OF GEARBOX OIL DID NOT STOP THE CORROSION WHICH DAMAGED THE CONTROL MODULE.

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CANNOT TURN ON MY CAR. THE IGNITION SWITCH WILL NOT TORMENT

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2013 VW JETTA, 2.5 ENGINE, AT, APPROX 16,900 MILES. ON MAY 8, 2018, DURING A RIGHT HAND TURN, THE VEHICLE STOPPED RUNNING IN THE MIDDLE OF A BUSY INTERSECTION NEAR OAKWOOD HILLS SHOPPING MALL, EAU CLAIRE WI. THE LOSS OF ENGINE POWER CAUSED LOSS OF POWER STEERING. THE VEHICLE WAS STRANDED IN INTERSECTION. AAA WAS CALLED. VEHICLE WAS ABLE TO BE RE-STARTED AND CLEARED FROM INTERSECTION BEFORE AAA ARRIVED. IT WAS DRIVEN HOME. ON MAY 9, 2018, THE VEHICLE BUCKED AND LOST POWER DURING A RIGHT HAND TURN AT MALL DRIVE AND HIGHWAY 93 EAU CLAIRE.WI. DTC'S CHECKED WITH NONE FOUND. I SUSPECT A BAD RELAY OR IGNITION SWITCH.

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AFTER MY VOLKSWAGEN 3 YEARS 36K WARRANTY WAS OVER I STARTED HAVING PROBLEMS REMOVING MY KEY FROM THE IGNITION. I HAD MENTIONED IT TO THE SERVICE ADVISOR WHO STATED THAT MY WARRANTY WAS ALREADY LAPSED AND I WOULD BE RESPONSIBLE FOR THE REPAIR. IN APRIL 2018, I RECEIVED A NOTICE FROM VOLKSWAGEN OF AN EXTENDED WARRANTY ON THE STEERING COLUMN LOCK HOUSING MAY DEVELOP A PROBLEM OF HARD TO REMOVE THE KEY OR NOT BEING ABLE TO REMOVE IT ALL. THIS IS THE EXACT PROBLEM THAT I HAVE BEEN HAVING SINCE THE MANUFACTURES WARRANTY EXPIRED IN JUNE OF 2016. IN THE ATTACHED LETTER IT STATES THAT THE WARRANTY EXTENSION EXTENDED TO ADDRESS THIS PROBLEM WAS FOR 10 YEARS OR 100K WHICHEVER COMES FIRST. I CURRENTLY HAVE ABOUT 104K ON MY VEHICLE, BUT NONE THE LESS TOOK IT INTO VOLKSWAGEN OF THE WOODLANDS IN TEXAS TO HAVE IT DIAGNOSED FOR THIS DEFECTIVE STEERING HOUSING ON 04/28/2018. I WAS ADVISED THAT THE STEERING HOUSING WAS IN FACT DEFECTIVE BY THE TECHNICIAN AT THIS DEALERSHIP. I WAS UNABLE TO GET RESOLUTION FROM VOLKSWAGEN CUSTOMER SERVICE AND CONTACTED KATHRENE FOX AT VW EXECUTIVE OFFICE TO SEE IF VOLKSWAGEN WOULD COVER THIS DEFECTIVE PART SINCE I WAS 4K OVER THERE 100K EXTENDED PART WARRANTY WHICH SHOULD BE A SAFETY RECALL NOT A EXTENDED WARRANTY AS OUTLINED IN THERE LETTER. I WAS TOLD BY MS. FOX THAT VW COULD NOT COVER THE STEERING HOUSING WHICH IS WITHOUT DOUBT A SAFETY HAZARD BECAUSE I WAS NOT A LOYAL CUSTOMER AND I WAS OVER THERE WARRANTY EXTENSION FOR THIS DEFECTIVE STEERING COLUMN HOUSING BY 4K. I AM WILLING TO ASSIST YOU IN YOUR INVESTIGATION IN ANY WAY TO RESOLVE THIS SAFETY ISSUE THAT INVOLVES NUMEROUS VEHICLE. THANK YOU

NHTSA ODI 11091114

THE HORN STOPPED WORKING 1 WEEK AGO. I AM ALSO REPLACING BULBS EVERY 2 MONTHS. I CAN'T USE MY HORN AND THE DEALER IS CHARGING ME A CRAZY FEE TO FIX THIS. I AM NOT THE ONLY ONE THAT'S GOING THROUGH THIS

NHTSA ODI 11082550

OVERUSED OF SOY WIRING HAS CAUSED HUNDREDS OF NEEDLESS DOLLARS OF REPAIR WORK. WIRING IS BEING CHEWED ABOUT BY RODENTS SINCE RODENTS LIKE SOY PRODUCTS.

