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What 148 owners told NHTSA about the 2013 Volkswagen Cc

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (148)Crash / fire / injury (8)Airbags (89)Engine (19)Fuel system (19)Electrical system (17)Steering (8)Wheels (7)Speed control (6)Brakes (5)Lights (3)Transmission & drivetrain (3)

89 of 148 complaints match · Airbags · clear filters · page 2 of 4

May 16, 2017SteeringAirbags

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP SIGN, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THE STEERING WHEEL FELT ABNORMAL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY DECLINED THE CLAIM DUE TO THE VEHICLE WAS ALREADY SERVICED UNDER CASE NUMBER: 170565403. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

NHTSA ODI 10985926

May 9, 2017Airbags

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10984518

May 4, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING VARIOUS SPEEDS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THE RECALL REMEDY PART WAS ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED.*JS

NHTSA ODI 10983515

Apr 25, 2017Airbags

I HAVE RECEIVED 3 SAFETY NOTICES REGARDING THE TAKATA AIR BAG SINCE LATE 2015 WHEN I CAME INTO OWNERSHIP OF MY VEHICLE (VW CC) FOR WHICH I HAVE BEEN UNABLE TO HAVE REPLACED. AFTER SPEAKING WITH A REP FROM VW OF SAN BERNARDINO ON 4/25/17, I WAS INFORMED AGAIN THE PART NEEDED TO PERFORM THE REPLACEMENT IS IN SHORT SUPPLY WITH NO TIME LINE ON WHEN IT WILL BECOME AVAILABLE. I WAS ALSO TOLD TAKATA IS NOT ACTIVELY RELEASING THE PART NEEDED FOR THE RECALL AND THAT I WOULD BE NOTIFIED WHENEVER IT BECOMES AVAILABLE.

NHTSA ODI 10980443

Apr 21, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT HE WOULD BE NOTIFIED WHEN THE PART BECAME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/23/17*LJ CONSUMER STATED THE CAR HAS BEEN FIXED BY DEALER ON 5/9/17 UPDATED 9/27/18*JB

NHTSA ODI 10979847

Apr 19, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MANUFACTURER STATED THAT THEY WERE FOLLOWING NHTSA'S GUIDANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10979287

Apr 11, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10971965

Mar 31, 2017Airbags

TAKATA RECALL. NOTIFIED IN FEBRUARY, 2016. STILL NOT REPLACED.

NHTSA ODI 10969814

Mar 29, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10969281

Mar 24, 2017Airbags

TAKATA RECALL : VOLKSWAGEN DEALER IN HOUSTON IS UNABLE TO PROVIDE TE REPLACEMENT FOR THE AIRBAG FOR THE PAST 5 MONTHS. THEY JUST DON'T RECEIVE THEM THE RECALL WAS MADE IN FEB 2016 AND 13 MONTH LATER VW STILL NOT ABLE TO EXECUTE AGAINST THE RECALL

NHTSA ODI 10968305

Mar 16, 2017Airbags

I'M AN ACTIVE DUTY SERVICE MEMBER (ARMY) AND MY NAME IS [XXX]. I AM SERVICING MY VEHICLE OUT OF THE VW STORE LOCATED IN COLUMBUS GA. MY CONCERN IS THAT I DON'T FEEL SAFE DRIVING MY VEHICLE DUE TO A RECALL. I HAVE RECENTLY PURCHASED A VEHICLE THAT IS UNDER THE RECALL FOR THE TAKATA AIR BAG FOR THE DRIVER SIDE. I HAVE CONTACTED MY LOCAL DEALER THAT I STATED ABOVE AND SPOKE WITH THE SERVICE MANAGER. HE INFORMED ME THAT PART TO FIX MY CAR IS NOT SCHEDULE TO COME IN UNTIL JUNE 2017. FURTHERMORE, HE ALSO MADE IT CLEAR THAT IT WAS NOT POSSIBLE TO PROVIDE ME WITH A LOANER/RENTAL UNTIL THE PARTS CAME IN. I THEN REACHED OUT TO VW OF AMERICA (CASE # [XXX]) AND PRETTY MUCH RECEIVED THE SAME ANSWER, THAT THEY DO NOT HAVE A SYSTEM IN PLACE FOR PROVIDING LOANERS FOR THIS RECALL. MEANWHILE I DON'T FEEL SAFE DRIVING THIS CAR DAY TO DAY GIVEN THAT THIS ISSUE WITH THIS RECALL HAS CLAIMED MORE THAN TEN LIVES AND HAS INJURED MORE THAN A HUNDRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10966360

