What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

TWICE WHILE DRIVING THE VEHICLE WOULD NOT SHIFT THEN STALL. ONCE IT ALSO STARTED TO SHAKE, WON'T GO OVER 30 MPH. ITS EXACTLY AS WHAT IS DESCRIBED IN RECALL 19V866, HOWEVER MY VIN DOESN'T SEEM TO QUALIFY FOR THIS RECALL. QUOTE IS OVER 5K - WHEN MY VEHICLE DIAGNOSTIC RAN, THERE ARE 3 RECALLS SHOWING, HOWEVER WHEN I PUT MY VIN IN, IT SHOWS 0. THERE'S ALSO A NEW RECALL FOR THIS EXACT ISSUE - BUT HAVEN'T HEARD ANYTHING REGARDING MY SPECIFIC VIN

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IGNITION SWITCH HOUSING SUSCEPTIBLE TO HEAT AND KEY WILL NOT TURN IN HIGH TEMPERATURES. 100 PART AND 2.5 HOURS AT 190/HOUR IN LABOR REQUESTED BY VW. PROBLEM STARTED AROUND 60K AND HAS PROGRESSIVELY GOTTEN WORSE. PART NOT DESIGNED TO WITHSTAND NORMAL CAR HEAT.

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IN MOTION IN DRIVE THEN WOULD NOT SHIFT INTO GEAR OR MOVE. I WAS ON A BUSY STREET WITH CARS ALL AROUND ME. IT IS EXACTLY AS DESCRIBED IN NHTSA RECALL 19V866

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IGNITION IS HARD TO TURN. THE KEY WIIL NOT TURN OFF THE ENGINE. THE ONLY WAY TO GET THE IGNITION TO TURN OFF IS TO PHYSICALLY/AGGRESSIVLEY SNAP, FLICK, OR JIGGLE IT TO TURN OFF THE ENGINE. THE ENGINE IS IN PARK WHEN THE INCIDENTS OCCUR. DURING A GOOGLE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF THIS OCCURING. THERE IS A CURRENT RECALL OF THE MICROSWITCH CAUSING IGNITION ISSUES, YET IGNITION CYLINDER IS NOT INCLUDED.

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ENGINE STARTS AND DRIVES FOR A BIT THEN CAR RANDOMLY SHUTS OFF LOOSING ENGINE POWER I HAVE TO THROW IT INTO NEUTRAL OR IT TRYS TO STOP AND LOOSES POWER STEERING MAKING IT DIFFICULT TO TURN OFF THE ROAD SAFELY. HAPPENS GOING SLOW, TURNING, ON THE HIGHWAY ALL THE TIME JUST RANDOMLY WITH NO ENGINE CODES.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A FUEL LINE GOING OVER TOP OF AN ELECTRICAL LINE OR THE ELECTRICAL GOING OVER TOP OF THE FUEL LINE CAUSING THE VEHICLE TO OVERHEAT. THE TEMPERATURE GAUGE LIGHT ILLUMINATED WITH AN AUDIBLE TONE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND LIFTED THE HOOD. THE CONTACT STATED THAT THE COOLANT WAS BUBBLING AND BOILING IN THE COOLANT RESERVOIR. THE CONTACT LET THE VEHICLE SIT UNTIL IT COOLED DOWN AND ADDED COOLANT INTO THE RESERVOIR AND DROVE THE VEHICLE TO HER SON'S RESIDENCE. THE CONTACT CALLED THE DEALER AND INFORMED THEM OF THE FAILURE AND WAS INFORMED TO SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,194.

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2013 VW JETTA HYBRID HAS CHECK ENGINE LIGHT COME ON AND GO OFF INTERMITTENTLY. CAR WAS TAKEN INTO VW DEALER TO EVALUATE. DEALER PROCEEDS TO SAY TRANSMISSION IS DEFECTIVE, CLUTCH WAS MALFUNCTION & OIL WAS LEAKING. ACCORDING TO A NEW RECALL IN 2/2020, VW MENTIONED THAT IF THE SOFTWARE RECALL WAS NOT ADDRESSED ISSUES WITH THE TRANSMISSION & CLUTCH COULD OCCUR. WHEN CAR WAS TAKEN AND EVALUATED IT WAS FOUND TO HAVE ALL OF THE POSSIBLE PROBLEMS LISTED WITH THIS RECALL

