What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

FUEL SYSTEM FAILED CAUSING METAL SHAVINGS TO GO THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAD TO BE REPLACED.

NHTSA ODI 11019520

WHILE DRIVING UP HILL ON A CITY STREET TRAVELING AT 40 MILES PER HOUR THE ENGINE LOST POWER. FORTUNATELY TRAFFIC WAS LIGHT AT THE TIME AND I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE THE ENGINE LOST ALL POWER AND LATER WOULD NOT RESTART.. IF THIS WAS ON THE HIGHWAY, I WOULD HAVE BEEN DISABLED IN TRAFFIC LANES CREATING A HAZARD FOR MYSELF AND OTHERS. VARIOUS WARNING LIGHTS CAME ON AT THE TIME THE ENGINE LOST POWER. I LATER FOUND OUT THE PROBLEM WAS A 'CATASTROPHIC' HIGH PRESSURE FUEL PUMP FAILURE. THIS IS A KNOWN PROBLEM FOR WHICH VOLKSWAGEN HAS BLAMED ON INCORRECT OR POOR FUEL. THIS WAS NOT THE CAUSE THE PUMP FAILURE IN MY VEHICLE AND POINTS TO PROBLEMS WITH THE PART ITSELF. I LEARNED THAT VOLKSWAGEN PROVIDED AN EXTENDED WARRANTY FOR HIGH PRESSURE FUEL PUMPS, BUT ONLY UP TO THE 2012 MODEL YEAR. (MY VEHICLE IS A 2013 MODEL.) MY VEHICLE HAD 70,657 MILES ON IT AT THE TIME THE PROBLEM OCCURRED.

NHTSA ODI 10936013

LEFT MY HOUSE TO GO TO THE GROCERY STORE. GROCERY STORE IS ABOUT 3 MILES FROM MY HOUSE. WAS THEREFORE MAYBE 15 MINUTES, THEN WENT ACROSS THE STREET TO BUY LUNCH. PARKED CAR OUTSIDE RESTAURANT, AND WAS TAKING MY FOOD TO GO. GOT BACK TO MY CAR ABOUT 5 MINUTES LATER TO HEAD BACK HOME. ABOUT 5 MINUTES AFTER LEAVING RESTAURANT I WAS CROSSING BUSY INTERSECTION WHEN MY GLOW PLUG LIGHT CAME ON, WITHIN IN MINUTE MY CAR HAD COMPLETELY STALLED OUT AND DID NOT COME BACK ON. CAR WAS TOWED TO VW DEALERSHIP AND I WAS TOLD MY HIGH PRESSURE FUEL SYSTEM HAD EXPLODED AND EVERYTHING HAS TO BE REPLACED. THE REPAIR ESTIMATE I WAS GIVEN IS FOR $6,374.48.

NHTSA ODI 10910477

I PURCHASED THE CAR ON 3/2013, BY 5/2016 THE AC COMPRESSOR FAILED AND I HAD TO PAY $1,000 TO REPLACE, 2 WEEKS LATER THE FUEL PUMP FAILED AND THE CAR STOPPED IN THE MIDDLE OF THE ROAD WHILE DRIVING, THIS WAS VERY UNSAFE I HAD MY CHILD IN THE BACK SEAT AND WE COULD HAVE HAD A SERIOUS ACCIDENT. THE VW REFUSES TO REPAIR BECAUSE A THEY SAY IT'S NOT A DEFAULTY FUEL PUMP. THE DEALER SERVICE STATES IT SHOULD BE APPROVED AND COVERED FOR FULL REPAIR. NOW, I HAVE A $4,000 BILL I CAN'T PAY, A CAR I CAN'T DRIVE AND A CAR PAYMENT FOR A CAR I CAN'T DRIVE. I NEED HELP WITH THIS DEFECTIVE FUEL PUMP.

NHTSA ODI 10883166

THE PROBLEM SHOWING ERROR CODE P0087, P0387 HIGH PRESSURE FUEL PUMP FAILURE, THE COST OF EXPENSIVE TO REPAIR, DIFFICULT TO MEET WARRANTY RELATED POWER-TRAIN & ENGINE. IT HAS BEEN TWOCE BREAK DOWN. ITS THIRD BREAK DOWN. IT ONLY 62K MILEAGES ON IT. VW WANT TO WORKING ON IT DUE OF OUT OF WARRANTY COST. I AM NOT HAPPY THAT VW IS NOT QUALIFY TO INSPECT PART PROBLEM CAUSE. I HOPE IT IS AFFECT OTHER CUSTOMERS WHO HAVE SIMPLY PROBLEM WITH HPFP.