Mar 1, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER INFORMED THE CONTACT THAT NHTSA SHOULD BE CONTACTED DUE TO NO COMMUNICATION FROM THEM AND NHTSA WAS LEADING THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10957778

Feb 27, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10957288

Feb 24, 2017Airbags

TAKATA RECALL - RECALL HAS BEEN OUT SINCE FEB 2016 AND TO DATE THE REPAIR HAS NOT BEEN COMPLETED. VERY CONCERN FOR THE SAFETY OF THIS VEHICLE AS IT IS DRIVEN DAILY IN COMMUTER TRAFFIC. AS I AM UNABLE TO TRADE IN VEHICLE AT ROSEVILLE VW WITHOUT THE DEALER CHARGING ME $3000 DUE TO THE CANNOT RETAIL THE CAR UPON TRADE IN. MORE OVER I AM CONCERN FOR THE SAFETY OF THE VEHICLE AND WISH NOT TO DRIVE IT UNTIL REPAIR IS FIXED.

NHTSA ODI 10956864

Feb 14, 2017Airbags

TAKATA RECALL IN MY VW CC 13' I HAVE NOT HAD MY RECALL TAKEN CARE OF AND IT IS A LIFE OR DEATH CONCERN. WE NEED TO GET THIS FIXED

NHTSA ODI 10954460

Jan 30, 2017Airbags

TAKATA RECALL. IT HAS NOW BEEN CLOSE TO 12 MONTHS SINCE THE RECALL WAS ANNOUNCED, BUT THERE IS STILL NO REMEDY ON HOW TO REPAIR THE PROBLEM.

NHTSA ODI 10948482

Jan 29, 2017Airbags

TAKATA RECALL I HAVE REPEATEDLY CONTACTED MY VOLKSWAGEN DEALERSHIP REGARDING REPLACING MY AIRBAGS AS PER NHTSA RECALL 16V078. I HAVE BEEN TRYING SINCE APRIL 2016 WHEN I RECEIVED NOTIFICATION. AS PER YOUR WARNINGS I AM GREATLY CONCERNED TO BE DRIVING THIS VEHICLE. WHEN CAN I EXPECT PARTS TO BE AVAILABLE TO ADDRESS THIS SAFETY RECALL. *TR

NHTSA ODI 10948189

Jan 24, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10947342

Jan 19, 2017Airbags

TL* TAKATA RECALL THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/16/17*LJ UPDATED 08/22/2017*JS

NHTSA ODI 10946497

Jan 3, 2017Airbags

"TAKATA RECALL"

NHTSA ODI 10939223

Jan 3, 2017Airbags

TAKATA RECALL STILL NO FIX AVAILABLE FOR THIS CAR. I'M CONCERNED AS THIS AIRBAG SITUATION SEEMS TO BE DANGEROUS.

NHTSA ODI 10939449

Dec 22, 2016Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10937082

Dec 12, 2016Airbags

TAKATA RECALL. THIS RECALL WAS ISSUED AT THE BEGINNING OF 2016 AND IT STILL HASN'T BEEN ADDRESSED BY VOLKSWAGEN. WITH SUCH A SERIOUS SAFETY HAZARD AS POSED BY THIS RECALL, I WOULD EXPECT THAT A RESOLUTION WOULD HAVE OCCURRED AS IT'S NOW THE END OF 2016.

NHTSA ODI 10934815

Nov 27, 2016Airbags

TAKATA INFLATORS

NHTSA ODI 10928156

Nov 3, 2016Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT TOOK THE VEHICLE TO BE SERVICED FROM A COLLISION. UPON RETRIEVING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE INDICATOR WAS NOT ILLUMINATED PRIOR TO BEING REPAIRED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10924086

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Working with the data? Download all 148 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Volkswagen Cc verdict →