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ENGINE LIGHT CAME ON, RIGHT AFTER CAR WOULD NOT GO INTO GEAR AND CAR BECAME INOPERABLE. THE CONSUMER STATED WHILE DRIVING THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED A RECALL WOULD SOON BE RELEASED AND TO WAIT UNTIL THEN FOR REPAIRS. THE VEHICLE WAS PARTIALLY REPAIRED. THE MANUFACTURER STATED ANY FURTHER REPAIRS WERE NOT INCLUDED IN THE RECALL. *JS

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UNDER WARRANTY AND RECALL THE SPEED CRANK(CRANK SENSOR) WAS REPLACED . AND YEAR LATER AFTER WARRANTY EXPIRE SPEED CRANK (SENSORY CRANK ) NEEDED TO BE REPLACED. OVERALL THE AC COMPRESSOR WAS REPLACED, THE MIRROR BACK NEEDED TO BE REPLACED EXTERIOR, THE DOOR NEEDED TO BE TIGHTENED, LOCK SENSOR NEEDED TO BE REPLACED, KEY IGNITION NEEDED TO BE REPLACED, AND NOW WHERE THE CRANK IS AN OIL LEAK HAS HAPPENED. THE MAIN REAR SEAL NEEDS TO BE REPLACED. OVER ALL REPAIRS HAVE BEEN COSTLY EVERY YEAR AROUND A THOUSAND OR MORE SINCE BOUGHTEN. *TR

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WENT TO START THE VEHICLE LAST WEEK, IT STARTED, RPMS JUMPED BETWEEN 3-4, THEN THE ENGINE DIED. HAD IT TOWED TO A MECHANIC, WHERE HE STATED THE TENSIONER WITH THE TIMING CHAIN CAUSED MAJOR DAMAGE WITH THE ENGINE AND THE ENGINE NEEDS TO BE REPLACED. I'VE READ THERE WAS A CLASS ACTION LAWSUIT OVER THIS SPECIFIC ISSUE, BUT THE TIMEFRAME HAS PASSED. MY CHECK ENGINE LIGHT NEVER CAME ON AND I NEVER RECEIVED ANYTHING IN THE MAIL STATING THERE WAS AN ISSUE WITH THIS. IF I HAD, I WOULD OF TAKEN IT TO HAVE IT LOOKED AT. I WOULD LIKE VOLKSWAGEN TO REPLACE MY ENGINE, FREE OF COST, OR TAKE THE VEHICLE BACK. *TR

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I WAS TOLD THAT MY TRANSMISSIONS HAD A RECALL AND WHEN I CALLED THERE WERE NO OPEN RECALLS FOR THEM I'VE BEEN HAVING A PROBLEM RECENTLY WHERE MY CAR WAS GOING FROM ELECTRIC TO GASOLINE WHICH CAUSED MY CAR TO STALL AND THEN WHEN I PRESSED ON THE GAS MY CAR WOULD NOT GO BUT THE CAR WOULD STILL BE ON WITH NO DASH BORED LIGHTS ON THEY COME ON AND THEN THEY TURN OFF. I ASKED IF THEY CAN LOOK AT WHAT WAS REPLACED AND THEY SAID IT WOULD CHARGE ME AN EXPENSIVE AMOUNT TO PAY PER HOUR WHICH IS CRAZY! WHEN I FIRST GOT THE CAR THERE WERE A LOT OF CODES THAT THEY COMPLETELY ERASED FROM THE CAR THE DAY AFTER I GOT IT FROM ANOTHER OWNER I WAS ALREADY HAVING ISSUES AND SHE CALLED AND ASKED JUST THERE WAS NO AVAILABLE SLOTS THEN TOO. WHAT MY CAR IS DOING IS DANGEROUS AND IT'S SCARY I DON'T EVEN WANT TO DRIVE IT AT THIS POINT AND I ONLY HAD IT SINCE MARCH 13TH IF THIS YEAR AND THE RECALL WAS DONE IN FEBRUARY THE ONE GUY TOLD ME AND I'M THE BEGINNING HE TOLD ME JANUARY AND THEY WON'T DO NOTHING ABOUT IT MY E MODE WON'T COME ON ANYMORE AND WHEN MY CAR IS IN STATIONARY IT JERKS CONTINUOUSLY. *TR

