What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

ENGINE STALLS AND SHUTS OFF WHILE DRIVING. VEHICLE IN MOTION AT 45 MPH AND STALLED AND AGAIN AT APPROX 30MPH AND 25MPH WITHIN A WEEK.

NHTSA ODI 11182776

TWICE STALLED AT A TRAFFIC LIGHT, CURRENTLY HAS ENGINE MALFUNCTION CODE P2015 FOR INTAKE FLAP VALVE FAILURE. VW STATES IT IS A KNOWN PROBLEM FOR THE CCTA ENGINE CODE FOR 2011-2012 VW 2.0T TSI ENGINES. HOWEVER SINCE IT WASN'T EXTENDED TO MY VEHICLE EVEN THOUGH THEY ARE THE SAME THEY WILL NOT HONOR THE EXTENDED WARRANTY BECAUSE NHTSA DIDN'T IDENTIFY MY VEHICLE YEAR YET.

NHTSA ODI 11175702

WHEN DRIVING CAR IT JUST STOPS OUT OF NOWHERE,ON HIGHWAY AND ON STREET. VERY DANGEROUS. THEN IT DOESN'T START UP RIGHT AWAY ,AND I HAVE TO WAIT BETWEEN 5 AND 20 MINUTES. THIS HAPPENS IN MOTION

NHTSA ODI 11174367

MY CAR WHILE ON THE BUSY INTERSTATE SUDDENLY LOST POWER. IT WAS RUNNING BUT PUSHING THE GAS PEDAL DID NOTHING. I WAS ABLE TO GET IT TO THE SHOULDER. I SHUT THE CAR OFF, WAITED 5 MIN, & TURNED IT BACK ON. THE EPC LIGHT WAS ON. I WAS ABLE TO THEN MANEUVER SLOWLY TO A NEARBY TRUCK STOP TO CALL FOR A TOW. THE CAR SURGED THE WHOLE TIME. 1 WEEK LATER THE VW DEALERSHIP SAYS ENGINE ELECTRICAL HARNESS FAILURE & THAT IT WILL COST ME $1200. OF COURSE IT'S OUT OF WARRANTY & NO RECALLS. THIS IS DANGEROUS & COSTLY.

NHTSA ODI 11163988

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE APPROACHING A RED LIGHT, THE VEHICLE STALLED AND THE CHECK ENGINE AND GLOW PLUG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF OCALA (5135 SW COLLEGE ROAD, OCALA, FL 34474) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,890.

NHTSA ODI 11163431

TAKATA RECALL: THE HYBRID SYSTEM FAILED WHILE I WAS DRIVING. THE ENGINE STILL RAN BUT I COULDN'T DRIVE. I WAS STRANDED IN THE MIDDLE OF THE ROAD.

NHTSA ODI 11152238

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

NHTSA ODI 11150218

I WAS DRIVING ON THE HIGHWAY AND THE CAR STOPPED MOVING. IT WAS A TRANSMISSION ISSUE WITH THE GEAR BOX. THE SAME RECALL THAT THE VOLKSWAGEN HAS BUT WHEN I LOOK UP MY VIN IT DOESN'T COME. HOWEVER I HAD THE SAME ISSUE HAPPEN AS THE ONE DESCRIBED IN THE RECALL. I REPLACED THE TRANSMISSION BUT THE CAR IS STILL JERKING AROUND A LOT. I WANT VOLKSWAGEN TO TAKE CARE OF THAT.

NHTSA ODI 11145112

TAKATA RECALL VW JETA WAS IN AN ACCIDENT DUE TO FREEZING RAIN IN JANUARY 2017 (KNOXVILLE, TN). VW SLID INTO ANOTHER CAR CAUSING IN EXCESS OF $5,000 DAMAGE; HOWEVER, THE AIRBAGS FAILED TO ACTIVATE. COMPLETE FAILURE IN AIR CONDITIONING SYSTEM/COMPRESSOR ELECTRICAL SYSTEM LOCKS/UNLOCKS DOORS WHILE DRIVING. ELECTRICAL SYSTEM ROLLS DOWN WINDOWS FOR NO REASON. THIS BEGUN 70K MILES

NHTSA ODI 11123870

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BAY RIDGE VOLKSWAGEN (4TH AVE, BROOKLYN, NY 11209), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,000.