NHTSA ODI 11079204

PASSENGER ISNT DETECTED, AIRBAGS WONT DEPLOY ON THAT SIDE. CAR RANDOMLY WONT DETECT A PASSENGER IN THE SEAT, AND WILL DEACTIVE THE AIRBAGS.

NHTSA ODI 11075208

EVERY TIME I GO OVER 10 MPH THE DOOR LOCKS TRY TO LOCK BUT THEY DON'T SO WHEN I BRAKE AND GO LESS THAN 10 MPH IT HAPPENS AGAIN. DURING RUSH HOUR TRAFFIC THEY GO OFF 50 TO 100 TIMES. IT IS AN ISSUE THAT I HAVE SEEN FROM LOOKING UP THE PROBLEM ON THE INTERNET. IT HAS AFFECTED EVERY DOOR IN MY CAR TO THE POINT WHERE IT HAS TO BE FIXED AND I AM UNABLE TO OPEN THE DOORS FROM OUTSIDE THE CAR. PLEASE HELP AND LOOK INTO THIS MATTER. IT HAS BEEN DOING THIS FOR ABOUT 6 MONTHS.

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THE HYBRID SYSTEM DRIVE HAS FAILED, FUEL DOOR ACTUATOR PART THAT WAS RECOMMENDED IS INCORRECT IN THEIR SYSTEM. I THINK THEY HAVE DIFFICULT ISSUES WITH READING MY VIN BECAUSE MY CAR ACTUALLY HAS NUMEROUS RECALLS BUT AREN'T SEEN. EMISSION REPAIRS HAVE BEEN DONE AND NOT RESOLVED. AFTER THOSE REPAIRS BY VW DEALERSHIP UNDER WARRANTY, THE HYBRID SYSTEM FAILED AND NOW DOES NOT ENGAGE THE ELECTRIC MOTOR

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN, ALARM, AND DOOR LOCKS FAILED TO BEEP/OPERATE AS INTENDED WITHOUT WARNING. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

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A YEAR AGO THE VEHICLE WOULD NOT ACCELERATE WHILE DRIVING AND WOULD THEN COME TO A STOP. IT WAS TAKEN TO THE DEALERSHIP WHERE THEY SAID IT WAS A WIRING ISSUE. IN THE PAST YEAR THE VEHICLE WILL TURN OFF WHEN SITTING IN TRAFFIC OR AT A LIGHT. CAR WILL NOT DETECT KEY FOB EVEN WHEN NEW BATTERIES HAVE BEEN USED. CAR WILL SAY NO KEY.

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"FUEL PUMP DEFECT". MY 2013 VW JETTA HAS BEEN RANDOMLY STALLING OUT IN MID COMMUTE WITHIN THE LAST FEW MONTHS. I WILL BE DRIVING AND THE VEHICLE JUST CUTS OFF AND I HAVE TO CRANK THE CAR BACK ON AND BEING MINDFUL OF ONGOING TRAFFIC. THIS IS INCREASING BECOMING AN ISSUE AS I INITIALLY THOUGHT IT WAS A RANDOM OCCURRENCE HOWEVER AS THIS HAS REPEATEDLY OCCURRED OUT OF NO WHERE WHEN I'M TRAVELING IN HEAVY TRAFFIC IT HAS BECOME VERY SCARY IN AN ACCIDENT OCCURING. I SAW THAT THERE IS A RECALL ON SELECT VW VEHICLES HOWEVER IT DOES NOT INCLUDE MY VEHICLE WHICH APPEARS SHOULD ALSO BE IMMEDIATELY INCLUDED AS THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE KEY WAS STUCK AND FAILED TO EXIT THE SWITCH. THE VEHICLE WAS TAKEN TO BRANDON VOLKSWAGEN (9816 E ADAMO DR, TAMPA, FL 33619) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

NHTSA ODI 11034041

KEY GETS STUCK IN IGNITION AND WON'T TURN OFF. VW DEALERSHIP IS AWARE OF ISSUE SAY OO BY IT IS A COMMON PROBLEM. IGNITION CYLENDER WAS REPLACED ONCE ALREADY AT 32,000 MILES. NOW THE SAME ISSUE IS BACK AT 70,000 MILES ON THE REPLACEMENT PART.