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THE TIMING CHAIN NEEDS TO BE REPLACED. THE REPAIR WILL COST MORE THAN THE CAR IS WORTH. THE IS A LAWSUIT FOR THIS ISSUE GOING ON NOW. HOWEVER, MY VIN NUMBER IS SUPPOSEDLY NOT PART OF IT. I DO NO SEE WHY I HAVE TO PAY FOR WHAT IS A CLEAR MANUFACTURING ISSUE FOR THE MAKE MODEL AND YEAR OF THIS CAR?

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MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. VW SERVICE SAYS THERE IS SOME INTERNAL OIL LEAK AND PROBLEM IS NOT OF MECHATRONIC UNIT AND I HAVE TO PAY FOR REPLACING TRANSMISSION.IAM NOT PROVIDED WITH ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "THERE ARE CRACKS ON TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPLACING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD HAVE BEEN DAMAGED BECAUSE OF DAMAGED TRANSMISSION. THERE ARE SO MANY PROBLEMS WITH MY VW. VW SERVICE IS NOT GIVING CLEAR PICTURE.WHEN THERE IS RECALL AND MY VEHICLE VIN SHOWS THAT IT HAS MECHATRONIC RECALL WHY IAM ASKED TO PAY FOR TRANSMISSION? VW SERVICE IS REFUSING TO REPAIR MY VEHICLE FOR THE RECALL MECHATRONIC UNIT AND THEY ASK ME TO PAY FOR REPLACING THE TRANSMISSION.

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MY JETTA SE 2013 KEEPS STALLING WHILE DRIVING. IT HAPPENED SINCE I BOUGHT IT AND TOOK IT TO THE DEALERSHIP A COUPLE OF TIMES, AND NOTHING WRONG WAS FOUND. IT HAS HAPPENED A FEW TIMES DURING THE HIGHWAY AND ALMOST HAVE BEEN IN A COUPLE OF DEADLY ACCIDENTS. THIS HAS ALSO HAPPENED WHILE DRIVING IN REGULAR STREETS AT ABOUT 30-40MPH.I HAVE BEEN READING THAT THIS IS A COMMON ISSUE, BUT SO FAR VW HAS NOT DONE ANYTHING ABOUT IT. ALSO, BOTH HEADLIGHTS ARE NOT WORKING ANYMORE. IT SEEMS MIGHT BE AN ISSUE WITH SOME SENSORS, BUT NOTHING THAT THEY HAVE BEEN ABLE TO IDENTIFY.

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HYBRID EMOTOR (ELECTRONIC TRACTION MOTOR ) FAILS AT 100K MILES . CAN CAUSE SUDDEN FAILURE AND FIRE. VW DOES NOT CONSIDER THIS PART AS PZEV AND DOES NOT FOLLOW CALIFORNIA PZEV LAW.

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FOR THE LAST 30,000 MILES MY VEHICLE HAS SPORADICALLY STALLED OUT OR SHUDDERED HEAVILY AS IF IT WAS ABOUT TO STALL WHILE DRIVING AT LOW SPEEDS OR ACCELERATING. THIS MONTH HOWEVER, MY VEHICLE STALLED OUT AND COMPLETELY LOST POWER FOR A FEW SECONDS WHILE DRIVING AT LOW SPEED IN HEAVY TRAFFIC ON THE INTERSTATE. EACH TIME I WAS DRIVING STRAIGHT AND NOT TURNING WAS INVOLVED. MY TRANSMISSION HAS BEEN REPLACED TWICE AND EACH TIME THIS DID NOT SOLVED THE ISSUE. THESE INCIDENTS KEEP INCREASING IN SEVERITY AND OCCUR RANDOMLY SO I DO NOT KNOW WHEN TO EXPECT. I FEEL UNSAFE WHEN THESE INSTANCES OCCUR.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

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THE ENGINE WILL SHUT OFF WHEN CAR IS IN TRAFFIC OR COMING TO STOP. ENGINE RPM WILL GO TO ZERO AND POWER STEERING AND POWER BRAKING IS LOST.