NHTSA ODI 11115305

THE TENSIONER IN MY VEHICLE FAILED CAUSING THE TIMING CHAIN TO JUMP TEETH WHICH SENT THE PISTONS CRASHING INTO THE VALVES AND CAUSED CATASTROPHIC ENGINE DAMAGE RESULTING IN ME NEEDING AN ENTIRE NEW ENGINE ACCORDING TO THE ROW FORD AUBURN MAINE DEALERSHIP AND VW OF AMERICA. THERE IS A CLASS ACTION LAWSUIT GOING ON RIGHT NOW INVOLVING THIS DEFECTIVE TENSIONER. ALSO MY VEHICLE IS ONLY 1230 MILES OVER THE 60,000 MILE POWERTRAIN WARRANTY WHICH WOULD REPLACE THE ENGINE AND FALL HOWEVER I'M NOT RECEIVING ANY HELP WITH THIS AND I FEEL THAT THE DEALERSHIP AND VW SHOULD TAKE CARE OF THIS INFO SINCE THEY'VE KNOWN OF THIS PROBLEM FOR YEARS BUT NEVER ISSUED A RECALL .

NHTSA ODI 11104272

MY CAR WAS STARTED IN THE MORNING TO GO TO WORK AND IT MADE A LOUD NOISE. THE ENGINE WAS IMMEDIATELY SHUT DOWN AND TOWED TO THE DEALER. THE DEALER READ A P00166 CODE AND TORE DOWN THE TOP END OF THE MOTOR. THE DEALER IDENTIFIED A FAILED TIMING CHAIN TENSIONER WHICH CAUSED THE CHAIN TO SLIP AND CAUSE IRREPARABLE DAMAGE TO THE HEAD. I WAS QUOTED $6,200 FOR REPAIR OF A KNOWN FAULTY PART THAT WAS SUPPOSED TO LAST THE LIFE OF ENGINE AND I WAS NOT NOTIFIED ABOUT.

NHTSA ODI 11101499

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH UPHILL, THE VEHICLE STARTED TO JERK AND DID NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE FAILED TO MAKE IT UP THE HILL AND THE CONTACT HAD TO SHIFT INTO REVERSE AND REVERSE BACK DOWN THE HILL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. UPON PARKING AND EXITING THE VEHICLE, A REDDISH FLUID WAS SEEN LEAKING FROM THE ENGINE COMPARTMENT ONTO THE GROUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

NHTSA ODI 11101047

TIME CHAINING BELT LOOSE AND NEEDS TO BE REPLACED AND ONLY HAS 66,000 MILES. RECALL LAWSUIT ACTS HAVE BEEN TAKING PLACE AND I BELIEVE MY CARS TIMING CHAIN NEEDS TO BE RECALLED

NHTSA ODI 11099845

TIMING BELT STRETCHED OUT AFTER ENGINE ONLY HAS 65,000 MILES ON IT THIS COULD CAUSE THE ENGINE TO SHUT DOWN WHILE CAR IS RUNNING AND COULD POTENTIALLY CAUSE A CRASH AND EVEN A FATAL CRASH.

NHTSA ODI 11099853

CAR JERKS WHEN ACCELERATING, WHILE DRIVING ON THE HIGHWAY CAR TURNED OFF AND HAD TO BE TOWED TO VOLKSWAGEN DEALERSHIP. AFTER DIAGNOSTIC VOLKSWAGEN SAID NOTHING WAS WRONG WITH THE VEHICLE. THIS IS THE SECOND INCIDENT INVOLVING THE CAR JERKING AND TURNING OFF, BOTH TIMES VOLKSWAGEN WAS UNABLE TO FIND ANY ISSUES WITH THE VEHICLE. I FEEL THIS IS A SAFETY CONCERN WITH MY WIFE AND KIDS USING THIS VEHICLE AS A DAILY DRIVER.

NHTSA ODI 11093794

2013 VW JETTA, 2.5 ENGINE, AT, APPROX 16,900 MILES. ON MAY 8, 2018, DURING A RIGHT HAND TURN, THE VEHICLE STOPPED RUNNING IN THE MIDDLE OF A BUSY INTERSECTION NEAR OAKWOOD HILLS SHOPPING MALL, EAU CLAIRE WI. THE LOSS OF ENGINE POWER CAUSED LOSS OF POWER STEERING. THE VEHICLE WAS STRANDED IN INTERSECTION. AAA WAS CALLED. VEHICLE WAS ABLE TO BE RE-STARTED AND CLEARED FROM INTERSECTION BEFORE AAA ARRIVED. IT WAS DRIVEN HOME. ON MAY 9, 2018, THE VEHICLE BUCKED AND LOST POWER DURING A RIGHT HAND TURN AT MALL DRIVE AND HIGHWAY 93 EAU CLAIRE.WI. DTC'S CHECKED WITH NONE FOUND. I SUSPECT A BAD RELAY OR IGNITION SWITCH.