NHTSA ODI 11021670

KEY GETS STUCK IN POSITION WHEN TURNING OFF THE ENGINE. CAN'T TURN OFF VEHICLE OR REMOVE THE KEY

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION KEY BECAME STUCK IN THE IGNITION. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE TURNED OFF AND WAS STUCK IN THE RUN POSITION ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO SOUTHPORT VOLKSWAGEN OF BATON ROUGE LOUISIANA (LOCATED AT 13940 AIRLINE HIGHWAY, 70817) TO BE DIAGNOSED. IN THE PAST, THE CONTACT WAS INSTRUCTED BY THE DEALER TO SNAP THE KEY BACK AND FORTH IN ORDER TO TURN OFF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 34,000.

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2013 VW JETTA HYBRID THE VECHILES FELT LIKE IT WAS CUTTING IN AND OUT AT EVER STOP AND JERKED US BACK AND FORTH ALITTLE.. AFTER RETURNING TO NORTH COAST AUTOMALL OF AKRON. THEY SAID THAT WAS NORMAL THAT ALL HYBRIDS DID THAT.. SO YES I WAS EXCITED HAVEN'T HAD A NEW CAR IN ALONG TIME . AFTER WILLING AND DEALING WITH BANKS THEY SAID WE NEED 1500.00 DOWN AND YOU MUST BUY THIS EXTENDED WARRANTY OR ALL BETS OFF. NOT TRYING TO FIGHT WITH ANYONE AT THE TIME MY GIRL WAS UPSET AND DIDN'T WANT TO PAY ANOTHER 2500 FOR THIS WARRANTY THAT WE TOLD FIXED ANYTHING ON THIS CAR.. AFTER FINALLY JUST SAYING SCREW IT GUESS YOU NEVER KNOW WHAT KIND OF PROBLEMS MAY COME. SO THEY PROMISED ME A NEW TIRE AND GAVE ME A PLATINUM EXTENDED WARRANTY PACKET SENT US ON ARE WAY . ALSO INCLUDE WAS THE VECHILES HAD LIGHT DAMAGE TO IT NOTHING MAJOR..., SO AFTER DRIVING THE CAR FOR A COUPLE DAYS NOTICE SERIOUS STAKING LIKE AND JERKY BAD .. SO TOOK IT BACK TO DEAL TO GET TIRE PUT ON AND VECHILES CHECKED WENT TO MALL ACROSS STREET TO COME BACK TO WE CAN'T GET UR CAR RUNNING IT JUST WON'T START.. SO AFTER LEAVING IN A LENDER CAR LET ME REMIND YOU THE CAR I JUST GOT 3 DAYS BEFORE.. SO DAVE WALTERS VW DEALERSHIP CALLS AND SAY NEED A MECHTRONIC UNIT.. .. SO AT 63000 MILES THEY SAID LOOKS LIKE IT'S GOING BE ABOUT 3,000 TO FIXS.. ONLY 3,000 MILES OUT OF POWERTRAIN WARRANTY VW CORP.. TELLS ME POWELL WE CAN'T HELP YOU THIS MATTER HAS BEEN RESOLVED YEARS AGO.. SO AFTER FIGHTING WITH VW AND NCOAST I PRETTY MUCH WAS SO AFTER MONTHS OF FIGHTING BACK AND FORTH SUMMER HITS.. NO A/C AND VW OF BRUNSWICK TELLS ME 500.00 AND WELL FIX THE A/C AND GET YOUR EXTENDED WARRANTY TO FIXED THE TRANNY.. SO AFTER DAYS OF A LOANER AGAIN I'M BACK AT SQUARE WELL YOUR EXTENDED WARRANTY DOESN'T AFTER MONTHS AND MONTHS OF GETTING PUSHED AROUND BYE LAIRS , FRAUD , FALSE INFO AND SOLD A FALSE EXTENDED WARRANTY AND VW CORP THAT DOESN'T WANT

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