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DRIVING ON CITY STREET, THE ENGINE QUIT. THERE WAS NO POWER AND THE AUTO HAD TO BE TOWED TO A REPAIR STATION. REPAIR WAS JX1 POWER ELECTRONIC OUTPUT MODEL WHICH WAS CODED AND ADAPTED TO VEHICLE. :(PER BRUNSWICK AUTO MART DOCUMENT). IT WOULD APPEAR THAT THIS VEHICLE ENGINE ELECTRONIC CONTROL MODULE FAILED. IF THE FAILURE HAPPENED ON A HIGHWAY DURING HIGH VOLUME OF TRAFFIC A SERIOUS ISSUE WOULD OCCUR.

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I HAVE A VW 2013 JETTA WITH APPROX 65,000 MILES ON THE VEHICLE. WITH IN THE LAST TWO WEEKS, MY VEHICLE'S ENGINE JUST STOPPED WHILE DRIVING DOWN THE FREEWAY IN PHOENIX, AZ. I AM DRIVING AT THE FLOW OF TRAFFIC AND WHEN I SLOW DOWN AND EVENTUALLY COME TO A STOP THE ENGINE SHUTS OFF. THE FIRST TWO TIMES THERE WAS NO LIGHTS THAT TURNED ON ON THE DISPLAY PANE. LAST SATURDAY WHILE DRIVING TO THE AIRPORT TO PICK UP MY WIFE AGAIN THE ENGINE SHUTS OFF AS DESCRIBED, BUT THIS TIME, IT APPEARED ALL THE LIGHTS WERE ON THE PANEL. I HAD TO PUT THE HAZARD LIGHTS, PUT IT ON PARK TO START THE VEHICLE. I CURRENTLY HAVE THE VEHICLE AT LARRY MILLERS FOR INSPECTION AND TOLD THEM WE HAVE A SAFETY ISSUE WITH THE VEHICLE.

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I PULLED OFF THE HIGHWAY AND WAS TURNING AROUND. THE CAR SUDDENLY STALLED WHILE DRIVING, BUCKED AND THEN WOULD NOT GO INTO GEAR. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION NEEDS TO BE REPLACED. MY HYBRID HAS A DSQ TRANSMISSION THAT IS SO FAULTY, VW HAS EXTENDED THE WARRANTY ON THIS PART IN EVERY COUNTRY BUT THE US! I CALL VW CUSTOMER CARE. THEY COULD NOT ANSWER MY QUESTIONS REGARDING THE DSQ TRANSMISSION AND ITS WELL DOCUMENTED ISSUES AND WHY VW OF AMERICA IS NOT ADDRESSING THESE ISSUES IN ITS HYBRIDS. THE 7 GEAR DSQ TRANSMISSION IS ONLY USED IN THE HYBRID IN THE US AND THE VW HYBRID IS NOT A BIG SELLER IN THE US SO THERE IS LESS REPORTED INFORMATION FOR THIS ISSUE. HOWEVER, MANY HYBRID OWNERS IN THE US HAVE HAD THIS PROBLEM AND VW IS AWARE OF IT. THERE SHOULD BE A RECALL OR AN WARRANTY EXTENSION ISSUED LIKE OTHER COUNTRIES FOR THIS PART. THANK YOU.,