NHTSA ODI 11092752

WHILE DRIVING ON HIGHWAY EPC AND CHECK ENGINE LIGHTS UP AND THE CAR SUDDENLY LOOSE POWER AND START JERKING STEP ON GAS TO SPEED UP ONLY ENGINE REVVED UP HIGH BUT THERES NO ACCELERATION OR SPEED GAIN I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD SAFELY BUT WHAT IF ITS RUSH HOUR AND THERES A CAR FOLLOWING BEHIND ME IT SURE GOING TO SLAM INTO MY CAR. I HEARD A LOT OF COMPLAINT SIMILAR TO WHAT I EXPERIENCED. IN MY OPINION ITS A MANUFACTURERS DEFECT THAT SHOULD BE LOOK ON AND NEEDS A THOROUGH INVESTIGATION IN ORDER TO AVOID ACCIDENT AND ROAD MISHAPS.

NHTSA ODI 11088532

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE COOLANT INDICATOR ILLUMINATED. RALPH THAYER VOLKSWAGEN IN LIVONIA, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WATER PUMP NEEDED REPLACEMENT, ALONG WITH A COOLANT FLUSH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,719.

NHTSA ODI 11079808

WHILE VEHICLE IN PARKING WITH MOTOR ON IT SHUT OFF. THIS HAS HAPPENED TWICE. THE FIRST TIME WAS IN MY CARPORT, THE SECOND TIME IN WAS ON THE STREET. THERE WAS NO LIGHTS ON DASH THAT WOULD INDICATE SOMETHING WAS WRONG. I IMMEDIATELY TURNED IT ON AND NO FUTHER PROBLEMS AT THE TIME.

NHTSA ODI 11079059

AT 63K MILES ENGINE NEEDS REPLACING! THERE IS 0% COMPRESSION FROM THE 2ND CYLINDER AND LOSS OF 2.5 QUARTS OF OIL. CAR HAS BEEN MAINTAINED REGULARLY. VEHICLE WAS IN MOTION WHEN LOSS OF REV OCCURRED, ENGINE LIGHT BEGAN FLASHING. VEHICLE WOULD NO LONGER CRUISE ABOVE 30 MPH.

NHTSA ODI 11065457

ERROR CODE P309D, EXPERIENCED LOSS OF POWER WHILE DRIVING. CAR WOULD NOT GO INTO HYBRID MODE, THEN 1 DAY LATER, EXPERIENCED LOSS OF POWER WHILE DRIVING. VOLKSWAGEN HAS RECALLED SAME MODEL AND YEAR, HOWEVER THEY SAID MY VIN WAS NOT INCLUDED. GEAR SHIFT BOX REPLACED UNDER RECALL IN 2014. VOLKSWAGEN CUSTOMER SERVICE WILL NOT ASSIST WITH THE REPAIR OR INCLUDE IT IN THE RECENT NEW RECALL. WHILE DRIVING AND PRESSING THE GAS PETAL, THE CAR WON'T MOVE FORWARD AND FEELS LIKE ITS STUCK IN NEUTRAL. HAS TO TURN OFF AND IN THE CAR TO GO 50 FT. CAR ISN'T DRIVEABLE OR SAFE.

NHTSA ODI 11061530

I WAS DRIVING THE CAR TODAY AND IT BEGAN TO JERK ALL OF A SUDDEN. THEN THE ENGINE LIGHT FLASHED ON AND OFF. THIS IS VERY CONCERNING TO ME BECAUSE I DON'T KNOW IF THIS IS SERIOUS. AND IF THIS IS COVERED UNDER WARRANTY.

NHTSA ODI 11048488

ENGINE CHECK WARNING DID NOT COME ON. I BROUGHT THE CAR IN FOR ANNUAL SERVICE AND AM INFORMED A THROTTLE AND GASKET ARE BAD. NO ENGINE WARNING NOTICE BUT THEY FOUND IT IN THE CODE. CAR IS AT DEALER. I'M CONCERNED HOW LONG THIS HAS BEEN A PROBLEM AND IF IT CAUSED ANY OTHER ISSUES. WHY WOULD THE CHECK ENGINE LIGHT NOT BE ACTIVATED FOR THIS? IF NOT BRINING IT IN FOR ANNUAL, I WOULDN'T HAVE KNOWN UNTIL THE ENGINE FAILED

NHTSA ODI 11047539

A YEAR AGO THE VEHICLE WOULD NOT ACCELERATE WHILE DRIVING AND WOULD THEN COME TO A STOP. IT WAS TAKEN TO THE DEALERSHIP WHERE THEY SAID IT WAS A WIRING ISSUE. IN THE PAST YEAR THE VEHICLE WILL TURN OFF WHEN SITTING IN TRAFFIC OR AT A LIGHT. CAR WILL NOT DETECT KEY FOB EVEN WHEN NEW BATTERIES HAVE BEEN USED. CAR WILL SAY NO KEY.

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