NHTSA ODI 10746266

WHILE DRIVING IN MY NEIGHBORHOOD I DROVE AWAY FROM A STOP SIGN AND LOST ENGINE POWER. I PULLED OVER AND SAW MY GLOW PLUG LIGHT ON AND THE CHECK ENGINE LIGHT ON. I PUT THE CAR IN PARK AND TURNED IT OFF AND THEN TRIED RESTARTING IT. NO LUCK. I HAD THE VEHICLE TOWED TO THE CLOSEST VW DEALER IN MY AREA AND THE NEXT DAY WAS TOLD MY HIGH PRESSURE FUEL PUMP HAD FAILED AND BEFORE THEY WOULD FIX THE ISSUE A FUEL SAMPLE WOULD HAVE TO BE TESTED. I ASKED WHY AND THEY SAID THERE HAS BEEN ISSUES WITH MISFUELING WITH UNLEADED GASOLINE AND THEY SAID THEY BELIEVED I DID NOT MISFUEL MY CAR BUT WERE FOLLOWING VW'S NEW SERVICE PROTOCOL. IT HAS BEEN 16 DAYS AND I WAS TOLD THEY SENT MY FUEL SAMPLE TO THE WRONG PLACE AND IT NEVER MADE IT TO THE "INDEPENDENT" LAB. SO NOW I WAIT AND THE CAR HAS NOT BEEN TOUCHED. MY VEHICLE RAN NORMALLY UNTIL THE COMPLETE FAILURE OF THE HPFP AND MY CAR IS UNDER THE NEW CAR WARRANTY STILL. I SHOULD NOT HAVE TO BE DEALING WITH THIS AND BE TOLD IF THE DIESEL IS NOT UP TO SPECS THAT I RESPONSIBLE FOR THE GUESTIMATED $7,000 BILL. THERE ARE SO MANY CASES OF THIS ISSUE AND EVEN THE DEALER ADMITTED THE CAR IS NOT DESIGNED FOR THE QUALITY OF FUEL WE HAVE IN THE U.S. AND IT MAKES ME CONCERNED THAT CAR SHOULD NOT BE PRODUCED IF IT CANNOT HANDLE OUR FUEL, ROADS, EMISSIONS TESTING, ETC.. I AM ABSOLUTELY FRUSTRATED, UPSET, AND DO NOT TRUST THE SERVICE BY THE DEALERSHIP ANY LONGER AND DO NOT EVENT WANT TO OWN MY CAR ANYMORE. I WILL NEVER BUY ANOTHER VW AGAIN.

NHTSA ODI 10736028

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED INTERMITTENTLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DIAGNOSTIC MONITORING MACHINE INDICATED THE HIGH PRESSURE FUEL PUMP WAS FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DIAGNOSTIC MACHINE ALSO INDICATED THE SAME FAILURE. SINCE THE VEHICLE DID NOT EXPERIENCE THE FAILURE WHILE AT THE DEALER, THE CONTACT WAS INFORMED THAT NO REPAIRS WOULD BE PERFORMED. IN ADDITION, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). AFTER TAKING TO THE VEHICLE TO THE DEALER, THE CONTACT WAS INFORMED THAT NO REPAIRS WOULD BE DONE, EVEN THOUGH THE REAR END SUSTAINED VISIBLE DAMAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10705005

HIGH PRESSURE FUEL PUMP NOISE. DEALER DIAGNOSED AS PUMP FAILURE DUE TO CONTAMINATED FUEL. VEHICLE HAD ALWAYS BEEN FUELED AT HIGH VOLUME DIESEL OUTLET. FUEL OUTLET HAS LOCAL GOVT. FUEL CONTRACTS AND MONITORS FUEL ON STRICT SCHEDULES AS PER THEIR CONTRACTS. VOLKSWAGEN OF LEE'S SUMMIT FIXED PROBLEM UNDER WARRANTY BUT INDICATED THE "EXTENDED WARRANTY" THAT I PAID EXTRA FOR WOULD NOT HONOR THIS REPAIR AT ANY LATER DATED WHEN THIS PUMP FAILS AGAIN. (DUE TO BAD FUEL) ? *TR