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ON DECEMBER 8, 2016 WE PURCHASED A 2013 VW JETTA HYBRID WITH EXTENDED WARRANTY. WITHIN 3 MONTHS IT WAS LOSING POWER, JUMPY AND NOT DRIVING CORRECTLY. THIS WAS FOR MY 16 YEAR OLD SON. IT WOULD LOSE COMPLETE POWER ON THE STREET. NOT IDEAL FOR A BRAND NEW DRIVER. TOWED IT TO DEALER, TOLD NEEDED NEW TRANSMISSION. FOUR WEEKS LATER WE FINALLY GOT CAR BACK. STILL NOTICED A JUMPY FEELING WHEN DRIVING BUT ASSUMED DEALER FIXED CORRECTLY. IN NOVEMBER 2017 SAME THING HAPPENED, LOSS OF POWER, JUMPY, NOT SAFE AT ALL. TOWED IN TO DEALER AGAIN AND THEY SAID VEHICLE NEEDED REPAIRS OF 12K AND NOT COVERED BY WARRANTY. I COULD NOT PAY THAT NOR COULD I NOT UNDERSTAND WHY IT WASN'T COVERED??? DEALER SAID CAR WAS UNDRIVEABLE AND THEY GAVE US 500.00. I STILL OWE 11K ON THE LOAN. PLEASE HELP, I AM JUST SICK ABOUT THE WAY I WAS TREATED AND THE DEBT I INCURRED FOR NO REASON. I REALLY FEEL LIKE THIS WAS A LEMON.

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THE VEHICLE STALLS INTERMITTENTLY, LOSING POWER TO THE ENGINE. AT FIRST, IT BEGAN TO HAPPEN MONTHLY (50,000 MILES) ONLY WHILE THE VEHICLE WAS STATIONARY (AT STOP LIGHTS OR IDLING IN THE DRIVEWAY). THE ENGINE WOULD LOSE POWER AND THE BATTERY LIGHT WOULD COME ON, AND THE VEHICLE COULD BE STARTED AGAIN IMMEDIATELY. THE VEHICLE ALSO EXHIBITED LURCHING ACCELERATION AT LOW GEARS. IT WOULD NOT TRIGGER ANY CODES (FOR EITHER ISSUE), AND MULTIPLE VW DEALERSHIPS WERE UNABLE TO REPLICATE AND DIAGNOSE THE PROBLEM. THE STALLING THEN OCCURRED WHILE DRIVING (70,000 MILES), CAUSING THE STEERING TO LOCK UP. THIS OCCURRED WHILE ON A FREEWAY AT 70 MPH; THE VEHICLE HAD TO BE PUSHED OFF THE FREEWAY BY AN OFFICER AND THEN TOWED. STILL, THE VEHICLE DID NOT PRODUCE ANY CODES. AFTER OVER 1 MONTH AT THE DEALERSHIP SERVICE CENTER AND REPLACEMENT OF 4 DIFFERENT WIRES THAT APPEARED CORRODED, AND THE TRANSMISSION VALVE BODY, THE SAME ISSUES PERSISTED. THE STALLING BEGAN TO HAPPEN MORE FREQUENTLY, BOTH WHILE STATIONARY AND WHILE DRIVING, AND BEGAN TO TRIGGER THE EPC LIGHT (80,000 MILES). BY THIS TIME IT WAS CLEARLY UNSAFE TO DRIVE. NOT WILLING TO RENT A CAR FOR AN UNKNOWN DURATION FOR THE SERVICE CENTER TO ATTEMPT TO REPLICATE AND DIAGNOSE THE ISSUE, I WAS FORCED TO PURCHASE A NEW VEHICLE.

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I WENT TO DEALER TO HAVE MY OIL CHANGE. I DID COMPLAIN STRANGE NOISE FROM MY ENGINE AND I MENTIONED MY ENGINE IS 2.0 TSI. IT MAY HAS A RECALL ON TIMING CHAIN EXTENSIONER. THEY CHECK THE VIN AND SAID MY CAR HAS NO RECALL AT ALL. THEY REFUSE TO PUT THAT NOTE ON MY REGISTATION. I CAN HEAR THE CHAIN NOISE WHEN I SPEED UP TO 30 MILE. ALSO SOMETIME I START THE CAR, THE BANGING STRANGE NOISE COME OUT.

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DTC P2432 STORED IN ECM. VW ISSUED A WARRANTY EXTENSION FOR 2012 MODEL JETTAS FOR THIS ISSUE. BOTH MODEL YEARS HAVE EXACT SAME SAI SYSTEM AND PRESSURE SENSOR. VW IS ON ITS 3RD GENERATION OF PRESSURE SENSOR AND PIPE CONFIGURATIONS AS THEY KNOW THEY HAVE AN ISSUE. WARRANTY EXTENSION SHOULD BE GRANTED FOR 2013 MODEL YEAR.

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