NHTSA ODI 10676369

SEVERAL LIGHTS DISPLAYED ON THE DASH PRECEDED BY A RATTLING NOISE IN THE ENGINE. THE CAR LOST POWER, STALLED AND WAS ABLE TO START ENOUGH TO DRIVE TO THE SHOULDER, AT WHICH POINT IT DIED COMPLETELY. WAS TOWED TO THE DEALERSHIP AND THE HPFP HAD FAILED AND WAS CONTAMINATED WITH METAL SHAVINGS. TOTAL REBUILD OF THE HPPFP. THE HPFP FAILED AGAIN AT 31,8883, THIS TIME WITH NO WARNING EXCEPT A CHECK ENGINE LIGHT FOLLOWED BY A COMPLETE LOSS OF POWER. THE CAR WAS TRAVELING AT 75 MPH IN THE FAST LANE OF I-80. WAS AGAIN TOWED TO DEALERSHIP AND REPAIRED. THEY SAID A BOLT FAILED AND THE SYSTEM WAS AGAIN REBUILT. *TR

NHTSA ODI 10639504

WAS DRIVING WHEN THE CAR SUDDENLY SHUT OFF BUT RADIO AND DASH LIGHTS WERE STILL ON ALMOST CAUSED A CRASH FINALLY GOT CAR STOPPED AND STARTED BACK UP FINE SERIOUS PROBLEM NEEDS FIXED.... *TR

NHTSA ODI 10622643

CAR IS A DIESEL/TDI. CHECK ENGINE LIGHT CAME ON, CAR STALLED AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALERSHIP. PROBLEM TURNED OUT TO BE THE HIGH PRESSURE FUEL PUMP (HPFP) AND ENTIRE FUEL SYSTEM HAD TO BE REPLACED. THIS HAS HAPPENED TWICE IN THE SAME CAR (ONCE AGAIN IN MAY OF 2014 - EXACT SAME PROBLEM). *JS

NHTSA ODI 10592606

MY VEHICLE SUDDENLY LOST ACCELERATION AND SUBSEQUENTLY STALLED. FORTUNATELY, I WAS ABLE TO PULL BETWEEN SOME CONSTRUCTION CONES BEFORE IT LOST POWER COMPLETELY. UPON TOWING TO A DEALER, I WAS TOLD THE FUEL PUMP HAD FAILED. VW WARRANTY WILL COVER ALL DAMAGE, BUT IT IS CONSIDERABLE. ALL FUEL INJECTORS, PUMPS, LINES ETC WILL BE REPLACED. I SOON LEARNED FROM FRIENDS THAT THIS HAPPENED TO THEIR TDI MODEL VEHICLES AS WELL. ALL INFORMATION THAT I FIND DATES TO 2011, BUT YOU NEED TO KNOW THIS PROBLEM IS STILL OCCURRING. I AM VERY CAUTIOUS ABOUT WHERE I FILL UP AND STILL EXPERIENCED THIS FAILURE. IN SPITE OF BEING ASSURED BY THE VW MECHANIC THAT MY CAR WILL BE "PERFECT," I FEEL THAT I NEED TO REPORT THIS INCIDENT. *TT

NHTSA ODI 10537820

APPROACHED TRAFFIC LIGHT (WHICH WAS RED). WHEN LIGHT CHANGED, ATTEMPTED TO MAKE A LEFT TURN. NO POWER FOR ABOUT 3 SECONDS, THEN ACCELERATED THROUGH THE LIGHT AND ALL WAS NORMAL. NOW HAVE ABOUT 1500 MILES ON THE CAR AND SIMILAR SITUATIONS HAVE OCCURRED. ESTIMATED THAT WE HAD ABOUT 15 REPEATS OF THIS PROBLEM. DEALER FOUND NO CODES AND COULD NOT REPEAT THE PROBLEM. DEALER SAID WE WOULD HAVE TO WAIT UNTIL A CODE WAS RECORDED BEFORE THEY COULD DO ANYTHING. PROBLEM OCCURRED TWICE WITH A COLD ENGINE AND THE REST OF THE TIME WHEN THE ENGINE WAS THOROUGHLY WARMED UP. FEEL THAT THIS IS A SAFETY PROBLEM AND SOMETHING MUST BE DONE. WE COULD MAKE A LEFT TURN INTO APPROACHING TRAFFIC AND BE STALLED IN THE MIDDLE OF THE INTERSECTION.. AM AFRAID TO HAVE MY WIFE DRIVE THE CAR. *TR

NHTSA ODI 10519715